{"componentChunkName":"component---src-templates-article-js","path":"/youview-on-sony/error-messages/fix-for-yvm3102/","result":{"data":{"site":{"siteMetadata":{"title":"YouView Support","siteUrl":"https://support.youview.com"}},"contentfulSupportSiteArticle":{"title":"Fix for YVM3102","description":{"childMarkdownRemark":{"html":"<p>Guide Preview Unavailable</p>"}},"articleBody":{"articleBody":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"We can’t connect to your router. Try these steps, and we’ll help you reconnect:\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}","json":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"We can’t connect to your router. Try these steps, and we’ll help you reconnect:","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}},"productReference":{"title":"YouView on Sony","slug":"youview-on-sony"},"articleCategoryTopic":{"slug":"error-messages","title":"Error Messages"},"articleSteps":[{"title":"Check your internet","id":"cde9746d-5fde-51b1-be31-6e9774691a70","stepContent":{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Direct Ethernet cable \r\n","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":"\r\nCheck the cable hasn’t been damaged and is firmly connected to the back of your TV and to the back of your router.  \r\n\r\n","marks":[],"data":{}},{"nodeType":"text","value":"Powerline Adapters \r\n","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":"\r\nCheck both adaptors are plugged in and powered on. Make sure the Ethernet cables are connected firmly to the adapters, your router and your TV and all 3 lights on both adapters are on. \r\n\r\nWe recommend connecting your powerline adapters directly to a wall socket instead of an extension lead for the best results. ","marks":[],"data":{}}]}]}}},{"title":"Check your TV is connected to the internet","id":"95f65a48-4aee-5a1e-a435-e31f53f2f674","stepContent":{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Check your internet connection by going to: ","marks":[],"data":{}}]},{"nodeType":"ordered-list","data":{},"content":[{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Settings ","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":"(via either the remote or the Android Home Screen) \n","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Network & Internet ","marks":[{"type":"bold"}],"data":{}}]}]}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"","marks":[],"data":{}}]}]}}},{"title":"Restart your device","id":"e22eeaa0-ed55-54c0-9fdf-adcb7d241c46","stepContent":{"json":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"The old “switch it on and off” routine. Overused but it can often help resolve the issue. Press and hold the ","nodeType":"text"},{"data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c15Vvos3EUpMygtMKtPXkPt","type":"Entry","createdAt":"2019-05-29T11:30:05.120Z","updatedAt":"2024-04-02T13:48:44.858Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":10,"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteInlineImage","contentful_id":"supportSiteInlineImage"}},"contentful_id":"15Vvos3EUpMygtMKtPXkPt"},"fields":{"title":{"en-US":"Power"},"icon":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c3p6iWPoKknaXmYqN8Z4A3X","type":"Asset","createdAt":"2024-04-02T13:48:23.217Z","updatedAt":"2024-04-02T13:55:27.940Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":8,"revision":2,"contentful_id":"3p6iWPoKknaXmYqN8Z4A3X"},"fields":{"title":{"en-US":"power-icon-new"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/3p6iWPoKknaXmYqN8Z4A3X/864c663e30f71c7a9811d20a26dd0287/power-icon-new.svg","details":{"size":1430,"image":{"width":24,"height":24}},"fileName":"power-icon-new.svg","contentType":"image/svg+xml"}}}}}}}},"content":[],"nodeType":"embedded-entry-inline"},{"data":{},"marks":[],"value":"button on your box for 8 seconds, then let go. You’ll be greeted with a friendly ‘Hello’ telling you that your box has restarted.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}}},{"title":"Further Help","id":"1d4e7933-542a-55d0-a17e-844a7bfe3b1b","stepContent":{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"If the previous steps didn’t fix the issue, you will need to give your broadband supplier a call.\n\n","marks":[],"data":{}}]}]}}}],"numberedSteps":true,"manufacturerPlatform":null,"articleTags":["YVM3102","sony","tv","internet","can't connect","on sony","3102"],"updateDate":null},"contentfulAsset":{"fixed":{"base64":"data:image/jpeg;base64,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","aspectRatio":3.4674157303370787,"width":1800,"height":519,"src":"//images.ctfassets.net/sf0fy8wi3dw7/63hPfI60kXbR2HhIjqoxjL/54187ec95f890cefb7189e1387926410/youview-support-background.jpg?w=1800&q=100","srcSet":"","srcWebp":"//images.ctfassets.net/sf0fy8wi3dw7/63hPfI60kXbR2HhIjqoxjL/54187ec95f890cefb7189e1387926410/youview-support-background.jpg?w=1800&q=100&fm=webp","srcSetWebp":""}}},"pageContext":{"slug":"fix-for-yvm3102"}},"staticQueryHashes":["1136232959","2744294623","31094879","3631967113","370911686","933346395"]}