{"componentChunkName":"component---src-templates-article-js","path":"/youview-on-sony/channels/using-red-button-services/","result":{"data":{"site":{"siteMetadata":{"title":"YouView Support","siteUrl":"https://support.youview.com"}},"contentfulSupportSiteArticle":{"title":"Using red button services","description":{"childMarkdownRemark":{"html":"<p>With YouView on Sony you can use the red button services like you usually would. If you find the service isn't working, try these steps:</p>"}},"articleBody":null,"productReference":{"title":"YouView on Sony","slug":"youview-on-sony"},"articleCategoryTopic":{"slug":"channels","title":"Channels"},"articleSteps":[{"title":"Check your cables ","id":"1d117764-34ef-52c5-8b6a-3dbe8ed8dfb3","stepContent":{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","content":[{"nodeType":"text","value":"Head around the back of your TV and check the ","marks":[],"data":{}},{"nodeType":"text","value":"aerial cable ","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":"is securely connected.","marks":[],"data":{}}],"data":{}},{"nodeType":"paragraph","content":[{"nodeType":"text","value":"Don’t forget to check the other end of the aerial cable is also connected to the aerial socket in your home.","marks":[],"data":{}}],"data":{}},{"nodeType":"paragraph","content":[{"nodeType":"text","value":"We recommend keeping your HDMI and aerial cables apart, as they can cause interference between one another. ","marks":[],"data":{}}],"data":{}},{"nodeType":"paragraph","content":[{"nodeType":"text","value":"Using an indoor aerial? Some of these are powered aerials, check the plug is connected and the aerial is powered on. ","marks":[],"data":{}}],"data":{}}]}}},{"title":"Check your internet connection","id":"b88f054a-8e26-5d8d-b455-3328f6b6941a","stepContent":{"json":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Make sure your TV is connected to the Internet. See the ","nodeType":"text"},{"data":{"uri":"https://sony-eur-eu-en-web--eur.custhelp.com/app/answers/detail/a_id/66485/knowledgebase/1/"},"content":[{"data":{},"marks":[],"value":"Sony support site","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" for help with this\n\n","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}}},{"title":"Check the channel","id":"39f94d31-d27d-56d9-b277-af15b93aee73","stepContent":{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","content":[{"nodeType":"text","value":"Make sure you are trying to access the service from one of the ‘on-air’ BBC channels. If the channel is ‘off-air’ the Connected Red Button service will not be available. Try using another ‘on-air’ BBC channel.","marks":[],"data":{}}],"data":{}}]}}},{"title":"Restart your TV","id":"b9b97733-9c27-5dcc-bcd9-c626072002d8","stepContent":{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"The old “switch it on and off” routine. Overused but it can often help resolve the issue. Press and hold the ","marks":[],"data":{}},{"nodeType":"text","value":"⌽ Power","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" button on your remote for 8 seconds, then let go. Your TV will then begin to restart.","marks":[],"data":{}}]}]}}},{"title":"Further help","id":"d28077e1-00f5-56a9-a869-47624d34fd23","stepContent":{"json":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"We didn’t expect you to end up here, but thanks for trying all the steps.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"We’d suggest contacting the Freeview Advice Line on 03456 50 50 50 and they can help you further.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}}}],"numberedSteps":true,"manufacturerPlatform":null,"articleTags":["red","button","on","sony","services","not ","working","RB","RB+"],"updateDate":null},"contentfulAsset":{"fixed":{"base64":"data:image/jpeg;base64,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","aspectRatio":3.4674157303370787,"width":1800,"height":519,"src":"//images.ctfassets.net/sf0fy8wi3dw7/63hPfI60kXbR2HhIjqoxjL/54187ec95f890cefb7189e1387926410/youview-support-background.jpg?w=1800&q=100","srcSet":"","srcWebp":"//images.ctfassets.net/sf0fy8wi3dw7/63hPfI60kXbR2HhIjqoxjL/54187ec95f890cefb7189e1387926410/youview-support-background.jpg?w=1800&q=100&fm=webp","srcSetWebp":""}}},"pageContext":{"slug":"using-red-button-services"}},"staticQueryHashes":["1136232959","2744294623","31094879","3631967113","370911686","933346395"]}