same here i have an old topfield thay never once failed to record will start using again untill humax come up with fixes for this box that is not fit for purpose.
I reported this in another thread, but has anyone else noticed that "Info" is out of date when you get a failed recording? (I'm referring to Info when called whilst viewing the channel). The EPG is fine.
For me, it shows programme info from the morning of the day when the recordings first started to fail. The problem goes away if I reboot the box.
I'm finding recordings are failing more often these days. The second part of Silent Witness didn't record for two weeks in a row! Quite a few other failed recordings too. I've owned two other Humax boxes and have never had an issue with them, so it seems to be something specific to YouView.
Yes, it's definitely getting worse: failed to record a single one of a number of Film Four movies I tried it with. Seems to have a problem with BBC Four as well. YouView's indifference is staggering.
Yet another failed recording for me last night (Good Shepherd on BBC2). Have had to reboot box yet again as I don't know about others, but I find once it fails on one recording it then will fail on virtually every single one until you reboot. Totally unacceptable and can't believe how YouView seem to try to blame everybody but their own software/hardware for the problem. Never had a failed recording ever on my previous Panasonic Freeview HDD recorder in 4 years, yet must be 20+ failures since November on YouView box.
>> So is everyone's programme Info incorrect when their recordings start to fail? <<
A good point and I see you have mentioned it more than once now, but have been resolutely ignored. It is far easier of course to just moan, rather than do anything positive to help pinpoint where the problem might lie.
Nothing has recorded in the last few days. Also when trying to record a programme that I am watching (only one at a time) the screen will go black after about 4 seconds and not come on again. Change the channel and you get 4 secs of that channel then it goes black too.
Just returned from 2 weeks away to discover over 90% of recording failed. On my way to John Lewis for a full refund. Goodby Youview hell, hello again to freeview +
Just returned from 2 weeks away to discover over 90% of recording failed. On my way to John Lewis for a full refund. Goodby Youview hell, hello again to freeview +
John Lewis will probably send it off to Humax, who may be able to diagnose it and repair. Or they may replace it, but they probably won't give you a refund.
I asked Humax if I could do a part-exchange for one of their other boxes, instead of having a replacement for the YouView. No luck. Which didn't really surprise me.
Just returned from 2 weeks away to discover over 90% of recording failed. On my way to John Lewis for a full refund. Goodby Youview hell, hello again to freeview +
John Lewis will refund. After speaking to them I could return it as faulty within 28 days, but as the box could well be described as not fit-for-purpose they would refund after that time as well.
That being said it's behaved not too badly for me recently, apart from skipping to the end of a program a few times when skiping forward a minute.
Just returned from 2 weeks away to discover over 90% of recording failed. On my way to John Lewis for a full refund. Goodby Youview hell, hello again to freeview +
I have been have failed recordings consistently since I bought the box! vry desapointing! Youview team keeps telling be I have bad reception which is a lot of rubish, I have never had this problem before with my BT vision box and my reconrding even failed when I manage to watch the program at the same time and reception in 100% it is any way always 100% in my house! very frustrated...This is a rip off not at all fit for purpuse!
This is ridiculous. Surely YouView have to accept there is a problem when so many people are having issues? It's disgraceful for a box costing so much money. Even when it does record there seems to be a very high probability of the first 10 mins being missed off for no apparent reason. They seem to blame the schedulers for this, but how can this be the case when it is so often, doesn't happen on other boxes, the programme has been broadcast at the correct time, and it always (in my case anyway) starts recording exactly 10 minutes too late!
andyb - that would drive me nuts. If you bought the box, the retailer should be able to arrange a repair/replacement/refund.
There are certainly a lot of reports of recording failures in this thread, but I think personally I've only had one failed recording with my Humax box since I started on the trial in June, so I don't think it is a universal youview problem.
I agree with aisha that the best course would be to return the box. If a replacement unit does not exhibit the same fault then it will prove it was a hardware fault.
Otherwise it seems most likely that it has something to do with the way those with the failures use youview, indicating a software fault of some sort.
Alternatively the box may be too sensitive to something in the specific operating environment, such as quality/strength of TV signal, power supply reliability or, improbably, reliability/speed of ethernet connection.
Personally I would replace the box first to eliminate a hardware fault as the cause.
andyb - that would drive me nuts. If you bought the box, the retailer should be able to arrange a repair/replacement/refund.
bramble, I think you're right that it may be something about the way it's used, at least in some cases. When I first got YV, I had a lot of failed recordings. They soon stopped happening, and I think that was probably because I more or less unconsciously adjusted the way I was using it. Nothing else changed, in the software or the connections. Obviously I can only speak for my own experience.
For two weeks in a row, I had found that the Thursday night first episode of Silent Witness would record fine from BBC One HD on my YouView box, but the concluding episode on the Friday failed.
So this week I set Silent Witness to record on both my Humax YouView box and on my Humax HDR-FOX T2 Freeview HD box. Both boxes use the same aerial source and therefore have the same signal strength and quality. Yet BOTH episodes failed on my YouView box this week but recorded successfully on my Freeview HD recorder!
This shows there is a clear problem with the YouView platform and at the moment it's not fit for purpose. Either they fix the problem or they'll have a huge PR problem.
For two weeks in a row, I had found that the Thursday night first episode of Silent Witness would record fine from BBC One HD on my YouView box, but the concluding episode on the Friday failed.
So this week I set Silent Witness to record on both my Humax YouView box and on my Humax HDR-FOX T2 Freeview HD box. Both boxes use the same aerial source and therefore have the same signal strength and quality. Yet BOTH episodes failed on my YouView box this week but recorded successfully on my Freeview HD recorder!
This shows there is a clear problem with the YouView platform and at the moment it's not fit for purpose. Either they fix the problem or they'll have a huge PR problem.
Sounds typical of a tuning problem with your Youview box which tends to confuse most DTT (Freeview) recorders in a similar fashion.
For two weeks in a row, I had found that the Thursday night first episode of Silent Witness would record fine from BBC One HD on my YouView box, but the concluding episode on the Friday failed.
So this week I set Silent Witness to record on both my Humax YouView box and on my Humax HDR-FOX T2 Freeview HD box. Both boxes use the same aerial source and therefore have the same signal strength and quality. Yet BOTH episodes failed on my YouView box this week but recorded successfully on my Freeview HD recorder!
This shows there is a clear problem with the YouView platform and at the moment it's not fit for purpose. Either they fix the problem or they'll have a huge PR problem.
I'll try retuning the YouView box then. But I have had a couple of Humax Freeview/Freeview HD boxes over the past 5 years, and can never recall a failed recording. With my YouView box, it seems to be a few programmes a week at the moment.
For two weeks in a row, I had found that the Thursday night first episode of Silent Witness would record fine from BBC One HD on my YouView box, but the concluding episode on the Friday failed.
So this week I set Silent Witness to record on both my Humax YouView box and on my Humax HDR-FOX T2 Freeview HD box. Both boxes use the same aerial source and therefore have the same signal strength and quality. Yet BOTH episodes failed on my YouView box this week but recorded successfully on my Freeview HD recorder!
This shows there is a clear problem with the YouView platform and at the moment it's not fit for purpose. Either they fix the problem or they'll have a huge PR problem.
quote: "Both boxes use the same aerial source and therefore have the same signal strength and quality. "
You are using a distribution amplifier?
If you are looping the signal in and out of the boxes to each other, then they do not get the same signal strength and quality.
Even using a distribution amplifier is not certain to do so either.
I have discovered that the box will consistently fail recordings if you are viewing services from two different transmitters. As has been discussed elsewhere, here in Northern Ireland, there is no ITV1 catch up, as my parents have perfect reception of DTT from Scotland, I retuned their box to receive ITV1 etc from the Scottish transmitter, while also receiving Muxes from Belfast. If the box is left on ITV1 and turned off, recording from the NI Muxes will fail and vice versa. If they are watching BBC1 NI and have set a recording on ITV1 (Border), this will fail. It's a similar issue to anyone using both the Irish DTT service and the UK Freeview one here in NI. If the box is on a channel from the ROI Mux, it will not record anything scheduled on the NI channels and vice versa. The recording will start at the point you select a channel on the service the recording is booked on. For weeks I couldn't understand why it was failing so many recordings, then realised what was happening. Have gone back to using a "head end" PC with a couple of tuner cards and a raspberry pi at the TV end. Haven't missed a recording since. Youview box is in the kids playroom and will stay there until they sort out all the bugs.
Comments
For me, it shows programme info from the morning of the day when the recordings first started to fail. The problem goes away if I reboot the box.
A good point and I see you have mentioned it more than once now, but have been resolutely ignored. It is far easier of course to just moan, rather than do anything positive to help pinpoint where the problem might lie.
I asked Humax if I could do a part-exchange for one of their other boxes, instead of having a replacement for the YouView. No luck. Which didn't really surprise me.
That being said it's behaved not too badly for me recently, apart from skipping to the end of a program a few times when skiping forward a minute.
Mythbusters failed X3 ( Quest )
Top Gear Failed X1 ( BBC )
2 Movies ( Failed )
I Have 20% Remaining on HDD - Does The Machine Need More than 20% FREE ?
All Times the Machine was on Standby Mode / NOT OFF
I Have just Dug Out My OLD PVR as this is becoming to Regular...
Starting to not Trust the Youview box to record......
last good recording was 31 Jan.
ARGGHH!!
I agree with aisha that the best course would be to return the box. If a replacement unit does not exhibit the same fault then it will prove it was a hardware fault.
Otherwise it seems most likely that it has something to do with the way those with the failures use youview, indicating a software fault of some sort.
Alternatively the box may be too sensitive to something in the specific operating environment, such as quality/strength of TV signal, power supply reliability or, improbably, reliability/speed of ethernet connection.
Personally I would replace the box first to eliminate a hardware fault as the cause.
So this week I set Silent Witness to record on both my Humax YouView box and on my Humax HDR-FOX T2 Freeview HD box. Both boxes use the same aerial source and therefore have the same signal strength and quality. Yet BOTH episodes failed on my YouView box this week but recorded successfully on my Freeview HD recorder!
This shows there is a clear problem with the YouView platform and at the moment it's not fit for purpose. Either they fix the problem or they'll have a huge PR problem.
"Both boxes use the same aerial source and therefore have the same signal strength and quality. "
You are using a distribution amplifier?
If you are looping the signal in and out of the boxes to each other, then they do not get the same signal strength and quality.
Even using a distribution amplifier is not certain to do so either.