{"componentChunkName":"component---src-templates-article-js","path":"/youview-on-sony/error-messages/fix-for-yvm2102/","result":{"data":{"site":{"siteMetadata":{"title":"YouView Support","siteUrl":"https://support.youview.com"}},"contentfulSupportSiteArticle":{"title":"Fix for YVM2102","description":{"childMarkdownRemark":{"html":"<p>Broadband connection unavailable</p>"}},"articleBody":{"articleBody":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"It seems we’ve lost touch with your router. Try these steps and we’ll help you reconnect:\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}","json":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"It seems we’ve lost touch with your router. Try these steps and we’ll help you reconnect:","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}},"productReference":{"title":"YouView on Sony","slug":"youview-on-sony"},"articleCategoryTopic":{"slug":"error-messages","title":"Error Messages"},"articleSteps":[{"title":"Check your cables","id":"0336d7f6-97b6-58ea-b064-134072225122","stepContent":{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Depending on your setup, you may be using one of these methods of connection. Follow the instructions according to your setup: ","marks":[],"data":{}}]},{"nodeType":"heading-6","data":{},"content":[{"nodeType":"text","value":"Direct Ethernet cable","marks":[{"type":"bold"}],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Check the cable hasn’t been damaged and is firmly connected to the back of your YouView box and to the back of your router. ","marks":[],"data":{}}]},{"nodeType":"heading-6","data":{},"content":[{"nodeType":"text","value":"Powerline Adapters","marks":[{"type":"bold"}],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Check both adaptors are plugged in and powered on. Make sure the Ethernet cables are connected firmly to the adapters, your router and your YouView box and all 3 lights on both adapters are on.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"We recommend connecting your powerline adapters directly to a wall socket instead of an extension lead for the best results. ","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Aerial","marks":[{"type":"bold"}],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Depending on your Sony TV model, you may need an aerial in order to receive the full selection of apps available. If you are missing some apps, try plugging the aerial in, ","marks":[],"data":{}},{"nodeType":"entry-hyperlink","data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c2H7SRdnEbl0l3GdXmrzCsy","type":"Entry","createdAt":"2019-05-21T11:36:54.524Z","updatedAt":"2020-12-10T11:29:34.759Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":39,"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteArticle","contentful_id":"supportSiteArticle"}},"contentful_id":"2H7SRdnEbl0l3GdXmrzCsy"},"fields":{"title":{"en-US":"Retune your channels"},"slug":{"en-US":"retune-your-channels-Sony"},"description":{"en-US":"Need to retune your channels on your Sony TV? Just follow these steps:"},"articleBody":{"en-US":{"nodeType":"document","data":{},"content":[{"nodeType":"ordered-list","content":[{"nodeType":"list-item","content":[{"nodeType":"paragraph","content":[{"nodeType":"text","value":"Press the ","marks":[],"data":{}},{"nodeType":"text","value":"HOME","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" button on your remote","marks":[],"data":{}}],"data":{}}],"data":{}},{"nodeType":"list-item","content":[{"nodeType":"paragraph","content":[{"nodeType":"text","value":"Scroll down to ","marks":[],"data":{}},{"nodeType":"text","value":"Settings","marks":[{"type":"bold"}],"data":{}}],"data":{}}],"data":{}},{"nodeType":"list-item","content":[{"nodeType":"paragraph","content":[{"nodeType":"text","value":"Select ","marks":[],"data":{}},{"nodeType":"text","value":"Channel Setup","marks":[{"type":"bold"}],"data":{}}],"data":{}}],"data":{}},{"nodeType":"list-item","content":[{"nodeType":"paragraph","content":[{"nodeType":"text","value":"Select ","marks":[],"data":{}},{"nodeType":"text","value":"Digital Setup","marks":[{"type":"bold"}],"data":{}}],"data":{}}],"data":{}},{"nodeType":"list-item","content":[{"nodeType":"paragraph","content":[{"nodeType":"text","value":"Select ","marks":[],"data":{}},{"nodeType":"text","value":"Digital Tuning","marks":[{"type":"bold"}],"data":{}}],"data":{}}],"data":{}},{"nodeType":"list-item","content":[{"nodeType":"paragraph","content":[{"nodeType":"text","value":"Select ","marks":[],"data":{}},{"nodeType":"text","value":"Digital Auto Tuning","marks":[{"type":"bold"}],"data":{}}],"data":{}}],"data":{}}],"data":{}},{"nodeType":"paragraph","content":[{"nodeType":"text","value":"\nGive it a couple of minutes to retune and check to see if your signal is back to normal. You can also manually tune your channels by choosing the ","marks":[],"data":{}},{"nodeType":"text","value":"Digital Manual Tuning","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" option in the ","marks":[],"data":{}},{"nodeType":"text","value":"Digital Tuning","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" section.\n\n","marks":[],"data":{}}],"data":{}}]}},"numberedSteps":{"en-US":false},"productReference":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c1rgHmj0fLdzNcduWjMZE2S","type":"Entry","createdAt":"2019-04-22T16:27:16.063Z","updatedAt":"2019-04-22T16:27:16.063Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":10,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteProduct","contentful_id":"supportSiteProduct"}},"contentful_id":"1rgHmj0fLdzNcduWjMZE2S"},"fields":{"title":{"en-US":"YouView on Sony"},"slug":{"en-US":"youview-on-sony"},"image":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"evFqyJwK3Ak5SQvT3SV2K","type":"Asset","createdAt":"2019-04-22T16:26:31.946Z","updatedAt":"2019-04-22T16:26:31.946Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"evFqyJwK3Ak5SQvT3SV2K"},"fields":{"title":{"en-US":"youview-tv-no-shadow"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/evFqyJwK3Ak5SQvT3SV2K/92559356c779fd6c6d5af010faf8be4b/youview-tv-no-shadow.svg","details":{"size":4189,"image":{"width":200,"height":117}},"fileName":"youview-tv-no-shadow.svg","contentType":"image/svg+xml"}}}}},"homepageCategoryOrder":{"en-US":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c3XYykZl323H7uLNiPgsCfc","type":"Entry","createdAt":"2019-04-22T16:05:58.695Z","updatedAt":"2019-04-22T16:05:58.695Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteTopic","contentful_id":"supportSiteTopic"}},"contentful_id":"3XYykZl323H7uLNiPgsCfc"},"fields":{"title":{"en-US":"About YouView on Sony"},"slug":{"en-US":"about-youview-on-sony"},"icon":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c7ryLerM2qjJlrLT82riMdm","type":"Asset","createdAt":"2019-04-22T16:04:59.142Z","updatedAt":"2019-04-22T16:04:59.142Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"7ryLerM2qjJlrLT82riMdm"},"fields":{"title":{"en-US":"youview-app"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/7ryLerM2qjJlrLT82riMdm/5c3abd6bf6cf8f8d2e466ca280dae0a7/youview-app.svg","details":{"size":574,"image":{"width":92,"height":92}},"fileName":"youview-app.svg","contentType":"image/svg+xml"}}}}}}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"qWvJCv9cTjLCL8RluDplP","type":"Entry","createdAt":"2019-04-22T15:57:26.016Z","updatedAt":"2019-04-22T15:57:26.016Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":10,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteTopic","contentful_id":"supportSiteTopic"}},"contentful_id":"qWvJCv9cTjLCL8RluDplP"},"fields":{"title":{"en-US":"Accessibility"},"slug":{"en-US":"accessibility"},"icon":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c6JPW93kgJ9465U2beoFdW6","type":"Asset","createdAt":"2019-04-22T15:57:07.622Z","updatedAt":"2022-10-21T13:48:11.576Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":8,"revision":3,"contentful_id":"6JPW93kgJ9465U2beoFdW6"},"fields":{"title":{"en-US":"Accessibility"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/6JPW93kgJ9465U2beoFdW6/224958331f67fc27fa2c9e7c593dfeb9/Accessibility.svg","details":{"size":574,"image":{"width":92,"height":92}},"fileName":"Accessibility.svg","contentType":"image/svg+xml"}}}}}}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c7KtPDMa4plg9jB0TSzqDc0","type":"Entry","createdAt":"2019-04-22T16:01:20.722Z","updatedAt":"2019-04-22T16:01:20.722Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":6,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteTopic","contentful_id":"supportSiteTopic"}},"contentful_id":"7KtPDMa4plg9jB0TSzqDc0"},"fields":{"title":{"en-US":"Channels"},"slug":{"en-US":"channels"},"icon":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c5GgFpnt95EJruYVuXQewzA","type":"Asset","createdAt":"2019-04-22T16:01:15.964Z","updatedAt":"2019-04-22T16:01:15.964Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"5GgFpnt95EJruYVuXQewzA"},"fields":{"title":{"en-US":"channels"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/5GgFpnt95EJruYVuXQewzA/d44796fe89faae312502c21a231225fc/channels.svg","details":{"size":1007,"image":{"width":96,"height":84}},"fileName":"channels.svg","contentType":"image/svg+xml"}}}}}}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c2BYTyQ0PO1nQgdDuNMfPSu","type":"Entry","createdAt":"2019-04-22T15:58:53.731Z","updatedAt":"2019-04-22T15:58:53.731Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":9,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteTopic","contentful_id":"supportSiteTopic"}},"contentful_id":"2BYTyQ0PO1nQgdDuNMfPSu"},"fields":{"title":{"en-US":"Error Messages"},"slug":{"en-US":"error-messages"},"icon":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c5gdIXpAl1jO7jm3fFUTmmZ","type":"Asset","createdAt":"2019-04-22T15:58:48.824Z","updatedAt":"2019-04-22T15:58:48.824Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"5gdIXpAl1jO7jm3fFUTmmZ"},"fields":{"title":{"en-US":"error-messages"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/5gdIXpAl1jO7jm3fFUTmmZ/23e7507890901c0920a73908bf3a89dd/error-messages.svg","details":{"size":491,"image":{"width":100,"height":84}},"fileName":"error-messages.svg","contentType":"image/svg+xml"}}}}}}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c6f25S8UdZNnLUcRFVHO1DB","type":"Entry","createdAt":"2019-04-22T16:08:41.875Z","updatedAt":"2019-04-22T16:08:41.875Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":5,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteTopic","contentful_id":"supportSiteTopic"}},"contentful_id":"6f25S8UdZNnLUcRFVHO1DB"},"fields":{"title":{"en-US":"Guide"},"slug":{"en-US":"guide"},"icon":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c6j0AaJROjgGL5s8EmmihNK","type":"Asset","createdAt":"2019-04-22T16:08:36.727Z","updatedAt":"2019-04-22T16:08:36.727Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"6j0AaJROjgGL5s8EmmihNK"},"fields":{"title":{"en-US":"guide"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/6j0AaJROjgGL5s8EmmihNK/ad6748f1c92152f8adaf9db2c0397992/guide.svg","details":{"size":362,"image":{"width":96,"height":84}},"fileName":"guide.svg","contentType":"image/svg+xml"}}}}}}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c1UojniZ0K6rj9QJhQamcaH","type":"Entry","createdAt":"2019-04-22T16:03:51.060Z","updatedAt":"2019-07-05T14:36:47.739Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":11,"revision":2,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteTopic","contentful_id":"supportSiteTopic"}},"contentful_id":"1UojniZ0K6rj9QJhQamcaH"},"fields":{"title":{"en-US":"On Demand "},"slug":{"en-US":"on-demand-players-apps"},"icon":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c3G9RlYQs86sMY6EaJYyWtb","type":"Asset","createdAt":"2019-04-22T16:03:42.337Z","updatedAt":"2019-04-22T16:03:42.337Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"3G9RlYQs86sMY6EaJYyWtb"},"fields":{"title":{"en-US":"on-demand"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/3G9RlYQs86sMY6EaJYyWtb/3a6e9c97deca97dba7b94ef99315ec5c/on-demand.svg","details":{"size":431,"image":{"width":96,"height":84}},"fileName":"on-demand.svg","contentType":"image/svg+xml"}}}}}}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c2NLBcgFgLlcmQTCkVcgZuE","type":"Entry","createdAt":"2019-04-22T16:10:11.630Z","updatedAt":"2019-04-22T16:10:11.630Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteTopic","contentful_id":"supportSiteTopic"}},"contentful_id":"2NLBcgFgLlcmQTCkVcgZuE"},"fields":{"title":{"en-US":"Parental Controls & PIN"},"slug":{"en-US":"parental-controls-and-pin"},"icon":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c2bXBdT9i8IuyggymkikMUy","type":"Asset","createdAt":"2019-04-22T16:10:06.190Z","updatedAt":"2019-04-22T16:10:06.190Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"2bXBdT9i8IuyggymkikMUy"},"fields":{"title":{"en-US":"parental-guide-pin"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/2bXBdT9i8IuyggymkikMUy/8ded02c9e8887dd95b5ff47b65e57040/parental-guide-pin.svg","details":{"size":1634,"image":{"width":96,"height":84}},"fileName":"parental-guide-pin.svg","contentType":"image/svg+xml"}}}}}}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c5Ya1wZWO4SKLDOZkAbj2XQ","type":"Entry","createdAt":"2019-04-22T16:13:04.964Z","updatedAt":"2019-04-22T16:13:04.964Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":6,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteTopic","contentful_id":"supportSiteTopic"}},"contentful_id":"5Ya1wZWO4SKLDOZkAbj2XQ"},"fields":{"title":{"en-US":"Picture & Sound"},"slug":{"en-US":"picture-sound"},"icon":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c7fNJwSIcuVl66dkpKeHxWT","type":"Asset","createdAt":"2019-04-22T16:12:58.436Z","updatedAt":"2019-04-22T16:12:58.436Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"7fNJwSIcuVl66dkpKeHxWT"},"fields":{"title":{"en-US":"picture-and-sound"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/7fNJwSIcuVl66dkpKeHxWT/474a4df6c68ce0691d3a687fa4605774/picture-and-sound.svg","details":{"size":644,"image":{"width":96,"height":84}},"fileName":"picture-and-sound.svg","contentType":"image/svg+xml"}}}}}}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c4btZdc7BfYhdon27ApyH6M","type":"Entry","createdAt":"2019-04-22T16:11:32.988Z","updatedAt":"2019-04-22T16:11:32.988Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteTopic","contentful_id":"supportSiteTopic"}},"contentful_id":"4btZdc7BfYhdon27ApyH6M"},"fields":{"title":{"en-US":"Recordings"},"slug":{"en-US":"recordings"},"icon":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c6jsnXc0njPSscm6blLJN0h","type":"Asset","createdAt":"2019-04-22T16:11:21.216Z","updatedAt":"2019-04-22T16:11:21.216Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"6jsnXc0njPSscm6blLJN0h"},"fields":{"title":{"en-US":"recordings"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/6jsnXc0njPSscm6blLJN0h/3f976b1667acec2cd3969c322536730f/recordings.svg","details":{"size":608,"image":{"width":92,"height":92}},"fileName":"recordings.svg","contentType":"image/svg+xml"}}}}}}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c57JQpQ5fG1oQ2iMHO2OQNg","type":"Entry","createdAt":"2019-04-22T16:02:30.856Z","updatedAt":"2019-04-22T16:02:30.856Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":6,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteTopic","contentful_id":"supportSiteTopic"}},"contentful_id":"57JQpQ5fG1oQ2iMHO2OQNg"},"fields":{"title":{"en-US":"Set up"},"slug":{"en-US":"set-up"},"icon":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c1Z1eg6U4DfLR4vDuarWPk2","type":"Asset","createdAt":"2019-04-22T16:02:28.084Z","updatedAt":"2019-04-22T16:02:28.084Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"1Z1eg6U4DfLR4vDuarWPk2"},"fields":{"title":{"en-US":"set-up"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/1Z1eg6U4DfLR4vDuarWPk2/97701a719ebd5c2a631d07ae1bbc0962/set-up.svg","details":{"size":850,"image":{"width":96,"height":96}},"fileName":"set-up.svg","contentType":"image/svg+xml"}}}}}}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c1VJRinYvmfVTXYCKzmCLsY","type":"Entry","createdAt":"2019-04-22T16:00:14.991Z","updatedAt":"2019-04-22T16:00:14.991Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":17,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteTopic","contentful_id":"supportSiteTopic"}},"contentful_id":"1VJRinYvmfVTXYCKzmCLsY"},"fields":{"title":{"en-US":"Updates"},"slug":{"en-US":"software-updates"},"icon":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c14wVFS0U2hFWNom1Y9L6SV","type":"Asset","createdAt":"2019-04-22T16:00:08.189Z","updatedAt":"2019-04-22T16:00:08.189Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":8,"revision":1,"contentful_id":"14wVFS0U2hFWNom1Y9L6SV"},"fields":{"title":{"en-US":"updates"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/14wVFS0U2hFWNom1Y9L6SV/10685ee01509ec899d9a791f17bbb9be/updates-v2__1_.svg","details":{"size":703,"image":{"width":96,"height":84}},"fileName":"updates-v2 (1).svg","contentType":"image/svg+xml"}}}}}}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c2CeJOCrFYdtItqgV2Yo2O6","type":"Entry","createdAt":"2019-04-22T16:15:21.279Z","updatedAt":"2019-04-22T16:15:21.279Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":6,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteTopic","contentful_id":"supportSiteTopic"}},"contentful_id":"2CeJOCrFYdtItqgV2Yo2O6"},"fields":{"title":{"en-US":"TV & Remote"},"slug":{"en-US":"tv-and-remote"},"icon":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c3PmPjEXHIB6BgUiJPLEzS7","type":"Asset","createdAt":"2019-04-22T16:07:16.763Z","updatedAt":"2019-04-22T16:07:16.763Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"3PmPjEXHIB6BgUiJPLEzS7"},"fields":{"title":{"en-US":"box-remote"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/3PmPjEXHIB6BgUiJPLEzS7/e60015c2e3fbf3227acec9d7b9bd3a46/box-remote.svg","details":{"size":570,"image":{"width":96,"height":84}},"fileName":"box-remote.svg","contentType":"image/svg+xml"}}}}}}}]},"supportProductPlatforms":{"en-US":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c41iSn43O2tFHcR7B41b7S4","type":"Entry","createdAt":"2019-04-22T15:50:26.319Z","updatedAt":"2019-04-22T15:50:26.319Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":5,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteProductPlatform","contentful_id":"supportSiteProductPlatform"}},"contentful_id":"41iSn43O2tFHcR7B41b7S4"},"fields":{"title":{"en-US":"Sony"},"slug":{"en-US":"sony"},"logo":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c3CLpV6HjGetUCY8R1E8kJD","type":"Asset","createdAt":"2019-04-22T15:50:22.243Z","updatedAt":"2019-04-22T15:50:22.243Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"3CLpV6HjGetUCY8R1E8kJD"},"fields":{"title":{"en-US":"Sony"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/3CLpV6HjGetUCY8R1E8kJD/af1ad380a987bd92b1c24831f971823e/Sony.svg","details":{"size":6096,"image":{"width":1000,"height":176}},"fileName":"Sony.svg","contentType":"image/svg+xml"}}}}}}}]}}}},"articleCategoryTopic":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c6f25S8UdZNnLUcRFVHO1DB","type":"Entry","createdAt":"2019-04-22T16:08:41.875Z","updatedAt":"2019-04-22T16:08:41.875Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":5,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteTopic","contentful_id":"supportSiteTopic"}},"contentful_id":"6f25S8UdZNnLUcRFVHO1DB"},"fields":{"title":{"en-US":"Guide"},"slug":{"en-US":"guide"},"icon":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c6j0AaJROjgGL5s8EmmihNK","type":"Asset","createdAt":"2019-04-22T16:08:36.727Z","updatedAt":"2019-04-22T16:08:36.727Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"6j0AaJROjgGL5s8EmmihNK"},"fields":{"title":{"en-US":"guide"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/6j0AaJROjgGL5s8EmmihNK/ad6748f1c92152f8adaf9db2c0397992/guide.svg","details":{"size":362,"image":{"width":96,"height":84}},"fileName":"guide.svg","contentType":"image/svg+xml"}}}}}}}},"articleTags":{"en-US":["sony","retune","channels","tune","tv","re tune"]}}}},"content":[{"nodeType":"text","value":"retune the TV ","marks":[],"data":{}}]},{"nodeType":"text","value":"and try again. ","marks":[],"data":{}}]}]}}},{"title":"Restart your router","id":"ba4649de-4809-5dc7-80d4-b1bda9a2b61e","stepContent":{"json":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"The simple old trick of restarting your router can help resolve this issue. Switch it off at the plug for 30 seconds and turn it back on. Give it a minute or two to warm up then check if you’re reconnected.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"},{"data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c5ITANivaJs3YbTdbDhAOXB","type":"Entry","createdAt":"2019-05-29T12:57:16.963Z","updatedAt":"2019-05-29T12:57:16.963Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":9,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteInlineImage","contentful_id":"supportSiteInlineImage"}},"contentful_id":"5ITANivaJs3YbTdbDhAOXB"},"fields":{"title":{"en-US":"Alert - Red"},"icon":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c4GEFwD20FcatvnQ3hqbsp3","type":"Asset","createdAt":"2019-05-29T12:57:08.888Z","updatedAt":"2019-05-29T12:57:08.888Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":7,"revision":1,"contentful_id":"4GEFwD20FcatvnQ3hqbsp3"},"fields":{"title":{"en-US":"record-icon-24px"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/4GEFwD20FcatvnQ3hqbsp3/b1fc7864f62a957c114639f891abf235/alert-triangle-red.svg","details":{"size":411,"image":{"width":24,"height":24}},"fileName":"alert-triangle-red.svg","contentType":"image/svg+xml"}}}}}}}},"content":[],"nodeType":"embedded-entry-inline"},{"data":{},"marks":[],"value":" Please don't leave this page while your router is restarting as you won't have any internet access.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Using Powerline Adapters?","nodeType":"text"}],"nodeType":"heading-4"},{"data":{},"content":[{"data":{},"marks":[],"value":"Make sure you switch both adapters off for 30 seconds and then turn them back on. Give them a minute to reset and all the lights will come back on.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}}},{"title":"Restart your TV","id":"b9b97733-9c27-5dcc-bcd9-c626072002d8","stepContent":{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"The old “switch it on and off” routine. Overused but it can often help resolve the issue. Press and hold the ","marks":[],"data":{}},{"nodeType":"text","value":"⌽ Power","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" button on your remote for 8 seconds, then let go. Your TV will then begin to restart.","marks":[],"data":{}}]}]}}},{"title":"Check your box is connected to the internet","id":"75104077-f3d9-5a72-b298-3541e6a14ddd","stepContent":{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Check your internet connection by going to: ","marks":[],"data":{}}]},{"nodeType":"ordered-list","data":{},"content":[{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Press the ","marks":[],"data":{}},{"nodeType":"text","value":"Home ","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":"button on your remote","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Settings can be found via the cog at the top of the ","marks":[],"data":{}},{"nodeType":"text","value":"Menu","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":".","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Select ","marks":[],"data":{}},{"nodeType":"text","value":"Network & Internet","marks":[{"type":"bold"}],"data":{}}]}]}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"","marks":[],"data":{}}]}]}}},{"title":"Further help","id":"4952738c-fbf4-5b00-abd2-d613005b2489","stepContent":{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"All logos are provided by the content providers. If you see some channel logos missing, please contact your ","marks":[],"data":{}},{"nodeType":"hyperlink","data":{"uri":"https://support.youview.com/useful-contacts"},"content":[{"nodeType":"text","value":"box provider","marks":[],"data":{}}]},{"nodeType":"text","value":".","marks":[],"data":{}}]}]}}}],"numberedSteps":true,"manufacturerPlatform":null,"articleTags":["broadband","connection","unavailable","YVM","2102","YVM2102","fix for","disconnected","internet","sony"],"updateDate":null},"contentfulAsset":{"fixed":{"base64":"data:image/jpeg;base64,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","aspectRatio":3.4674157303370787,"width":1800,"height":519,"src":"//images.ctfassets.net/sf0fy8wi3dw7/63hPfI60kXbR2HhIjqoxjL/54187ec95f890cefb7189e1387926410/youview-support-background.jpg?w=1800&q=100","srcSet":"","srcWebp":"//images.ctfassets.net/sf0fy8wi3dw7/63hPfI60kXbR2HhIjqoxjL/54187ec95f890cefb7189e1387926410/youview-support-background.jpg?w=1800&q=100&fm=webp","srcSetWebp":""}}},"pageContext":{"slug":"fix-for-yvm2102"}},"staticQueryHashes":["1136232959","2744294623","31094879","3631967113","370911686","933346395"]}