{"componentChunkName":"component---src-templates-article-js","path":"/youview-box/error-messages/fix-for-yvm912/","result":{"data":{"site":{"siteMetadata":{"title":"YouView Support","siteUrl":"https://support.youview.com"}},"contentfulSupportSiteArticle":{"title":"Fix for YVM912","description":{"childMarkdownRemark":{"html":"<p>Postcode not recognised</p>"}},"articleBody":{"articleBody":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"We seem to be having trouble recognising your postcode. Please double check that you’ve entered your full postcode in correctly.\\n\\nLook out for the mistakes that can be easy to make like, using a zero instead of the letter “O” or entering just the first half of the postcode. It happens more than you’d think.\\n\\nIn some instances the postcodes for new homes may not be recognised, but don’t worry we’ve also added a handy skip button to save you from any postcode related rage. Select this to continue if we still can’t recognise your postcode.\\n\\nTo find out more about sharing your information, you can read the YouView Data Promise in our \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.youview.com/terms-conditions/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"terms and conditions\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\".\\n\\nIf you are still encountering issues, please contact your \",\"marks\":[],\"data\":{}},{\"nodeType\":\"entry-hyperlink\",\"data\":{\"target\":{\"metadata\":{\"tags\":[],\"concepts\":[]},\"sys\":{\"space\":{\"sys\":{\"type\":\"Link\",\"linkType\":\"Space\",\"id\":\"sf0fy8wi3dw7\",\"contentful_id\":\"sf0fy8wi3dw7\"}},\"id\":\"c2rKYva11TywD2RUDVkarJe\",\"type\":\"Entry\",\"createdAt\":\"2019-05-13T13:04:32.025Z\",\"updatedAt\":\"2023-06-27T16:00:27.823Z\",\"environment\":{\"sys\":{\"id\":\"master\",\"type\":\"Link\",\"linkType\":\"Environment\",\"contentful_id\":\"master\"}},\"publishedVersion\":13,\"revision\":2,\"contentType\":{\"sys\":{\"type\":\"Link\",\"linkType\":\"ContentType\",\"id\":\"supportSitePage\",\"contentful_id\":\"supportSitePage\"}},\"contentful_id\":\"2rKYva11TywD2RUDVkarJe\"},\"fields\":{\"title\":{\"en-US\":\"Useful Contacts\"},\"slug\":{\"en-US\":\"useful-contacts\"},\"description\":{\"en-US\":\"Having trouble? Here are a list of useful contacts. \"},\"body\":{\"en-US\":{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\" \",\"marks\":[],\"data\":{}}]}]}},\"specialPageType\":{\"en-US\":\"Contact Page\"}}}},\"content\":[{\"nodeType\":\"text\",\"value\":\"box provider\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" or \",\"marks\":[],\"data\":{}},{\"nodeType\":\"entry-hyperlink\",\"data\":{\"target\":{\"metadata\":{\"tags\":[],\"concepts\":[]},\"sys\":{\"space\":{\"sys\":{\"type\":\"Link\",\"linkType\":\"Space\",\"id\":\"sf0fy8wi3dw7\",\"contentful_id\":\"sf0fy8wi3dw7\"}},\"id\":\"c2rKYva11TywD2RUDVkarJe\",\"type\":\"Entry\",\"createdAt\":\"2019-05-13T13:04:32.025Z\",\"updatedAt\":\"2023-06-27T16:00:27.823Z\",\"environment\":{\"sys\":{\"id\":\"master\",\"type\":\"Link\",\"linkType\":\"Environment\",\"contentful_id\":\"master\"}},\"publishedVersion\":13,\"revision\":2,\"contentType\":{\"sys\":{\"type\":\"Link\",\"linkType\":\"ContentType\",\"id\":\"supportSitePage\",\"contentful_id\":\"supportSitePage\"}},\"contentful_id\":\"2rKYva11TywD2RUDVkarJe\"},\"fields\":{\"title\":{\"en-US\":\"Useful Contacts\"},\"slug\":{\"en-US\":\"useful-contacts\"},\"description\":{\"en-US\":\"Having trouble? Here are a list of useful contacts. \"},\"body\":{\"en-US\":{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\" \",\"marks\":[],\"data\":{}}]}]}},\"specialPageType\":{\"en-US\":\"Contact Page\"}}}},\"content\":[{\"nodeType\":\"text\",\"value\":\"internet service provider\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\".\\n\\n\",\"marks\":[],\"data\":{}}]}]}","json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"We seem to be having trouble recognising your postcode. Please double check that you’ve entered your full postcode in correctly.\n\nLook out for the mistakes that can be easy to make like, using a zero instead of the letter “O” or entering just the first half of the postcode. It happens more than you’d think.\n\nIn some instances the postcodes for new homes may not be recognised, but don’t worry we’ve also added a handy skip button to save you from any postcode related rage. Select this to continue if we still can’t recognise your postcode.\n\nTo find out more about sharing your information, you can read the YouView Data Promise in our ","marks":[],"data":{}},{"nodeType":"hyperlink","data":{"uri":"https://www.youview.com/terms-conditions/"},"content":[{"nodeType":"text","value":"terms and conditions","marks":[],"data":{}}]},{"nodeType":"text","value":".\n\nIf you are still encountering issues, please contact your ","marks":[],"data":{}},{"nodeType":"entry-hyperlink","data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c2rKYva11TywD2RUDVkarJe","type":"Entry","createdAt":"2019-05-13T13:04:32.025Z","updatedAt":"2023-06-27T16:00:27.823Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":13,"revision":2,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSitePage","contentful_id":"supportSitePage"}},"contentful_id":"2rKYva11TywD2RUDVkarJe"},"fields":{"title":{"en-US":"Useful Contacts"},"slug":{"en-US":"useful-contacts"},"description":{"en-US":"Having trouble? Here are a list of useful contacts. "},"body":{"en-US":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":" ","marks":[],"data":{}}]}]}},"specialPageType":{"en-US":"Contact Page"}}}},"content":[{"nodeType":"text","value":"box provider","marks":[],"data":{}}]},{"nodeType":"text","value":" or ","marks":[],"data":{}},{"nodeType":"entry-hyperlink","data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c2rKYva11TywD2RUDVkarJe","type":"Entry","createdAt":"2019-05-13T13:04:32.025Z","updatedAt":"2023-06-27T16:00:27.823Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":13,"revision":2,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSitePage","contentful_id":"supportSitePage"}},"contentful_id":"2rKYva11TywD2RUDVkarJe"},"fields":{"title":{"en-US":"Useful Contacts"},"slug":{"en-US":"useful-contacts"},"description":{"en-US":"Having trouble? Here are a list of useful contacts. "},"body":{"en-US":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":" ","marks":[],"data":{}}]}]}},"specialPageType":{"en-US":"Contact Page"}}}},"content":[{"nodeType":"text","value":"internet service provider","marks":[],"data":{}}]},{"nodeType":"text","value":".\n\n","marks":[],"data":{}}]}]}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"slug":"error-messages","title":"Error Messages"},"articleSteps":null,"numberedSteps":null,"manufacturerPlatform":null,"articleTags":["YVM","912","postcode","not recognised","setup","set up"],"updateDate":null},"contentfulAsset":{"fixed":{"base64":"data:image/jpeg;base64,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","aspectRatio":3.4674157303370787,"width":1800,"height":519,"src":"//images.ctfassets.net/sf0fy8wi3dw7/63hPfI60kXbR2HhIjqoxjL/54187ec95f890cefb7189e1387926410/youview-support-background.jpg?w=1800&q=100","srcSet":"","srcWebp":"//images.ctfassets.net/sf0fy8wi3dw7/63hPfI60kXbR2HhIjqoxjL/54187ec95f890cefb7189e1387926410/youview-support-background.jpg?w=1800&q=100&fm=webp","srcSetWebp":""}}},"pageContext":{"slug":"fix-for-yvm912"}},"staticQueryHashes":["1136232959","2744294623","31094879","3631967113","370911686","933346395"]}