Best Of
Re: Update time to BST
Good Morning,
We are aware of the issue with the Time on some boxes currently. We are working with TalkTalk to resolve this issue as soon as possible.
Thank you for your patience whilst we investigate.
Kind Regards
Shaun
We are aware of the issue with the Time on some boxes currently. We are working with TalkTalk to resolve this issue as soon as possible.
Thank you for your patience whilst we investigate.
Kind Regards
Shaun

5
Re: Reset time
Good Morning,
We are aware of the issue with the Time on some boxes currently. We are working with TalkTalk to resolve this issue as soon as possible.
Thank you for your patience whilst we investigate.
Kind Regards
Shaun
We are aware of the issue with the Time on some boxes currently. We are working with TalkTalk to resolve this issue as soon as possible.
Thank you for your patience whilst we investigate.
Kind Regards
Shaun

5
Re: Clock has not changed today. Is this being addressed by engineers!?
Good Morning,
We are aware of the issue with the Time on some boxes currently. We are working with TalkTalk to resolve this issue as soon as possible.
Thank you for your patience whilst we investigate.
Kind Regards
Shaun
We are aware of the issue with the Time on some boxes currently. We are working with TalkTalk to resolve this issue as soon as possible.
Thank you for your patience whilst we investigate.
Kind Regards
Shaun

6
Re: Play.Works
I've deleted a number of comments from this thread due to their nature and would remind everyone to read through the Community Guidelines.
Thank you,
Louise.
Thank you,
Louise.
ITV Hub unavailable on 1st gen YouView devices
From January 2022, ITV will be updating their content protection technology which means new shows will no longer be available to watch on first generation YouView devices (T1000, T1010 & DN370T devices).
For more information, see our article here.
Thanks,
Sarah

5
Re: Itv hub not working on Sony TV
I contacted the ITV Hub & they gave me the following instructions:
Thanks for contacting ITV Hub.
Could you try the following below:
Press Home on your remote
Scroll down to 'Settings'
In the TV section scroll right to 'Apps'
Go to 'System Apps'
Hold the right button and scroll to end to 'YVServiceHostAPK'
Select 'Clear Cache' and press 'OK'
Then select 'Clear Data' and press 'OK'
It worked for mine, hope it helps
Thanks for contacting ITV Hub.
Could you try the following below:
Press Home on your remote
Scroll down to 'Settings'
In the TV section scroll right to 'Apps'
Go to 'System Apps'
Hold the right button and scroll to end to 'YVServiceHostAPK'
Select 'Clear Cache' and press 'OK'
Then select 'Clear Data' and press 'OK'
It worked for mine, hope it helps
BT Software Update 0.4.212 - Wi-Fi
Hi all,
The BT Software Update 0.4.212 is now available for BT TV Box Pro devices. This update enables Wi-Fi on the device.
As long as your box is connected to the internet, it will have already received this update overnight. The box will now have the option to connect to the internet wirelessly instead just through a wired connection.
To change to a Wi-Fi connection:
Thanks,
Sarah
The BT Software Update 0.4.212 is now available for BT TV Box Pro devices. This update enables Wi-Fi on the device.
As long as your box is connected to the internet, it will have already received this update overnight. The box will now have the option to connect to the internet wirelessly instead just through a wired connection.
To change to a Wi-Fi connection:
- Press the Home button on your remote
- Navigate to settings (a cog icon on the top-right of your screen)
- Navigate to ‘broadband connection’
- Select ‘Change connection’ and follow the on-screen guidance
More information on this can be found on the BT forum here and further detail on connecting can be found here.
Thanks,
Sarah

5
BT Software Update 0.4.52 / 4.0.116 - BT TV Box Pro Launch
Hi all,
Today BT have launched their new YouView box, the BT TV Box Pro with the software 0.4.52 / 4.0.116. Feel free to discuss this update and the new device here.
Viewing Quality
The sleek new box is designed to support the next generation of TV viewing, with 4K HDR and Dolby Atmos, offering a complete immersive experience.
1TB of storage
Double the capacity of the previous BT TV box, with up to 600 hours of recordings.
Watch and record
Record up to 3 shows and watch a fourth simultaneously.
New remote
A new Bluetooth remote offers a quicker, smoother experience and allows the box to be stored out of sight, if needed.
Pause and rewind
Interruptions don’t mean missing out thanks to the ability to pause and rewind live TV.
Thanks,
Sarah

5
Humax Retail Software Update - Home Screen & Sports Live Events
Hi all,
Please feel free to discuss the latest Humax Retail Software Update - Home Screen & Sports Live Events in this thread.
Home Screen will complete its roll out to all T2000 devices and these devices will also receive the Live Events section in the Sports area.
This is not a phased release so all T2000 devices will receive this update around the same time as long as they are connected to the internet.
Thanks,
Sarah
Please feel free to discuss the latest Humax Retail Software Update - Home Screen & Sports Live Events in this thread.
Home Screen will complete its roll out to all T2000 devices and these devices will also receive the Live Events section in the Sports area.
This is not a phased release so all T2000 devices will receive this update around the same time as long as they are connected to the internet.
Thanks,
Sarah

5
Humax Retail Software Update - New Home Screen
Hi all,
More information on the new Home Screen can be found here.


We now have a full-screen search feature. We can help you find what you're looking for and if it's available on demand or on live TV in the next 7 days.


Settings & Help are still located in the top right corner. To get to it, you need to press up and then right on the remote control.

Thanks,
Sarah
We have begun a new and exciting journey to replace the main menu with an improved home screen, giving you easier access to all the same great content in a seamless experience.
This is the start of releasing many more exciting features, as we aim to create a more personalised experience to help you browse and find TV shows and films that are relevant to you.More information on the new Home Screen can be found here.


We now have a full-screen search feature. We can help you find what you're looking for and if it's available on demand or on live TV in the next 7 days.


Settings & Help are still located in the top right corner. To get to it, you need to press up and then right on the remote control.

Thanks,
Sarah

5