{"componentChunkName":"component---src-templates-article-js","path":"/youview-box/box-and-remote/reset-your-remote-control/","result":{"data":{"site":{"siteMetadata":{"title":"YouView Support","siteUrl":"https://support.youview.com"}},"contentfulSupportSiteArticle":{"title":"Reset your remote control","description":{"childMarkdownRemark":{"html":"<p>If your remote starts acting up, try resetting it. Pick your remote:</p>"}},"articleBody":null,"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"slug":"box-and-remote","title":"Box and Remote"},"articleSteps":[{"title":"Humax Retail Remote","id":"545df1c5-f6b2-5f1f-b9ee-7290f90c3bef","stepContent":{"json":{"data":{},"content":[{"data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c2AAYFpl1ATmUrcfTzhv8E8","type":"Asset","createdAt":"2019-05-14T14:34:37.256Z","updatedAt":"2019-05-14T14:34:37.256Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"2AAYFpl1ATmUrcfTzhv8E8"},"fields":{"title":{"en-US":"HumaxT1000Remote"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/2AAYFpl1ATmUrcfTzhv8E8/38722e0cf37dbbb4be755494119c3a6b/HumaxT1000Remote.png","details":{"size":27831,"image":{"width":80,"height":231}},"fileName":"HumaxT1000Remote.png","contentType":"image/png"}}}}},"content":[],"nodeType":"embedded-asset-block"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Press and hold the ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"TV ","nodeType":"text"},{"data":{},"marks":[],"value":"and ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"RED","nodeType":"text"},{"data":{},"marks":[],"value":" coloured button (not the record button) at the same time for five seconds. The TV button can be found at the top of the remote control.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"The ‘TV’ and ‘PVR’ buttons flash red three times","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"ordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}}},{"title":"Further help","id":"f1d9ecd7-71b7-53b8-ad48-922fc7f1a4da","stepContent":{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"If your remote isn’t working as it should, check ","marks":[],"data":{}},{"nodeType":"hyperlink","data":{"uri":"https://support.youview.com/youview-box/box-and-remote/remote-not-working"},"content":[{"nodeType":"text","value":"this guide","marks":[],"data":{}}]},{"nodeType":"text","value":" and follow the steps to see if it resolves the issue.\n\nIf you are using a different brand of remote to the one provided with the YouView box and you are encountering issues with it, please contact the remote’s manufacturer.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"If you need further assistance, please contact your ","marks":[],"data":{}},{"nodeType":"hyperlink","data":{"uri":"https://support.youview.com/useful-contacts"},"content":[{"nodeType":"text","value":"box provider","marks":[],"data":{}}]},{"nodeType":"text","value":" or ","marks":[],"data":{}},{"nodeType":"hyperlink","data":{"uri":"https://support.youview.com/useful-contacts#part-3"},"content":[{"nodeType":"text","value":"internet service provider","marks":[],"data":{}}]},{"nodeType":"text","value":".","marks":[],"data":{}}]}]}}}],"numberedSteps":false,"manufacturerPlatform":null,"articleTags":["remote","control","reset","not","working","stopped","responding"],"updateDate":null},"contentfulAsset":{"fixed":{"base64":"data:image/jpeg;base64,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","aspectRatio":3.4674157303370787,"width":1800,"height":519,"src":"//images.ctfassets.net/sf0fy8wi3dw7/63hPfI60kXbR2HhIjqoxjL/54187ec95f890cefb7189e1387926410/youview-support-background.jpg?w=1800&q=100","srcSet":"","srcWebp":"//images.ctfassets.net/sf0fy8wi3dw7/63hPfI60kXbR2HhIjqoxjL/54187ec95f890cefb7189e1387926410/youview-support-background.jpg?w=1800&q=100&fm=webp","srcSetWebp":""}}},"pageContext":{"slug":"reset-your-remote-control"}},"staticQueryHashes":["1136232959","2744294623","31094879","3631967113","370911686","933346395"]}