{"componentChunkName":"component---src-templates-article-js","path":"/youview-box/channels/picture-and-sound-out-of-sync/","result":{"data":{"site":{"siteMetadata":{"title":"YouView Support","siteUrl":"https://support.youview.com"}},"contentfulSupportSiteArticle":{"title":"Picture & sound out of sync","description":{"childMarkdownRemark":{"html":"<p>It doesn’t happen often but when it does it can be distracting. Try these steps and we’ll see if we can line up the picture and sound:</p>"}},"articleBody":null,"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"slug":"channels","title":"Channels"},"articleSteps":[{"title":"Change the channel","id":"c5787377-0527-50de-b4b3-a0dbd7b067f4","stepContent":{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","content":[{"nodeType":"text","value":"Simple but effective. Try changing the channel and then going back to the original channel.","marks":[],"data":{}}],"data":{}}]}}},{"title":"Restart your box","id":"a8269773-7c1c-52b0-b163-d2d4b9408397","stepContent":{"json":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"The old “switch it on and off” routine. Overused but it can often help resolve the issue. Press and hold the ","nodeType":"text"},{"data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c15Vvos3EUpMygtMKtPXkPt","type":"Entry","createdAt":"2019-05-29T11:30:05.120Z","updatedAt":"2024-04-02T13:48:44.858Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":10,"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteInlineImage","contentful_id":"supportSiteInlineImage"}},"contentful_id":"15Vvos3EUpMygtMKtPXkPt"},"fields":{"title":{"en-US":"Power"},"icon":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c3p6iWPoKknaXmYqN8Z4A3X","type":"Asset","createdAt":"2024-04-02T13:48:23.217Z","updatedAt":"2024-04-02T13:55:27.940Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":8,"revision":2,"contentful_id":"3p6iWPoKknaXmYqN8Z4A3X"},"fields":{"title":{"en-US":"power-icon-new"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/3p6iWPoKknaXmYqN8Z4A3X/864c663e30f71c7a9811d20a26dd0287/power-icon-new.svg","details":{"size":1430,"image":{"width":24,"height":24}},"fileName":"power-icon-new.svg","contentType":"image/svg+xml"}}}}}}}},"content":[],"nodeType":"embedded-entry-inline"},{"data":{},"marks":[],"value":"button on your box for 8 seconds, then let go. You’ll be greeted with a friendly ‘Hello’ telling you that your box has restarted.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}}},{"title":"Adjust the sync","id":"5a992c39-fdbd-5862-9f9c-09df7ed9d9ca","stepContent":{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","content":[{"nodeType":"text","value":"Time for a bit of fine tuning. You can manually adjust the sync in the settings menu: ","marks":[],"data":{}}],"data":{}},{"nodeType":"ordered-list","content":[{"nodeType":"list-item","content":[{"nodeType":"paragraph","content":[{"nodeType":"text","value":"Open the ","marks":[],"data":{}},{"nodeType":"text","value":"Menu","marks":[{"type":"bold"}],"data":{}}],"data":{}}],"data":{}},{"nodeType":"list-item","content":[{"nodeType":"paragraph","content":[{"nodeType":"text","value":"Select ","marks":[],"data":{}},{"nodeType":"text","value":"Settings*","marks":[{"type":"bold"}],"data":{}}],"data":{}}],"data":{}},{"nodeType":"list-item","content":[{"nodeType":"paragraph","content":[{"nodeType":"text","value":"From ","marks":[],"data":{}},{"nodeType":"text","value":"Box Management ","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":"select ","marks":[],"data":{}},{"nodeType":"text","value":"Picture & Sound","marks":[{"type":"bold"}],"data":{}}],"data":{}}],"data":{}},{"nodeType":"list-item","content":[{"nodeType":"paragraph","content":[{"nodeType":"text","value":"Select ","marks":[],"data":{}},{"nodeType":"text","value":"Synchronise Picture & Sound","marks":[{"type":"bold"}],"data":{}}],"data":{}}],"data":{}},{"nodeType":"list-item","content":[{"nodeType":"paragraph","content":[{"nodeType":"text","value":"Select an amount of time to adjust the picture and sound by. You can choose up to 240ms (milliseconds)","marks":[],"data":{}}],"data":{}}],"data":{}},{"nodeType":"list-item","content":[{"nodeType":"paragraph","content":[{"nodeType":"text","value":"Select ","marks":[],"data":{}},{"nodeType":"text","value":"Done","marks":[{"type":"bold"}],"data":{}}],"data":{}}],"data":{}}],"data":{}},{"nodeType":"paragraph","content":[{"nodeType":"text","value":"You may need to experiment a little bit and try a few different times before you get it right.\n\n","marks":[],"data":{}},{"nodeType":"text","value":"Please note:","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" Some TVs may also have a separate audio sync feature which you may want to try after adjusting the sync on your YouView box.","marks":[],"data":{}}],"data":{}},{"nodeType":"paragraph","content":[{"nodeType":"text","value":"*","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":"Settings can be found via the cog in the top right corner of the Menu. You can get to the cog by pressing Up and right after opening the Menu.","marks":[],"data":{}}],"data":{}}]}}},{"title":"Further help","id":"d5d93d9f-bb83-5ffd-98af-82c9f7181d5b","stepContent":{"json":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"We didn’t think you’d end up here, but thanks for trying all the above steps. We’d suggest contacting the ","nodeType":"text"},{"data":{"uri":"https://support.youview.com/useful-contacts#step-3"},"content":[{"data":{},"marks":[],"value":"content provider","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" for further help.\n","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}}}],"numberedSteps":null,"manufacturerPlatform":null,"articleTags":["picture","sound","out","of","sync","off","balance","delay","latency","syncronise"],"updateDate":null},"contentfulAsset":{"fixed":{"base64":"data:image/jpeg;base64,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","aspectRatio":3.4674157303370787,"width":1800,"height":519,"src":"//images.ctfassets.net/sf0fy8wi3dw7/63hPfI60kXbR2HhIjqoxjL/54187ec95f890cefb7189e1387926410/youview-support-background.jpg?w=1800&q=100","srcSet":"","srcWebp":"//images.ctfassets.net/sf0fy8wi3dw7/63hPfI60kXbR2HhIjqoxjL/54187ec95f890cefb7189e1387926410/youview-support-background.jpg?w=1800&q=100&fm=webp","srcSetWebp":""}}},"pageContext":{"slug":"picture-and-sound-out-of-sync"}},"staticQueryHashes":["1136232959","2744294623","31094879","3631967113","370911686","933346395"]}