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Keith
[Discussion] BT software update 31.69.0 / 3.5.132
Please feel free to discuss the latest BT software update for T2100 & T2200 devices in this thread.
This update contains Synopsis in Guide, the ability to launch the Action Panel from failed recordings, quicker playback bar timeout for recordings and clearer programme tiles.
This update also contains a fix for an issue where audio wasn't playing on radio recordings. Any radio recordings which were previously not playing should now work without any issues once your box has updated.
Thanks,
Sarah
Sarah
[Discussion] Humax Retail software update 31.62.10 / 3.5.134
Feel free to discuss the Humax retail software update 31.62.10 / 3.5.134 here.
This update is a component update which contains a number of UI updates rather than a full software update.
Louise.
[Discussion] BT software update 31.106.0 / 3.5.96
Feel free to discuss the latest BT software update in this thread. This is a maintenance release for BT T4000s with no new features, but a number of bug fixes to improve performance.
This update includes a fix for an issue where audio wasn't playing on radio recordings. Any radio recordings which were previously not playing should now work without any issues.
Louise.
[Discussion] Humax retail software update 31.62.10
Please feel free to discuss the latest Humax Retail 31.62.10 release in this discussion thread. This update is for T2000 devices only.
This updates includes a fix for an issue where audio wasn't playing on radio recordings. Any radio recordings which were previously not playing should now work without any issues.
This release also includes 'Play Next Episode' from the playback bar and improvements to Watch List.
Thanks,
Sarah
Sarah
[Discussion] Humax retail software update 31.56.10
Please feel free to discuss the latest Humax Retail 31.56.10 software release in this discussion thread. This update is for T2000 devices.
This update contains the new 'Start Again' feature for BBC programmes, Recent Searches along with some other improvements. It also includes the fix for the failed recordings issue which was experienced by a large number of users.
Thanks,
Sarah
Sarah
[Discussion] BT software update 31.28.0
Please feel free to discuss the latest BT 31.28.0 software release in this discussion thread.
This is a maintenance update containing a fix for the Failed Recordings issue.
Thanks,
Sarah
Sarah
Emerging Technology Trials
Calling all technology enthusiasts! Help shape the future of YouView by taking part in our Emerging technology trials!
What we look for in you:
- Passionate about using new technology
- An avid watcher of TV on YouView
- Have 30 mins to 1 hour every week to complete surveys or submit feedback
- Is comfortable with a fast pace and change
What you will get from us:
- You’ll be at the cutting edge of trying new and emerging technologies we’d like to use on the YouView Platform
- Dedicated Amazon Vouchers for your efforts (Terms and Conditions apply )
- Where applicable, you will receive the emerging technology free from YouView (Terms and Conditions apply )
- Updates and support on the feedback you give us
Things that are good to know:
- There are no costs involved in being a trialists
- Trialists do not get free broadband or call allowance
- Each trial will have terms and conditions which will need to be agreed
- Once you have registered your details we will get back to you as soon as we can
The first 100 successful applicants will receive a free Amazon Echo Dot!
To apply for this trial and for further information please email [email protected]
Sarah
[Discussion] Humax retail software update 29.105.0
Please feel free to discuss the latest Humax retail software update 29.105.0 in this discussion thread.
This is a maintenance update containing a fix for the Failed Recordings issue and is for T1000 devices.
Thanks,
Sarah
Sarah
Re: Failed Recordings - What Is Going On?
We've put together some information below to explain some detail behind the issue of the failed recordings. Thanks again to everyone who has contributed some information or data to help us when we were investigating, it's been very much appreciated.
Programmes and the accompanying data that describes them (what the next programme is, programme description etc) are batched up and broadcast in different ‘streams’, so some of the BBC channels are in one stream, ITV channels in another etc. To make sure each stream knows about the others, some of the accompanying data, particularly information about what programme is now being broadcast and what comes next is sent on all streams. This information is re-sent at regular intervals.
In this case the information about what is happening on other streams started taking longer to arrive and was timing out when being processed. This led to the Humax layer thinking the information on other streams was invalid and stopped processing it. Therefore, if this time out happened, if you were tuned to a channel on one stream and a recording was due to start on another stream, the current stream wouldn’t know about the programme due to start and wouldn’t give the instruction to make the recording happen.
A change has been in the Humax layer to make sure that it handles the time out processing better – and continues to process the ‘other stream’ information. This is going through testing and we aiming to roll out as soon as possible.
Thanks,
Sarah
Sarah