{"componentChunkName":"component---src-templates-article-js","path":"/youview-box/parental-controls-and-pin/forgotten-parental-pin-and-security-question/","result":{"data":{"site":{"siteMetadata":{"title":"YouView Support","siteUrl":"https://support.youview.com"}},"contentfulSupportSiteArticle":{"title":"Forgotten parental PIN & security question","description":{"childMarkdownRemark":{"html":"<p>It is unfortunate if you find yourself in this position but we do still have a way to help you...</p>"}},"articleBody":{"articleBody":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"The only way to get a new Parental PIN is to reset your box back to its factory settings:\",\"marks\":[],\"data\":{}}],\"data\":{}},{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"Performing a factory reset on your box will \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"delete all of your recordings\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\".\\n\\n\",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"Want to keep your recordings?\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}],\"data\":{}},{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"Try a \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"content\":[{\"nodeType\":\"text\",\"value\":\"Maintenance Mode Reset\",\"marks\":[],\"data\":{}}],\"data\":{\"uri\":\"https://support.youview.com/youview-box/box-and-remote/using-maintenance-mode\"}},{\"nodeType\":\"text\",\"value\":\". It’s a few more steps, but worth it if you want to keep hold of them.\",\"marks\":[],\"data\":{}}],\"data\":{}},{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"To factory reset your box:\",\"marks\":[],\"data\":{}}],\"data\":{}},{\"nodeType\":\"ordered-list\",\"content\":[{\"nodeType\":\"list-item\",\"content\":[{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"Open the \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"Menu\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}],\"data\":{}}],\"data\":{}},{\"nodeType\":\"list-item\",\"content\":[{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"Select \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"Settings*\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}],\"data\":{}}],\"data\":{}},{\"nodeType\":\"list-item\",\"content\":[{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"From \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"Information & Reset \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" select \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"Factory Reset\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}],\"data\":{}}],\"data\":{}},{\"nodeType\":\"list-item\",\"content\":[{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"Read the on screen warning and select \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"Reset\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}],\"data\":{}}],\"data\":{}},{\"nodeType\":\"list-item\",\"content\":[{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"Type in the numbers you see on screen to confirm you want to do a factory reset\",\"marks\":[],\"data\":{}}],\"data\":{}}],\"data\":{}}],\"data\":{}},{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"Give your box a few minutes to reset itself and you’ll be asked go through the original setup again. This will give you the chance to set a new PIN.\",\"marks\":[],\"data\":{}}],\"data\":{}},{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"*\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"Settings can be found via the cog in the top right corner of the Menu. You can get to the cog by pressing Up and right after opening the Menu.\",\"marks\":[],\"data\":{}}],\"data\":{}}]}","json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","content":[{"nodeType":"text","value":"The only way to get a new Parental PIN is to reset your box back to its factory settings:","marks":[],"data":{}}],"data":{}},{"nodeType":"paragraph","content":[{"nodeType":"text","value":"Performing a factory reset on your box will ","marks":[],"data":{}},{"nodeType":"text","value":"delete all of your recordings","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":".\n\n","marks":[],"data":{}},{"nodeType":"text","value":"Want to keep your recordings?","marks":[{"type":"bold"}],"data":{}}],"data":{}},{"nodeType":"paragraph","content":[{"nodeType":"text","value":"Try a ","marks":[],"data":{}},{"nodeType":"hyperlink","content":[{"nodeType":"text","value":"Maintenance Mode Reset","marks":[],"data":{}}],"data":{"uri":"https://support.youview.com/youview-box/box-and-remote/using-maintenance-mode"}},{"nodeType":"text","value":". It’s a few more steps, but worth it if you want to keep hold of them.","marks":[],"data":{}}],"data":{}},{"nodeType":"paragraph","content":[{"nodeType":"text","value":"To factory reset your box:","marks":[],"data":{}}],"data":{}},{"nodeType":"ordered-list","content":[{"nodeType":"list-item","content":[{"nodeType":"paragraph","content":[{"nodeType":"text","value":"Open the ","marks":[],"data":{}},{"nodeType":"text","value":"Menu","marks":[{"type":"bold"}],"data":{}}],"data":{}}],"data":{}},{"nodeType":"list-item","content":[{"nodeType":"paragraph","content":[{"nodeType":"text","value":"Select ","marks":[],"data":{}},{"nodeType":"text","value":"Settings*","marks":[{"type":"bold"}],"data":{}}],"data":{}}],"data":{}},{"nodeType":"list-item","content":[{"nodeType":"paragraph","content":[{"nodeType":"text","value":"From ","marks":[],"data":{}},{"nodeType":"text","value":"Information & Reset ","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" select ","marks":[],"data":{}},{"nodeType":"text","value":"Factory Reset","marks":[{"type":"bold"}],"data":{}}],"data":{}}],"data":{}},{"nodeType":"list-item","content":[{"nodeType":"paragraph","content":[{"nodeType":"text","value":"Read the on screen warning and select ","marks":[],"data":{}},{"nodeType":"text","value":"Reset","marks":[{"type":"bold"}],"data":{}}],"data":{}}],"data":{}},{"nodeType":"list-item","content":[{"nodeType":"paragraph","content":[{"nodeType":"text","value":"Type in the numbers you see on screen to confirm you want to do a factory reset","marks":[],"data":{}}],"data":{}}],"data":{}}],"data":{}},{"nodeType":"paragraph","content":[{"nodeType":"text","value":"Give your box a few minutes to reset itself and you’ll be asked go through the original setup again. This will give you the chance to set a new PIN.","marks":[],"data":{}}],"data":{}},{"nodeType":"paragraph","content":[{"nodeType":"text","value":"*","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":"Settings can be found via the cog in the top right corner of the Menu. You can get to the cog by pressing Up and right after opening the Menu.","marks":[],"data":{}}],"data":{}}]}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"slug":"parental-controls-and-pin","title":"Parental Controls & PIN"},"articleSteps":null,"numberedSteps":null,"manufacturerPlatform":null,"articleTags":["forgotten","forgot","my","parental","pin","security","question","password","reset"],"updateDate":null},"contentfulAsset":{"fixed":{"base64":"data:image/jpeg;base64,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","aspectRatio":3.4674157303370787,"width":1800,"height":519,"src":"//images.ctfassets.net/sf0fy8wi3dw7/63hPfI60kXbR2HhIjqoxjL/54187ec95f890cefb7189e1387926410/youview-support-background.jpg?w=1800&q=100","srcSet":"","srcWebp":"//images.ctfassets.net/sf0fy8wi3dw7/63hPfI60kXbR2HhIjqoxjL/54187ec95f890cefb7189e1387926410/youview-support-background.jpg?w=1800&q=100&fm=webp","srcSetWebp":""}}},"pageContext":{"slug":"forgotten-parental-pin-and-security-question"}},"staticQueryHashes":["1136232959","2744294623","31094879","3631967113","370911686","933346395"]}