{"componentChunkName":"component---src-templates-article-js","path":"/youview-box/guide/no-channel-logos-in-the-guide/","result":{"data":{"site":{"siteMetadata":{"title":"YouView Support","siteUrl":"https://support.youview.com"}},"contentfulSupportSiteArticle":{"title":"No channel logos in the guide","description":{"childMarkdownRemark":{"html":"<p>This might be because they’ve been turned off in the settings. Let’s have a quick check:</p>"}},"articleBody":null,"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"slug":"guide","title":"Guide"},"articleSteps":[{"title":"Check your settings","id":"bfd96e64-a40d-5455-8da7-e32f65cef6a8","stepContent":{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"ordered-list","content":[{"nodeType":"list-item","content":[{"nodeType":"paragraph","content":[{"nodeType":"text","value":"Open the ","marks":[],"data":{}},{"nodeType":"text","value":"Menu","marks":[{"type":"bold"}],"data":{}}],"data":{}}],"data":{}},{"nodeType":"list-item","content":[{"nodeType":"paragraph","content":[{"nodeType":"text","value":"Select ","marks":[],"data":{}},{"nodeType":"text","value":"Settings*","marks":[{"type":"bold"}],"data":{}}],"data":{}}],"data":{}},{"nodeType":"list-item","content":[{"nodeType":"paragraph","content":[{"nodeType":"text","value":"From ","marks":[],"data":{}},{"nodeType":"text","value":"Accessibility & language","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" select ","marks":[],"data":{}},{"nodeType":"text","value":"Appearance","marks":[{"type":"bold"}],"data":{}}],"data":{}}],"data":{}},{"nodeType":"list-item","content":[{"nodeType":"paragraph","content":[{"nodeType":"text","value":"Select ","marks":[],"data":{}},{"nodeType":"text","value":"Channel logos ","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":"and change this to ","marks":[],"data":{}},{"nodeType":"text","value":"On","marks":[{"type":"bold"}],"data":{}}],"data":{}}],"data":{}},{"nodeType":"list-item","content":[{"nodeType":"paragraph","content":[{"nodeType":"text","value":"Select ","marks":[],"data":{}},{"nodeType":"text","value":"Done","marks":[{"type":"bold"}],"data":{}}],"data":{}}],"data":{}}],"data":{}},{"nodeType":"paragraph","content":[{"nodeType":"text","value":"*","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":"Settings can be found via the cog in the top right corner of the Menu. You can get to the cog by pressing Up and right after opening the Menu.","marks":[],"data":{}}],"data":{}}]}}},{"title":"Check your box is connected to the internet","id":"27dda5eb-b7e3-5cf2-ae7c-abe85f05f2cf","stepContent":{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Check your box has a stable connection to the internet. You can check this on your box through the steps below.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"If you have a wired connection:","marks":[{"type":"bold"}],"data":{}}]},{"nodeType":"ordered-list","data":{},"content":[{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Open the ","marks":[],"data":{}},{"nodeType":"text","value":"Menu","marks":[{"type":"bold"}],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Select ","marks":[],"data":{}},{"nodeType":"text","value":"Settings*","marks":[{"type":"bold"}],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Select ","marks":[],"data":{}},{"nodeType":"text","value":"Broadband Connection","marks":[{"type":"bold"}],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"If it says your box is not connected select ","marks":[],"data":{}},{"nodeType":"text","value":"Edit connection","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" and then ","marks":[],"data":{}},{"nodeType":"text","value":"Auto connect","marks":[{"type":"bold"}],"data":{}}]}]}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"*","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":"Settings can be found via the cog in the top right corner of the Menu. 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If you see some channel logos missing, please contact your ","marks":[],"data":{}},{"nodeType":"hyperlink","data":{"uri":"https://support.youview.com/useful-contacts"},"content":[{"nodeType":"text","value":"box provider","marks":[],"data":{}}]},{"nodeType":"text","value":".","marks":[],"data":{}}]}]}}}],"numberedSteps":true,"manufacturerPlatform":null,"articleTags":["no","channel","logos","in","the","guide","channel numbers"],"updateDate":null},"contentfulAsset":{"fixed":{"base64":"data:image/jpeg;base64,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","aspectRatio":3.4674157303370787,"width":1800,"height":519,"src":"//images.ctfassets.net/sf0fy8wi3dw7/63hPfI60kXbR2HhIjqoxjL/54187ec95f890cefb7189e1387926410/youview-support-background.jpg?w=1800&q=100","srcSet":"","srcWebp":"//images.ctfassets.net/sf0fy8wi3dw7/63hPfI60kXbR2HhIjqoxjL/54187ec95f890cefb7189e1387926410/youview-support-background.jpg?w=1800&q=100&fm=webp","srcSetWebp":""}}},"pageContext":{"slug":"no-channel-logos-in-the-guide"}},"staticQueryHashes":["1136232959","2744294623","31094879","3631967113","370911686","933346395"]}