ITV hub crashes at ad breaks

judochrisjudochris Posts: 1Member
edited 5 December 2017, 8:43AM in Support
I have been with BT for a week and enjoying the service but ITV hub crashes continuously at the ad breaks and restarts the programme from beginning. I Have a new YouView box and BT Infinity 2 broadband. 

Comments

  • SarahSarah Posts: 482Administrator admin
    Can you please confirm your box model and also let us know the show/series number/episode number you were watching when this occurred and we'll forward this onto the Content team to look into. If you're not sure of your box model, you can find this in Settings > Information & Reset > Device Information. 

    Thanks!
    Sarah
  • RoyRoy Posts: 13,233Member ✭✭✭
    While not recording nor about to, touch the On/Standby Button on the front of the box for just over 8 seconds, and let it non-destructively soft reboot.

    Does this bring any improvement?
    ‘Does television exist for us to watch, or do we exist to watch television?’ - Noah Hawley
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