{"componentChunkName":"component---src-templates-article-js","path":"/youview-box/on-demand-players-apps/on-demand-player-not-working-atv/","result":{"data":{"site":{"siteMetadata":{"title":"YouView Support","siteUrl":"https://support.youview.com"}},"contentfulSupportSiteArticle":{"title":"On Demand Player not working","description":{"childMarkdownRemark":{"html":"<p>It looks like your box won’t load that service at the moment. Don't worry we know some steps that might help:</p>"}},"articleBody":null,"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"slug":"on-demand-players-apps","title":"On Demand "},"articleSteps":[{"title":"Check your box is connected to the internet","id":"75104077-f3d9-5a72-b298-3541e6a14ddd","stepContent":{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Check your internet connection by going to: ","marks":[],"data":{}}]},{"nodeType":"ordered-list","data":{},"content":[{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Press the ","marks":[],"data":{}},{"nodeType":"text","value":"Home ","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":"button on your remote","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Settings can be found via the cog at the top of the ","marks":[],"data":{}},{"nodeType":"text","value":"Menu","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":".","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Select ","marks":[],"data":{}},{"nodeType":"text","value":"Network & Internet","marks":[{"type":"bold"}],"data":{}}]}]}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"","marks":[],"data":{}}]}]}}},{"title":"Check your cables","id":"c744594e-0013-52ce-afa8-dbaf864708f2","stepContent":{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Time to head round the back of your box. We’ll walk you through what to do.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":" First things first, we need to check how your box is connected to your router. Pick your connection: ","marks":[],"data":{}}]},{"nodeType":"heading-6","data":{},"content":[{"nodeType":"text","value":"Direct Ethernet cable","marks":[{"type":"bold"}],"data":{}}]},{"nodeType":"unordered-list","data":{},"content":[{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Check the Ethernet cable is securely connected to the Ethernet port. To be safe, disconnect and reconnect it.","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Follow the cable from your box to the back of your router and make sure it's securely connected to one of your LAN ports.","marks":[],"data":{}}]}]}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"","marks":[],"data":{}}]}]}}},{"title":"Restart your router","id":"353a53e0-4944-592c-b6ed-254e9a6ef631","stepContent":{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"The simple old trick of restarting your router can help resolve this issue. Switch it off at the plug for 30 seconds and turn it back on. Give it a minute or two to warm up then check if you’re reconnected.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"","marks":[],"data":{}},{"nodeType":"embedded-entry-inline","data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c5ITANivaJs3YbTdbDhAOXB","type":"Entry","createdAt":"2019-05-29T12:57:16.963Z","updatedAt":"2019-05-29T12:57:16.963Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":9,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteInlineImage","contentful_id":"supportSiteInlineImage"}},"contentful_id":"5ITANivaJs3YbTdbDhAOXB"},"fields":{"title":{"en-US":"Alert - Red"},"icon":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c4GEFwD20FcatvnQ3hqbsp3","type":"Asset","createdAt":"2019-05-29T12:57:08.888Z","updatedAt":"2019-05-29T12:57:08.888Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":7,"revision":1,"contentful_id":"4GEFwD20FcatvnQ3hqbsp3"},"fields":{"title":{"en-US":"record-icon-24px"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/4GEFwD20FcatvnQ3hqbsp3/b1fc7864f62a957c114639f891abf235/alert-triangle-red.svg","details":{"size":411,"image":{"width":24,"height":24}},"fileName":"alert-triangle-red.svg","contentType":"image/svg+xml"}}}}}}}},"content":[]},{"nodeType":"text","value":" Please don't leave this page while your router is restarting as you won't have any internet access.","marks":[],"data":{}}]}]}}},{"title":"Restart your device","id":"e22eeaa0-ed55-54c0-9fdf-adcb7d241c46","stepContent":{"json":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"The old “switch it on and off” routine. 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You’ll be greeted with a friendly ‘Hello’ telling you that your box has restarted.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}}}],"numberedSteps":true,"manufacturerPlatform":null,"articleTags":["ondemand","on","demand","can't access","not","working"],"updateDate":null},"contentfulAsset":{"fixed":{"base64":"data:image/jpeg;base64,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","aspectRatio":3.4674157303370787,"width":1800,"height":519,"src":"//images.ctfassets.net/sf0fy8wi3dw7/63hPfI60kXbR2HhIjqoxjL/54187ec95f890cefb7189e1387926410/youview-support-background.jpg?w=1800&q=100","srcSet":"","srcWebp":"//images.ctfassets.net/sf0fy8wi3dw7/63hPfI60kXbR2HhIjqoxjL/54187ec95f890cefb7189e1387926410/youview-support-background.jpg?w=1800&q=100&fm=webp","srcSetWebp":""}}},"pageContext":{"slug":"on-demand-player-not-working-atv"}},"staticQueryHashes":["1136232959","2744294623","31094879","3631967113","370911686","933346395"]}