Netflix Crashes at midnight

13

Comments

  • VisionmanVisionman Posts: 9,463Member ✭✭✭
    edited 22 December 2016, 12:06AM
    Richard14 said:

    I'm also having problems with Netflix freezing at 12.02-12.03am but now it's happening at 01.02-01.03am due to BST I assume.

    I have contacted Netflix and they are saying that they haven't had any outages at their end to which I said that I didn't think it was an outage problem as it happens every morning at this time and looking at forums it seems to have been going on for well over a year (have only been with them a year myself) and am getting close to cancelling Netflix because of this, I'm hoping Netflix and TalkTalk (my TV, Broadband and Phone line supplier) will get this sorted out once and for all.

    He suggested that I try another app on the TV at this time to see if it still happens, the only apps I have are BBC News and BBC Sport and I said I will also use Netflix on my iPad to see what happens and to let them know the outcome.

    Well I ran the BBC News app on the TV and played Netflix on iPad and they both worked ok with no freezing (20-05-16). Tomorrow I will try out Netflix again on the TV and on the iPad.

    Ok 21-05-16 I played a film on Netflix on the TV and played the same film on the iPad and guess what, the Netflix on the TV froze at the usual time 01.02-01.03am but the iPad didn't freeze. Tomorrow I will just try the BBC on demand player on the TV as now I think I can dismiss any fault from the broadband exchange to the router and Wi-Fi to the iPad.

    Here we go 22-05-16, just tested the BBC on demand player at the allotted time and it played with no problems at all.

    So my conclusion is that it's either the YouView box or the Netflix player at fault but whether it's a hardware or software fault I'll have to leave that to the relevant companies to sort out.

    This has been posted to TalkTalk Community and on YouView Community Boards.

    Youview Box: Huawei HG 533 using wired connection with power line adapters.
    Box Make/Model: DN370T.02.04.P
    Software Version:Last updated 11 May 2016
    Manufacturer Software: 70:38:84
    Component Software: 2:10:30
    Platform Configuration: 1467
    ISP Configuration:1601011

    'So my conclusion is that it's either the YouView box or the Netflix player at fault but whether it's a hardware or software fault I'll have to leave that to the relevant companies to sort out.' 

    Hi Richard, this problem has been posted far and wide across the internet. We've even had a post on here from Canada about it. It doesn't matter whats the box, ISP, country, platform or TV, it happens on many platforms and devices. Bizarrely, it doesn't happen for all users on the same device or affect all devices. In conclusion, its definitely a Netflix problem.
  • Richard14Richard14 Posts: 3Member
    edited 26 February 2017, 2:39PM
    Hi Visionman, I made a follow up call to Netflix about my trials in the above post but just like my first call to them they're saying they haven't heard of this problem but will escalate this problem to get it sorted out, he also said the more people that phone Netflix about this the better, it's an 0800 number so it's free from a landline (not sure if putting phone numbers on this forum is allowed) so just google "Netflix support number" and start complaining folks.
  • VisionmanVisionman Posts: 9,463Member ✭✭✭
    edited 22 December 2016, 12:06AM
    Richard14 said:

    Hi Visionman, I made a follow up call to Netflix about my trials in the above post but just like my first call to them they're saying they haven't heard of this problem but will escalate this problem to get it sorted out, he also said the more people that phone Netflix about this the better, it's an 0800 number so it's free from a landline (not sure if putting phone numbers on this forum is allowed) so just google "Netflix support number" and start complaining folks.

    YouView were/are already on it and its been reported. So they know about it. First line customer support are bizarrely usually the last in the food chain to know anything about anything.
  • judejude Posts: 1Member
    edited 18 December 2016, 1:47AM
    Scottie16 said:

    i have this happen too, but then noticed my internet actually goes every night just after midnight. Have called BT now so many time for a resolution

    I have had the same problem for ages now, and this has just happened again at 01.15 am. Have switched power off and restarted youview box and netflix, but it still keeps freezing. It has nothing to do with internet connection as I'm on here reading this topic!

    What is the solution? Is it Talktalk at fault or you view?
  • Michael12Michael12 Posts: 3Member
    edited 21 October 2016, 9:59PM
    I'm still having this issue, not just Netflix but also TV recordings made on the YouView box. This happens quite often when recording TV programmes between 10pm and 11pm, when playing back the picture just freezes and the recording ends. Its similar to the freeze that I get on Netflix at midnight/1am so I'm assuming its part of the same issue? All very frustrating when you think you have something on Serieslink and find out the recording has cut out...

    TalkTalk - can you advise back on how best to resolve? Going back through the thread its been going on for some time to a lot of people so its a bit of a joke that it hasn't been resolved by now. My contract is due shortly so I'm keen to have it resolved or look at other options

    Thanks
  • RoyRoy Posts: 15,199Member ✭✭✭
    edited 6 March 2017, 10:48PM
    Hi Michael

    There are no representatives from TalkTalk on here, so if you want to talk to them about this, you need to either phone them direct, or go on their own dedicated TalkTalk forum.

    https://www.talktalk.co.uk/contactus

    http://community.talktalk.co.uk/

    In general, though, I would doubt if your recordings issue is related to the Netflix freeze, unless there is some common pattern of external power issues at these times in your environment.

    But do talk to TalkTalk about all this; keeping you happy is part of what you are paying them for, but if they don't know you are unhappy, then they have no opportunity to help you here.
    Now away for a bit....
  • Greg Amy MaplesGreg Amy Maples Posts: 1Member
    edited 6 February 2017, 1:05AM
    Scottie16 said:

    i have this happen too, but then noticed my internet actually goes every night just after midnight. Have called BT now so many time for a resolution

    Ours does the same every single night...so frustrating. Between midnight and 1245am it freezes and does not recover. I end up just shutting the TV off because Dish runs their daily update around 1am and that locks up the Hopper. Ridiculous, we pay well over 100 dollars a month for television and Netflix and the service shuts down between midnight and 2am. Never had that problem with Direct TV. Is this a Dish problem??
  • VisionmanVisionman Posts: 9,463Member ✭✭✭
    edited 1 February 2017, 12:10AM
    Scottie16 said:

    i have this happen too, but then noticed my internet actually goes every night just after midnight. Have called BT now so many time for a resolution

    Hi Greg,

    This forum is UK based and uses a box and an aerial, so you'll have to find your own Direct TV forum in America. Well here goes, AT&T at your doorstep -

    http://www.satelliteguys.us/xen/forums/directv-support-forum.11/
  • SteveMcSteveMc Posts: 34Member
    edited 26 February 2017, 2:39PM
    Still an issue. Every night just after midnight while watching Netflix. Whole box freezes.
  • VisionmanVisionman Posts: 9,463Member ✭✭✭
    edited 6 February 2017, 2:31AM
    SteveMc said:

    Still an issue. Every night just after midnight while watching Netflix. Whole box freezes.

    On which platform, Steve?
  • richard swaryczewskirichard swaryczewski Posts: 2Member
    edited 6 February 2017, 6:02PM
    SteveMc said:

    Still an issue. Every night just after midnight while watching Netflix. Whole box freezes.

    Well, everything has been put back to default on you view  box and Netflix will still crash after midnight. There is some anomaly which is causing this issue. Now since i made this post, hundreds of other people also have the same issue. We all cannot be going insane lol. 
  • VisionmanVisionman Posts: 9,463Member ✭✭✭
    edited 6 February 2017, 6:13PM
    SteveMc said:

    Still an issue. Every night just after midnight while watching Netflix. Whole box freezes.

    Sorry about that but its not the box, richard.
    Its a problem at Netflix's end. Both this and the '25% loading' issue were cured for the majority of YouView users quite some time ago. Its a 'clock reset' issue which can affect Netflix users the world over.
    Which YouView platform are you using?
  • redchizredchiz Posts: 4,903Member ✭✭✭
    edited 28 February 2017, 3:05PM
    Netflix remind me of Apple in the way they deal with most issues: haughty ignorance, it's a corporate thing. The main difference is that Apple make outstanding products.
  • VisionmanVisionman Posts: 9,463Member ✭✭✭
    edited 6 February 2017, 6:53PM
    redchiz said:

    Netflix remind me of Apple in the way they deal with most issues: haughty ignorance, it's a corporate thing. The main difference is that Apple make outstanding products.

    And if they could, charge you for the very air you breath...
  • redchizredchiz Posts: 4,903Member ✭✭✭
    edited 6 February 2017, 6:56PM
    redchiz said:

    Netflix remind me of Apple in the way they deal with most issues: haughty ignorance, it's a corporate thing. The main difference is that Apple make outstanding products.

    Absolutely. With zillions in profits and near-zero in tax, these Californian dudes know how to surf. I take it we are still referring to both these grand conglomerates?  :)
  • VisionmanVisionman Posts: 9,463Member ✭✭✭
    edited 6 February 2017, 10:01PM
    redchiz said:

    Netflix remind me of Apple in the way they deal with most issues: haughty ignorance, it's a corporate thing. The main difference is that Apple make outstanding products.

    No, just Apple, as Netflix are in a far different position!
    Plus Apple doesn't crash at midnight. 
  • redchizredchiz Posts: 4,903Member ✭✭✭
    edited 6 February 2017, 10:02PM
    redchiz said:

    Netflix remind me of Apple in the way they deal with most issues: haughty ignorance, it's a corporate thing. The main difference is that Apple make outstanding products.

    i am glad we agree, Apple works, Netflix doesn't.
  • VisionmanVisionman Posts: 9,463Member ✭✭✭
    edited 6 February 2017, 10:07PM
    redchiz said:

    Netflix remind me of Apple in the way they deal with most issues: haughty ignorance, it's a corporate thing. The main difference is that Apple make outstanding products.

    Not biting. And thats your second attempt in 24hrs to get a rise out of a fellow forum member. 
  • redchizredchiz Posts: 4,903Member ✭✭✭
    edited 6 February 2017, 10:17PM
    redchiz said:

    Netflix remind me of Apple in the way they deal with most issues: haughty ignorance, it's a corporate thing. The main difference is that Apple make outstanding products.

    Oh not at all, that is a quite disappointing and upsetting reaction, I just keep trying to engage and discuss. And disagree sometimes, sure, not like you?
  • VisionmanVisionman Posts: 9,463Member ✭✭✭
    edited 6 March 2017, 10:48PM
    Michael>
    ''TalkTalk - can you advise back on how best to resolve?'' 
    Hi Michael, you need to be posting your issue and request for help here - 
    https://community.talktalk.co.uk/t5/TalkTalk-TV/Netflix-crashes-YouView-box-at-midnight-every-night/...
    Where you will get the help of a TalkTalk OCE. But as you'll see, the thread is nearly a year old, as for the majority of users this problem was cured quite some time ago.
  • RoyRoy Posts: 15,199Member ✭✭✭
    edited 6 February 2017, 11:55PM
    Visionman said:

    Michael>
    ''TalkTalk - can you advise back on how best to resolve?'' 
    Hi Michael, you need to be posting your issue and request for help here - 
    https://community.talktalk.co.uk/t5/TalkTalk-TV/Netflix-crashes-YouView-box-at-midnight-every-night/...
    Where you will get the help of a TalkTalk OCE. But as you'll see, the thread is nearly a year old, as for the majority of users this problem was cured quite some time ago.

    And the reply you were replying to is four months old, and has already been replied to :-)

    But cheers for tackling redchiz - I presume I am that other member, or else there would be three of us?

    I don't know about 'engage and discuss' - I am more of a mind to disengage and cuss at the moment :-)
    Now away for a bit....
  • redchizredchiz Posts: 4,903Member ✭✭✭
    edited 7 February 2017, 11:00AM
    Visionman said:

    Michael>
    ''TalkTalk - can you advise back on how best to resolve?'' 
    Hi Michael, you need to be posting your issue and request for help here - 
    https://community.talktalk.co.uk/t5/TalkTalk-TV/Netflix-crashes-YouView-box-at-midnight-every-night/...
    Where you will get the help of a TalkTalk OCE. But as you'll see, the thread is nearly a year old, as for the majority of users this problem was cured quite some time ago.

    So I can see, you have been very grumpy these last few days, either you are back in the UK, or still in Spain where the weather is **** at the moment isn't it?
  • RoyRoy Posts: 15,199Member ✭✭✭
    edited 7 February 2017, 11:00AM
    Visionman said:

    Michael>
    ''TalkTalk - can you advise back on how best to resolve?'' 
    Hi Michael, you need to be posting your issue and request for help here - 
    https://community.talktalk.co.uk/t5/TalkTalk-TV/Netflix-crashes-YouView-box-at-midnight-every-night/...
    Where you will get the help of a TalkTalk OCE. But as you'll see, the thread is nearly a year old, as for the majority of users this problem was cured quite some time ago.

    Oh, was it me being grumpy, not you being annoying?

    Let's see how I am when I get back from the funeral, when my grump levels, or tolerance levels, whichever are being exercised here, may return to something nearer normal...
    Now away for a bit....
  • Phil McDowellPhil McDowell Posts: 1Member
    edited 18 February 2017, 9:45PM

    well done to the youview team for doing absolutely nothing about this issue after having known about it for a very long time. judging by your lack of information and dodging around any definitive answer it is obviously some kind of unfixable software/hardware bug. great. just wish they would admit it. useless. this is even happening to brand new customers.

    I am on Virgin Broadband, Netflix crashes and box has to be powered off an on again, give up on Netflix after this happens and use normal TV. Its normally about 1 am. I have noticed more recently that films crash out after about 5 mins during the evening with the same result.
  • VisionmanVisionman Posts: 9,463Member ✭✭✭
    edited 26 February 2017, 2:39PM
    I've dragged this 3 minute comment from further up, to stop the thread becoming fragmented.

    Phil McDowell>
    ''I am on Virgin Broadband, Netflix crashes and box has to be powered off an on again, give up on Netflix after this happens and use normal TV. Its normally about 1 am. I have noticed more recently that films crash out after about 5 mins during the evening with the same result.''

    Virgin are notorious for Netflix problems, which are all to do with the Hub they use. Which one do you have, Phil?
  • Bill CareyBill Carey Posts: 3Member
    edited 3 March 2017, 1:24AM
    Scottie16 said:

    i have this happen too, but then noticed my internet actually goes every night just after midnight. Have called BT now so many time for a resolution

    I use a Youview box supplied by Talktalk & I have this problem. My software is bang up to date & I've switched off the 'smart' eco mode setting.
    I object strongly to paying for a substandard service!
  • racheycakesracheycakes Posts: 1Member
    edited 24 September 2017, 9:07PM
    Hi, I have the same problem...Netflix totally crashes at midnight, I have to do a hard reset of the Youview box. It's so frustrating!
  • RoyRoy Posts: 15,199Member ✭✭✭
    edited 19 March 2017, 8:35AM

    Hi, I have the same problem...Netflix totally crashes at midnight, I have to do a hard reset of the Youview box. It's so frustrating!

    It's been doing it for years, across a wide variety of platforms, not just YouView.

    I can't imagine why Netflix haven't fixed it yet :-(
    Now away for a bit....
  • VisionmanVisionman Posts: 9,463Member ✭✭✭
    edited 19 March 2017, 3:34PM

    Hi, I have the same problem...Netflix totally crashes at midnight, I have to do a hard reset of the Youview box. It's so frustrating!

    You shouldn't have to hard reset the box, rachycakes. Merely exiting the application then re-entering it should allow you to continue watching.
    Heres an idea from another Netflix user -
    "I've been reviewing the evidence for the Netflix crashing at midnight issue.
    It seems to me to be a Netflix time synchronisation / time check issue.  It's why crashes occur at 1am in the summer on BST but 12 midnight in the winter on GMT.  It's why not everyone is affected.  It's why not every device is affected.
    Netflix licence content to users in the time zone in which they've registered. So Netflix checks on the time setting of the viewing device. I don't know exactly what they check but there is a clue on the Netflix site that suggests if you get errors you should check the device time and date settings. If the check doesn't match the expected time then Netflix terminates. So at midnight GMT the Netflix clock goes forward to the next day. If the device timecode does not flip forward to the next day within a time-out period then I'm thinking that Netflix will terminate.

    So, if Netflix crashing at midnight happens - check the time settings in your router and on the viewing device(s) to see if this is the reason."
  • mikeymatteomikeymatteo Posts: 8Member
    edited 19 March 2017, 5:15PM

    Hi, I have the same problem...Netflix totally crashes at midnight, I have to do a hard reset of the Youview box. It's so frustrating!

    Being the OP i can confirm that a hard reset is required. 

    I have often had the box crash at midnight, and left it only to wake up in the morning at it is still frozen on the same show. The box becomes unresponsive to any button presses. I have been able to put the box into standby but it wakes back to the frozen netflix.
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