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  • AnaglyptaAnaglypta Posts: 597Member ✭✭✭
    Thanks for the update @Sarah. Nice to see things are getting resolved. I note Roy has moved up the leader board and seems to have now got his missing points :)

    John.
    "Never tell people how to do things. Tell them what to do and they will surprise you with their ingenuity." - George S. Patton
  • AnaglyptaAnaglypta Posts: 597Member ✭✭✭
    edited 11 October 2017
    Roy said:
    I don’t like the way timestamps from postings as recent as yesterday lose the hh:mm

    Can this be shown, at least on the posting itself if not on the Home Page, for a bit longer - three days to a week, say?

    On GetSat, IIRC, PC users could touch the displayed timestamp and see the exact date/time, though iPad users couldn’t.

    On here, touching the timestamp shows me if the post has been edited, which is useful, but not as much as showing the actual date/time.
    @Roy

    For me, using a computer, the timestamp appears as a tool tip if you Mouse Over (hover) over the time stamp. In your Chinese post above I get October 8, 2017 3:10PM. How well this works on an i thingy I don't know. For those of us with android devices Mouse Over doesn't really work at all  :'(

    I was going to do a screen dump for you, but unfortunately the act of printing the screen dismisses the tool tip :(

    John

    EDIT:- OK I lied, here's the screen dump:-

     

    "Never tell people how to do things. Tell them what to do and they will surprise you with their ingenuity." - George S. Patton
  • redchizredchiz Posts: 4,278Member ✭✭✭
    edited 11 October 2017
    Like this you mean?
  • AnaglyptaAnaglypta Posts: 597Member ✭✭✭
    Exactly that @redchiz :)

    "Never tell people how to do things. Tell them what to do and they will surprise you with their ingenuity." - George S. Patton
  • RoyRoy Posts: 12,977Member ✭✭✭
    No, @Sarah, the little squares were momentary, and indeed had reverted to the correct presentation when I returned to the Home Page after posting that screenshot,
    ‘Have nothing in your houses that you do not know to be useful or believe to be beautiful’ - William Morris
  • RoyRoy Posts: 12,977Member ✭✭✭
    edited 11 October 2017
    @Anaglypta said:

    For me, using a computer, the timestamp appears as a tool tip if you Mouse Over (hover) over the time stamp. In your Chinese post above I get October 8, 2017 3:10PM. How well this works on an i thingy I don't know. For those of us with android devices Mouse Over doesn't really work at all 

    Weird.

    On my iPad, touching the timestamp, or even just touching the place to the right where the Edited: message will appear if the post was edited, makes such an Edited: appear.

    I can use the Hover Tooltip on this laptop if I use the mouse, but it does not work via the touchscreen interface.

    In this world of ubiquitous touchscreen devices, I think it is about time that web designers stopped relying on 'hover' :(
    ‘Have nothing in your houses that you do not know to be useful or believe to be beautiful’ - William Morris
  • RoyRoy Posts: 12,977Member ✭✭✭
    Notice above that I could not be assed to quote the whole of Anaglypta's post, and then edit it down to just the bit I wanted to reply to (immensely valuable though the rest of the post was, in situ).

    I thought I might be able to circumvent this by just highlighting the bit I wanted to quote, and then pressing Quote, but no, it still took the whole thing.

    (Into a Draft that a frantic search of the How To told me was deletable only by clicking on a miniscule gray 'x' in the top corner where I never looked - is it possible this X could please be made more prominent?)

    Anyway, could you @Sarah / Vanilla please consider selective Quoting only of highlighted text, when there is some highlighting?
    ‘Have nothing in your houses that you do not know to be useful or believe to be beautiful’ - William Morris
  • RoyRoy Posts: 12,977Member ✭✭✭
    Mail Handling

    Bit of a shock to see how Vanilla mails from this Forum announce themselves, with the poster's name, and I had to quickly rewrite my mail routing rules to get these new postings into my YouView folder.

    Not hard, though, and a great bonus is that looking at this folder threaded (like a newsgroup) actually does thread by topic, which GetSat never did.

    And it invites me to reply by email, and get my response posted that way, which I thought was great, as my own postings would then appear (I asked if we could have our own postings reflected by email from Vanilla, but they still don't).

    However, an attempted reply produced this:-

    This is the mail system at host outbound-queue-adx-2.mail.thdo.gradwell.net.
    I'm sorry to have to inform you that your message could not be delivered to one or more recipients. It's attached below.
    For further assistance, please send mail to postmaster.
    If you do so, please include this problem report. You can delete your own text from the attached returned message.
                       The mail system
    <community+d6894047-s6030166@youview.com>: host
       youview-com.mail.protection.outlook.com[213.199.154.202] said: 550 5.4.1
        [community+d6894047-s6030166@youview.com]: Recipient address rejected:
        Access denied [HE1EUR01FT022.eop-EUR01.prod.protection.outlook.com] (in reply to RCPT TO command)

    Any thoughts? Are Vanilla using SPF (Sender Policy Framework?)
    This is notorious for not trusting relays, like the Gradwell one I use, though Gradwell's is a properly configured secured relay, and should not be subject to this.

    Or is is something else?
    ‘Have nothing in your houses that you do not know to be useful or believe to be beautiful’ - William Morris
  • SarahSarah Posts: 421Administrator admin
    Thanks for the update @Sarah. Nice to see things are getting resolved. I note Roy has moved up the leader board and seems to have now got his missing points :)

    John.
    Can confirm that this was an issue due to the migration and has been fixed now so all user points should be correct on their accounts! 

    Roy said:
    I don’t like the way timestamps from postings as recent as yesterday lose the hh:mm

    Can this be shown, at least on the posting itself if not on the Home Page, for a bit longer - three days to a week, say?
    I've raised this with Vanilla to see what they can do. I know there's a few different possibilities as we got the date changed from US format to UK (although I noticed that the hover over date is still US format which I'm chasing up) but I'll update once I know more :) 

    Roy said:
    Anyway, could you @Sarah / Vanilla please consider selective Quoting only of highlighted text, when there is some highlighting?
    I've raised this with Vanilla however I wouldn't imagine it'd be something implementable right away. If it's something they're up for doing at least, I'm sure it'll be added in quicker than than the stickies did.
    And it invites me to reply by email, and get my response posted that way, which I thought was great, as my own postings would then appear (I asked if we could have our own postings reflected by email from Vanilla, but they still don't).

    However, an attempted reply produced this:-

    This is the mail system at host outbound-queue-adx-2.mail.thdo.gradwell.net.
    I'm sorry to have to inform you that your message could not be delivered to one or more recipients. It's attached below.
    For further assistance, please send mail to postmaster.
    If you do so, please include this problem report. You can delete your own text from the attached returned message.
                       The mail system
    <community+d6894047-s6030166@youview.com>: host
       youview-com.mail.protection.outlook.com[213.199.154.202] said: 550 5.4.1
        [community+d6894047-s6030166@youview.com]: Recipient address rejected:
        Access denied [HE1EUR01FT022.eop-EUR01.prod.protection.outlook.com] (in reply to RCPT TO command)
    Maybe I'm not seeing it from the picture but can you explain what you mean when it invites you to reply by email? The notifications emails I have don't have anything about responding via email. Do you mean replying to the email address the notification comes from? 

    As far as I'm aware, you cannot reply to posts through the email although it's something I can look into. If you want to see all your posts in one place, I'd suggest going onto your profile page and clicking on your Comments to view those and Discussions for threads you have created. When on the Comment view, clicking the title at the bottom of the comment box will take you to your post in the thread.

    Thanks,
    Sarah
  • RoyRoy Posts: 12,977Member ✭✭✭
    edited 12 October 2017
    Sarah

    Here's the end of my email copy of your posting above:-

    Maybe I'm not seeing it from the picture but can you explain what you mean when it invites you to reply by email? The notifications emails I have don't have anything about responding via email. Do you mean replying to the email address the notification comes from? 

    As far as I'm aware, you cannot reply to posts through the email although it's something I can look into. If you want to see all your posts in one place, I'd suggest going onto your profile page and clicking on your Comments to view those and Discussions for threads you have created. When on the Comment view, clicking the title at the bottom of the comment box will take you to your post in the thread.

    Thanks,
    Sarah
    --
    Reply to this email directly or follow the link below to check it out:
    https://community.youview.com/youview/discussion/comment/18989838#Comment_18989838

    Check it out: https://community.youview.com/youview/discussion/comment/18989838#Comment_18989838

    The emboldening is my emphasis of the relevant bit of the Vanilla-sourced email. I see the second Check it out: link is a copy of the first; maybe we are only supposed to get the second one, and not the one that holds out the hope of replying by email? Though I have seen forums that support exactly that.
    ‘Have nothing in your houses that you do not know to be useful or believe to be beautiful’ - William Morris
  • DanielDaniel Posts: 1,672Member ✭✭
    On every email I have had at the bottom of the email it invites me to reply by email as seen in the picture. 
  • DanielDaniel Posts: 1,672Member ✭✭
    I have just tried reply by email. It doesn't work and bounces back the email as undeliverable so @sarah maybe you could ask vanilla why the text is there in the emails if it doesn't work.
  • SarahSarah Posts: 421Administrator admin
    Thanks both, I'll check this with Vanilla to see if we can get this sorted as I can imagine it's a bit of a confusing user journey! 

    Sarah
  • redchizredchiz Posts: 4,278Member ✭✭✭
    I found myself thinking a message was a post and then I thought I was just posting back on the forum, in fact what happened, der. Just learning about the message facility which is new, of course, with hindsight it's clear, but having just been used to email notifications for posts in the past I got caught out. So heads up is all. :)
  • RoyRoy Posts: 12,977Member ✭✭✭
    redchiz said:
    I found myself thinking a message was a post and then I thought I was just posting back on the forum, in fact what happened, der. Just learning about the message facility which is new, of course, with hindsight it's clear, but having just been used to email notifications for posts in the past I got caught out. So heads up is all. :)
    You lost me  :/

    if i can untangle it:-

    The new thing is (private) messages, which can actually be private conversations between more than two people, and when you get such a message in your Inbox in Vanilla (maybe your YouView Inbox in Vanilla if you subscribe to more than one Vanilla forum, or maybe it’s shared?) and Reply, it goes to just their Vanilla Inboxes.

    And you have now sussed this.

    The usual thing is posting here in the Forum.

    And the other usual thing is getting emails for threads/events you have selected earlier, as we did on GetSat, albeit the presentation of the email headers is of a different style form GetSat.

    But here, as a new thing over GetSat, the emails promise we can make a direct reply by email, which will then become a posting in the Forum.

    But we can’t, and we don’t know what’s broken, us not being able to, or Vanilla promising that we can, or YouView not having the feature turned on, or what?
    ‘Have nothing in your houses that you do not know to be useful or believe to be beautiful’ - William Morris
  • redchizredchiz Posts: 4,278Member ✭✭✭
    @Roy It was my first notification of a message via email and it looks similar to a forum post. Moreover the content could have been mistaken for a forum post. And of course in the absence of messages previously I didn't know what to expect. Only some time after responding and realising that it was not in the topic I thought it was did I realise I had responded to a message rather than a post. Nothing to do with replying to the email directly.
  • SarahSarah Posts: 421Administrator admin
    @redchiz
    We should be able to change the wording to the emails like we've done previously to the new thread email notifications. It's currently '[username] has sent you a message'. 
    Would changing it to '[username] has sent you a private message' make it clearer to users that it's not a forum post? 

    Thanks,
    Sarah
  • redchizredchiz Posts: 4,278Member ✭✭✭
    @Sarah I think it would, if it's not too much trouble.
  • RobertRobert Posts: 184Member ✭✭
    Personally I find it to be clear enough at present that it's a private message but I agree that if the word 'private' were to be added it would leave the recipient in no doubt as to what it was they were receiving notification of.
    Robert
  • SarahSarah Posts: 421Administrator admin
    @redchiz I'm sure it won't be too complicated to do. I'll request this now and hopefully it'll be changed soon! 
  • SarahSarah Posts: 421Administrator admin
    @Roy
    Is replying or posting through email something you'd be keen to use? We have the option to turn the feature off or enable it correctly so that you are able to post what you want through the email however this will most likely cause yourself and others to have to re-jig their email filters again. I am happy to set up either so would be good to confirm :) 

    Thanks,
    Sarah
  • DanielDaniel Posts: 1,672Member ✭✭
    @Sarah it would be a feature I would certainly use if it works that is. 
  • redchizredchiz Posts: 4,278Member ✭✭✭
    Personally I am happy with it as it is i.e. click on the link so one can be taken straight to the topic in question, View topic might be better than Check it out on link button. Although I am curious as to how an email response would work? Either way the current wording is confusing though as it is wrong!
  • redchizredchiz Posts: 4,278Member ✭✭✭
    Ooh, and I have just noticed that you can't both Agree and High Five the same post.
  • RoyRoy Posts: 12,977Member ✭✭✭
    @Sarah I think it is more important that it does what it says it will do, even if that is achieved by removing the email option.

    And I have a suspicion that emails from my aged mail software might look pretty ugly  :#

    My unvarying wish, right back from the earliest days of GetSat, is to get my own postings back as emails like everybody else’s, to maintain threading and continuity in the email trail.


    ‘Have nothing in your houses that you do not know to be useful or believe to be beautiful’ - William Morris
  • VisionmanVisionman Posts: 8,286Member ✭✭✭
    I agree the word 'Private' should be added. But also for another reason - to make it clear to users anything said in a PM is private and not repeatable via email/PM to others or on the open forum.
  • RoyRoy Posts: 12,977Member ✭✭✭
    edited 16 October 2017
    Visionman said:
    I agree the word 'Private' should be added. But also for another reason - to make it clear to users anything said in a PM is private and not repeatable via email/PM to others or on the open forum.
    Note, though, that a PM is not necessarily one to one; while outside the forum and so like an email, it can be just like an email in that it is shared among multiple recipients.
    ‘Have nothing in your houses that you do not know to be useful or believe to be beautiful’ - William Morris
  • RobertRobert Posts: 184Member ✭✭
    Whether one to one or not it is still a PRIVATE conversation between those involved so the same rules should apply.
    Robert
  • VisionmanVisionman Posts: 8,286Member ✭✭✭
    Yes. They're called conversations, which are now possible via this forum.
  • SarahSarah Posts: 421Administrator admin
    Hi all, 

    Just to update, the wording should now read '[username] has sent you a private message' instead so hopefully it's a lot clearer for all users :) 

    Thanks! 

    Sarah
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