{"componentChunkName":"component---src-templates-page-default-category-js","path":"/youview-box/picture-sound/","result":{"data":{"site":{"siteMetadata":{"title":"YouView Support"}},"contentfulSupportSiteTopic":{"title":"Picture & Sound","slug":"picture-sound"},"contentfulSupportSiteProduct":{"title":"YouView Box","slug":"youview-box"},"allContentfulSupportSiteArticle":{"edges":[{"node":{"title":"Help with signal interference","slug":"help-with-signal-interference","createdAt":"May 22nd, 2019","updatedAt":"June 28th, 2023","description":{"childMarkdownRemark":{"html":"<p>Your aerial brings you all your Freeview channels but can be affected by signal interference. Here’s a guide to identifying what could be interfering with your signal:</p>"}},"articleBody":null,"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Picture & Sound","slug":"picture-sound"},"manufacturerPlatform":null}},{"node":{"title":"Changing the picture size","slug":"changing-the-picture-size","createdAt":"May 22nd, 2019","updatedAt":"June 27th, 2023","description":{"childMarkdownRemark":{"html":"<p>The picture size (or aspect ratio) of a programme is set by the broadcaster and cannot be changed directly from your box.</p>"}},"articleBody":{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"The picture size (or aspect ratio) of a programme is set by the broadcaster and cannot be changed directly from your box. Some older programmes are shown in a square image (aspect ratio 4:3) as opposed to widescreen because that is the format they were produced in. In this instance you may see black bars either side of the picture if using a widescreen TV. We show you the picture as the broadcaster intended it to be viewed.\n\nSome TV’s will let you change the aspect ratio of your picture, for example, to widescreen (16:9), square (4:3) or stretch using your TV remote control.\n\nHave a look at your TV manual to find out to manually change aspect ratio if this function is available.","marks":[],"data":{}}]}]}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Picture & Sound","slug":"picture-sound"},"manufacturerPlatform":null}},{"node":{"title":"Picture/Sound breaking up","slug":"picture-sound-breaking-up","createdAt":"October 28th, 2022","updatedAt":"October 31st, 2022","description":null,"articleBody":{"json":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Try these steps and we’ll see if we can help strengthen your signal:","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Picture & Sound","slug":"picture-sound"},"manufacturerPlatform":null}},{"node":{"title":"Blank TV screen","slug":"blank-tv-screen","createdAt":"May 22nd, 2019","updatedAt":"January 20th, 2022","description":{"childMarkdownRemark":{"html":"<p>There is more than one reason why this could happen. Try these steps and we’ll see if we can solve it:</p>"}},"articleBody":null,"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Picture & Sound","slug":"picture-sound"},"manufacturerPlatform":null}},{"node":{"title":"Checking your TV signal","slug":"checking-your-tv-signal","createdAt":"May 22nd, 2019","updatedAt":"January 14th, 2022","description":{"childMarkdownRemark":{"html":"<p>Your TV signal is important to the quality of your Freeview channels. Here’s some useful information about your TV signal:</p>"}},"articleBody":null,"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Picture & Sound","slug":"picture-sound"},"manufacturerPlatform":null}},{"node":{"title":"Voice over on your programme","slug":"voice-over-on-your-programme","createdAt":"May 22nd, 2019","updatedAt":"June 4th, 2021","description":{"childMarkdownRemark":{"html":"<p>Can you hear someone describing what’s happening on screen? This is the sound of Audio Description. A feature used for those who are partially sighted.</p>"}},"articleBody":{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","content":[{"nodeType":"text","value":"You can turn this on and off in different ways depending on your YouView box model:","marks":[],"data":{}}],"data":{}},{"nodeType":"unordered-list","content":[{"nodeType":"list-item","content":[{"nodeType":"paragraph","content":[{"nodeType":"text","value":"\rIf you have an ","marks":[],"data":{}},{"nodeType":"text","value":"AD","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" button in the bottom left corner of the remote, this will turn Audio Description on/off. ","marks":[],"data":{}}],"data":{}}],"data":{}},{"nodeType":"list-item","content":[{"nodeType":"paragraph","content":[{"nodeType":"text","value":"If you do not have an ","marks":[],"data":{}},{"nodeType":"text","value":"AD ","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":"button on your remote, use the ","marks":[],"data":{}},{"nodeType":"embedded-entry-inline","content":[],"data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c3xJuKwKby40EgPNeOVGO4r","type":"Entry","createdAt":"2021-06-04T10:44:05.677Z","updatedAt":"2021-06-04T10:58:15.987Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":10,"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteInlineImage","contentful_id":"supportSiteInlineImage"}},"contentful_id":"3xJuKwKby40EgPNeOVGO4r"},"fields":{"title":{"en-US":"BT TV Box Pro Button"},"icon":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c2H0ZTIxYEYSlvPyPRVg4Sb","type":"Asset","createdAt":"2021-06-04T10:58:12.406Z","updatedAt":"2021-06-04T11:26:55.618Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":10,"revision":3,"contentful_id":"2H0ZTIxYEYSlvPyPRVg4Sb"},"fields":{"title":{"en-US":"remotebutton"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/2H0ZTIxYEYSlvPyPRVg4Sb/6723c32680dda941aeff83d58a9ec278/remote_button.png","details":{"size":384,"image":{"width":25,"height":25}},"fileName":"remote button.png","contentType":"image/png"}}}}}}}}},{"nodeType":"text","value":"  button to open the Accessibility menu. From here you can turn Audio Description on and off. \r","marks":[],"data":{}},{"nodeType":"text","value":"","marks":[],"data":{}},{"nodeType":"text","value":"","marks":[],"data":{}}],"data":{}}],"data":{}}],"data":{}},{"nodeType":"paragraph","content":[{"nodeType":"text","value":"","marks":[],"data":{}}],"data":{}}]}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Picture & Sound","slug":"picture-sound"},"manufacturerPlatform":null}},{"node":{"title":"No sound","slug":"no-sound","createdAt":"May 22nd, 2019","updatedAt":"June 4th, 2019","description":{"childMarkdownRemark":{"html":"<p>Let’s run through a few quick checks and see if we can bring your sound back:</p>"}},"articleBody":null,"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Picture & Sound","slug":"picture-sound"},"manufacturerPlatform":null}},{"node":{"title":"Screen is pink","slug":"screen-is-pink","createdAt":"May 22nd, 2019","updatedAt":"June 4th, 2019","description":{"childMarkdownRemark":{"html":"<p>Does your screen look like its tinted pink or purple? 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Pick your preferred connection:","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Picture & Sound","slug":"picture-sound"},"manufacturerPlatform":null}},{"node":{"title":"Picture too large","slug":"picture-too-large","createdAt":"May 22nd, 2019","updatedAt":"June 4th, 2019","description":{"childMarkdownRemark":{"html":"<p>Feel like you’re sitting in the front row at the cinema? Don’t worry, it’s likely the zoom feature has been activated. </p>"}},"articleBody":{"json":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Feel like you’re sitting in the front row at the cinema?\n\nDon’t worry, it’s likely the zoom feature has been activated. Try pressing the ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Zoom","nodeType":"text"},{"data":{},"marks":[],"value":" button on your YouView remote and seeing if that changes your screen size.\n\nIf that doesn’t help, then try changing the screen size using your TV remote.\n\n","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Picture & Sound","slug":"picture-sound"},"manufacturerPlatform":null}}]},"allContentfulSupportSitePage":{"edges":[]},"contentfulAsset":{"fixed":{"base64":"data:image/jpeg;base64,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","aspectRatio":3.4674157303370787,"width":1800,"height":519,"src":"//images.ctfassets.net/sf0fy8wi3dw7/63hPfI60kXbR2HhIjqoxjL/54187ec95f890cefb7189e1387926410/youview-support-background.jpg?w=1800&q=100","srcSet":"","srcWebp":"//images.ctfassets.net/sf0fy8wi3dw7/63hPfI60kXbR2HhIjqoxjL/54187ec95f890cefb7189e1387926410/youview-support-background.jpg?w=1800&q=100&fm=webp","srcSetWebp":""}}},"pageContext":{"slug":"picture-sound","productSlug":"youview-box"}},"staticQueryHashes":["1136232959","2744294623","31094879","3631967113","370911686","933346395"]}