Failed recordings again !!!

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  • ANNANN Member Posts: 28
    edited 9 January 2015, 6:57PM
    Adrian2 said:

    Hi

    I have had my Youview box for about a month and am getting many failed recordings:

    Eastenders Tomorrow BBC ONE FAILED
    Eastenders Today BBC ONE FAILED
    Eastenders Today BBC ONE WATCHED
    Forgetting Sarah M'ShallTue, 2 Oct ITV2 FAILED
    Eastenders Tue, 2 Oct BBC ONE FAILED
    Eastenders Tue, 2 Oct BBC ONE Part watched
    Eastenders Mon, 1 Oct BBC ONE Part watched
    Eastenders Mon, 1 Oct BBC ONE FAILED
    The Brave One SUN, 30 Sep Channel4 Failed
    Downton Abbey SUN, 30 Sep ITV1 NOT WATCHED
    Downton Abbey SUN, 30 Sep ITV1 FAILED
    Red Dwarf SUN, 30 Sep Dave FAILED
    Red Dwarf SUN, 30 Sep Dave FAILED
    Red Dwarf SUN, 30 Sep Dave FAILED
    Red Dwarf SUN, 30 Sep Dave FAILED
    Red Dwarf SUN, 30 Sep Dave FAILED
    Red Dwarf SUN, 30 Sep Dave FAILED

    I don't think it makes sense, for example how can it fail to record something in the future?

    Reviewing the FAQ:

    There could be a number of reasons for this:

    1) Your YouView box might have been turned off completely when the programme was supposed to record. It will record in stand-by mode, but will not if turned off completely.

    THE BOX WAS EITHER ON STANDBY (ORANGE) OR FULLY ON (BLUE) DURING ALL THE RECORDING ATTEMPTS.

    2) Restarting your YouView box during a recording window, will cause the recordings to fail, as would a power failure.

    WE HAVE HAD NO POWER FAILURES AND HAVE NOT RESTARTED THE BOX.

    3) Your digital signal may have disappeared, or become too weak while the programme was on, check the aerial connection from the wall to your YouView box.

    DOUBTFUL, THE SIGNAL APPEARS STRONG AND WE HAVE 114 CHANNELS. HD WORKS FINE.

    4) The broadcaster might have altered the programme schedule.

    UNLIKELY CONSIDERING THE VOLUME OF FAILURES. 75% +

    5) You might have re-tuned your YouView box while the programme was trying to record.

    WE DIDN'T.

    6) The hard drive in your YouView box could have run out of space. Check the device Management Setting to ensure Auto delete recordings is set to ON. To do this, go to Settings > Device Management > Auto-delete Recordings. You can also manually delete recordings in MyView > Recordings. Just select the recording and press DEL button on your remote control.

    98% FREE SPACE

    Is there any additional diagnostic tools I can access to help reveal the root cause of failures?

    Thanks

    A

    Same issues - Eco mode, not the problem. Leave it on all week, it switches itself off!  I have stuff lso on my scheduled to record, the time has passed, and it is still on the scheduled to record, and not recorded.  This is every day, it is not my ariel as it has been checked, it is not my internet connection as this has been checked. This is simply YouView with an inferior product and them doing nothing about it, has anyone tried trading standards...?
  • davebbdavebb Member Posts: 9
    edited 9 January 2015, 9:17PM

    YouView, what is the reason for these, unexplained failed recordings?

    Hi I bet its the Hard Drive Dieing ,
  • RoyRoy Member, Super User Posts: 17,458 ✭✭✭
    edited 7 December 2016, 8:39AM

    YouView, what is the reason for these, unexplained failed recordings?

    Was, you mean.... :-)
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
  • ANNANN Member Posts: 28
    edited 10 January 2015, 10:15AM

    YouView, what is the reason for these, unexplained failed recordings?

    2nd new box....problems with both
  • RoyRoy Member, Super User Posts: 17,458 ✭✭✭
    edited 7 December 2016, 8:39AM
    Jesse1 said:

    Hi Ian. We’re sorry to hear you’re experiencing some issues. Have you seen this entry in our FAQ http://www.youview.com/support/kb/why...? It may help to solve your problem. Let us know how you get on.

    This sort of thing is quite a powerful argument for closing old conversations to new postings; the links die, nobody waits two years for an answer to an immediate problem, and even when the same issue arises with something badly broken (and not just the gripes about functionality that we have all had for two or more years!) it is likely from a different cause.

    Added to which, when you add a comment to page 1 of an eight-page thread, no one can hear you scream (or at least, they couldn't until I got GS to do the bleeding obvious).

    The link ANN chased came up with all hyphens in, which stymied the YouView search, seemingly. But the same request without the hyphens gives a nice range of results, of which

    http://support.youview.com/articles/S...

    seems to be the most productive, though the absence of any mention of the three-minute bug is to be deprecated.

    IVe seen this hyphen thing before though, as it also seems to happen when looking for the Maintenance Mode instructions.

    Maybe YouView need to learn either not to put the hyphens in, or to treat them as spaces for searching purposes?
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
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