We know how disappointing a failed recording is. We can’t do anything to bring it back but we can help you prevent it from happening again.
"}},"articleBody":{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"We are aware of an issue where Huawei devices are failing to record on ITV, Channel 4 and Channel 5 SD channels. To help reduce the chance of recordings failing, we recommend remaining tuned to these channels when recordings are starting.\n\nAlternatively, recording on HD versions of these channels is unaffected.","marks":[{"type":"italic"}],"data":{}}]}]}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Recordings","slug":"recordings"},"manufacturerPlatform":null}},{"node":{"title":"Missing start/end of recording","slug":"missing-start-end-of-recording","createdAt":"May 22nd, 2019","updatedAt":"June 5th, 2019","description":{"childMarkdownRemark":{"html":"We record your programmes based on the start/end times provided by the broadcaster. If the times they’ve given are incorrect, then this will cut the recording short.
"}},"articleBody":{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","content":[{"nodeType":"text","value":"We know how frustrating it can be when the programme has not been fully recorded.\n\nWe record your programmes based on the start/end times provided by the broadcaster. If the times they’ve given are incorrect, then this will cut the recording short.\n\nSometimes, the times might have been right, but something might have caused your programme to overrun. For example, if a sporting event goes into extra time. This can push out the next programme. Broadcasters usually try their best to amend the schedule times, but on a rare occasion, it may not be changed in time.\n\nThe good news is that with YouView, you can often watch programmes on demand. Check if your programme is available using the search button on your remote. ","marks":[],"data":{}}],"data":{}}]}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Recordings","slug":"recordings"},"manufacturerPlatform":null}},{"node":{"title":"Poor quality recording","slug":"poor-quality-recording","createdAt":"April 22nd, 2019","updatedAt":"June 4th, 2019","description":{"childMarkdownRemark":{"html":"We record what’s on screen at the time the programme aired
"}},"articleBody":{"json":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"If the recording quality is poor, then it’s likely there was an issue when it was live. Unfortunately there isn’t anything we can do to improve the quality of that recording, but we can offer you some advice on how to get the best quality recordings:","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Recordings","slug":"recordings"},"manufacturerPlatform":null}}]},"allContentfulSupportSitePage":{"edges":[]},"contentfulAsset":{"fixed":{"base64":"data:image/jpeg;base64,/9j/4AAQSkZJRgABAQAAAQABAAD/2wBDAAMCAgMCAgMDAwMEAwMEBQgFBQQEBQoHBwYIDAoMDAsKCwsNDhIQDQ4RDgsLEBYQERMUFRUVDA8XGBYUGBIUFRT/2wBDAQMEBAUEBQkFBQkUDQsNFBQUFBQUFBQUFBQUFBQUFBQUFBQUFBQUFBQUFBQUFBQUFBQUFBQUFBQUFBQUFBQUFBT/wAARCAAGABQDAREAAhEBAxEB/8QAFQABAQAAAAAAAAAAAAAAAAAABgj/xAAhEAABAwMEAwAAAAAAAAAAAAABAgMEBQYRAAchMRRRYf/EABYBAAMAAAAAAAAAAAAAAAAAAAUGB//EAB0RAAEEAwEBAAAAAAAAAAAAAAEAAgMRBBIxEyH/2gAMAwEAAhEDEQA/AIuZbS44lJAOTjnVLcLCnY+FLrdtmiT3ZrM6ltSkeOVpycEKAz3640CyWWaRrGkocSva3ai1KtbbsmZQYcgqlOBpSwSoNjAAP3vS7KPN2pTLCWys24v/2Q==","aspectRatio":3.4674157303370787,"width":1800,"height":519,"src":"//images.ctfassets.net/sf0fy8wi3dw7/63hPfI60kXbR2HhIjqoxjL/54187ec95f890cefb7189e1387926410/youview-support-background.jpg?w=1800&q=100","srcSet":"","srcWebp":"//images.ctfassets.net/sf0fy8wi3dw7/63hPfI60kXbR2HhIjqoxjL/54187ec95f890cefb7189e1387926410/youview-support-background.jpg?w=1800&q=100&fm=webp","srcSetWebp":""}}},"pageContext":{"slug":"recordings","productSlug":"youview-box"}},"staticQueryHashes":["1136232959","2744294623","31094879","3631967113","370911686","933346395"]}