No sound immediately after turning on YouView from standby on 13.4.0/1.6.0/490/3

Josh1Josh1 Posts: 17Member
edited 17 July 2017, 11:31AM in Archived Posts
Hi there,

Since the June upgrade to my Humax trial box to 13.4.0/1.6.0/490/3, my TV does not receive any audio from the YouView box on the channel it comes out of standby (low eco mode) to. So, for example, if it comes out of standby to BBC News, it'll appear as if it's muted, but it isn't. I have to change the channel on the YouView box (through any method - guide, channel up/down, entering a number) for it to start feeding audio the the TV. Altering the YouView volume, or moving in and out of mute doesn't help, and altering TV volume doesn't make any difference; only changing the channel kicks the audio into action.

I'm using YouView with a Sony Bravia HD TV in 1020p via HDMI, if that helps.

Not so much of a problem, but if new customers receive this error, they might think it's a fault rather than something that can be addressed with a software update.

Thanks,

Josh
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Comments

  • SW1SW1 Posts: 240Member
    edited 22 July 2013, 9:06AM
    Yep same here, mine is a Sony 40Z4500, the solution for me is to turn on the Humax box 5 or 10s before I turn on the TV, then the problem does not happen. Agreed though changing channel will also resolve this.

    I am also one of the original triallists and never had this problem before.
  • AndyAndy Posts: 19Member
    edited 12 December 2013, 11:01AM
    I've had the same issue, although not all the time.

    I'm using the SCART interface to receive audio/video, so not limited to the HDMI interface.
  • parneyparney Posts: 89Member
    edited 22 July 2013, 1:23PM
    me too. Connected to Panasonic TV over HDMI. Have to change channel back and fourth for the audio to come on. Only recently started.
  • Roger2Roger2 Posts: 16Member
    edited 22 July 2013, 2:12PM
    I have had this intermittent problem as well
  • adempseyadempsey Posts: 1Member
    edited 22 July 2013, 5:29PM
    I've noticed this lately, and changing the channel fixes it every time.

    I don't remember having it when I first got the latest update but I must have done.
  • Josh1Josh1 Posts: 17Member
    edited 26 July 2013, 2:36PM
    Any comment from YouView on the status of this?
  • billmarsbillmars Posts: 40Member
    edited 5 August 2013, 8:04PM
    I've noticed this as well. Doesn't happen every time. Turning off then on again usually solves the problem. Panasonic TV connected by HDMI.
  • billmarsbillmars Posts: 40Member
    edited 27 July 2013, 9:55AM
    billmars said:

    I've noticed this as well. Doesn't happen every time. Turning off then on again usually solves the problem. Panasonic TV connected by HDMI.

    Happened again last night.
  • billmarsbillmars Posts: 40Member
    edited 5 August 2013, 8:04PM
    billmars said:

    I've noticed this as well. Doesn't happen every time. Turning off then on again usually solves the problem. Panasonic TV connected by HDMI.

    I'm still getting no sound about three times out of four when switching on the box. Changing channels remedies the problem. Can't believe I'm the only one!
  • Patricia MurphyPatricia Murphy Posts: 9Member
    edited 21 December 2015, 10:58AM
    Same with me. I have a Panasonic connected with HDMI. I've only had this box, Humax, just over 2 weeks. I was a triallist and Humax replaced my broken box.
  • Darren NimanDarren Niman Posts: 36Member
    edited 6 August 2013, 9:12AM
    Morning all,

    I have had this at about 6:45am when I decided to see what was on BBC News channel. I hope someone from YouView can look into this?

    Thanks.
    D
  • Josh1Josh1 Posts: 17Member
    edited 6 August 2013, 11:28AM
    Is there any chance of a response from YouView about this? I reported it over two weeks ago.

    Thanks,

    Josh
  • gomezgomez Posts: 2,073Member ✭✭
    edited 17 February 2017, 5:59PM
    Did you raise a fault with Youview rather than just post about it on here?
  • Josh1Josh1 Posts: 17Member
    edited 7 August 2013, 10:23AM
    gomez said:

    Did you raise a fault with Youview rather than just post about it on here?

    Yes, I've done both.
  • johnnyshankjohnnyshank Posts: 64Member ✭✭
    edited 20 March 2015, 5:01PM
    gomez said:

    Did you raise a fault with Youview rather than just post about it on here?

    Have the same problem.
  • Philip TrottPhilip Trott Posts: 1,040Administrator admin
    edited 19 December 2016, 9:55PM
    gomez said:

    Did you raise a fault with Youview rather than just post about it on here?

    Hi guys, I wondered if you could let me know the make and model of the TV you are experiencing the issue on? This will help with the feedback to our tech team to investigate further.

    Thanks,
    Phil
  • Josh1Josh1 Posts: 17Member
    edited 8 August 2013, 9:53AM
    gomez said:

    Did you raise a fault with Youview rather than just post about it on here?

    Hi Phil,

    Yes, I'm using a Sony KDL-40L4000.

    Thanks,

    Josh
  • Darren NimanDarren Niman Posts: 36Member
    edited 8 August 2013, 6:44PM
    gomez said:

    Did you raise a fault with Youview rather than just post about it on here?

    Hi Phil,

    My TV is a 32" LG, model no. 32LH5000. Hope that helps.

    Thanks
    Darren
  • AndyAndy Posts: 19Member
    edited 8 August 2013, 7:31PM
    gomez said:

    Did you raise a fault with Youview rather than just post about it on here?

    Hi Phil,

    Mine is an old CRT one: Phillips 32PW9308/05 on SCART connection.

    Although I've not noticed this issue for weeks now.

    Cheers
    Andy
  • Geraint MorrisGeraint Morris Posts: 772Member
    edited 17 November 2013, 7:05PM
    Mines doing it again, today it's usually around 30 seconds + before the sound comes on
  • billmarsbillmars Posts: 40Member
    edited 17 February 2017, 5:59PM
    I thought the latest update had cured the problem, but it happened again last night.
  • Philip TrottPhilip Trott Posts: 1,040Administrator admin
    edited 19 December 2016, 9:55PM
    gomez said:

    Did you raise a fault with Youview rather than just post about it on here?

    Hi Guys, thanks for updating on the model of TVs you are experiencing this on. I will feed back to our tech team to help them look into it.

    Phil
  • Philip TrottPhilip Trott Posts: 1,040Administrator admin
    edited 19 December 2016, 9:55PM
    billmars said:

    I thought the latest update had cured the problem, but it happened again last night.

    Hi billmars, what model TV do you have? Have there been any changes to you setup in regards to different sound outputs or settings on the TV?

    Phil
  • Geraint MorrisGeraint Morris Posts: 772Member
    edited 16 August 2013, 7:13PM
    gomez said:

    Did you raise a fault with Youview rather than just post about it on here?

    This is happening for me on a Samsung UE46B7020 as well as an old Toshiba 32WLT66
  • billmarsbillmars Posts: 40Member
    edited 16 August 2013, 10:53PM
    billmars said:

    I thought the latest update had cured the problem, but it happened again last night.

    Panasonic TX-L42DT50B. No changes to setup. Doesn't happen every time, and less frequently now than in the past 2 or 3 weeks.
  • billmarsbillmars Posts: 40Member
    edited 17 August 2013, 10:14AM
    billmars said:

    I thought the latest update had cured the problem, but it happened again last night.

    But it happened again this morning, along with picture juddering. Changing channels (first change didn't work) solved the problem.
  • Robert3Robert3 Posts: 1Member
    edited 17 August 2013, 7:17PM
    gomez said:

    Did you raise a fault with Youview rather than just post about it on here?

    Happening to me on Sharp LC-32LE600e
  • Steve B1Steve B1 Posts: 13Member
    edited 6 March 2017, 10:48PM
    This has just started to happen with me over the last week or so - mysteriously enough well after the last update - but at least I know I'm not alone and hopefully YouView/Humax will be addressing this with the next software release?
  • RoyRoy Posts: 15,208Member ✭✭✭
    edited 7 December 2016, 8:38AM
    Steve B1 said:

    This has just started to happen with me over the last week or so - mysteriously enough well after the last update - but at least I know I'm not alone and hopefully YouView/Humax will be addressing this with the next software release?

    Such a late onset problem might be fixed by the thirty-second reset. Have you tried that?
    This is not the YouView that I knew  :'(
  • Steve B1Steve B1 Posts: 13Member
    edited 6 September 2013, 11:00AM
    Steve B1 said:

    This has just started to happen with me over the last week or so - mysteriously enough well after the last update - but at least I know I'm not alone and hopefully YouView/Humax will be addressing this with the next software release?

    It could be so I'll try it tonight but the problem seems so widespread that this needs to be fixed by YouView rather than everyone having to do the restart workaround. Thanks for the suggestion though.
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