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This will only show if you've set up your security question.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Use your remote to answer your security question. \",\"nodeType\":\"text\"},{\"data\":{\"target\":{\"metadata\":{\"tags\":[],\"concepts\":[]},\"sys\":{\"space\":{\"sys\":{\"type\":\"Link\",\"linkType\":\"Space\",\"id\":\"sf0fy8wi3dw7\",\"contentful_id\":\"sf0fy8wi3dw7\"}},\"id\":\"c3gn9jPJHKatTtm4WHAeqGp\",\"type\":\"Entry\",\"createdAt\":\"2019-05-20T15:13:35.327Z\",\"updatedAt\":\"2021-06-15T15:11:04.359Z\",\"environment\":{\"sys\":{\"id\":\"master\",\"type\":\"Link\",\"linkType\":\"Environment\",\"contentful_id\":\"master\"}},\"publishedVersion\":103,\"revision\":7,\"contentType\":{\"sys\":{\"type\":\"Link\",\"linkType\":\"ContentType\",\"id\":\"supportSiteArticle\",\"contentful_id\":\"supportSiteArticle\"}},\"contentful_id\":\"3gn9jPJHKatTtm4WHAeqGp\"},\"fields\":{\"title\":{\"en-US\":\"Forgotten parental PIN & security question\"},\"slug\":{\"en-US\":\"forgotten-parental-pin-and-security-question\"},\"description\":{\"en-US\":\"It is unfortunate if you find yourself in this position but we do still have a way to help you...\\n\"},\"articleBody\":{\"en-US\":{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"The only way to get a new Parental PIN is to reset your box back to its factory settings:\",\"marks\":[],\"data\":{}}],\"data\":{}},{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"Performing a factory reset on your box will \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"delete all of your recordings\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\".\\n\\n\",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"Want to keep your recordings?\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}],\"data\":{}},{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"Try a \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"content\":[{\"nodeType\":\"text\",\"value\":\"Maintenance Mode Reset\",\"marks\":[],\"data\":{}}],\"data\":{\"uri\":\"https://support.youview.com/youview-box/box-and-remote/using-maintenance-mode\"}},{\"nodeType\":\"text\",\"value\":\". 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You can get to the cog by pressing Up and right after opening the Menu.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-6\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The options available include - \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The ability to Show/ Hide Adult Channels & Categories in the guide\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The ability to Restrict Rated Programmes\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Set Parental Rating (when set the box will ask for your Parental Control Pin when someone tries to watch programmes with one of the following age ratings).\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\" \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"18\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"15 and over\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"12 and over\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"PG and over\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Turn Guidance and Watershed on and off (if you turn this on, you’ll need your Parental Control PIN to watch anything recorded after the watershed or rated as Guidance).\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\" \\nThe parental ratings are set by the broadcaster.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\n\",\"marks\":[],\"data\":{}},{\"nodeType\":\"entry-hyperlink\",\"data\":{\"target\":{\"metadata\":{\"tags\":[],\"concepts\":[]},\"sys\":{\"space\":{\"sys\":{\"type\":\"Link\",\"linkType\":\"Space\",\"id\":\"sf0fy8wi3dw7\",\"contentful_id\":\"sf0fy8wi3dw7\"}},\"id\":\"c4j8B0w9VqbxeBNNxK2PXHt\",\"type\":\"Entry\",\"createdAt\":\"2019-05-20T15:04:52.201Z\",\"updatedAt\":\"2021-06-15T15:21:36.560Z\",\"environment\":{\"sys\":{\"id\":\"master\",\"type\":\"Link\",\"linkType\":\"Environment\",\"contentful_id\":\"master\"}},\"publishedVersion\":50,\"revision\":7,\"contentType\":{\"sys\":{\"type\":\"Link\",\"linkType\":\"ContentType\",\"id\":\"supportSiteArticle\",\"contentful_id\":\"supportSiteArticle\"}},\"contentful_id\":\"4j8B0w9VqbxeBNNxK2PXHt\"},\"fields\":{\"title\":{\"en-US\":\"Change your PIN\"},\"slug\":{\"en-US\":\"change-your-pin\"},\"articleBody\":{\"en-US\":{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"Changing your PIN is easy. 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