[Discussion] BT software update 28.26.0

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Comments

  • VisionmanVisionman Posts: 8,286Member ✭✭✭
    edited 25 September 2017
    Visionman said:

    1  Time select playback
    A much requested feature and its return will be welcomed. :)

    1  Sort order of displayed recordings (now showing and defaulting to oldest first)
    The way it is now is the much called-for popular preference.

    1  TILES!!
    Love 'em, but YouView (Phil) has stated further improvements will be made and I'm actually liking the positive direction NextGen is taking, with each release improving upon the last. :)

    I searched in vain for a rhyme
    For a word that he should have used - paradine
    But hey-diddle-diddle
    I found a Vedran-iddle-diddle
    If only I'd used it in time.

    The Rise and Fall of the Systems Commonwealth
    C.Y. 11942
  • RoyRoy Posts: 12,977Member ✭✭✭
    edited 24 September 2017
    Visionman said:

    1  Time select playback
    A much requested feature and its return will be welcomed. :)

    1  Sort order of displayed recordings (now showing and defaulting to oldest first)
    The way it is now is the much called-for popular preference.

    1  TILES!!
    Love 'em, but YouView (Phil) has stated further improvements will be made and I'm actually liking the positive direction NextGen is taking, with each release improving upon the last. :)

    I try to stay within the realms of popular culture and of what can be Googled, but yes I can be wilfully obscure when the mood takes me :-)

    Michael Caine is popularly supposed to say “Now, there’s not many people know that”.

    Though if you were trying to make “You’re only supposed to blow the bloody doors off!” fit, I can see the potential confusion :-)
    ‘Have nothing in your houses that you do not know to be useful or believe to be beautiful’ - William Morris
  • RoyRoy Posts: 12,977Member ✭✭✭
    edited 24 September 2017
    Visionman said:

    1  Time select playback
    A much requested feature and its return will be welcomed. :)

    1  Sort order of displayed recordings (now showing and defaulting to oldest first)
    The way it is now is the much called-for popular preference.

    1  TILES!!
    Love 'em, but YouView (Phil) has stated further improvements will be made and I'm actually liking the positive direction NextGen is taking, with each release improving upon the last. :)

    jonesh

    Nothing in software is insurmountable, if you throw enough resources at it :-)

    But you want, especially when building something like NextGen from the ground up, to keep it all neat and tidy, and this isn’t.

    The best analogy I can give is to imagine that when you set out on programming a task in NextGen, you are given a toolbox to help you, which is supposed to contain all the tools you might need.

    But the Info toolbox does not contain the Grid tool. So you either have to crosslink to the MyTV toolbox to get the Grid tool, which is messy and may anyway depend on further tools that aren’t in your Info toolbox, or you have to build your own local reinventing-the-wheel Info Grid tool and use that.

    (Hopefully, software developers will know I am talking about classes and inheritance here, yada yada).
    ‘Have nothing in your houses that you do not know to be useful or believe to be beautiful’ - William Morris
  • RoyRoy Posts: 12,977Member ✭✭✭
    edited 24 September 2017
    Visionman said:

    1  Time select playback
    A much requested feature and its return will be welcomed. :)

    1  Sort order of displayed recordings (now showing and defaulting to oldest first)
    The way it is now is the much called-for popular preference.

    1  TILES!!
    Love 'em, but YouView (Phil) has stated further improvements will be made and I'm actually liking the positive direction NextGen is taking, with each release improving upon the last. :)

    jonesh and Visionman

    Do you think there might have been drummers at David Frost’s funeral? :-)
    ‘Have nothing in your houses that you do not know to be useful or believe to be beautiful’ - William Morris
  • joneshjonesh Posts: 1,069Member ✭✭
    edited 24 September 2017
    Visionman said:

    1  Time select playback
    A much requested feature and its return will be welcomed. :)

    1  Sort order of displayed recordings (now showing and defaulting to oldest first)
    The way it is now is the much called-for popular preference.

    1  TILES!!
    Love 'em, but YouView (Phil) has stated further improvements will be made and I'm actually liking the positive direction NextGen is taking, with each release improving upon the last. :)

    Thank you for the explanation Roy. I sort of get it, but I don't have the background to understand it properly.

    There were drummers at David Frost's funeral,
    A sad day, but with rhythm and rhyme.
    John did his bit,
    He battered his kit,
    But Keith didn't turn up in time.
  • RoyRoy Posts: 12,977Member ✭✭✭
    edited 24 September 2017
    Visionman said:

    1  Time select playback
    A much requested feature and its return will be welcomed. :)

    1  Sort order of displayed recordings (now showing and defaulting to oldest first)
    The way it is now is the much called-for popular preference.

    1  TILES!!
    Love 'em, but YouView (Phil) has stated further improvements will be made and I'm actually liking the positive direction NextGen is taking, with each release improving upon the last. :)

    Check what a paradiddle is.

    Separately, check what David Frost’s middle name was.

    All will become clear :-)
    ‘Have nothing in your houses that you do not know to be useful or believe to be beautiful’ - William Morris
  • joneshjonesh Posts: 1,069Member ✭✭
    edited 24 September 2017
    Visionman said:

    1  Time select playback
    A much requested feature and its return will be welcomed. :)

    1  Sort order of displayed recordings (now showing and defaulting to oldest first)
    The way it is now is the much called-for popular preference.

    1  TILES!!
    Love 'em, but YouView (Phil) has stated further improvements will be made and I'm actually liking the positive direction NextGen is taking, with each release improving upon the last. :)

    I know what a paradiddle is, but I didn't know that David Frost's middle name was Paradine. I knew there would be a link.
  • redchizredchiz Posts: 4,278Member ✭✭✭
    edited 24 September 2017
    Visionman said:

    1  Time select playback
    A much requested feature and its return will be welcomed. :)

    1  Sort order of displayed recordings (now showing and defaulting to oldest first)
    The way it is now is the much called-for popular preference.

    1  TILES!!
    Love 'em, but YouView (Phil) has stated further improvements will be made and I'm actually liking the positive direction NextGen is taking, with each release improving upon the last. :)

    The parallel paradigm makes me want to jump out of here, anyone got a parachute?
  • joneshjonesh Posts: 1,069Member ✭✭
    edited 24 September 2017
    Visionman said:

    1  Time select playback
    A much requested feature and its return will be welcomed. :)

    1  Sort order of displayed recordings (now showing and defaulting to oldest first)
    The way it is now is the much called-for popular preference.

    1  TILES!!
    Love 'em, but YouView (Phil) has stated further improvements will be made and I'm actually liking the positive direction NextGen is taking, with each release improving upon the last. :)

    I'll settle for a paracetamol.
  • GrundersGrunders Posts: 122Member
    edited 27 September 2017
    New observation/annoyance - feedback for youview. (Observers: feel free to keep your objections and snide remarks to yourselves):

    Environment:

    Youview box connected directly in to back of router.
    Smart HD TV connected directly in to back of router.
    Router with 21mb download connected to ADSL.

    Both the Youview BBC iPlayer and TV's BBC iPlayer apps are set to playback at highest quality (ie, HD when available) in the apps settings.

    Using Youview, via the BBC iPlayer app, start watching playback of a program.  About every 2 minutes it pauses to buffer (with the spinning buffer symbol).

    However, once fed up and stopping it and resorting to using the TV's iPlayer app instead, and watching the same program connected to the same router, it plays back absolutely fine with no buffering.  Only when I lower the playback video quality from 'highest' to 'Standard' (SD) on the Youview box (in the app) does it playback without any buffering.

    Summary:
    21mb adsl - steady, reliable and more than fast enough for HD quality streaming:  buffers only on the Youview box and not when watching the equivalent app and program on the smart TV. 

    This happens every time.  Almost as if the Youview box cannot handle the HD stream fast enough (proven that the ADSL is fast enough by the TV doing the same function/setup and not having a problem).

    (I dont know how this performed on OldGen as I never tested/used it back then - I can only report what is happening now).
  • VisionmanVisionman Posts: 8,286Member ✭✭✭
    edited 27 September 2017
    Grunders said:

    New observation/annoyance - feedback for youview. (Observers: feel free to keep your objections and snide remarks to yourselves):

    Environment:

    Youview box connected directly in to back of router.
    Smart HD TV connected directly in to back of router.
    Router with 21mb download connected to ADSL.

    Both the Youview BBC iPlayer and TV's BBC iPlayer apps are set to playback at highest quality (ie, HD when available) in the apps settings.

    Using Youview, via the BBC iPlayer app, start watching playback of a program.  About every 2 minutes it pauses to buffer (with the spinning buffer symbol).

    However, once fed up and stopping it and resorting to using the TV's iPlayer app instead, and watching the same program connected to the same router, it plays back absolutely fine with no buffering.  Only when I lower the playback video quality from 'highest' to 'Standard' (SD) on the Youview box (in the app) does it playback without any buffering.

    Summary:
    21mb adsl - steady, reliable and more than fast enough for HD quality streaming:  buffers only on the Youview box and not when watching the equivalent app and program on the smart TV. 

    This happens every time.  Almost as if the Youview box cannot handle the HD stream fast enough (proven that the ADSL is fast enough by the TV doing the same function/setup and not having a problem).

    (I dont know how this performed on OldGen as I never tested/used it back then - I can only report what is happening now).

    Your on the wrong thread, Grunders. As this known issue already has its own and is nothing to do with BT.
    Here you go -
    https://community.youview.com/youview/topics/bbc-iplayer-keeps-stopping
  • GrundersGrunders Posts: 122Member
    edited 27 September 2017
    Grunders said:

    New observation/annoyance - feedback for youview. (Observers: feel free to keep your objections and snide remarks to yourselves):

    Environment:

    Youview box connected directly in to back of router.
    Smart HD TV connected directly in to back of router.
    Router with 21mb download connected to ADSL.

    Both the Youview BBC iPlayer and TV's BBC iPlayer apps are set to playback at highest quality (ie, HD when available) in the apps settings.

    Using Youview, via the BBC iPlayer app, start watching playback of a program.  About every 2 minutes it pauses to buffer (with the spinning buffer symbol).

    However, once fed up and stopping it and resorting to using the TV's iPlayer app instead, and watching the same program connected to the same router, it plays back absolutely fine with no buffering.  Only when I lower the playback video quality from 'highest' to 'Standard' (SD) on the Youview box (in the app) does it playback without any buffering.

    Summary:
    21mb adsl - steady, reliable and more than fast enough for HD quality streaming:  buffers only on the Youview box and not when watching the equivalent app and program on the smart TV. 

    This happens every time.  Almost as if the Youview box cannot handle the HD stream fast enough (proven that the ADSL is fast enough by the TV doing the same function/setup and not having a problem).

    (I dont know how this performed on OldGen as I never tested/used it back then - I can only report what is happening now).

    has its own and is nothing to do with BT.
    Neither do 'tiles', '2 hour buffer playback buffer' issues, missing time-select entry playback, software upgrade issues, or anything else anyone reports.  Your implication is that unless someone specifically talks about the BLUE fog (which is only apparent when with BT) or a the BT TV app/functionality (which is only relevant to BT users) then it has no place being on this thread. Wouldnt that have made these threads a LOT shorter!  But no, wait, I have a BT box, an issue with the software v28.26 on it to report and therefore I report the issue here on the "BT software update 28.26" thread.

    My work is done.
    Here you go -
    https://community.youview.com/youview/topics/bbc-iplayer-keeps-stopping
    Thanks, good to know (although Id rather I didnt need to know it because it the issue didnt exist in the first place.).  So like the others, its been around for months on NewGen. (Quelle surprise).
  • RoyRoy Posts: 12,977Member ✭✭✭
    edited 27 September 2017
    Grunders said:

    New observation/annoyance - feedback for youview. (Observers: feel free to keep your objections and snide remarks to yourselves):

    Environment:

    Youview box connected directly in to back of router.
    Smart HD TV connected directly in to back of router.
    Router with 21mb download connected to ADSL.

    Both the Youview BBC iPlayer and TV's BBC iPlayer apps are set to playback at highest quality (ie, HD when available) in the apps settings.

    Using Youview, via the BBC iPlayer app, start watching playback of a program.  About every 2 minutes it pauses to buffer (with the spinning buffer symbol).

    However, once fed up and stopping it and resorting to using the TV's iPlayer app instead, and watching the same program connected to the same router, it plays back absolutely fine with no buffering.  Only when I lower the playback video quality from 'highest' to 'Standard' (SD) on the Youview box (in the app) does it playback without any buffering.

    Summary:
    21mb adsl - steady, reliable and more than fast enough for HD quality streaming:  buffers only on the Youview box and not when watching the equivalent app and program on the smart TV. 

    This happens every time.  Almost as if the Youview box cannot handle the HD stream fast enough (proven that the ADSL is fast enough by the TV doing the same function/setup and not having a problem).

    (I dont know how this performed on OldGen as I never tested/used it back then - I can only report what is happening now).

    Quelle surprise is that you never noticed it before, possibly.

    However, this is a thing that seems to affect some users but not others, with no hypothesis having been published as to what might be differentiating the two groups, and maybe you never had the issue before.

    But once you get it, it seems it doesn’t go away, on Best Quality. And it seems to afflict the Beta, as well as the regular, BBC iPlayer,

    The workaround is to stop using Best Quality, though this is a bit like telling someone with a problem on the HD broadcast channels that it’s all OK on SD :-(

    It would, though, be useful to know the date you first noticed this issue, and the date you got 28.26.0
    ‘Have nothing in your houses that you do not know to be useful or believe to be beautiful’ - William Morris
  • GrundersGrunders Posts: 122Member
    edited 27 September 2017
    Grunders said:

    New observation/annoyance - feedback for youview. (Observers: feel free to keep your objections and snide remarks to yourselves):

    Environment:

    Youview box connected directly in to back of router.
    Smart HD TV connected directly in to back of router.
    Router with 21mb download connected to ADSL.

    Both the Youview BBC iPlayer and TV's BBC iPlayer apps are set to playback at highest quality (ie, HD when available) in the apps settings.

    Using Youview, via the BBC iPlayer app, start watching playback of a program.  About every 2 minutes it pauses to buffer (with the spinning buffer symbol).

    However, once fed up and stopping it and resorting to using the TV's iPlayer app instead, and watching the same program connected to the same router, it plays back absolutely fine with no buffering.  Only when I lower the playback video quality from 'highest' to 'Standard' (SD) on the Youview box (in the app) does it playback without any buffering.

    Summary:
    21mb adsl - steady, reliable and more than fast enough for HD quality streaming:  buffers only on the Youview box and not when watching the equivalent app and program on the smart TV. 

    This happens every time.  Almost as if the Youview box cannot handle the HD stream fast enough (proven that the ADSL is fast enough by the TV doing the same function/setup and not having a problem).

    (I dont know how this performed on OldGen as I never tested/used it back then - I can only report what is happening now).

    Quelle surprise is that you never noticed it before, possibly
    Not really - I am a rare user of the iPlayer (I watch live or record most things and play from disk).  This is why I couldnt be sure it was specific to the Newgen debarcle.  On the rare occasions I have used it I had it on SD playback for a long time (before I saw the setting/option to change).
  • RoyRoy Posts: 12,977Member ✭✭✭
    edited 27 September 2017
    Grunders said:

    New observation/annoyance - feedback for youview. (Observers: feel free to keep your objections and snide remarks to yourselves):

    Environment:

    Youview box connected directly in to back of router.
    Smart HD TV connected directly in to back of router.
    Router with 21mb download connected to ADSL.

    Both the Youview BBC iPlayer and TV's BBC iPlayer apps are set to playback at highest quality (ie, HD when available) in the apps settings.

    Using Youview, via the BBC iPlayer app, start watching playback of a program.  About every 2 minutes it pauses to buffer (with the spinning buffer symbol).

    However, once fed up and stopping it and resorting to using the TV's iPlayer app instead, and watching the same program connected to the same router, it plays back absolutely fine with no buffering.  Only when I lower the playback video quality from 'highest' to 'Standard' (SD) on the Youview box (in the app) does it playback without any buffering.

    Summary:
    21mb adsl - steady, reliable and more than fast enough for HD quality streaming:  buffers only on the Youview box and not when watching the equivalent app and program on the smart TV. 

    This happens every time.  Almost as if the Youview box cannot handle the HD stream fast enough (proven that the ADSL is fast enough by the TV doing the same function/setup and not having a problem).

    (I dont know how this performed on OldGen as I never tested/used it back then - I can only report what is happening now).

    Ah the one that offers you ‘ **** Picture’ or ‘Stutter Mode’? :-)
    ‘Have nothing in your houses that you do not know to be useful or believe to be beautiful’ - William Morris
  • David PottsDavid Potts Posts: 4Member
    edited 29 September 2017
    Peter S3 said:

    The link Visionman gave to info on 28.35.0 was dated 8th August. My box (t2100, not listed as compatible) checked for update on 18th Sept, but is still on 28.26.0. If Humax, BT or whoever is responsible would publish a timetable of when the update is likely to be rolled out to each model it would go a long way to improving their relationship with their customers. Has no one in Humax etc ever heard about PR?
    They ask for our feedback, but appear to be completely disinterested and Hell bent on pissing their customers off. This may not be intentional, but they don't appear to be doing anything to improve our opinion of them.

    As posted on the forum My Humax box has begun to lock up since the recent upgrade. Reading the Forums neither BT (who are RESPONSIBLE) for Humax (who are  GULLABLE) are  going to do anything about it, and don't give a about the users who's perfectly working equipment is rendered useless  by this stupid and pointless upgrade. I'm never going to buy a Humax box again as this is completely unacceptable! I don't think I'm alone and I hope they go bust as we all go and buy PVR's that can't be got at by idiots!!!
  • RoyRoy Posts: 12,977Member ✭✭✭
    edited 28 September 2017
    Peter S3 said:

    The link Visionman gave to info on 28.35.0 was dated 8th August. My box (t2100, not listed as compatible) checked for update on 18th Sept, but is still on 28.26.0. If Humax, BT or whoever is responsible would publish a timetable of when the update is likely to be rolled out to each model it would go a long way to improving their relationship with their customers. Has no one in Humax etc ever heard about PR?
    They ask for our feedback, but appear to be completely disinterested and Hell bent on pissing their customers off. This may not be intentional, but they don't appear to be doing anything to improve our opinion of them.

    Incorrect on several levels.

    Go and have a nice cup,of tea and calm down, and then come back and tell us the make and model of your device, what release it is on, who your ISP is, and if you have a BT or TT subscription or not.

    After which, we may be able to help you back onto an even keel.
    ‘Have nothing in your houses that you do not know to be useful or believe to be beautiful’ - William Morris
  • GrundersGrunders Posts: 122Member
    edited 29 September 2017
    Peter S3 said:

    The link Visionman gave to info on 28.35.0 was dated 8th August. My box (t2100, not listed as compatible) checked for update on 18th Sept, but is still on 28.26.0. If Humax, BT or whoever is responsible would publish a timetable of when the update is likely to be rolled out to each model it would go a long way to improving their relationship with their customers. Has no one in Humax etc ever heard about PR?
    They ask for our feedback, but appear to be completely disinterested and Hell bent on pissing their customers off. This may not be intentional, but they don't appear to be doing anything to improve our opinion of them.

    @Roy:  Hint:  When you post something, remember that your first initial post gets sent out by email (to those that have subscribed) and there to be read even after you have then changed your mind and edited your post on the forum.

    It's interesting to see how people self moderate themselves after the event.  :-)

    Im off for "a nice cup of tea".  :-D
  • RoyRoy Posts: 12,977Member ✭✭✭
    edited 29 September 2017
    Peter S3 said:

    The link Visionman gave to info on 28.35.0 was dated 8th August. My box (t2100, not listed as compatible) checked for update on 18th Sept, but is still on 28.26.0. If Humax, BT or whoever is responsible would publish a timetable of when the update is likely to be rolled out to each model it would go a long way to improving their relationship with their customers. Has no one in Humax etc ever heard about PR?
    They ask for our feedback, but appear to be completely disinterested and Hell bent on pissing their customers off. This may not be intentional, but they don't appear to be doing anything to improve our opinion of them.

    I know.

    Writing a post, letting it go, and then quickly changing it is the poor man’s PM, the nearest you can get to such a thing on NotSatisfactory :-)

    Not that I recall deliberately doing that here, though, and my post does not even sport the telltale (Edited), as below, that would show I might have....
    ‘Have nothing in your houses that you do not know to be useful or believe to be beautiful’ - William Morris
  • David PottsDavid Potts Posts: 4Member
    edited 29 September 2017
    Peter S3 said:

    The link Visionman gave to info on 28.35.0 was dated 8th August. My box (t2100, not listed as compatible) checked for update on 18th Sept, but is still on 28.26.0. If Humax, BT or whoever is responsible would publish a timetable of when the update is likely to be rolled out to each model it would go a long way to improving their relationship with their customers. Has no one in Humax etc ever heard about PR?
    They ask for our feedback, but appear to be completely disinterested and Hell bent on pissing their customers off. This may not be intentional, but they don't appear to be doing anything to improve our opinion of them.

    I have no intention of moderating anything, it's too easy to just let companies get away with treating the end user with contempt. Humax have done nothing to address the clearly expressed dissatisfaction of so many people. We shouldn't have to put with it, and the only way left when companies fail to respond in any way is use forums such as these and vote with our feet. 
  • David PottsDavid Potts Posts: 4Member
    edited 29 September 2017
    Peter S3 said:

    The link Visionman gave to info on 28.35.0 was dated 8th August. My box (t2100, not listed as compatible) checked for update on 18th Sept, but is still on 28.26.0. If Humax, BT or whoever is responsible would publish a timetable of when the update is likely to be rolled out to each model it would go a long way to improving their relationship with their customers. Has no one in Humax etc ever heard about PR?
    They ask for our feedback, but appear to be completely disinterested and Hell bent on pissing their customers off. This may not be intentional, but they don't appear to be doing anything to improve our opinion of them.

    Further to Roy's request, Model is DTRT1000 from the Device info, though it says T1010 on the label at the back. Software version is 28.35 and I have done the main mode reset. I am a BT internet subscriber, but not BT TV.
  • redchizredchiz Posts: 4,278Member ✭✭✭
    edited 29 September 2017
    Peter S3 said:

    The link Visionman gave to info on 28.35.0 was dated 8th August. My box (t2100, not listed as compatible) checked for update on 18th Sept, but is still on 28.26.0. If Humax, BT or whoever is responsible would publish a timetable of when the update is likely to be rolled out to each model it would go a long way to improving their relationship with their customers. Has no one in Humax etc ever heard about PR?
    They ask for our feedback, but appear to be completely disinterested and Hell bent on pissing their customers off. This may not be intentional, but they don't appear to be doing anything to improve our opinion of them.

    David, you may be justified in directing your ire at BT. Not so sure about Humax and how they might be GULLABLE as you put it. Did the spell checker fail you, or did you perhaps mean culpable? Either way, as Roy hinted at in his inimitable way, if you give us a bit more information we may be able to help.

    EDIT: And your added post just beat me to it, thanks for that. Have you tried a soft reset, or failing that a maintenance mode reset? 

    https://support.youview.com/youview-box/box-and-remote/using-maintenance-mode
  • jimbjimb Posts: 802Member ✭✭
    edited 29 September 2017
    Peter S3 said:

    The link Visionman gave to info on 28.35.0 was dated 8th August. My box (t2100, not listed as compatible) checked for update on 18th Sept, but is still on 28.26.0. If Humax, BT or whoever is responsible would publish a timetable of when the update is likely to be rolled out to each model it would go a long way to improving their relationship with their customers. Has no one in Humax etc ever heard about PR?
    They ask for our feedback, but appear to be completely disinterested and Hell bent on pissing their customers off. This may not be intentional, but they don't appear to be doing anything to improve our opinion of them.

    Roy was offering to help you.
    There are a number of things that you can try which may well improve the performance of your box and stop it from "locking up".
    Do you want to sort your problem out or not?
  • RoyRoy Posts: 12,977Member ✭✭✭
    edited 29 September 2017
    Peter S3 said:

    The link Visionman gave to info on 28.35.0 was dated 8th August. My box (t2100, not listed as compatible) checked for update on 18th Sept, but is still on 28.26.0. If Humax, BT or whoever is responsible would publish a timetable of when the update is likely to be rolled out to each model it would go a long way to improving their relationship with their customers. Has no one in Humax etc ever heard about PR?
    They ask for our feedback, but appear to be completely disinterested and Hell bent on pissing their customers off. This may not be intentional, but they don't appear to be doing anything to improve our opinion of them.

    Hi David

    You are in completely the wrong thread then.

    I suggest you start a whole new one of your own, once you have tried the soft reset and Maint Mode reset suggested by Redchiz, if you still have problems.

    You also need to straighten out your thinking about Humax, who make the boxes the YouView software for retail and BT TV runs on, but do not control the YouView software, which is what has changed.

    And the YouView software has changed on the boxes that Huawei make for TalkTalk also, with Huawei being similarly blameless.

    Blaming Humax or Huawei here is a bit like blaming Dell or Lenovo for Windows 8, when the culprit was actually Microsoft :-)
    ‘Have nothing in your houses that you do not know to be useful or believe to be beautiful’ - William Morris
  • impydaveimpydave Posts: 28Member
    Are we BT users ever going to get the next update? i am seriously losing faith at the moment!
  • Steve KSteve K Posts: 229Member
    impydave said:
    Are we BT users ever going to get the next update? i am seriously losing faith at the moment!
    The smart money says not if you have a DTRT-1000 however if you are very blunt with BT they will send you a replacement box with better internal resources.  Who pays for this is a discussion between BT and YouView

    BT/YouView are less than advertising this replacement ability as there's a fair number of DTRT-1000s out there and someone will have to foot the bill for replacing them FOC.  

    Of course a simpler solution would be to revert all BT DTRT-1000s back to Old Gen.
  • VisionmanVisionman Posts: 8,286Member ✭✭✭
    impydave said:
    Are we BT users ever going to get the next update? i am seriously losing faith at the moment!
    Thats an interesting question if your a T1000 owner.
    But the fact that BT are offering all T1000 owners who ring up to enquire a freebie T2100 without a new contract tie-in to me speaks volumes. And its a superb piece of kit.
  • StompaStompa Posts: 26Member
    edited 7 October 2017
    impydave said:
    Are we BT users ever going to get the next update? i am seriously losing faith at the moment!

     Well, at the rate they're going, I'll have died of old age by the time they get the usability back to how it was previously!
  • RobertRobert Posts: 184Member ✭✭
    edited 7 October 2017
    As @Visionman says, a polite call to BT will get you a free (no new contract required) T2100 which is indeed a very solid and reliable piece of kit. It's been mentioned on the BT forums that people who have enquired have had their boxes swapped out with no hassle involved.

    As for the next update, I'd be surprised if it's not released as soon as all the remaining boxes have received 28.26.0 which shouldn't be much longer now.
    Robert
  • Steve KSteve K Posts: 229Member
    Robert said:
    As @Visionman says, a polite call to BT will get you a free (no new contract required) T2100 which is indeed a very solid and reliable piece of kit. It's been mentioned on the BT forums that people who have enquired have had their boxes swapped out with no hassle involved.

    That may have once been the case when BT thought there'd only be a few to replace before YouView fixed the missing functions for all boxes but they soon changed their line to "take the problem to YouView"  I suggest have a form of words ready along the lines of "can you assure me as your customer that 28.26 runs reliably on a BT DTRT-1000?" and "can you assure me the functionality lost in rolling out Next Gen will be restored to my DTRT-1000 before Christmas"

    I admire your confidence that  "As for the next update, I'd be surprised if it's not released as soon as all the remaining boxes have received 28.26.0 which shouldn't be much longer now."  but imho no one should hold their breath.  It doesn't take months to roll out a web delivered update that works and on Tuesday it'll be 3 months since 28.26 was released.
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