Best Of
Re: Screen moved
Hi @DaleC90,
Have you tried connecting another device (Blu-ray, Freeview box etc) to same HDMI input or maybe plugging the Youview box into either another HDMI input, another TV if you have one available, just to rule out if there is a fault with TV HDMI socket or relating to Youview box? Be interested to know what the problem is. It could be a software/hardware fault within TV. John L
Have you tried connecting another device (Blu-ray, Freeview box etc) to same HDMI input or maybe plugging the Youview box into either another HDMI input, another TV if you have one available, just to rule out if there is a fault with TV HDMI socket or relating to Youview box? Be interested to know what the problem is. It could be a software/hardware fault within TV. John L
John L
0
Re: Screen moved
Never seen this before, but someone might have the answer
Can you confirm your box model number, your ISP, and if you are in contract, as it may be best to consult them if so.
When you say HDMI has been swapped over, is this the input to the TV or a new lead? If you haven't tried a different lead could you do so?
Can you confirm your box model number, your ISP, and if you are in contract, as it may be best to consult them if so.
When you say HDMI has been swapped over, is this the input to the TV or a new lead? If you haven't tried a different lead could you do so?
Re: lost all channels on box
Hi @showbizshowbiz said:my tv is still letting me watch freeview through my sky box, why then has my box stopped working? tried to retune it and it says there is no aerial.
You mention Freeview and sky, do you have a Youview box also? How is it connected in the chain? Youview Box will say no signal if no aerial feed is connected. It's how it's designed. Youview boxes need to be connected to broadband + aerial to tune in & locate location when retuning/when setting up, but can be used without aerial for playback of recordings and also catch-up TV content after this has been done. Have you tested aerial by swapping aerial leads over etc? This maybe where confusion is? Just want to check that you have a Youview box, you be surprised how many queries we have about TV equipment and nothing to do with Youview. John L
John L
0
Re: BT/YouView box will not delete some recordings
Same with Sky and their Sky glass set up.
To be honest I just couldn't live with the relentless repetitive ad's on itv and the like. Give me a pvr any day to joyfully skip through the ad's.
To be honest I just couldn't live with the relentless repetitive ad's on itv and the like. Give me a pvr any day to joyfully skip through the ad's.
kodikid
0
Re: BT/YouView box will not delete some recordings
I suspect that youview couldn't give two primates for existing users.
This new UI was made for the pro box, new box new UI.
This new UI was made for the pro box, new box new UI.
kodikid
0
Re: BT/YouView box will not delete some recordings
@Masher
Do not be embarrassed; this is one of those UI traps where it is only obvious once you know, and many people before you have trodden the same path.
From YouView’s point of view, they just took the old horizontal menu and rotated it 90 degrees from 3 o’clock to 6 o’clock, thus allowing them to show all the thumbnails for all the options at once. And why wouldn’t people realise that the new icons on the left of each row were the new presentation of the old main menu options?
Do not be embarrassed; this is one of those UI traps where it is only obvious once you know, and many people before you have trodden the same path.
From YouView’s point of view, they just took the old horizontal menu and rotated it 90 degrees from 3 o’clock to 6 o’clock, thus allowing them to show all the thumbnails for all the options at once. And why wouldn’t people realise that the new icons on the left of each row were the new presentation of the old main menu options?
But from the user’s point of view, it wasn’t at all obvious that this was the transpose that had been made, and these little and rather drab icons on the left of each row just looked like passive headers for the rows, with no indication that they actually did anything, let alone that what they did was the full facilities that the old menu options provided.
I suspect that YouView are still a bit bewildered that people had this difficulty; and this is one of the pitfalls of poor discoverability.
I’ve suggested several things that YouView could do here; make these icons bigger and less drab, to emphasise that they are more important that the currently more prominent brightly coloured thumbnails to their right; and maybe make them ‘pop’ as you scroll over them.
But to no effect; and until this, or something like it is done, people will continue to hit the issue that you did 😢
I suspect that YouView are still a bit bewildered that people had this difficulty; and this is one of the pitfalls of poor discoverability.
I’ve suggested several things that YouView could do here; make these icons bigger and less drab, to emphasise that they are more important that the currently more prominent brightly coloured thumbnails to their right; and maybe make them ‘pop’ as you scroll over them.
But to no effect; and until this, or something like it is done, people will continue to hit the issue that you did 😢
Roy
0
Re: Performance of Sagemcom RTIW 387
Welcome to the forum, JWH. So have you contacted BT about the Freeview problem?
Re: How do I unmute my BT YouView box when I have programmed the remote to control my TV?
Have you attempted to hold down the AD button while using the volume control buttons? That works for re-adjusting the volume but I don't know if it will unmute.Roy said:And I’ve just programmed the remote to operate the LG TV the YouView box will be sitting under. And had no trouble doing that.
After which, the Vol+, Vol- and Mute buttons on the remote now operate the TV functions, not the YouView box functions. Great.
However, I did it with the YouView box muted, and now the remote won’t unmute the YouView box, or if it will, I don’t know how.
TalkTalk yes, I knew in 2013, but that trick doesn’t seem to work for BT.
I guess there ought to be a way, though; anybody know what it might be?
Lukе
0
iOS app not working.
iOS app not working for me (not a bt tv subscriber) at the moment. Requires BT sign in. Is this something new?
Or at least it has changed considerably.
Or at least it has changed considerably.
Saven
0
Time stamp missing from latest post information
I've noticed the time stamp has disappeared on the latest post information on the summary page for previous days.
@Sarah, is this deliberate or a bug?
I used this time to see if there were any new posts since my last visit, especially overnight, but now I have to physically go into posts to check.
@Sarah, is this deliberate or a bug?
I used this time to see if there were any new posts since my last visit, especially overnight, but now I have to physically go into posts to check.