YouView won't work via HDMI, just Scart.

12467

Comments

  • RoyRoy Member, Super User Posts: 16,596 ✭✭✭
    edited 7 December 2016, 8:38AM
    Roy1 said:

    @Squuiid

    The WIT2-E0 works impeccably. Instant HDMI connection with my Samsung UE32D6530, and equally able to display the YouView box and my Sony BDP-S480, and to switch between them, even with PIP on the YouView picture while showing the bluray picture and vice versa.

    The Samsung reveals that we have 1920x1080 @ 50hz on the YouView picture, so no compromise.

    I can't think that trying to send the picture to the Epson, rather than to a TV, should make any difference.

    Sorry to muddy your pond.... :-(

    Hell's teeth, I hope you have a white wall or a drop-down screen. We have a pull-up, which lives behind the sofa in its case when not in use, but when up, it's a little - er - dominating in the daylight....

    Supporting YouView on Sony TVs is like nailing jelly to a herd of cats
  • SquuiidSquuiid Member Posts: 34
    edited 28 August 2013, 3:44PM
    My response to Humax:
    "It works fine plugged into HDMI1 port. The issue lies with the WiHD transmitter, which is Industry standard compliant (Beam forming WirelessHD 1.0b, HDMI 1.4a). See document attached.
    http://en.wikipedia.org/wiki/WirelessHD
    http://www.wirelesshd.org/pdfs/Wirele...
    ftp://download.epson-europe.com/pub/download/3748/epson374843eu.zip

    * When projecting in WirelessHD, 1080p 60/50 Hz, 1080P 24 Hz frame packing, and 720P 50/60 Hz frame packing do not support Deep Color.

    Is ‘Deep Colour’ used by default on all Humax Youview boxes? Could this be the issue?

    From the Manual, page 99:

  • Colin NowellColin Nowell Member Posts: 126
    edited 20 December 2016, 10:53AM
    Roy1 said:

    @Squuiid

    The WIT2-E0 works impeccably. Instant HDMI connection with my Samsung UE32D6530, and equally able to display the YouView box and my Sony BDP-S480, and to switch between them, even with PIP on the YouView picture while showing the bluray picture and vice versa.

    The Samsung reveals that we have 1920x1080 @ 50hz on the YouView picture, so no compromise.

    I can't think that trying to send the picture to the Epson, rather than to a TV, should make any difference.

    Sorry to muddy your pond.... :-(

    errr.... that has to be the understatement of the year! lol!
  • SquuiidSquuiid Member Posts: 34
    edited 3 September 2013, 2:20PM
    Seems like I'm not the only one encountering this problem:
    http://www.avsforum.com/t/1486298/hdm...
  • SquuiidSquuiid Member Posts: 34
    edited 19 September 2013, 3:31PM
    Anyone from Youview care to update this thread? It has been quite a while since we've had any feedback regarding the problem.
  • DavoDavo Member Posts: 110
    edited 4 October 2013, 10:04PM
    Come on youview, you said over a year ago you were working on a fix !
  • Derek JonesDerek Jones Member Posts: 3
    edited 6 October 2013, 3:37PM
    Hi I have just bought BT youview box and have the same problem not connecting with HDMI cable. So frustrating not being able to get benefit of HD channels, I will be returning my box and getting my money back.

    Regards

    Delboy
  • Derek JonesDerek Jones Member Posts: 3
    edited 17 February 2017, 5:59PM
    Same thing, just bought BT youview box and won't connect with HDMI so cannot get benefit of HD channels so I will return it on Monday and get my money back.

    load of **** they big it up but not what I paid for.

    Delboy
  • DavoDavo Member Posts: 110
    edited 6 October 2013, 12:36PM

    Same thing, just bought BT youview box and won't connect with HDMI so cannot get benefit of HD channels so I will return it on Monday and get my money back.

    load of **** they big it up but not what I paid for.

    Delboy

    What firmware version are you running ? I have a feeling it has something to do with the last update but I may be wrong

    Have you tried other HDMI cables and tv's ?
  • Charles SzmagaraCharles Szmagara Member Posts: 4
    edited 11 October 2013, 10:56PM

    Same thing, just bought BT youview box and won't connect with HDMI so cannot get benefit of HD channels so I will return it on Monday and get my money back.

    load of **** they big it up but not what I paid for.

    Delboy

    I have Yamaha RX-V3900 and the same problem occurs. Signal through HDMI to TV works, but via my AV receiver doesn't. I have got only sound. Is youview working on a fix for this or should I RETURN my newly purchased DTRT1000?
  • Derek JonesDerek Jones Member Posts: 3
    edited 12 October 2013, 11:32AM

    Same thing, just bought BT youview box and won't connect with HDMI so cannot get benefit of HD channels so I will return it on Monday and get my money back.

    load of **** they big it up but not what I paid for.

    Delboy

    Hi I have relented and not sent my box back, it works off start with picture and sound. Looking at the difference in picture between normal and HD there does not seem to be a lot of difference.

    The youview box has a lot going for it and I will try changing HDMI cables around this weekend to see whether that works.

    Regards Derek
  • SquuiidSquuiid Member Posts: 34
    edited 18 October 2013, 4:29PM

    Same thing, just bought BT youview box and won't connect with HDMI so cannot get benefit of HD channels so I will return it on Monday and get my money back.

    load of **** they big it up but not what I paid for.

    Delboy

    You're MUCH better off getting the just released Humax HDR-2000T.
    Humax support is excellent, Youview's support is the worst I have ever encountered.

    http://www.humaxdigital.com/uk/produc...

    http://www.amazon.co.uk/gp/product/B0...
  • Philip TrottPhilip Trott Member Posts: 1,040 admin
    edited 19 December 2016, 9:55PM

    Same thing, just bought BT youview box and won't connect with HDMI so cannot get benefit of HD channels so I will return it on Monday and get my money back.

    load of **** they big it up but not what I paid for.

    Delboy

    Hi Squuiid, have you had a response from Humax regarding the compatibility of the box with WirelessHD at all?
  • DavoDavo Member Posts: 110
    edited 17 February 2017, 5:59PM
    What is happening with all this, is there any progress Phil ?
  • SquuiidSquuiid Member Posts: 34
    edited 18 October 2013, 5:27PM

    Same thing, just bought BT youview box and won't connect with HDMI so cannot get benefit of HD channels so I will return it on Monday and get my money back.

    load of **** they big it up but not what I paid for.

    Delboy

    Hi Phil, thank you for reaching out. No update from Humax and no response from YouView I'm afraid. My Humax trouble ticket is:
    Humax Ref :HX135607
  • Philip TrottPhilip Trott Member Posts: 1,040 admin
    edited 19 December 2016, 9:55PM

    Same thing, just bought BT youview box and won't connect with HDMI so cannot get benefit of HD channels so I will return it on Monday and get my money back.

    load of **** they big it up but not what I paid for.

    Delboy

    Ok Squuiid, thanks for letting me know I will notify Humax to respond to the ticket as soon as they can.
  • Philip TrottPhilip Trott Member Posts: 1,040 admin
    edited 19 December 2016, 9:55PM
    Davo said:

    What is happening with all this, is there any progress Phil ?

    Hi Davo, just to clarify on this one I think the issue in this thread is different to the one you mention. You had a problem with the picture following the most recent update but before this was working ok is that correct?
  • DavoDavo Member Posts: 110
    edited 18 October 2013, 5:53PM
    Davo said:

    What is happening with all this, is there any progress Phil ?

    Yes
  • SquuiidSquuiid Member Posts: 34
    edited 18 October 2013, 7:28PM

    Same thing, just bought BT youview box and won't connect with HDMI so cannot get benefit of HD channels so I will return it on Monday and get my money back.

    load of **** they big it up but not what I paid for.

    Delboy

    Thank you!
  • SquuiidSquuiid Member Posts: 34
    edited 17 February 2017, 5:59PM
    Phil, I just received a response from Humax regarding this HDMI problem and it appears as though they are not going to fix it. It also sounds like you didn't contact them despite your assurances above.

    "RE:: [Humax Ref :HX135607] : HDMI - no video - handshake issue

    Thank you for contacting Humax Support.

    I am not sure if Philip has contacted Humax or not. From what we are aware of there is no fix planned to help resolve this issue. This may be getting released from Youview as it is their software. However there has not been any confirmation made to Humax in regards to a fix.

    Best Regards,

    Cxxxr

    Humax Customer Support"
  • Philip TrottPhilip Trott Member Posts: 1,040 admin
    edited 19 December 2016, 9:55PM
    Squuiid said:

    Phil, I just received a response from Humax regarding this HDMI problem and it appears as though they are not going to fix it. It also sounds like you didn't contact them despite your assurances above.

    "RE:: [Humax Ref :HX135607] : HDMI - no video - handshake issue

    Thank you for contacting Humax Support.

    I am not sure if Philip has contacted Humax or not. From what we are aware of there is no fix planned to help resolve this issue. This may be getting released from Youview as it is their software. However there has not been any confirmation made to Humax in regards to a fix.

    Best Regards,

    Cxxxr

    Humax Customer Support"

    Hi Squuiid I can assure you Humax were made aware of the reports here. As yet there is not further information to update on the issue. Our advice at this point is to call Humax regarding the issue to troubleshoot and see if a service is needed through them.

    Thanks,

    Phil
  • SquuiidSquuiid Member Posts: 34
    edited 25 October 2013, 5:15PM
    Squuiid said:

    Phil, I just received a response from Humax regarding this HDMI problem and it appears as though they are not going to fix it. It also sounds like you didn't contact them despite your assurances above.

    "RE:: [Humax Ref :HX135607] : HDMI - no video - handshake issue

    Thank you for contacting Humax Support.

    I am not sure if Philip has contacted Humax or not. From what we are aware of there is no fix planned to help resolve this issue. This may be getting released from Youview as it is their software. However there has not been any confirmation made to Humax in regards to a fix.

    Best Regards,

    Cxxxr

    Humax Customer Support"

    No offense Phil, but you obviously haven't read through the details posted above in this thread. I could not have more clearly laid out to both YouView and Humax what the problem is. I come from quite a technical background and have included all the information that is required to troubleshoot and fix this issue. Please have a thorough read through and then update me, and the rest of us, on how and when this will be addressed. This thread has been open for more than a year and for you to post what appears to be a 'canned' response is rather grating.
    "Our advice at this point is to call Humax regarding the issue to troubleshoot and see if a service is needed through them. "
    How about YouView takes responsibility for the HDMI problems with this box, which only occur on the YouView Humax boxes might I add, rather than pass on responsibility elsewhere. This is typical of YouView support and given that you have just started this new role at YouView I was expecting slightly more effort from you.
  • SquuiidSquuiid Member Posts: 34
    edited 17 February 2017, 5:59PM
    More Humax correspondence:

    "Thank you for the response. I would like to ask to have this escalated to the development team please. I feel that there is a strong case for the Humax/Youview Q/A team to acquire an Epson EH-TW9100W so that they may run some tests and identify the software bug preventing correct HDMI handshaking between the Humax DTR-T1010 box and the Epson WiHD transmitter.

    TV tuner boxes are widely used with Home theatre projectors given that they have no built-in tuners. I don't believe this to be an outlier case and would appreciate if the issue could be worked on.

    I have no problems with 6 other HDMI devices, including a Tivo Premiere, PS3, Sony Freeview VTX-D800, MacMini 2012, AppleTV 2012 and Sky HD+ 2TB. The Humax Youview box is the only device with a problem and the fault clearly lies with the HDMI handshaking code in the Humax/Youview software.

    I'm sure Epson could provide a free unit for testing if contacted:
    Epson EH- TW9100W:
    http://www.epson.co.uk/gb/en/viewcon/...
    Epson Contacts:
    http://www.epson.co.uk/gb/en/viewcon/...

    Thank you for your assistance."

    Please note that as posted above, there are many others with this same issue. This is not an outlier case:
    http://www.avsforum.com/t/1486298/hdm...
    http://www.avforums.com/forums/youvie...
    http://www.avforums.com/forums/freevi...
    http://www.avforums.com/forums/projec...
  • Philip TrottPhilip Trott Member Posts: 1,040 admin
    edited 19 December 2016, 9:55PM
    Squuiid said:

    More Humax correspondence:

    "Thank you for the response. I would like to ask to have this escalated to the development team please. I feel that there is a strong case for the Humax/Youview Q/A team to acquire an Epson EH-TW9100W so that they may run some tests and identify the software bug preventing correct HDMI handshaking between the Humax DTR-T1010 box and the Epson WiHD transmitter.

    TV tuner boxes are widely used with Home theatre projectors given that they have no built-in tuners. I don't believe this to be an outlier case and would appreciate if the issue could be worked on.

    I have no problems with 6 other HDMI devices, including a Tivo Premiere, PS3, Sony Freeview VTX-D800, MacMini 2012, AppleTV 2012 and Sky HD+ 2TB. The Humax Youview box is the only device with a problem and the fault clearly lies with the HDMI handshaking code in the Humax/Youview software.

    I'm sure Epson could provide a free unit for testing if contacted:
    Epson EH- TW9100W:
    http://www.epson.co.uk/gb/en/viewcon/...
    Epson Contacts:
    http://www.epson.co.uk/gb/en/viewcon/...

    Thank you for your assistance."

    Please note that as posted above, there are many others with this same issue. This is not an outlier case:
    http://www.avsforum.com/t/1486298/hdm...
    http://www.avforums.com/forums/youvie...
    http://www.avforums.com/forums/freevi...
    http://www.avforums.com/forums/projec...

    Hi Squuiid, to counter your concerns all the information you have provided regarding your setup and those of the others who have posted, have been referred to Humax. Your individual setup has been referred to Humax as one of the devices mentioned here, amongst others where the box has encountered this issue.

    Due to the variety of setups and the different periods at which viewers posting here have experienced an issue, it means it is not easy to address this with a blanket response on the forum from myself. This is why I suggested direct communication with Humax to determine where they believe the issue is as manufacturer.

    I appreciate your frustration given that it has been ongoing and that the box has not had any problems with the other devices you have mentioned before. The most recent Humax correspondence you have posted to them is one I will raise to their attention to respond to.

    Phil
  • DavoDavo Member Posts: 110
    edited 25 October 2013, 9:51PM

    Same thing, just bought BT youview box and won't connect with HDMI so cannot get benefit of HD channels so I will return it on Monday and get my money back.

    load of **** they big it up but not what I paid for.

    Delboy

    Derek or Delboy did you try another HDMI cable ? If so did it help ? Also are you getting output via scart or phono like myself
  • SquuiidSquuiid Member Posts: 34
    edited 27 October 2013, 10:57AM
    Squuiid said:

    More Humax correspondence:

    "Thank you for the response. I would like to ask to have this escalated to the development team please. I feel that there is a strong case for the Humax/Youview Q/A team to acquire an Epson EH-TW9100W so that they may run some tests and identify the software bug preventing correct HDMI handshaking between the Humax DTR-T1010 box and the Epson WiHD transmitter.

    TV tuner boxes are widely used with Home theatre projectors given that they have no built-in tuners. I don't believe this to be an outlier case and would appreciate if the issue could be worked on.

    I have no problems with 6 other HDMI devices, including a Tivo Premiere, PS3, Sony Freeview VTX-D800, MacMini 2012, AppleTV 2012 and Sky HD+ 2TB. The Humax Youview box is the only device with a problem and the fault clearly lies with the HDMI handshaking code in the Humax/Youview software.

    I'm sure Epson could provide a free unit for testing if contacted:
    Epson EH- TW9100W:
    http://www.epson.co.uk/gb/en/viewcon/...
    Epson Contacts:
    http://www.epson.co.uk/gb/en/viewcon/...

    Thank you for your assistance."

    Please note that as posted above, there are many others with this same issue. This is not an outlier case:
    http://www.avsforum.com/t/1486298/hdm...
    http://www.avforums.com/forums/youvie...
    http://www.avforums.com/forums/freevi...
    http://www.avforums.com/forums/projec...

    Hi Phil,
    If this is the case, how do you explain Humax's response to me? They blame YouView and you blame Humax! Which development team is going to take responsibility for this and fix it, and when? It would seem as though the issue lies with YouView's HDMI implementation and not Humax, as they suggested in their email to me.
    Humax also told Philsy (the thread starter) in post 1 that this issue lies with the YouView software and not with Humax.

    In the same way that the September software update was purely focused on accessibility I propose that the same is done for all the HDMI problems this box has, be it with CEC, switching or handshaking problems. A quick search in your forums for the term 'HDMI' will show that there is merit to this approach.

    One would imagine that a large proportion of a YouView box returns are as a result of HDMI problems, causing damage to your reputation, frustration to new customers and costing YouView in returns processing.

    Humax response:
    "From what we are aware of there is no fix planned to help resolve this issue. This may be getting released from Youview as it is their software. However there has not been any confirmation made to Humax in regards to a fix."
  • Philip TrottPhilip Trott Member Posts: 1,040 admin
    edited 19 December 2016, 9:55PM
    Squuiid said:

    More Humax correspondence:

    "Thank you for the response. I would like to ask to have this escalated to the development team please. I feel that there is a strong case for the Humax/Youview Q/A team to acquire an Epson EH-TW9100W so that they may run some tests and identify the software bug preventing correct HDMI handshaking between the Humax DTR-T1010 box and the Epson WiHD transmitter.

    TV tuner boxes are widely used with Home theatre projectors given that they have no built-in tuners. I don't believe this to be an outlier case and would appreciate if the issue could be worked on.

    I have no problems with 6 other HDMI devices, including a Tivo Premiere, PS3, Sony Freeview VTX-D800, MacMini 2012, AppleTV 2012 and Sky HD+ 2TB. The Humax Youview box is the only device with a problem and the fault clearly lies with the HDMI handshaking code in the Humax/Youview software.

    I'm sure Epson could provide a free unit for testing if contacted:
    Epson EH- TW9100W:
    http://www.epson.co.uk/gb/en/viewcon/...
    Epson Contacts:
    http://www.epson.co.uk/gb/en/viewcon/...

    Thank you for your assistance."

    Please note that as posted above, there are many others with this same issue. This is not an outlier case:
    http://www.avsforum.com/t/1486298/hdm...
    http://www.avforums.com/forums/youvie...
    http://www.avforums.com/forums/freevi...
    http://www.avforums.com/forums/projec...

    Hi Squuiid, thanks for keeping me updated on the responses you are receiving from Humax. I want to find out what the issue is with your particular HDMI issue so I am investigating this with Humax at the moment. When I have more information I will let you know.

    Phil
  • SquuiidSquuiid Member Posts: 34
    edited 28 October 2013, 8:44PM
    Squuiid said:

    More Humax correspondence:

    "Thank you for the response. I would like to ask to have this escalated to the development team please. I feel that there is a strong case for the Humax/Youview Q/A team to acquire an Epson EH-TW9100W so that they may run some tests and identify the software bug preventing correct HDMI handshaking between the Humax DTR-T1010 box and the Epson WiHD transmitter.

    TV tuner boxes are widely used with Home theatre projectors given that they have no built-in tuners. I don't believe this to be an outlier case and would appreciate if the issue could be worked on.

    I have no problems with 6 other HDMI devices, including a Tivo Premiere, PS3, Sony Freeview VTX-D800, MacMini 2012, AppleTV 2012 and Sky HD+ 2TB. The Humax Youview box is the only device with a problem and the fault clearly lies with the HDMI handshaking code in the Humax/Youview software.

    I'm sure Epson could provide a free unit for testing if contacted:
    Epson EH- TW9100W:
    http://www.epson.co.uk/gb/en/viewcon/...
    Epson Contacts:
    http://www.epson.co.uk/gb/en/viewcon/...

    Thank you for your assistance."

    Please note that as posted above, there are many others with this same issue. This is not an outlier case:
    http://www.avsforum.com/t/1486298/hdm...
    http://www.avforums.com/forums/youvie...
    http://www.avforums.com/forums/freevi...
    http://www.avforums.com/forums/projec...

    Thanks Phil.
  • Philip TrottPhilip Trott Member Posts: 1,040 admin
    edited 19 December 2016, 9:55PM
    Squuiid said:

    More Humax correspondence:

    "Thank you for the response. I would like to ask to have this escalated to the development team please. I feel that there is a strong case for the Humax/Youview Q/A team to acquire an Epson EH-TW9100W so that they may run some tests and identify the software bug preventing correct HDMI handshaking between the Humax DTR-T1010 box and the Epson WiHD transmitter.

    TV tuner boxes are widely used with Home theatre projectors given that they have no built-in tuners. I don't believe this to be an outlier case and would appreciate if the issue could be worked on.

    I have no problems with 6 other HDMI devices, including a Tivo Premiere, PS3, Sony Freeview VTX-D800, MacMini 2012, AppleTV 2012 and Sky HD+ 2TB. The Humax Youview box is the only device with a problem and the fault clearly lies with the HDMI handshaking code in the Humax/Youview software.

    I'm sure Epson could provide a free unit for testing if contacted:
    Epson EH- TW9100W:
    http://www.epson.co.uk/gb/en/viewcon/...
    Epson Contacts:
    http://www.epson.co.uk/gb/en/viewcon/...

    Thank you for your assistance."

    Please note that as posted above, there are many others with this same issue. This is not an outlier case:
    http://www.avsforum.com/t/1486298/hdm...
    http://www.avforums.com/forums/youvie...
    http://www.avforums.com/forums/freevi...
    http://www.avforums.com/forums/projec...

    Hi Squuiid, I wanted to check if you have had a response from Humax so far regarding your case?
Sign In or Register to comment.