BBC Iplayer buffering and dropping out a lot?

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Comments

  • BoDBoD Member Posts: 69
    edited 2 April 2013, 9:53AM
    The March update had no fix in it for Buffering issues and it's still a problem.

    Roy - why do you think the March update had a fix for OD buffering issues?
  • RoyRoy Member, Super User Posts: 17,455 ✭✭✭
    edited 6 March 2017, 10:48PM
    BoD

    Because, as I said, some people have reported this.

    I know the March update was only described as fixing the BFIS issue.

    But (a) YouView never tell us everything that is in a given upgrade, leaving us a few Easter Eggs to discover;
    And
    (b) truth to tell, I'm not sure YouView always know in its entirety what a given upgrade will fix, just as they don't know what it will break :-)
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
  • AndyTAndyT Member Posts: 24
    edited 14 January 2017, 9:10AM
    +1 for this problem.

    iPlayer is unwatchable.

    Every time I try to watch something (and I try it every time, in the name of research), it lasts about 5 minutes, it buffers, it fails.
    I have a 34mb BT Infinity connection.
    I then switch to the laptop and iplayer on the web, and airplay it to my apple tv with no problems whatsoever.

    To me this makes it YV's problem?

    Access to the on demand players is a massive selling point of YV. For this to fail is extremely disappointing - my retail box cost me £300 and doesn't do what it says it would.

    What can we expect to be done about it ?
  • PPP QQQPPP QQQ Member Posts: 857
    edited 6 April 2013, 10:19AM
    It's the BBC's responsibility, as it's their player.
  • AndyTAndyT Member Posts: 24
    edited 14 January 2017, 9:10AM
    I see, thanks.

    Do we know if this has been raised with the BBC?
    Anything I can add another voice to ?

    Not that I should have to campaign for a product to work properly

    YV are delivering this product. They should maybe take iPlayer off the machine and only allow it back when it is fixed.
  • PPP QQQPPP QQQ Member Posts: 857
    edited 5 April 2013, 10:53PM
    I agree, but since the BBC is a YV partner maybe that's not likely to happen.

    I often get buffering with the version of iPlayer on YouView, while the iPlayer version on my Samsung TV works just fine - same connection. The other catchup players on YouView seem to work ok for me, it's just iPlayer.

    The BBC page about the YouView iPlayer is at http://iplayerhelp.external.bbc.co.uk.... There's a link to report a fault.
  • CiceroCicero Member Posts: 345
    edited 5 April 2013, 11:03PM
    AndyT, iPlayer works fine on mine, so I can't see that yours not working is the BBC's responsibility, especially when it works on your laptop.
    I agree with your first thought, it's YouView's responsibility (or Humax's).
  • edited 26 September 2013, 8:34AM
    >> I agree with your first thought, it's YouView's responsibility (or Humax's).

    Neither YouView nor Humax code the iPlayer app/player. If the problem is within that iPlayer code then it's an issue only the BBC can fix.

    People having issue with iPlayer don't need to "campaign", they just need to raise it with the BBC via their published contact details: http://www.youview.com/support/kb/use...
  • PPP QQQPPP QQQ Member Posts: 857
    edited 6 April 2013, 10:03AM
    The reason I think the responsibility rests with the BBC is because on my box I haven't had any problems using any of the other three players.

    iPlayer on a laptop could work fine while iPlayer on YouView fails, because they're different software running on different platforms with different hardware. Even the bb connection may be different, if the YV box is using Powerline adapters.

    Comparing iPlayer on YV to iPlayer on Smart TV, both using Powerline, is a closer comparison, as you can test using exactly the same connection, thus ruling out the bb as possible cause. But it's still different hardware and software.

    The closest comparison is between two players on YouView. The bb connection is the same, the platform is the same, the two players can be tested on broadly similar tasks (i.e. streaming SD). If one of the four players buffers, while the other three don't, to me that suggests the problem lies with the player that's buffering.

    However, if other players on the same platform also experience buffering, then in that case I'd agree it's probably a problem with the YouView box, in which case ring YouView support.
  • BoDBoD Member Posts: 69
    edited 6 April 2013, 10:19AM
    PPP QQQ said:

    It's the BBC's responsibility, as it's their player.

    What?! If the player code works fine on other platforms how on earth can it be the the BBC?
  • BoDBoD Member Posts: 69
    edited 6 April 2013, 10:28AM
    As I have already posted. I have 4 players...
    Panasonic TV
    Sony TV
    Samsung TV
    YV box.

    Only the YV box buffers.

    I also have two internet connections. 42mbps BT Infinity & Virgin Media 60mbps. Makes no difference which one I use. The YV is the only one that buffers. If you reboot the box it works ok for probably 30 mins and then buffering starts again.

    It's poorly written code that handles the OD content or the hardware is not up to the job.

    If it's not fixed in the next release then it's refund time. Too many issue with YV.
  • PPP QQQPPP QQQ Member Posts: 857
    edited 6 April 2013, 10:28AM
    BoD said:

    As I have already posted. I have 4 players...
    Panasonic TV
    Sony TV
    Samsung TV
    YV box.

    Only the YV box buffers.

    I also have two internet connections. 42mbps BT Infinity & Virgin Media 60mbps. Makes no difference which one I use. The YV is the only one that buffers. If you reboot the box it works ok for probably 30 mins and then buffering starts again.

    It's poorly written code that handles the OD content or the hardware is not up to the job.

    If it's not fixed in the next release then it's refund time. Too many issue with YV.

    I agree - if I'd paid for my box I'd have taken it back by now.
  • YouviewNewbieYouviewNewbie Member Posts: 8
    edited 30 July 2013, 9:01AM
    I have same buffering issues, which I never experienced, when using iplayer on PS3. The only difference was PS3 was using wireless...
  • AndyTAndyT Member Posts: 24
    edited 6 March 2017, 10:48PM
    So I contacted the BBC about it (thanks for the link Martin), and this is their response:

    "Thank you for contacting the BBC iPlayer support team.
    I understand that you’ve experienced issues when trying to access the BBC iPlayer on your YouView Box.

    Our Service partner has identified an issue where some users are not able to access BBC iPlayer on their YouView set-top-box.

    If a box restart does not solve the problem then we have been informed that the way to fix this issue is by performing a Maintenance Mode Recovery.

    As this process involves a few steps, it's highly recommended that do not try this on your own, but to contact your set-top-box provider or manufacturer for telephone support to assist you."

    Does anyone know exactly what this is, and if I will lose my data (catalogue of recorded programmes) in the process ?

    cheers
  • RoyRoy Member, Super User Posts: 17,455 ✭✭✭
    edited 6 March 2017, 10:48PM
    http://videos.youview.com/support/mai...

    Only for Humaxes, and not Huaweis, as you need the four buttons on the unit itself.

    Various resets of increasing drasticness are offered, but most do preserve your recordings, though may lose schedules, tuning, and other non-default settings, so make a note of these first.
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
  • BoDBoD Member Posts: 69
    edited 24 April 2013, 7:54AM
    AndyT said:

    So I contacted the BBC about it (thanks for the link Martin), and this is their response:

    "Thank you for contacting the BBC iPlayer support team.
    I understand that you’ve experienced issues when trying to access the BBC iPlayer on your YouView Box.

    Our Service partner has identified an issue where some users are not able to access BBC iPlayer on their YouView set-top-box.

    If a box restart does not solve the problem then we have been informed that the way to fix this issue is by performing a Maintenance Mode Recovery.

    As this process involves a few steps, it's highly recommended that do not try this on your own, but to contact your set-top-box provider or manufacturer for telephone support to assist you."

    Does anyone know exactly what this is, and if I will lose my data (catalogue of recorded programmes) in the process ?

    cheers

    Those are definitely not viable solutions.
  • RoyRoy Member, Super User Posts: 17,455 ✭✭✭
    edited 7 December 2016, 8:38AM
    AndyT said:

    So I contacted the BBC about it (thanks for the link Martin), and this is their response:

    "Thank you for contacting the BBC iPlayer support team.
    I understand that you’ve experienced issues when trying to access the BBC iPlayer on your YouView Box.

    Our Service partner has identified an issue where some users are not able to access BBC iPlayer on their YouView set-top-box.

    If a box restart does not solve the problem then we have been informed that the way to fix this issue is by performing a Maintenance Mode Recovery.

    As this process involves a few steps, it's highly recommended that do not try this on your own, but to contact your set-top-box provider or manufacturer for telephone support to assist you."

    Does anyone know exactly what this is, and if I will lose my data (catalogue of recorded programmes) in the process ?

    cheers

    BoD I suspect you are right, but can you amplify your reasoning here?
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
  • AndyTAndyT Member Posts: 24
    edited 23 February 2014, 11:49PM
    AndyT said:

    So I contacted the BBC about it (thanks for the link Martin), and this is their response:

    "Thank you for contacting the BBC iPlayer support team.
    I understand that you’ve experienced issues when trying to access the BBC iPlayer on your YouView Box.

    Our Service partner has identified an issue where some users are not able to access BBC iPlayer on their YouView set-top-box.

    If a box restart does not solve the problem then we have been informed that the way to fix this issue is by performing a Maintenance Mode Recovery.

    As this process involves a few steps, it's highly recommended that do not try this on your own, but to contact your set-top-box provider or manufacturer for telephone support to assist you."

    Does anyone know exactly what this is, and if I will lose my data (catalogue of recorded programmes) in the process ?

    cheers

    Presumably my best course of action would be to try, fail, and report the fact putting the ball back in their court. Unless you're saying this is going to fry my machine or something..?

    It would be helpful to know why you think it's not viable?
  • AndyTAndyT Member Posts: 24
    edited 23 February 2014, 11:49PM
    AndyT said:

    So I contacted the BBC about it (thanks for the link Martin), and this is their response:

    "Thank you for contacting the BBC iPlayer support team.
    I understand that you’ve experienced issues when trying to access the BBC iPlayer on your YouView Box.

    Our Service partner has identified an issue where some users are not able to access BBC iPlayer on their YouView set-top-box.

    If a box restart does not solve the problem then we have been informed that the way to fix this issue is by performing a Maintenance Mode Recovery.

    As this process involves a few steps, it's highly recommended that do not try this on your own, but to contact your set-top-box provider or manufacturer for telephone support to assist you."

    Does anyone know exactly what this is, and if I will lose my data (catalogue of recorded programmes) in the process ?

    cheers

    Presumably my best course of action would be to try, fail, and report the fact putting the ball back in their court. Unless you're saying this is going to fry my machine or something..?

    It would be helpful to know why you think it's not viable?
  • BoDBoD Member Posts: 69
    edited 24 April 2013, 12:49PM
    AndyT said:

    So I contacted the BBC about it (thanks for the link Martin), and this is their response:

    "Thank you for contacting the BBC iPlayer support team.
    I understand that you’ve experienced issues when trying to access the BBC iPlayer on your YouView Box.

    Our Service partner has identified an issue where some users are not able to access BBC iPlayer on their YouView set-top-box.

    If a box restart does not solve the problem then we have been informed that the way to fix this issue is by performing a Maintenance Mode Recovery.

    As this process involves a few steps, it's highly recommended that do not try this on your own, but to contact your set-top-box provider or manufacturer for telephone support to assist you."

    Does anyone know exactly what this is, and if I will lose my data (catalogue of recorded programmes) in the process ?

    cheers

    Why should you have to restart or do MMR on your YV box everytime an OD player starts buffering? Am I the only one that finds that ridiculous?
  • AndyTAndyT Member Posts: 24
    edited 23 February 2014, 11:49PM
    AndyT said:

    So I contacted the BBC about it (thanks for the link Martin), and this is their response:

    "Thank you for contacting the BBC iPlayer support team.
    I understand that you’ve experienced issues when trying to access the BBC iPlayer on your YouView Box.

    Our Service partner has identified an issue where some users are not able to access BBC iPlayer on their YouView set-top-box.

    If a box restart does not solve the problem then we have been informed that the way to fix this issue is by performing a Maintenance Mode Recovery.

    As this process involves a few steps, it's highly recommended that do not try this on your own, but to contact your set-top-box provider or manufacturer for telephone support to assist you."

    Does anyone know exactly what this is, and if I will lose my data (catalogue of recorded programmes) in the process ?

    cheers

    Nope. I guess I'm naively hoping they were suggesting a one time fix... If it doesn't work I'll just be ditching iplayer
  • RoyRoy Member, Super User Posts: 17,455 ✭✭✭
    edited 7 December 2016, 8:38AM
    AndyT said:

    So I contacted the BBC about it (thanks for the link Martin), and this is their response:

    "Thank you for contacting the BBC iPlayer support team.
    I understand that you’ve experienced issues when trying to access the BBC iPlayer on your YouView Box.

    Our Service partner has identified an issue where some users are not able to access BBC iPlayer on their YouView set-top-box.

    If a box restart does not solve the problem then we have been informed that the way to fix this issue is by performing a Maintenance Mode Recovery.

    As this process involves a few steps, it's highly recommended that do not try this on your own, but to contact your set-top-box provider or manufacturer for telephone support to assist you."

    Does anyone know exactly what this is, and if I will lose my data (catalogue of recorded programmes) in the process ?

    cheers

    BoD

    No, but you might be the only one interpreting it that way. As AndyT thinks, not naively, I'm sure the BBC were suggesting this as a permanent fix.

    Whether it is or not, of course, is another matter, but if it works at all, it ought to be permanent, or else the box may be faulty, and will need replacing.
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
  • YouviewNewbieYouviewNewbie Member Posts: 8
    edited 30 July 2013, 9:01AM
    I updated Youview to latest firmware, etc...

    I am still getting buffering issues with BBC iplayer content on Youview box. I was watching iplayer content and about 20mins in it started buffering and then throws up the dreaded "Return to iPlayer" or "Exit to Youview" message . I wasn't using any other internet enabled devices. I decided to try an experiment, e.g.

    i) Started watching iPlayer content on Youview box
    ii) Started laptop and synced iPlayer with program I was watching in Youview box.

    Once again after a period of time the Youview box starts buffering. I checked the laptop and the same program was still running with no buffering. *

    This would lead me to conclude that it's a Youview box problem, rather than a BBC iplayer issue.

    * I don't mind the buffering, but it's the annoying "Cancel and return to iplayer" and then the eventual return to Youview's tv guide.... No matter how many times I try to return to iPlayer. You think if this was connection or download issues it would sort itself out and eventually let you return to the iplayer content but no :(
  • Matt FMatt F Member Posts: 204
    edited 29 April 2013, 7:29PM
    I have had several buffer and subsequent fails of bbci programmes recently. I don't remember it being a problem before. The other players work fine to my knowledge. I would be a little apprehensive to go through a maintenance mode cycle.
  • Jack GreenJack Green Member Posts: 1
    edited 29 April 2013, 7:29PM
    Matt F said:

    I have had several buffer and subsequent fails of bbci programmes recently. I don't remember it being a problem before. The other players work fine to my knowledge. I would be a little apprehensive to go through a maintenance mode cycle.

    I'm having exactly the same issues at the moment. 4OD and ITV player work just fine but iPlayer on YouView constantly drops out a few minutes into a programme (I've tried several different programmes - all had the same problem).

    Sometimes I get a YVM102 error and sometimes there is no error message at all.

    This all started occurring for me a few days ago. Before that it was working perfectly.
  • J CarringtonJ Carrington Member Posts: 5
    edited 2 June 2013, 7:18PM
    I get the same problem on my Youview box. I have watched a couple of programmes through iPlayer today and get buffering every 20 minutes. All very frustrating - no problems with the other players, or indeed watching iPlayer on other devices.
  • DuvetManDuvetMan Member Posts: 75
    edited 2 August 2014, 4:52PM
    just watched iplayer (the fall) and the same thing id happening with me
  • Dave AllenDave Allen Member Posts: 3
    edited 13 June 2013, 8:31PM
    I have just had the same issue. I even have a 40Meg Fibre connection!! This is one of the fundamental reasons for buying a Youview box.
  • edited 8 January 2015, 4:53PM
    I tried to watch the Horizon programme about Earthquakes on iPlayer at 17.30 yesterday. It was a complete nightmare - buffering, blank screens, programme just stopping for no reason etc. Tried again today at the same time and it behaved perfectly. I don't understand what's going on.
  • Philip TrottPhilip Trott Member Posts: 1,040 admin
    edited 17 February 2017, 5:59PM
    Hi guys,

    If you are encountering issues with programme playback on the iplayer app you could try restarting the YouView box to see if this stops the problem. Sometimes it can be caused by Traffic management, although this is not the case with every ISP so you may want to check with them to confirm.

    If the issue persists you can also contact YouView viewer support which can be found at http://www.youview.com/support/kb/use.... Alternatively the BBC iplayer help page can be found here iplayerhelp.external.bbc.co.uk/help.

    Thanks,

    Phil
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