Youview box keeps losing Freeview channels - Poor response from Support
Box continually loses Freeview channels. No other problems with other Freeview devices in the house. Pefect quality signal to the box. Have raised issue with support weeks ago, but still no solution.
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Reason I ask is that I seem to lose channels if I power off or reboot my Powerline kit ... Almost as if it's more to do with the EPG (that's loaded over the net when connected) than the box actually losing or deleting channels, although a reboot doesn't bring them back.
I just haven't lost any channels since the last time I rebooted by powerline kit (I have quite a bit in the house as run 2 smart TVs, a WD Live box, and a BlueRay player across it using Netgear 4-port AV adapters) though have probably spoken too soon now :-)
If so that points to an issue in pulling down the EPG data, as Rotty has already suggested.
Press channel number, and it is blank (ie it won't go to the channel), It is removed from the channel list and removed from the EPG.
Had the aerial checked (at cost), no difference.
Perfect quality signal to all devices, other Freeview devices don't seem to be affected by the issue, just the Youview box.
I'm on Crystal Palace and have had YouView since July, not had this issue once so unless it's a faulty component it may be dependent on local (transmitter or in the home) factors.
Aerial and cabling has been checked and perfect condition, it was recently all redone and is producing perfect quality signal across the house for all devices.
my box is wired strate into broadband hub and i have no internet problems
please resolve soon
Wow! How can such a major issue escaped the trials?
"Youview and Comet are wiping their hands off the issue..."
What are each telling you?
"...not even the offer of a replacement box.
It is against consumer law for Comet to put you in this position. Know your rights. If you bought the box from Comet, they are responsible to give you a replacement or correct the problem.
YouView is not responsible for faults, Comet is. YouView will do their best to support the user base but it is not their responsibility to replace a faulty box or repair it.
Ask to talk with the store manager and SHOUT!
Remember the Monty Python parrot sketch. 40 years on, nothing has changed in the retail sector, I'm afraid.
YouView as you say are not responsible for faults, what would help is some sort of recognition that it is a box fault that would help my case with Comet.
Its nothing to do with the aerial / signal as I can switch back to the TV. In fact the old Humax PVR 9200 still gets standard Freeview images even with the aerial cable disconnected!
A rescan does not restore the channels however a hard reset (on / off at back) normally restores OK.
Is this a technical issue that will be fixed or do I have a faulty box? I only bought the Humax on Thursday (27/09/12) from Amazon so only have a couple of days left if I want to reject it under the online sales 7 day rule. I would like to keepo it and get it to work because I think the concept is godd but at the moment I am close to reconnecting the old Hummie.
If it matters I live in Cheam / Sutton - Greater London.
will let you know when i get new box to see if it happens again.
there is a new box due out monday call freetime sat based could be worth a try.
i live in the westmidlands of suton coldfeild tx
"His advice was to try to enter the recorder's "Maintenance Mode" to fully restore the box. To do this please follow the below instructions:
1. Switch the box off and place into Standby.
2. Press Standby on the remote control to turn it back on. Just as the blue light comes on press and hold the "Vol -" key on the remote control.
3. You should see a message that says "Press Standby to enter Maintenance Mode". Press Standby.
4. Using the "Prog +" and "Prog -" keys on the remote control please select the option for a Factory Restore at this menu. This will format the hard disc and you will lose any recorded programmes.
David did you get your replacement ? Did it work?