BBC Iplayer buffering and dropping out a lot?

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Comments

  • VisionmanVisionman Member, Super User Posts: 10,299 ✭✭✭
    edited 6 March 2017, 9:48PM
    Doug Eltham>
    Another disappointed customer. Bought my YouView box yesterday entirely for the purpose of watching iplayer on my tv.
    No you didn't. What hyperbole.
    I'm now happy with the disagree icon, because its gone.
  • Christine StibbardsChristine Stibbards Member Posts: 17
    edited 25 September 2013, 6:25PM
    Tonight my screen froze and YouView would not respond to any buttons on the remote other than the on/off buttons and the volume/mute buttons. I couldn't even change a channel. It started with that onscreen message about YouView not being able to connect to the internet, then a message at the top of the screen informing me that it was now connected, but no response to my key presses.

    After checking the connections and the batteries I went onto the Internet to look for a cure and all I could find was how to reset the remote and make sure it synced with my TV. I went through the process. Apparently it did connect, as it was able to turn the set on and off, but it was still not responding to most of the keys. The only other option was to reset the box to factory settings which would have wiped my recordings.

    A TalkTalk customer support guy solved the problem for me. I can't find mention of it in the online guide but there's a button at the back of the Huawei YouView box that resets the box. It's now working better than it ever has and I tried the beginning of a programme that kept 'buffering' and the first few minutes at least were stutter free. I'm hoping it will last.
  • mountainmountain Member Posts: 5
    edited 19 September 2013, 11:11PM

    Tonight my screen froze and YouView would not respond to any buttons on the remote other than the on/off buttons and the volume/mute buttons. I couldn't even change a channel. It started with that onscreen message about YouView not being able to connect to the internet, then a message at the top of the screen informing me that it was now connected, but no response to my key presses.

    After checking the connections and the batteries I went onto the Internet to look for a cure and all I could find was how to reset the remote and make sure it synced with my TV. I went through the process. Apparently it did connect, as it was able to turn the set on and off, but it was still not responding to most of the keys. The only other option was to reset the box to factory settings which would have wiped my recordings.

    A TalkTalk customer support guy solved the problem for me. I can't find mention of it in the online guide but there's a button at the back of the Huawei YouView box that resets the box. It's now working better than it ever has and I tried the beginning of a programme that kept 'buffering' and the first few minutes at least were stutter free. I'm hoping it will last.

    Like Doug, I also bought YouView purely so that I could watch iplayer on my tv. I have a perfectly good PVR already. YouView box went back to the store today.

    Don't be so quick to judge.
  • mountainmountain Member Posts: 5
    edited 19 September 2013, 11:11PM

    Tonight my screen froze and YouView would not respond to any buttons on the remote other than the on/off buttons and the volume/mute buttons. I couldn't even change a channel. It started with that onscreen message about YouView not being able to connect to the internet, then a message at the top of the screen informing me that it was now connected, but no response to my key presses.

    After checking the connections and the batteries I went onto the Internet to look for a cure and all I could find was how to reset the remote and make sure it synced with my TV. I went through the process. Apparently it did connect, as it was able to turn the set on and off, but it was still not responding to most of the keys. The only other option was to reset the box to factory settings which would have wiped my recordings.

    A TalkTalk customer support guy solved the problem for me. I can't find mention of it in the online guide but there's a button at the back of the Huawei YouView box that resets the box. It's now working better than it ever has and I tried the beginning of a programme that kept 'buffering' and the first few minutes at least were stutter free. I'm hoping it will last.

    Like Doug, I also bought YouView purely so that I could watch iplayer on my tv. I have a perfectly good PVR already. YouView box went back to the store today.

    Don't be so quick to judge.
  • VisionmanVisionman Member, Super User Posts: 10,299 ✭✭✭
    edited 6 March 2017, 9:48PM
    You bought a £200 Hybrid Freeview HD PVR just to get the BBC iPlayer on your TV?

    I really don't know what to say to that.
    I'm now happy with the disagree icon, because its gone.
  • GeoGeo Member Posts: 5
    edited 20 September 2013, 6:11AM
    Visionman said:

    Doug Eltham>
    Another disappointed customer. Bought my YouView box yesterday entirely for the purpose of watching iplayer on my tv.
    No you didn't. What hyperbole.Ouch. For the small amount of TV I watch live an aerial is fine. Other than that it's iPlayer on the laptop, without the buffering etc that seems to be an issue with lots of the people on this thread.
  • RoyRoy Member, Super User Posts: 17,595 ✭✭✭
    edited 7 December 2016, 7:38AM
    Visionman said:

    Doug Eltham>
    Another disappointed customer. Bought my YouView box yesterday entirely for the purpose of watching iplayer on my tv.
    No you didn't. What hyperbole.Presumably it's an issue with you too, or you'd watch the BBC iPlayer on your YouView box, and happily let it buffer?
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
  • RoyRoy Member, Super User Posts: 17,595 ✭✭✭
    edited 6 March 2017, 9:48PM
    Christine

    I think the button he had you press was the Power On/Off. He could have had you hold down the Standby button on the front for just over eight seconds, which has about the same effect, except it is electrically a little gentler.

    But the 'soft reset', as its called, lamentably missing from the Guide as you say, will become your friend over the course of your YouView box ownership, and is the first port of call whenever the box starts to misbehave, though you need to pick a time when the box isn't recording.

    Indeed, some people use it every few days whether it seems needed or not, just to ensure that the running software on the box is refreshed.

    Certainly, the issues you had merited this action, and many new YouView boxes seem to benefit from a soft reset soon after acquisition.

    The thing to watch out for now is whether you had one-time gremlins that have gone away for good, or some box fault that means the software corruption will rapidly re establish itself, and you will keep needing regular resets. In that case, the box is faulty, and the resets just deal with the symptoms, not the disease.

    But let's hope not, and that all is now well.

    However, regarding the BBC iPlayer buffering, I'm glad it seems lessened, and maybe you now have one of the lucky boxes that don't seem to suffer from this, but there is a problem in the BBC iPlayer that needs fixing, and which they are currently hunting down, that often does not go away after a soft reset.

    And, alas, it tends to give you about fifteen minutes before it starts buffering, so your test of whether it has gone away or not should be at least half an hour, not just a few minutes.

    If you were getting buffering almost immediately before, though, then that won't have been the bug in question, it will have been some other issue, and one that the soft reset has almost certainly dispelled.
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
  • RoyRoy Member, Super User Posts: 17,595 ✭✭✭
    edited 7 December 2016, 7:38AM
    Visionman said:

    You bought a £200 Hybrid Freeview HD PVR just to get the BBC iPlayer on your TV?

    I really don't know what to say to that.

    How about 'you could have just bought an x for £y'? I can solve x and y with a NowTV box for £10 to get the BBC iPlayer and Demand 5, but what might x and y be if I want itv and 4OD besides?
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
  • GeoGeo Member Posts: 5
    edited 20 September 2013, 7:39AM
    Visionman said:

    Doug Eltham>
    Another disappointed customer. Bought my YouView box yesterday entirely for the purpose of watching iplayer on my tv.
    No you didn't. What hyperbole.That's right Roy.
  • edited 8 January 2015, 3:54PM
    Roy1 said:

    Christine

    I think the button he had you press was the Power On/Off. He could have had you hold down the Standby button on the front for just over eight seconds, which has about the same effect, except it is electrically a little gentler.

    But the 'soft reset', as its called, lamentably missing from the Guide as you say, will become your friend over the course of your YouView box ownership, and is the first port of call whenever the box starts to misbehave, though you need to pick a time when the box isn't recording.

    Indeed, some people use it every few days whether it seems needed or not, just to ensure that the running software on the box is refreshed.

    Certainly, the issues you had merited this action, and many new YouView boxes seem to benefit from a soft reset soon after acquisition.

    The thing to watch out for now is whether you had one-time gremlins that have gone away for good, or some box fault that means the software corruption will rapidly re establish itself, and you will keep needing regular resets. In that case, the box is faulty, and the resets just deal with the symptoms, not the disease.

    But let's hope not, and that all is now well.

    However, regarding the BBC iPlayer buffering, I'm glad it seems lessened, and maybe you now have one of the lucky boxes that don't seem to suffer from this, but there is a problem in the BBC iPlayer that needs fixing, and which they are currently hunting down, that often does not go away after a soft reset.

    And, alas, it tends to give you about fifteen minutes before it starts buffering, so your test of whether it has gone away or not should be at least half an hour, not just a few minutes.

    If you were getting buffering almost immediately before, though, then that won't have been the bug in question, it will have been some other issue, and one that the soft reset has almost certainly dispelled.

    Roy, Christine is with TalkTalk - she doesn't have a big button!
  • Christine StibbardsChristine Stibbards Member Posts: 17
    edited 20 September 2013, 8:04AM
    Roy1 said:

    Christine

    I think the button he had you press was the Power On/Off. He could have had you hold down the Standby button on the front for just over eight seconds, which has about the same effect, except it is electrically a little gentler.

    But the 'soft reset', as its called, lamentably missing from the Guide as you say, will become your friend over the course of your YouView box ownership, and is the first port of call whenever the box starts to misbehave, though you need to pick a time when the box isn't recording.

    Indeed, some people use it every few days whether it seems needed or not, just to ensure that the running software on the box is refreshed.

    Certainly, the issues you had merited this action, and many new YouView boxes seem to benefit from a soft reset soon after acquisition.

    The thing to watch out for now is whether you had one-time gremlins that have gone away for good, or some box fault that means the software corruption will rapidly re establish itself, and you will keep needing regular resets. In that case, the box is faulty, and the resets just deal with the symptoms, not the disease.

    But let's hope not, and that all is now well.

    However, regarding the BBC iPlayer buffering, I'm glad it seems lessened, and maybe you now have one of the lucky boxes that don't seem to suffer from this, but there is a problem in the BBC iPlayer that needs fixing, and which they are currently hunting down, that often does not go away after a soft reset.

    And, alas, it tends to give you about fifteen minutes before it starts buffering, so your test of whether it has gone away or not should be at least half an hour, not just a few minutes.

    If you were getting buffering almost immediately before, though, then that won't have been the bug in question, it will have been some other issue, and one that the soft reset has almost certainly dispelled.

    Roy, thanks for the advice to keep an eye on things and try a soft reset again if necessary. I've had problems with buffering right at the start of some programmes, annoyingly right at a later, crucial, moment in others. The thing I hate most is being told to 'come back later' or that the box can't even connect to a router which has no problems with anything else and no settings have been changed on YouView. I even commit the eco-sin of leaving the whole thing on standby now (except the TV) as told by the latest engineer to do so.
  • RoyRoy Member, Super User Posts: 17,595 ✭✭✭
    edited 7 December 2016, 7:38AM
    Roy1 said:

    Christine

    I think the button he had you press was the Power On/Off. He could have had you hold down the Standby button on the front for just over eight seconds, which has about the same effect, except it is electrically a little gentler.

    But the 'soft reset', as its called, lamentably missing from the Guide as you say, will become your friend over the course of your YouView box ownership, and is the first port of call whenever the box starts to misbehave, though you need to pick a time when the box isn't recording.

    Indeed, some people use it every few days whether it seems needed or not, just to ensure that the running software on the box is refreshed.

    Certainly, the issues you had merited this action, and many new YouView boxes seem to benefit from a soft reset soon after acquisition.

    The thing to watch out for now is whether you had one-time gremlins that have gone away for good, or some box fault that means the software corruption will rapidly re establish itself, and you will keep needing regular resets. In that case, the box is faulty, and the resets just deal with the symptoms, not the disease.

    But let's hope not, and that all is now well.

    However, regarding the BBC iPlayer buffering, I'm glad it seems lessened, and maybe you now have one of the lucky boxes that don't seem to suffer from this, but there is a problem in the BBC iPlayer that needs fixing, and which they are currently hunting down, that often does not go away after a soft reset.

    And, alas, it tends to give you about fifteen minutes before it starts buffering, so your test of whether it has gone away or not should be at least half an hour, not just a few minutes.

    If you were getting buffering almost immediately before, though, then that won't have been the bug in question, it will have been some other issue, and one that the soft reset has almost certainly dispelled.

    gwatuk

    Who said 'big'? I didn't.

    I'm told that holding in the little Standby button on the Huawei for more than eight seconds will trigger a soft reset.

    But I don't have one to try it on.

    You do, though. Can you try this and report back yea or nay?
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
  • Christine StibbardsChristine Stibbards Member Posts: 17
    edited 20 September 2013, 2:58PM
    Roy1 said:

    Christine

    I think the button he had you press was the Power On/Off. He could have had you hold down the Standby button on the front for just over eight seconds, which has about the same effect, except it is electrically a little gentler.

    But the 'soft reset', as its called, lamentably missing from the Guide as you say, will become your friend over the course of your YouView box ownership, and is the first port of call whenever the box starts to misbehave, though you need to pick a time when the box isn't recording.

    Indeed, some people use it every few days whether it seems needed or not, just to ensure that the running software on the box is refreshed.

    Certainly, the issues you had merited this action, and many new YouView boxes seem to benefit from a soft reset soon after acquisition.

    The thing to watch out for now is whether you had one-time gremlins that have gone away for good, or some box fault that means the software corruption will rapidly re establish itself, and you will keep needing regular resets. In that case, the box is faulty, and the resets just deal with the symptoms, not the disease.

    But let's hope not, and that all is now well.

    However, regarding the BBC iPlayer buffering, I'm glad it seems lessened, and maybe you now have one of the lucky boxes that don't seem to suffer from this, but there is a problem in the BBC iPlayer that needs fixing, and which they are currently hunting down, that often does not go away after a soft reset.

    And, alas, it tends to give you about fifteen minutes before it starts buffering, so your test of whether it has gone away or not should be at least half an hour, not just a few minutes.

    If you were getting buffering almost immediately before, though, then that won't have been the bug in question, it will have been some other issue, and one that the soft reset has almost certainly dispelled.

    It wouldn't have helped me yesterday, as the remote was not responding. With the exception of the on/off buttons, the AV choice button and the volume/mute buttons, nothing else registered.
  • robert.inksonrobert.inkson Member Posts: 75
    edited 20 September 2013, 5:55PM
    Has anyone had the problem on 4OD where the program itself plays fine but adverts before and during the program buffer continuously.Does my head in,and yes iplayer is also a pain.
  • Peter DayPeter Day Member Posts: 14
    edited 20 September 2013, 4:09PM
    No, haven't had that. But not being able to fast forward through the ads is a pain in the proverbial.
  • Neil MalleyNeil Malley Member Posts: 2
    edited 20 September 2013, 5:31PM

    I'm getting the same problem. iPlayer on Youview is basically unusable because of this.

    I've had a BT engineer out to check the line today and its a-okay. EE have switched me from Fast Path to Interleaved Path and this has made no difference to this issue.

    Buffering usual occurs within five minutes of the start of the programme.Rarely, it corrects itself after a few seconds of the spinning arrow. Usually it displays the error message and you have to basically restart iPlayer and the stream again from the beginning.

    It happens at all times of day. I watch on HD usually.

    I thought i'd offer an update re my situation. I decided to set the network settings on the Youview box from automatic to manual and assign a static ip address to the Youview box in my router. Also, I manually assigned the primary and secondary dns ip addresses using the dns ip's from the router (the automatic setting was using the default gateway address as the primary dns and the secondary dns address was blank).

    Using these settings i have not had a single buffering issue in 7 days and counting. I have used iplayer everday. I'm no network engineer nor do i fully understand what i've done (or even if its just a coincidence). What I do know is my buffering problem with iPlayer has disappeared.
  • RoyRoy Member, Super User Posts: 17,595 ✭✭✭
    edited 7 December 2016, 7:38AM
    Roy1 said:

    Christine

    I think the button he had you press was the Power On/Off. He could have had you hold down the Standby button on the front for just over eight seconds, which has about the same effect, except it is electrically a little gentler.

    But the 'soft reset', as its called, lamentably missing from the Guide as you say, will become your friend over the course of your YouView box ownership, and is the first port of call whenever the box starts to misbehave, though you need to pick a time when the box isn't recording.

    Indeed, some people use it every few days whether it seems needed or not, just to ensure that the running software on the box is refreshed.

    Certainly, the issues you had merited this action, and many new YouView boxes seem to benefit from a soft reset soon after acquisition.

    The thing to watch out for now is whether you had one-time gremlins that have gone away for good, or some box fault that means the software corruption will rapidly re establish itself, and you will keep needing regular resets. In that case, the box is faulty, and the resets just deal with the symptoms, not the disease.

    But let's hope not, and that all is now well.

    However, regarding the BBC iPlayer buffering, I'm glad it seems lessened, and maybe you now have one of the lucky boxes that don't seem to suffer from this, but there is a problem in the BBC iPlayer that needs fixing, and which they are currently hunting down, that often does not go away after a soft reset.

    And, alas, it tends to give you about fifteen minutes before it starts buffering, so your test of whether it has gone away or not should be at least half an hour, not just a few minutes.

    If you were getting buffering almost immediately before, though, then that won't have been the bug in question, it will have been some other issue, and one that the soft reset has almost certainly dispelled.

    The button we are talking about is on the front of the Huawei box, so it might still have been press able even though the remote wasn't getting a response.

    There are buttons on the front of the Huawei, aren't there?
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
  • Old Welsh DragonOld Welsh Dragon Member Posts: 367
    edited 11 December 2016, 10:58AM

    I'm getting the same problem. iPlayer on Youview is basically unusable because of this.

    I've had a BT engineer out to check the line today and its a-okay. EE have switched me from Fast Path to Interleaved Path and this has made no difference to this issue.

    Buffering usual occurs within five minutes of the start of the programme.Rarely, it corrects itself after a few seconds of the spinning arrow. Usually it displays the error message and you have to basically restart iPlayer and the stream again from the beginning.

    It happens at all times of day. I watch on HD usually.

    Not having any buffering problems myself. But if this worked for you maybe others could give it a go. But they will need detailed info on how to to it, and different router brands setting vary... So Youview tech might help..
  • Christine StibbardsChristine Stibbards Member Posts: 17
    edited 20 September 2013, 5:42PM
    Roy1 said:

    Christine

    I think the button he had you press was the Power On/Off. He could have had you hold down the Standby button on the front for just over eight seconds, which has about the same effect, except it is electrically a little gentler.

    But the 'soft reset', as its called, lamentably missing from the Guide as you say, will become your friend over the course of your YouView box ownership, and is the first port of call whenever the box starts to misbehave, though you need to pick a time when the box isn't recording.

    Indeed, some people use it every few days whether it seems needed or not, just to ensure that the running software on the box is refreshed.

    Certainly, the issues you had merited this action, and many new YouView boxes seem to benefit from a soft reset soon after acquisition.

    The thing to watch out for now is whether you had one-time gremlins that have gone away for good, or some box fault that means the software corruption will rapidly re establish itself, and you will keep needing regular resets. In that case, the box is faulty, and the resets just deal with the symptoms, not the disease.

    But let's hope not, and that all is now well.

    However, regarding the BBC iPlayer buffering, I'm glad it seems lessened, and maybe you now have one of the lucky boxes that don't seem to suffer from this, but there is a problem in the BBC iPlayer that needs fixing, and which they are currently hunting down, that often does not go away after a soft reset.

    And, alas, it tends to give you about fifteen minutes before it starts buffering, so your test of whether it has gone away or not should be at least half an hour, not just a few minutes.

    If you were getting buffering almost immediately before, though, then that won't have been the bug in question, it will have been some other issue, and one that the soft reset has almost certainly dispelled.

    Mine has only a power button, a plus button and a minus button.

    The power button didn't respond when the customer service chap asked me to try it, so he told me to press and hold the button on the back. I still haven't seen even that button as the box has various cables and wires preventing it being easily turned around, given its position under the TV and my position, kneeling in a room illuminated only by a couple of lamps.
  • Christine StibbardsChristine Stibbards Member Posts: 17
    edited 20 September 2013, 5:55PM

    Has anyone had the problem on 4OD where the program itself plays fine but adverts before and during the program buffer continuously.Does my head in,and yes iplayer is also a pain.

    Now you mention it, there has been more than one occasion when I had to stop watching a programme because it got 'jammed' on an advert. That sometimes seems to happen if I mute the ads. One positive is that, because I watched the TalkTalk ad with the sound on, I discovered that it's possible to record from the programme guide for the previous week via catch up, instead of laboriously pressing a button for each of the letters onscreen. Why did no one tell me that? I wasn't even given the correct guide for my remote when my box was installed last November.

    I also discovered, via the Open Reach engineer who installed my fibre broadband ten days ago, that with a fibre connection, it is technically possible to go straight to the end of a programme on catch up and watch just from the point you wish. Useful if you miss the end due to an interruption. The only time I tried in on You View it went into terminal buffering (sounds like a euphemism for dementia!), but I can vouch for it's efficacy on a MacBook.
  • sam1sam1 Member Posts: 1,182 ✭✭
    edited 25 September 2013, 9:47AM
    Neil Malley 1 hour ago
    I thought i'd offer an update re my situation. I decided to set the network settings on the Youview box from automatic to manual and assign a static ip address to the Youview box in my router. Also, I manually assigned the primary and secondary dns ip addresses using the dns ip's from the router (the automatic setting was using the default gateway address as the primary dns and the secondary dns address was blank).

    Using these settings i have not had a single buffering issue in 7 days and counting. I have used iplayer everday. I'm no network engineer nor do i fully understand what i've done (or even if its just a coincidence). What I do know is my buffering problem with iPlayer has disappeared.
    Neil, thanks for posting this. I can't try it out, because my YouView box is now too poorly to connect, but I hope to hear from others whether this works for them.
  • stormystormy Member Posts: 1,026 ✭✭
    edited 3 March 2017, 5:12PM
    Got my DTR-T1010 today and tried out iPlayer in HD and its working great. Buffers slightly at the beginning but no problem after 15 or 20 mins. So hopefully fingers crossed this isn't affecting me (I am on ADSL @ 15Mbps).
  • RoyRoy Member, Super User Posts: 17,595 ✭✭✭
    edited 6 March 2017, 9:48PM
    sam

    Re your Neil quote:

    There's something about manual network settings versus automatic that shouldn't be, but is.

    My wife's Samsung TV would lose its network settings when put in standby, and need the wifi password entering every time it was turned on.

    We were on the point of sending it for repair, as recommended by Samsung online support, when I looked up the issue on the net, and found it a problem across a range of Samsung TVs, and also the suggestion that manual settings would be remembered where automatic ones weren't.

    And so it proved; I took the automatically assigned settings, put them in manually, and the TV remembered them just fine, even when disconnected from the mains.

    I can't imagine what the bug that this fixes might be; but it works.

    So it's at least worth a try to make the network settings manually instead of automatically, and see if this fixes the BBC iPlayer buffering issue.
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
  • sam1sam1 Member Posts: 1,182 ✭✭
    edited 6 March 2017, 9:48PM
    I'd like to try it, but I don't want to risk terminating the box.

    I was thinking, it might explain why the YouView team haven't been able to duplicate the problem, if the test boxes have all had their network settings entered manually.
  • edited 8 January 2015, 3:54PM
    Roy1 said:

    Christine

    I think the button he had you press was the Power On/Off. He could have had you hold down the Standby button on the front for just over eight seconds, which has about the same effect, except it is electrically a little gentler.

    But the 'soft reset', as its called, lamentably missing from the Guide as you say, will become your friend over the course of your YouView box ownership, and is the first port of call whenever the box starts to misbehave, though you need to pick a time when the box isn't recording.

    Indeed, some people use it every few days whether it seems needed or not, just to ensure that the running software on the box is refreshed.

    Certainly, the issues you had merited this action, and many new YouView boxes seem to benefit from a soft reset soon after acquisition.

    The thing to watch out for now is whether you had one-time gremlins that have gone away for good, or some box fault that means the software corruption will rapidly re establish itself, and you will keep needing regular resets. In that case, the box is faulty, and the resets just deal with the symptoms, not the disease.

    But let's hope not, and that all is now well.

    However, regarding the BBC iPlayer buffering, I'm glad it seems lessened, and maybe you now have one of the lucky boxes that don't seem to suffer from this, but there is a problem in the BBC iPlayer that needs fixing, and which they are currently hunting down, that often does not go away after a soft reset.

    And, alas, it tends to give you about fifteen minutes before it starts buffering, so your test of whether it has gone away or not should be at least half an hour, not just a few minutes.

    If you were getting buffering almost immediately before, though, then that won't have been the bug in question, it will have been some other issue, and one that the soft reset has almost certainly dispelled.

    Roy -
    I'm told that holding in the little Standby button on the Huawei for more than eight seconds will trigger a soft reset.
    On the Huawei box holding "the little Standby button" for more than about 5 seconds makes the box do a complete restart - is this what you mean by "a soft reset"?
    I'm not sure what the point of this is. I suppose if you run the box in "Low Eco" mode it will never revert to the total standby state.
    Is using the front button in this way supposed to be preferable to powering down with the rear power button (maybe because the hard drive isn't powered down?)
    I run the box in High Eco mode, so I guess this means I'm doing a soft reset every night?

    Also I'm really intrigued by how you came across this information, I've never encountered it before.
    Or were you just guessing that the Huawei's little button would do the same as the Humax's big button? :-)
  • RoyRoy Member, Super User Posts: 17,595 ✭✭✭
    edited 7 December 2016, 7:38AM
    sam1 said:

    I'd like to try it, but I don't want to risk terminating the box.

    I was thinking, it might explain why the YouView team haven't been able to duplicate the problem, if the test boxes have all had their network settings entered manually.

    No special reason it should terminate the box (though I know yours is unpredictably flaky).

    Go into Connection, note down the settings, go into Manual Connection and make the same settings.

    If it works OK, though, then longer term, I'd change the last number on the internal IP address to something around 150, outside the range your router is likely to assign devices after a reset, since making the settings manual means the router can no longer assign an IP address to the YouView box via DHCP, and also needs the smarts not to assign the fixed IP address you have chosen for the YouView box to something else as well.

    It ought to be able to cope with this, but why tempt fate? It also acts as a reminder to you that you've assigned a fixed address manually, as there is often nothing visible to you to indicate this in the device settings once you've done it.
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
  • Old Welsh DragonOld Welsh Dragon Member Posts: 367
    edited 26 February 2017, 12:20PM
    I've not had any real problems with iPlayer buffering, but last night I did.

    I was trying to watch Mock the Week but it buffered for about 40 seconds played for one second or two then froze. I kept on trying and it played after about the sixth or seventh attempt.

    Had the same problem last week but thought the problem was due to my Humax Freesay pvr booting wich is also connected to my network but most of the time in standby.

    My ADSL broadband speeds are not bad image

    It says Talk Talk but I'm on AOL, one of the same thing..
  • sam1sam1 Member Posts: 1,182 ✭✭
    edited 25 September 2013, 9:47AM
    Roy 1 hour ago
    No special reason it should terminate the box (though I know yours is unpredictably flaky).
    I didn't mean that changing the settings might terminate the box. :-)

    My box is no longer connected to the internet due to the BFIS message that appeared last week. I'm not experimenting at present, until I manage to get a new PVR in place. But I'm hoping to read the results of someone else's experiment.
  • Roger Cook1Roger Cook1 Member Posts: 1
    edited 24 September 2013, 1:07PM
    I'm sadly glad it is not just me. It really should be warned about, that the advertised catch-up features, aren't that good, BBCiPlayer being clearly the worst.
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