A new BT-led software update available for customers with YouView from BT

Philip TrottPhilip Trott Posts: 1,040Administrator admin
edited 6 March 2017, 9:48PM in Announcements
A new BT-led software update is being made available for customers with YouView from BT. This will be a phased roll-out managed by BT so some customers will get it sooner than others. This update includes some minor improvements over the previous update to prepare for Internet Channels due to be launched in early August. If you have any further queries regarding the services introduced, please get in touch with BT. Please check the BT website http://www.bt.com/help/home/ for more information.
«13

Comments

  • Rick DekkerRick Dekker Posts: 10Member
    edited 6 March 2017, 9:48PM
    Does this mean we have forked firmwares?
  • Gerry2Gerry2 Posts: 17Member
    edited 24 July 2013, 5:27PM
    Have successfully downloaded it.

    Manufacturer Software. 14.1.0
    Component software 1.7.2
    Platform configuration. 492
    Isp configuration 29

    I don't notice any difference to Guide etc.
  • VisionmanVisionman Posts: 9,562Member ✭✭✭
    edited 26 February 2017, 1:39PM
    Rick Dekker 22 minutes ago
    Does this mean we have forked firmwares?
    What do you mean, Rick?
  • parneyparney Posts: 89Member
    edited 24 July 2013, 5:45PM
    Visionman said:

    Rick Dekker 22 minutes ago
    Does this mean we have forked firmwares?
    What do you mean, Rick?He means different versions for BT humax,retail humax and talk talk huawei
  • Old Welsh DragonOld Welsh Dragon Posts: 367Member
    edited 26 February 2017, 1:39PM
    Phil.. Will the internet channels due to launch in August only be on the BT boxes ?
  • VisionmanVisionman Posts: 9,562Member ✭✭✭
    edited 21 December 2016, 11:05PM

    Phil.. Will the internet channels due to launch in August only be on the BT boxes ?

    Now that is the question.
  • Lee BoolLee Bool Posts: 74Member
    edited 24 July 2013, 6:36PM
    The channels are part of a BT Infinity TV package. So if you're not a BT customer, you wont be getting the extra channels.
  • DM2DM2 Posts: 475Member ✭✭
    edited 13 June 2014, 2:39PM
    Ah, but what if you're a BT Infinity customer with a vanilla retail box - or, for that matter, a BT-branded but retail-purchased one such as this example from Amazon ...or this one from Currys?:



    Smiley

    I'm hoping BT will come up with an offering for youviewing customers outside of their box-inclusive packages ...Likewise I'd hope to see TalkTalk doing the same for free range youviewers on their network.
  • VisionmanVisionman Posts: 9,562Member ✭✭✭
    edited 26 February 2017, 1:39PM
    I wonder if the TalkTalk EPG channels will also launch in August? Have they said anything? And do they yet offer HD? Because BT don't.
  • RoyRoy Posts: 15,334Member ✭✭✭
    edited 7 December 2016, 7:38AM

    Does this mean we have forked firmwares?

    I have long thought the YouView software was forked....
    Off travelling for a while... internet patchy to non-existent....
  • redchizredchiz Posts: 4,979Member ✭✭✭
    edited 6 March 2017, 9:48PM
    A. Forked is a play on a swear-word.

    B. If you have a retail Humax box on a BT connection, will the system know that it hasn't got an extra bit of spray-paint on the front?
  • gomezgomez Posts: 2,073Member ✭✭
    edited 24 July 2013, 8:53PM
    Yes it will.
  • CeejayCeejay Posts: 166Member
    edited 26 February 2017, 1:39PM
    It's fairly clear now that BT Infinity Customers who happen to have bought their own Youview boxes will NOT have any way to watch the BT Sport channels at launch (except possibly by ordering a whole new unwanted second box from BT). This is despite the BT announcement in May that they were aiming for this to be possible.

    Two reasons behind this:

    1) The forked firmware! Until the Youview managed release catches up with the BT 'patch' release the retail box appears not to perform to BTs expectation, and they won't enable BT TV services on it (so an imperative on Youview to play catch up quick!).

    2) Possibly because of 1) BT are not presently selling a suitable product for retail box owners (i.e. one that doesn't involve flogging you a new box). So they don't have a product to sell to you that provisions the channels to your connection.

    As an aside, someone on the BT forum has managed to get the BT Sport channels playing on their Retail box with a 13.4.0 firmware, but only because they signed up to a standard BT TV Youview package and got a spare box in the process. So we can see that the channels CAN be provisioned to a retail box, it's just that BT are choosing not to (hence my assumption about the performance of the 13.4 firmware versus the new 14.1 BT release).

    What is really annoying some people appears to be the fact that they will now miss out on free HD for a year by not being able to order before 1st August.

    So Youview reps, are we close to the truth now? When will the firmwares be aligned again?
  • VisionmanVisionman Posts: 9,562Member ✭✭✭
    edited 21 December 2016, 11:05PM
    Ceejay said:

    It's fairly clear now that BT Infinity Customers who happen to have bought their own Youview boxes will NOT have any way to watch the BT Sport channels at launch (except possibly by ordering a whole new unwanted second box from BT). This is despite the BT announcement in May that they were aiming for this to be possible.

    Two reasons behind this:

    1) The forked firmware! Until the Youview managed release catches up with the BT 'patch' release the retail box appears not to perform to BTs expectation, and they won't enable BT TV services on it (so an imperative on Youview to play catch up quick!).

    2) Possibly because of 1) BT are not presently selling a suitable product for retail box owners (i.e. one that doesn't involve flogging you a new box). So they don't have a product to sell to you that provisions the channels to your connection.

    As an aside, someone on the BT forum has managed to get the BT Sport channels playing on their Retail box with a 13.4.0 firmware, but only because they signed up to a standard BT TV Youview package and got a spare box in the process. So we can see that the channels CAN be provisioned to a retail box, it's just that BT are choosing not to (hence my assumption about the performance of the 13.4 firmware versus the new 14.1 BT release).

    What is really annoying some people appears to be the fact that they will now miss out on free HD for a year by not being able to order before 1st August.

    So Youview reps, are we close to the truth now? When will the firmwares be aligned again?

    Your comments are just pure speculation. And YouView cannot speak on behalf of either BT or TT. Thats for they to do that.
  • PiersPiers Posts: 561Member ✭✭✭✭✭
    edited 23 February 2017, 1:13PM
    Hi everyone. Humax software releases for retail and BT boxes all come from a single main development track. There will be times when the releases are not in sync but they'll regularly end up back in the same place - at least in the foreseeable future. We're planning a release in the next few weeks that will bring software back in line for Humax retail.

    We can't speak directly for BT (or TalkTalk) about the timing of their Internet Channels service. As I've mentioned here before, the software for all Humax boxes is multicast Internet channel enabled already, and the recent BT releases just fix some minor problems that most retail customers will not be experiencing yet - because they don't have the necessary BT ISP config. How and when retail customers get the right configuration for BT Internet channels is a question for BT, not YouView.
  • RoyRoy Posts: 15,334Member ✭✭✭
    edited 7 December 2016, 7:38AM
    redchiz said:

    A. Forked is a play on a swear-word.

    B. If you have a retail Humax box on a BT connection, will the system know that it hasn't got an extra bit of spray-paint on the front?

    'Borked' is a swear word?
    Off travelling for a while... internet patchy to non-existent....
  • RoyRoy Posts: 15,334Member ✭✭✭
    edited 6 March 2017, 9:48PM
    You lost me a bit there, Piers. Do I take it this will be via an update sent out by BT, but only over BT Broadband to retail Humax customers, and only to Humax boxes with BT branding over the wider Internet?

    As that, I think, is what they need to do to meet expectations.

    Though even there, they may need to avoid the Aisha effect, which is the unwanted updating/branding of retail Humax boxes that just happen to be on BT Broadband.

    Not, of course, that you would glean from the promotional material for BT Sport that it was anything to do with YouView, any mention of which has been expunged from the information provided.

    I can't think that this makes the occupants of YouView Towers deliriously happy...
    Off travelling for a while... internet patchy to non-existent....
  • CeejayCeejay Posts: 166Member
    edited 6 March 2017, 9:48PM
    Roy - retail boxes do get rebranded as soon as they are connected to a BT broadband connection by the addition of the BT logo to the main menu and BT Vision in the players section. This is by design & not 'unwanted'.

    What Piers is talking about is that BT supplied boxes are receiving interim updates to improve the performance of the new multicast IPTV service. These are being sent out by BT only to boxes they have sold and not to boxes sold in shops.

    But the improvements in these interim releases will be rolled up into the next release from Youview which will go to all boxes (shop or BT bought).
  • PiersPiers Posts: 561Member ✭✭✭✭✭
    edited 23 February 2017, 1:13PM
    All the updates for Humax retail and Humax BT YouView boxes come from Humax and the next update for retail will be no different in the way that it's distributed.
  • CeejayCeejay Posts: 166Member
    edited 25 July 2013, 8:01AM
    Thanks for the clear response Piers - a lot more open than BT are being about the situation.

    Of course we know there is no point trying to get an answer out of BT on this one as you have no chance of actually speaking to someone who is either informed about the situation or has been authorised to speak about it....
  • PiersPiers Posts: 561Member ✭✭✭✭✭
    edited 23 February 2017, 1:13PM
    Ceejay - posts crossed. Yes that's right. Good summary.
  • RoyRoy Posts: 15,334Member ✭✭✭
    edited 7 December 2016, 7:38AM
    Ceejay said:

    Roy - retail boxes do get rebranded as soon as they are connected to a BT broadband connection by the addition of the BT logo to the main menu and BT Vision in the players section. This is by design & not 'unwanted'.

    What Piers is talking about is that BT supplied boxes are receiving interim updates to improve the performance of the new multicast IPTV service. These are being sent out by BT only to boxes they have sold and not to boxes sold in shops.

    But the improvements in these interim releases will be rolled up into the next release from Youview which will go to all boxes (shop or BT bought).

    'Unwanted' is a customer state of mind. I'm sure it's 'by design', so it's like it or lump it if you have BT Broadband, but there are people out there lumping it.

    However, it still brings us back to the great unanswered question - what do you get extra on a BT-branded YouView box, on BT or any other ISP, or have you paid £100 extra just for a painted-on logo?
    Off travelling for a while... internet patchy to non-existent....
  • sam1sam1 Posts: 1,182Member ✭✭
    edited 25 July 2013, 8:47AM
    Ceejay said:

    Roy - retail boxes do get rebranded as soon as they are connected to a BT broadband connection by the addition of the BT logo to the main menu and BT Vision in the players section. This is by design & not 'unwanted'.

    What Piers is talking about is that BT supplied boxes are receiving interim updates to improve the performance of the new multicast IPTV service. These are being sent out by BT only to boxes they have sold and not to boxes sold in shops.

    But the improvements in these interim releases will be rolled up into the next release from Youview which will go to all boxes (shop or BT bought).

    Is anyone buying them? Out of 19 Amazon reviewers of the BT-branded 500G box, 18 got it free from Vine and one through a BT sub.
  • RoyRoy Posts: 15,334Member ✭✭✭
    edited 7 December 2016, 7:38AM
    Ceejay said:

    Roy - retail boxes do get rebranded as soon as they are connected to a BT broadband connection by the addition of the BT logo to the main menu and BT Vision in the players section. This is by design & not 'unwanted'.

    What Piers is talking about is that BT supplied boxes are receiving interim updates to improve the performance of the new multicast IPTV service. These are being sent out by BT only to boxes they have sold and not to boxes sold in shops.

    But the improvements in these interim releases will be rolled up into the next release from Youview which will go to all boxes (shop or BT bought).

    Vine?
    Off travelling for a while... internet patchy to non-existent....
  • sam1sam1 Posts: 1,182Member ✭✭
    edited 25 July 2013, 10:36AM
    Ceejay said:

    Roy - retail boxes do get rebranded as soon as they are connected to a BT broadband connection by the addition of the BT logo to the main menu and BT Vision in the players section. This is by design & not 'unwanted'.

    What Piers is talking about is that BT supplied boxes are receiving interim updates to improve the performance of the new multicast IPTV service. These are being sent out by BT only to boxes they have sold and not to boxes sold in shops.

    But the improvements in these interim releases will be rolled up into the next release from Youview which will go to all boxes (shop or BT bought).

    Amazon's Vine Programme. Goodies get dished out free for review.
  • RoyRoy Posts: 15,334Member ✭✭✭
    edited 7 December 2016, 7:38AM
    Ceejay said:

    Roy - retail boxes do get rebranded as soon as they are connected to a BT broadband connection by the addition of the BT logo to the main menu and BT Vision in the players section. This is by design & not 'unwanted'.

    What Piers is talking about is that BT supplied boxes are receiving interim updates to improve the performance of the new multicast IPTV service. These are being sent out by BT only to boxes they have sold and not to boxes sold in shops.

    But the improvements in these interim releases will be rolled up into the next release from Youview which will go to all boxes (shop or BT bought).

    Ah - I haven't been invited. Not enough reviews, fair enough.
    Off travelling for a while... internet patchy to non-existent....
  • CeejayCeejay Posts: 166Member
    edited 25 July 2013, 6:48PM
    Maybe BT read this forum after all ;-) (Thanks for the link Gwatuk)

    http://www.seenit.co.uk/bt-reveals-bt...
  • RoyRoy Posts: 15,334Member ✭✭✭
    edited 6 March 2017, 9:48PM
    So it's free to BT broadband customers, and BT YouView users (in that it costs no more than they are paying now), but BT Broadband users with YouView boxes, of any sort, need Infinity, though it is predicated to work fine on a laptop over copper; and BT Broadband users with a retail YouView box need not only Infinity, but a further subscription.

    So, what happened to 'free'?

    And more to the point, what happened to 'watch TV on your TV'?

    Perhaps YouView are quite glad after all that BT are keeping their name out of this debacle....
    Off travelling for a while... internet patchy to non-existent....
  • DM2DM2 Posts: 475Member ✭✭
    edited 13 June 2014, 2:39PM
    Holy forksnit!

    So, free range youviewers can finally have a way of receiving BT Sport over Infinity to their boxes - But they still have to pay a £49 activation fee.

    Please, someone tell me (given what's described in the seenit article) - other than saving a couple of quid per month on a Vision package for on-demand extras as a retail user - How does this really differ from signing up for a full BT YouView package, only with BT simply leaving your box in their warehouse to ship out to someone else instead?

    Having shelled out much more for your own retail box than you're saving in Vision subscriptions, you're ridiculously out of pocket in comparison!

    A double kick in the teeth if that retail box you've purchased is actually one of these bizarre no-benefit BT-branded ones illustrated further up this thread.

    Failtastic, BT - Get to the corner of the classroom & think about what you've done! Smiley

    If this is their mentality it's no wonder they've just posted last quarter figures of only 23,000 new TV customers (and that's *including* Vision+ box signups as well as YouView ones), as opposed TalkTalk's 160,000 for the same timeframe.
    Smiley
  • VisionmanVisionman Posts: 9,562Member ✭✭✭
    edited 26 February 2017, 1:39PM
    Oh FFS, has anyone noticed the spelling and grammar in that article?

    It is not a trusted website. I'm looking into it, because I've seen no such press release. As I'm sure others will be too.
Sign In or Register to comment.