CBS Programme Times - missing ending
I have written to CBS and got this acknowledgement (see reply 14/10 below), so by their own admission they are not transmitting within the times allotted for transmission.
Is there anyway that YouView can bring any pressure to bear to get the companies that broadcast to keep to schedule or update the EPG as they go so we can get full recordings?
Until we get "padding" this will continue.
E-mail train as follows:
Me - 2/10/12
Comments: I receive CBS action via TalkTalk and now via Freeview.
I have yet to be able to record a programme in full without missing the end of a show. I had hoped his may have improved when you went to Freeview but I am still missing typically the last 2 minutes of every Hawaii 5-0 I record.
I appears that all programmes seem to end around 2 minutes late as I get the end of the previous shows recorded.
Could you please look into this as many PVR's rely on your transmission codes or if no code will only record for the exact hour a show is on.
CBS - 2/10/12
Thank you for getting in touch. We are looking into this now and working on solving the issue.
Me - 14/10/12
Could you update me on progress here please as I am still unable to get the end of programmes most notably The Streets of San Francisco and Hawaii 5-0.
TSOSF starts at 9am but by the time Hawaii starts your programming is around 3 minutes out and therefore the end of shows do not get recorded in the allotted time frames.
I tried again today and the results are the same.
CBS - 14/10/12
Hi Steve,Sorry to hear you are still having problems. We have checked today’s schedule and TSOSF ended at 10:00:46. Hawaii Five O started at 10:01:03 and finished at 11:01:23. We checked yesterday’s schedule and the timings were more or less the same.
In common with most TV channels we work to a time-frame of -1/+3 minutes of the billed times. Are you able to amend the parameters of your PVR to incorporate up to a 5 minute over-run on the recording? Most systems should allow this.
Kind regards,CBS Action