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YouView iOS app feedback

DADA Member Posts: 142
edited 19 March 2017, 10:46PM in Archived Posts
**Please only post feedback and bugs relating to the YouView iOS app here**

For discussion about future Android, Windows Phone and Web versions of remote record please continue the discussion in the original thread here: http://community.youview.com/youview/topics/youview_app-1eb6g2
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Comments

  • DADA Member Posts: 142
    edited 3 May 2014, 8:08PM
    Consolidated feedback already posted in the original thread:

    @Geraint Morris:
    Useful for setting a record if away from house, but font is way to big as are the channel names. On my iPhone 4 I have to scroll sideways just to view a programme title.

    @stuart621:
    Well I think it's great and have no issues with font size, colours or anything else.

    Series record and search will hopefully be useful future additions but for now it is brilliant.

    @Roy Brown:
    Also for the Record Request status for programmes to be shown on the EPG screen....

    @stuart621:
    Yes, along with the status of previously set up recordings.

    @Joseph Bool:
    Great, works well. Series record missing though?

    @sarumbear:
    ...My only gripe is the way the timeline works. It cannot go beyond midnight. You have to select the next day from a menu and then scroll to the left to see the beginning of the day. To see a program starting 5 minutes passed midnight is a very laborious process.

    Yes, this version 1 but who on their right mind thought of such a UI is beyond my human capabilities.

    @Gareth Williams:
    The Apple Remote app has a handy feature when used with the Apple TV, which would have been useful on the YouView app; it allows you to input text using your iOS device's keyboard. I'm hopeless with the mobile phone style text input on the remote, and certainly can't do it in the dark.

    @Owen Smith:
    Nice first start and I have successfully set a recording with it. I'd like to see the following improvements:

    * Ability to set series link recordings.

    * Show the sheduled recordings already on the YouView box. I'm in danger of overwriting a series link I already have with a one off recording from this App, or just wasting time wondering what I've set to record.

    * iPad specific version (preferrably with iPad 3 retina support), because the iPhone sceen emulation looks really poor and a native iPad version could display so much more information.

    @DA:
    App works a treat. I have some feedback and suggestions:

    * Please add continuous scrolling through midnight into the next day.
    * When a new day is selected the guide should stay where it is scrolled to instead of going to the top.
    * Increase definition/size of the dividing line between when programmes start and finish.
    * Add series record.
    * Add ability to change the text size (smaller).
    * Add search.
    * Add an icon to show which shows are due to be recorded (could be part of a wider schedule management section). This could also allow in-app clash management.
    * Make API available to other sites such as tvguide.co.uk so you can set a remote record from there.
    * If you have the iPlayer, ITV player or 4OD apps installed it would be good to be able to scroll backwards and watch a programme on demand in one of those apps right from the guide.

    @par:
    Great app could you add the ability to delete channels too from it (such as shopping channels etc for me)

    @The Meek:
    Piers, I am surprised that each “remote record” mobile device can only support one YV box. I have 3 HUMAX DTR-T1000GB boxes and can only control one per configure session – hardly “remote” for >1 YV box.

    I thought BT Vision were planning “multi-room”. But this mobile UI functionality shall not support a “multi-room” YV service. Should I visit confused.com?... Why can’t the mobile UI user configure and select >1 YV box?

    Series record does really need to be supported too. I also feel that an auto delete period function should be provided to help manage topical recordings that have a shelf life such as the news/politics shows/question time etc. (guess this goes for the box EPG too).

    It should be noted (in all marketing media and mobile device setup dialogue box) that the use of mobile devices with the YV box such as “Remote Record” prevents the use of “High Eco” mode.

    This makes the YV box less bedroom/quiet-room friendly.

    I was away on business last week so have only just had a chance to review this feature (and pay attention to forum) – apologies if this comment has been discussed earlier.

    Piers, Please review the HTML grid interface provided in the DigiGuide Windows product option (it includes a webserver too, http://is.gd/A2N4iL http://is.gd/2hvql4). This is very intuitive and works well on all devices that I have tried via the web browser. Some iOS users have attempted to justify a YV iOS app’ based solely on “better user experience”. Please take off the mobile device blinkers and review the DigiGuide web interface... they may also be able to provide YV a very good opportunity too.

    Please do not waste further programming resources on proprietary platform app’s (that’s code for android), please develop a YV HTML user friendly UI as demonstrated by the above.

    @gomez:
    Am I right in thinking that you have to be sat in front of your Youview box to be able to pair it with a remote device? So if while away for Christmas I couldn't borrow a friend's iPhone and use that to set an ad hoc recording?

    @soupyc:
    Anywhere to leave feedback specifically for the app? Showing what is recording/clashes is a MUST for the next update of this app. Just showing 'Recording sent to YouView box' is no good when I have other recordings which I want to overwrite with a new one. Especially when the reason I am doing it from the mobile app is because I have no access to the box to cancel the other recordings.
  • stuart621stuart621 Member Posts: 616
    edited 18 May 2013, 11:51PM
    An iPad version would also be welcome at some point.
  • KeithKeith Member, Super User Posts: 2,454 ✭✭✭
    edited 4 March 2017, 10:29AM
    Excellent consolidated topic DA!

    I've added this as a second reference to item 26 in the consolidated list of improvements and feature requests :)
  • The MeekThe Meek Member Posts: 251
    edited 3 May 2014, 8:08PM
    HTML please.
  • stuart621stuart621 Member Posts: 616
    edited 11 December 2012, 10:20PM
    The Meek said:

    HTML please.

    What has that got to do with the iOS app?
  • DADA Member Posts: 142
    edited 3 May 2014, 8:08PM
    The Meek said:

    HTML please.

    @The Meek: I've included your feedback about HTML in the first post above.
  • DADA Member Posts: 142
    edited 3 May 2014, 8:08PM
    Keith1 said:

    Excellent consolidated topic DA!

    I've added this as a second reference to item 26 in the consolidated list of improvements and feature requests :)

    Perfect :)
  • UnknownUnknown
    edited 4 March 2017, 10:29AM
    I'd like series links adding and - perhaps to be politic once an Android version is released - a proper iPad version which makes use of the bigger screen.
  • The MeekThe Meek Member Posts: 251
    edited 11 December 2012, 10:48PM
    Martin1 said:

    I'd like series links adding and - perhaps to be politic once an Android version is released - a proper iPad version which makes use of the bigger screen.

    ah yes but what iPad?... iPad3/4 or iPad mini (aka shrunk iPad2)... and iPad5 must be due soon!
  • The MeekThe Meek Member Posts: 251
    edited 11 December 2012, 10:50PM
    stuart621 said:

    An iPad version would also be welcome at some point.

    2, 3/4, mini or the forthcoming 5?
  • stuart621stuart621 Member Posts: 616
    edited 11 December 2012, 10:53PM
    stuart621 said:

    An iPad version would also be welcome at some point.

    It wouldn't make any difference. An iPad version would run on any iPad. Please don't try to drag this thread down to the level of the other one.
  • UnknownUnknown
    edited 11 December 2012, 11:00PM
    Martin1 said:

    I'd like series links adding and - perhaps to be politic once an Android version is released - a proper iPad version which makes use of the bigger screen.

    Don't all iPads have the same resolution?

    Either way, apps for all iPad models are the norm.
  • The MeekThe Meek Member Posts: 251
    edited 11 December 2012, 11:02PM
    Martin1 said:

    I'd like series links adding and - perhaps to be politic once an Android version is released - a proper iPad version which makes use of the bigger screen.

    no, and I find it very self centered to be requesting this when no non-iOS UIs exist.
  • KeithKeith Member, Super User Posts: 2,454 ✭✭✭
    edited 21 December 2016, 11:29PM
    Martin1 said:

    I'd like series links adding and - perhaps to be politic once an Android version is released - a proper iPad version which makes use of the bigger screen.

    The new iPad retina display has a resolution of 2048x1536 whereas the earlier iPads have a resolution of 1024x768, i.e. the retina display is 4 times the resolution.
  • The MeekThe Meek Member Posts: 251
    edited 11 December 2012, 11:07PM
    Martin1 said:

    I'd like series links adding and - perhaps to be politic once an Android version is released - a proper iPad version which makes use of the bigger screen.

    I think the fanboys are barking up the wrong tree, as apple don't support any of the UK OTT players or DVB-T... They would be better lobbying apple to include in the apple TV.
  • UnknownUnknown
    edited 11 December 2012, 11:58PM
    Martin1 said:

    I'd like series links adding and - perhaps to be politic once an Android version is released - a proper iPad version which makes use of the bigger screen.

    >> no, and I find it very self centered to be requesting this when no non-iOS UIs exist.

    Self-centered?

    Do you have some sort of literacy issue that prevents you understanding that

    "perhaps to be politic once an Android version is released"

    means after an Android version is released?

    How is it self-centered to suggest something I would use is left until others also have access? I'd have thought that was the complete opposite to self-centered.
  • UnknownUnknown
    edited 11 December 2012, 11:57PM
    Martin1 said:

    I'd like series links adding and - perhaps to be politic once an Android version is released - a proper iPad version which makes use of the bigger screen.

    Hi Keith

    >>The new iPad retina display has a resolution of 2048x1536 whereas the earlier iPads have a resolution of 1024x768, i.e. the retina display is 4 times the resolution.

    Isn't that twice the resolution? 2048x1536 / 2 = 1024x768.

    But as I said above in response to the question about which iPad the app would be for, a single app will run - subject to any hardware limitations - on any iPad model so only one app version would be needed.
  • KeithKeith Member, Super User Posts: 2,454 ✭✭✭
    edited 21 December 2016, 11:29PM
    Martin1 said:

    I'd like series links adding and - perhaps to be politic once an Android version is released - a proper iPad version which makes use of the bigger screen.

    As you say resolution is not really the key point. In terms of the relative resolutions the retina display has 4 times as many pixels as the standard one i.e. it is twice as many pixels wide and twice as many high so 2x2 times bigger. One could of course consider that to be double depending on how one wishes to view it. What I would see as more relevant is really the screen size, i.e. a 10in tablet screen has the potential to display more info at a readable scale than a 4in smartphone screen. More pixels on the same size screen will mainly influence the clarity etc. So as you say a single app should be sufficient and it will just be a little crisper on the higher resolution, but same size, newer iPads (but may be tailored to display info slightly differently on smaller screen iPads and smartphones etc) :)
  • dhillukdhilluk Member Posts: 9
    edited 12 December 2012, 6:20PM
    There is no reason not to have released the iOS, Android and Windows Apps all at the same time. If the developers are telling them any different, then they are misleading YouView management!
  • stuart621stuart621 Member Posts: 616
    edited 12 December 2012, 6:19PM
    dhilluk said:

    There is no reason not to have released the iOS, Android and Windows Apps all at the same time. If the developers are telling them any different, then they are misleading YouView management!

    Well obviously there is, otherwise they would all have been released together. This thread was created as an antidote to the tedious, pointless and frankly, at times childish bickering about different platforms. Shame it couldn't have stayed that way.
  • dhillukdhilluk Member Posts: 9
    edited 12 December 2012, 6:19PM
    dhilluk said:

    There is no reason not to have released the iOS, Android and Windows Apps all at the same time. If the developers are telling them any different, then they are misleading YouView management!

    Sorry, I misread the link to this thread! You cant't stop the bickering, the company have angered some customers. Anyway, I am done on the issue. Once again apologies to everyone for it posting here!
  • UnknownUnknown
    edited 8 January 2015, 4:53PM
    Martin1 said:

    I'd like series links adding and - perhaps to be politic once an Android version is released - a proper iPad version which makes use of the bigger screen.

    "...Do you have some sort of literacy issue..."
    Not-so-nice-Martin on form I see :-)
  • Alan HarrisAlan Harris Member Posts: 1
    edited 5 November 2015, 11:34AM
    If I use the app when on 3G network I get error message "must be connected to 3G network" even though my Iphone 4S says I am connected to 3G. Anyone else had this problem?
  • Nick2Nick2 Member Posts: 40
    edited 18 December 2012, 3:58PM
    Alan Harris said:

    If I use the app when on 3G network I get error message "must be connected to 3G network" even though my Iphone 4S says I am connected to 3G. Anyone else had this problem?

    Yes, just started today.
  • TanjaTanja Member Posts: 251
    edited 5 November 2015, 11:34AM
    Alan Harris said:

    If I use the app when on 3G network I get error message "must be connected to 3G network" even though my Iphone 4S says I am connected to 3G. Anyone else had this problem?

    We are currently experiencing a technical issue with our remote record app - we are aware of this issue and are working to rectify it as soon as possible. We will update you as soon as the issue has been resolved.
  • RottyRotty Member Posts: 107
    edited 17 January 2017, 7:15PM
    Same issue here on all three of our iOS devices.

    The app error could be better managed than 'implying' it's an issue with the local device or network rather than being a server-side issue. Had me hunting for a network problem which wasn't there.
  • TanjaTanja Member Posts: 251
    edited 5 November 2015, 11:34AM
    Alan Harris said:

    If I use the app when on 3G network I get error message "must be connected to 3G network" even though my Iphone 4S says I am connected to 3G. Anyone else had this problem?

    Good morning. Just to let you know that this issue has been resolved last night. Many thanks for your patience.
  • Mark6Mark6 Member Posts: 1
    edited 19 March 2017, 10:46PM
    I get a message saying recording sent to Box but nothing records?
  • StephenStephen Member, Super User Posts: 801 ✭✭✭✭✭
    edited 20 December 2016, 11:54PM
    Mark6 said:

    I get a message saying recording sent to Box but nothing records?

    Can you try doing a hard reboot of your box? There is a slim chance that after the outage the other day, the box may have not reconnected to the server correctly.
  • DADA Member Posts: 142
    edited 6 March 2017, 10:48PM
    I used the app to set a huge number of recordings while I was away for the Christmas break. YouView recorded NONE of them. I suspect it was a side effect of the app outage just before. I'm very disappointed as many we're films not available OnDemand.

    There needs to be some planner function built in to the app so at least you can check to see if recordings have actually gone through.
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