{"componentChunkName":"component---src-templates-article-js","path":"/youview-on-sony/error-messages/fix-for-yvm2105/","result":{"data":{"site":{"siteMetadata":{"title":"YouView Support","siteUrl":"https://support.youview.com"}},"contentfulSupportSiteArticle":{"title":"Fix for YVM2105","description":{"childMarkdownRemark":{"html":"<p>Player unavailable</p>"}},"articleBody":{"articleBody":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"It looks like we can't load that service at the moment. Don't worry we know some steps that might help:\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}","json":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"It looks like we can't load that service at the moment. 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If an update is available your TV will start to download it","marks":[],"data":{}}],"data":{}}],"data":{}}],"data":{}},{"nodeType":"paragraph","content":[{"nodeType":"text","data":{},"value":"","marks":[]}],"data":{}}]}}},{"title":"Check your box is connected to the internet","id":"75104077-f3d9-5a72-b298-3541e6a14ddd","stepContent":{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Check your internet connection by going to: ","marks":[],"data":{}}]},{"nodeType":"ordered-list","data":{},"content":[{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Press the ","marks":[],"data":{}},{"nodeType":"text","value":"Home ","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":"button on your remote","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Settings can be found via the cog at the top of the ","marks":[],"data":{}},{"nodeType":"text","value":"Menu","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":".","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Select ","marks":[],"data":{}},{"nodeType":"text","value":"Network & Internet","marks":[{"type":"bold"}],"data":{}}]}]}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"","marks":[],"data":{}}]}]}}},{"title":"Restart your router","id":"ba4649de-4809-5dc7-80d4-b1bda9a2b61e","stepContent":{"json":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"The simple old trick of restarting your router can help resolve this issue. Switch it off at the plug for 30 seconds and turn it back on. Give it a minute or two to warm up then check if you’re reconnected.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"},{"data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c5ITANivaJs3YbTdbDhAOXB","type":"Entry","createdAt":"2019-05-29T12:57:16.963Z","updatedAt":"2019-05-29T12:57:16.963Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":9,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteInlineImage","contentful_id":"supportSiteInlineImage"}},"contentful_id":"5ITANivaJs3YbTdbDhAOXB"},"fields":{"title":{"en-US":"Alert - Red"},"icon":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c4GEFwD20FcatvnQ3hqbsp3","type":"Asset","createdAt":"2019-05-29T12:57:08.888Z","updatedAt":"2019-05-29T12:57:08.888Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":7,"revision":1,"contentful_id":"4GEFwD20FcatvnQ3hqbsp3"},"fields":{"title":{"en-US":"record-icon-24px"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/4GEFwD20FcatvnQ3hqbsp3/b1fc7864f62a957c114639f891abf235/alert-triangle-red.svg","details":{"size":411,"image":{"width":24,"height":24}},"fileName":"alert-triangle-red.svg","contentType":"image/svg+xml"}}}}}}}},"content":[],"nodeType":"embedded-entry-inline"},{"data":{},"marks":[],"value":" Please don't leave this page while your router is restarting as you won't have any internet access.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Using Powerline Adapters?","nodeType":"text"}],"nodeType":"heading-4"},{"data":{},"content":[{"data":{},"marks":[],"value":"Make sure you switch both adapters off for 30 seconds and then turn them back on. Give them a minute to reset and all the lights will come back on.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}}},{"title":"Restart your TV","id":"b9b97733-9c27-5dcc-bcd9-c626072002d8","stepContent":{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"The old “switch it on and off” routine. Overused but it can often help resolve the issue. Press and hold the ","marks":[],"data":{}},{"nodeType":"text","value":"⌽ Power","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" button on your remote for 8 seconds, then let go. Your TV will then begin to restart.","marks":[],"data":{}}]}]}}},{"title":"Further help","id":"018957ba-59f9-5f26-ab9a-56f834f1786f","stepContent":{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"If the previous steps didn’t fix the issue, you will need to give your box provider a call. 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