No sound immediately after turning on YouView from standby on 13.4.0/1.6.0/490/3

2

Comments

  • RoyRoy Member, Super User Posts: 16,803 ✭✭✭
    edited 7 December 2016, 8:38AM
    Steve B1 said:

    This has just started to happen with me over the last week or so - mysteriously enough well after the last update - but at least I know I'm not alone and hopefully YouView/Humax will be addressing this with the next software release?

    I'm not sure the restart would work for everyone, as they've had it since the update, and I'm sure they've all tried a restart - haven't they?

    But as yours only kicked in recently, a reboot might work for you. No guarantees, of course, but it's the first thing anyone should ever try if their YouView box misbehaves.
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
  • iambigrediambigred Member Posts: 2
    edited 7 September 2013, 6:11AM
    I am having this problem too, sound via HDMI (1080p) to LG 50PK590 then out via optical cable to surround sound system. Very annoying! Never used to have tis problem, it's only started relatively recently.

    Mfgr sw: 14.1.0, component sw: 1.7.2, platform 492, isp config 28.
  • Liz ManleyLiz Manley Member Posts: 2
    edited 15 September 2013, 10:23PM
    I have this too. I'm an original trialist too. Very annoying as only able to unmute it by changing channel.
  • ShepShep Member Posts: 26
    edited 29 November 2016, 9:46PM
    Im also having the same problem. BT Humax box via hdmi to a Panasonic TX-L37DT30B
  • Steve OliverSteve Oliver Member Posts: 85 ✭✭
    edited 17 September 2013, 5:30PM
    This is evidently the same problem as in the thread "No audio whenever I turn youview box on"...
  • Martin3Martin3 Member Posts: 10
    edited 24 September 2013, 9:21PM
    gomez said:

    Did you raise a fault with Youview rather than just post about it on here?

    Also LG 32LG3000
  • Philip TrottPhilip Trott Member Posts: 1,040 admin
    edited 17 February 2017, 5:59PM
    Hi guys, I have a few questions for anyone who is encountering this issue on initial startup:

    1) Date when the no audio on start up was first experienced.
    2) Software Version on the STB when the issue was first experienced.
    3) Current Software version.
    4) Make and Model of TV.
    5) How you are connected (e.g. SCART, HDMI, SPDIF etc).
    6) Notable characteristics of the issue (e.g. the order that you turn on devices, the frequency of it happening etc).
    7) Whether changing channels works for you, or if you have to do something else to get sound back.
    8) When was the last time you experienced this issue with no audio on start up.

    Thanks,

    Phil
  • David DrizenDavid Drizen Member Posts: 183
    edited 8 October 2013, 7:08PM
    I had the problem untill the latest software update a couple of weeks ago, however the problem has not happened since.
    The problem happened if I turned the tv on before youview box, however turning the Tv off and then on again( leaving the youview box on ) cured the problem.
    As my youview box is connected via HDMI I think problem is down to hand shacking problem.
  • alal Member, Super User Posts: 1,330 ✭✭✭
    edited 5 March 2017, 2:28PM
    This happened to me the first time last night.
    Latest s/w
    Panasonic ST60
    HDMI (1080p) I didn't check optical
    I turned on Youview, which turned on tv - as usual
    I did a quick off/on on the youview to fix
  • Steve B1Steve B1 Member Posts: 13
    edited 9 October 2013, 11:59AM
    Steve B1 said:

    This has just started to happen with me over the last week or so - mysteriously enough well after the last update - but at least I know I'm not alone and hopefully YouView/Humax will be addressing this with the next software release?

    This hasn't happened to me in a fair while now. I'm not sure if it's down to the restart or something else. However, I don't know what that "something else" could be as I haven't had a software update since August.
  • Steve B1Steve B1 Member Posts: 13
    edited 9 October 2013, 12:00PM
    Steve B1 said:

    This has just started to happen with me over the last week or so - mysteriously enough well after the last update - but at least I know I'm not alone and hopefully YouView/Humax will be addressing this with the next software release?

    For info I've got a BT-supplied box and am on the latest BT software version and I'm using HDMI into a Samsung Series 5 LED TV.
  • Anton ClarkAnton Clark Member Posts: 2
    edited 9 October 2013, 12:27PM
    This reply was created from a merged topic originally titled
    No audio whenever I turn youview box on.


    Whenever I turn my youview box on, there is no audio to accompany the video. Usually unplugging and reloading has the desired effect, but this can sometimes take 1 or 2 tries. I've checked the cables so I can only assume the problem is with the box. It was new in January.
  • happyslayerukhappyslayeruk Member Posts: 28
    edited 6 December 2013, 8:07PM
    It's an intermittent problem for me.
    Connected via HDMI to a Toshiba LCD TV but audio via S/PDIF to a Yamaha AV amp.

    Also found out it happens to my mother's box and she'd connected to a Panasonic plasma just via HDMI.

    Both been like it for a couple of months.

    Would also like the separate surround via S/PDIF issues to be fixed soon.
  • James NelsonJames Nelson Member Posts: 2
    edited 5 March 2017, 2:28PM
    suffering with this problem

    1) Date when the no audio on start up was first experienced.
    Noticed it on Sunday 6th for 1st time I think it was

    2) Software Version on the STB when the issue was first experienced.
    I belive it was as follows as Im not aware of any software update since then
    14.2.0 manufacturer software
    1.7.4 component software
    492 platform configuration
    3 ISP config

    3) Current Software version.
    14.2.0 manufacturer software
    1.7.4 component software
    492 platform configuration
    3 ISP config

    4) Make and Model of TV.
    Sony Bravia KDL-40NX703

    5) How you are connected (e.g. SCART, HDMI, SPDIF etc).
    Hdmi

    6) Notable characteristics of the issue (e.g. the order that you turn on devices, the frequency of it happening etc).
    7) Whether changing channels works for you, or if you have to do something else to get sound back.
    Change channel and sound returns

    8) When was the last time you experienced this issue with no audio on start up.
    Last time I started the box up so that's Wed PM at 5:45pm
  • Philip TrottPhilip Trott Member Posts: 1,040 admin
    edited 19 December 2016, 9:55PM

    suffering with this problem

    1) Date when the no audio on start up was first experienced.
    Noticed it on Sunday 6th for 1st time I think it was

    2) Software Version on the STB when the issue was first experienced.
    I belive it was as follows as Im not aware of any software update since then
    14.2.0 manufacturer software
    1.7.4 component software
    492 platform configuration
    3 ISP config

    3) Current Software version.
    14.2.0 manufacturer software
    1.7.4 component software
    492 platform configuration
    3 ISP config

    4) Make and Model of TV.
    Sony Bravia KDL-40NX703

    5) How you are connected (e.g. SCART, HDMI, SPDIF etc).
    Hdmi

    6) Notable characteristics of the issue (e.g. the order that you turn on devices, the frequency of it happening etc).
    7) Whether changing channels works for you, or if you have to do something else to get sound back.
    Change channel and sound returns

    8) When was the last time you experienced this issue with no audio on start up.
    Last time I started the box up so that's Wed PM at 5:45pm

    Hi James, thanks for posting some responses to the questions I have fed this back to be looked into.

    If anyone else is able to respond to the questions this will help with our investigation.

    Thanks,

    Phil
  • alal Member, Super User Posts: 1,330 ✭✭✭
    edited 8 December 2016, 12:01PM

    suffering with this problem

    1) Date when the no audio on start up was first experienced.
    Noticed it on Sunday 6th for 1st time I think it was

    2) Software Version on the STB when the issue was first experienced.
    I belive it was as follows as Im not aware of any software update since then
    14.2.0 manufacturer software
    1.7.4 component software
    492 platform configuration
    3 ISP config

    3) Current Software version.
    14.2.0 manufacturer software
    1.7.4 component software
    492 platform configuration
    3 ISP config

    4) Make and Model of TV.
    Sony Bravia KDL-40NX703

    5) How you are connected (e.g. SCART, HDMI, SPDIF etc).
    Hdmi

    6) Notable characteristics of the issue (e.g. the order that you turn on devices, the frequency of it happening etc).
    7) Whether changing channels works for you, or if you have to do something else to get sound back.
    Change channel and sound returns

    8) When was the last time you experienced this issue with no audio on start up.
    Last time I started the box up so that's Wed PM at 5:45pm

    I responded above. But haven't had it happen again.
  • Martin3Martin3 Member Posts: 10
    edited 10 October 2013, 8:06PM
    1) Date when the no audio on start up was first experienced.
    Early Summer - not sure when
    2) Software Version on the STB when the issue was first experienced.
    June/July
    3) Current Software version.
    14.5.0
    1.7.6
    610
    60
    4) Make and Model of TV.
    LG 32LG3000
    5) How you are connected (e.g. SCART, HDMI, SPDIF etc).
    HDMI to TV, Speakers connected to TV via aux out (headphone jack).
    6) Notable characteristics of the issue (e.g. the order that you turn on devices, the frequency of it happening etc).
    Happened from turn box and TV on with Youview remote (PVR On switches both)
    Also occurred when TV already on and source was changed to box and box turned on.
    7) Whether changing channels works for you, or if you have to do something else to get sound back.
    Changing channels/replaying a recording works 9/10 times once it didnt and several channels had to be cycled until sound worked.
    8) When was the last time you experienced this issue with no audio on start up.
    1 week ago ish (Early October)
  • DCDC Member Posts: 3
    edited 14 October 2013, 8:19PM
    1) very recent last update I guess
    2) 14.5.0
    3) as above
    4) Samsung
    5) hdmi
    6) same as original post
    7) same as original post
    8) today (almost every time in fact)
  • alal Member, Super User Posts: 1,330 ✭✭✭
    edited 5 March 2017, 2:28PM

    al 16 days ago
    This happened to me the first time last night.
    Latest s/w
    Panasonic ST60
    HDMI (1080p) I didn't check optical
    I turned on Youview, which turned on tv - as usual
    I did a quick off/on on the youview to fix
    This happened to me the 3rd time this morning
    Latest s/w
    Panasonic ST60
    HDMI (1080p) I didn't check optical
    TV was already onI turned on Youview, which chaneged tv to hdmi
    I changed channels on the youview to fix
  • Josh1Josh1 Member Posts: 17
    edited 28 October 2013, 9:58AM
    Hi there,

    This has started happening more frequently.

    I've noticed it's more prevalent when waking to an SD rather than HD channel.

    I've also noticed that if you come out of a player to an SD channel, then there is also no audio until a channel change.

    Hope this helps.

    Josh
  • Martin3Martin3 Member Posts: 10
    edited 28 October 2013, 10:20AM
    Possibly linked to turning off YouView box when a recording was playing? Then when turned back on the Live TV has no sound (not 100% of the time).
  • Philip TrottPhilip Trott Member Posts: 1,040 admin
    edited 17 February 2017, 5:59PM
    Hi guys, thanks for letting me know I will feed this back to the to our test team to look into.

    Josh- when you come out of a player to SD does this no audio issue occur everytime? Also have you experienced with going into HD content, and with all the players or is it a particular one?

    Phil
  • Josh1Josh1 Member Posts: 17
    edited 29 October 2013, 10:27AM
    Hi Phil,

    It has lately, but not all of the time (probably - and this is very rough - around 80%). The only players I tend to use are NowTV and BBC iPlayer.

    I'll try it with HD and see what happens.

    Cheers,

    Josh
  • SW1SW1 Member Posts: 240
    edited 29 October 2013, 12:06PM
    Phil8 said:

    Hi guys, thanks for letting me know I will feed this back to the to our test team to look into.

    Josh- when you come out of a player to SD does this no audio issue occur everytime? Also have you experienced with going into HD content, and with all the players or is it a particular one?

    Phil

    So it really has taken 3 months for YV to pass this on to the developers? Sad!
  • Philip TrottPhilip Trott Member Posts: 1,040 admin
    edited 19 December 2016, 9:55PM
    Phil8 said:

    Hi guys, thanks for letting me know I will feed this back to the to our test team to look into.

    Josh- when you come out of a player to SD does this no audio issue occur everytime? Also have you experienced with going into HD content, and with all the players or is it a particular one?

    Phil

    Hi SW, to clarify I feed back each case individually so we can build a picture of the issue. So we have been looking at the different reports where this has been mentioned and the setups people are using from the initial reports.
  • Shauna LougheryShauna Loughery Member Posts: 2
    edited 1 September 2014, 4:06PM
    Just started experiencing this ( after seeing this thread, I think I jinxed myself).
    1) Date when the no audio on start up was first experienced.
    Twice yesterday and once today
    2) Software Version on the STB when the issue was first experienced.
    14.2.0
    1.7.4
    492
    56
    3) Current Software version.
    As above
    4) Make and Model of TV.
    Panasonic th-42px60b
    5) How you are connected (e.g. SCART, HDMI, SPDIF etc).
    Hdmi
    6) Notable characteristics of the issue (e.g. the order that you turn on devices, the frequency of it happening etc).
    Know I turned the box on before the TV today not sure about the other 2 times
    7) Whether changing channels works for you, or if you have to do something else to get sound back.
    Changing channels works, just opening the guide didn't.
    8) When was the last time you experienced this issue with no audio on start up.
    Today
  • Shauna LougheryShauna Loughery Member Posts: 2
    edited 1 September 2014, 4:06PM
    Happened for me again today. Definitely turned the TV on before the box this time so that may not be the cause of the issue.
  • Josh1Josh1 Member Posts: 17
    edited 1 November 2013, 11:18AM
    Phil8 said:

    Hi guys, thanks for letting me know I will feed this back to the to our test team to look into.

    Josh- when you come out of a player to SD does this no audio issue occur everytime? Also have you experienced with going into HD content, and with all the players or is it a particular one?

    Phil

    Hi Phil,

    Just to confirm, it appears to be happening on both SD and HD. I only use two players (Now TV and iPlayer) and it's happening on there.

    Another odd thing, is that if I turn-on the YouView box and it has no sound, go into MyView to watch a recording (sound is fine), there's still no sound when I exit out of the recording back to broadcast TV.

    Hope this helps.

    Josh
  • David AddyDavid Addy Member Posts: 1
    edited 4 November 2013, 11:24PM
    I am on Software release 14.5 since October 25th with Humax box into Panasonic 50 inch TV. I have experienced this issue of no sound occasionally. However, since 14.5 was installed I have a more persistent problem with the volume output from the Humax box. It is now so low that I have to turn the soundbar volume up to maximum. Reverting to TV reception without Humax on then becomes deafening.
  • alal Member, Super User Posts: 1,330 ✭✭✭
    edited 5 March 2017, 2:28PM
    This happened to me yesterday without me noticing. I switched the YV on which switched on the TV. I only put them on to try out some picture settings. After a minute or two adjusting the picture on the tv settings, the sound suddenly kicked in.
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