{"componentChunkName":"component---src-templates-article-js","path":"/youview-on-sony/error-messages/fix-for-yvm3502/","result":{"data":{"site":{"siteMetadata":{"title":"YouView Support","siteUrl":"https://support.youview.com"}},"contentfulSupportSiteArticle":{"title":"Fix for YVM3502","description":{"childMarkdownRemark":{"html":"<p>TV service unavailable</p>"}},"articleBody":null,"productReference":{"title":"YouView on Sony","slug":"youview-on-sony"},"articleCategoryTopic":{"slug":"error-messages","title":"Error Messages"},"articleSteps":[{"title":"Try again","id":"dde264d8-5f47-5e62-a7dc-259f8c3c01e4","stepContent":{"json":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"You can close the menu or the guide using the ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Back ","nodeType":"text"},{"data":{},"marks":[],"value":"or ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Close ","nodeType":"text"},{"data":{},"marks":[],"value":"button. Then open it again using the ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"TV","nodeType":"text"},{"data":{"uri":"https://support.youview.com/youview-box/box-and-remote/remote-control-guide/"},"content":[{"data":{},"marks":[{"type":"bold"}],"value":" ","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":"button on your remote. ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}}},{"title":"Restart your device","id":"e22eeaa0-ed55-54c0-9fdf-adcb7d241c46","stepContent":{"json":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"The old “switch it on and off” routine. Overused but it can often help resolve the issue. Press and hold the ","nodeType":"text"},{"data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c15Vvos3EUpMygtMKtPXkPt","type":"Entry","createdAt":"2019-05-29T11:30:05.120Z","updatedAt":"2024-04-02T13:48:44.858Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":10,"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteInlineImage","contentful_id":"supportSiteInlineImage"}},"contentful_id":"15Vvos3EUpMygtMKtPXkPt"},"fields":{"title":{"en-US":"Power"},"icon":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c3p6iWPoKknaXmYqN8Z4A3X","type":"Asset","createdAt":"2024-04-02T13:48:23.217Z","updatedAt":"2024-04-02T13:55:27.940Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":8,"revision":2,"contentful_id":"3p6iWPoKknaXmYqN8Z4A3X"},"fields":{"title":{"en-US":"power-icon-new"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/3p6iWPoKknaXmYqN8Z4A3X/864c663e30f71c7a9811d20a26dd0287/power-icon-new.svg","details":{"size":1430,"image":{"width":24,"height":24}},"fileName":"power-icon-new.svg","contentType":"image/svg+xml"}}}}}}}},"content":[],"nodeType":"embedded-entry-inline"},{"data":{},"marks":[],"value":"button on your box for 8 seconds, then let go. You’ll be greeted with a friendly ‘Hello’ telling you that your box has restarted.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}}},{"title":"Restart your router","id":"3d0dc29a-0be6-5db7-b92b-6ab73ace1d20","stepContent":{"json":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Switch your router off at the mains, leave it for 30 seconds before turning it back on. Give it a minute or two to reconnect, and then check your TV to see if this was successfully. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Note: Please do not leave this page while your router is restarting. ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}}},{"title":"Further Help","id":"e10f5866-bc5b-51e0-9efe-ec6d8c17b028","stepContent":{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"If the previous steps did not resolve your issue, please contact your ","marks":[],"data":{}},{"nodeType":"hyperlink","data":{"uri":"https://support.youview.com/useful-contacts"},"content":[{"nodeType":"text","value":"box provider","marks":[],"data":{}}]},{"nodeType":"text","value":".","marks":[],"data":{}}]}]}}}],"numberedSteps":true,"manufacturerPlatform":null,"articleTags":["yvm3502","3502","sony","on sony","tv","unavailable","not working"],"updateDate":null},"contentfulAsset":{"fixed":{"base64":"data:image/jpeg;base64,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","aspectRatio":3.4674157303370787,"width":1800,"height":519,"src":"//images.ctfassets.net/sf0fy8wi3dw7/63hPfI60kXbR2HhIjqoxjL/54187ec95f890cefb7189e1387926410/youview-support-background.jpg?w=1800&q=100","srcSet":"","srcWebp":"//images.ctfassets.net/sf0fy8wi3dw7/63hPfI60kXbR2HhIjqoxjL/54187ec95f890cefb7189e1387926410/youview-support-background.jpg?w=1800&q=100&fm=webp","srcSetWebp":""}}},"pageContext":{"slug":"fix-for-yvm3502"}},"staticQueryHashes":["1136232959","2744294623","31094879","3631967113","370911686","933346395"]}