Humax DTR 1000 no HDMI output

John Toone

I have a DTR1000 and it has developed a fault where it no longer outputs HDMI although the SCART output works perfectly.

When booting up it will display the HUMAX logo while the display says "Please Wait", then the screen goes blank. if I switch to the Scart output it is working but nothing comes out of the HDMI port. I have tried different HDMI leads and different input ports on my Panasonic TV. However this is clutching at straws as the initial logo display surely proves the hardware is OK. I conclude this is a software bug. Does anyone know how to resolve it ??

Visionman

Hi John,just for test purposes connect the hdmi to another TV then see if it works.

John Toone

I don't have another TV. However I do know that the HDMI ports on my TV work perfectly with other peripherals I have. 

Roy

The initial display is 576i, and it then changes up to whatever higher resolution you have elected, plus HDCP.

So while on SCART, choose the lowest HDMI resolution (760i?) and see if you can get a picture on that.

As regards fixing software bugs, the first thing to try is to touch the Standby button for just over 8 seconds and let the box reset.

For a more drastic reset, but still keeping your recordings, (if not much else, which you will need to reinput) try a Maintenance Mode 4 reset, which will refresh the running software on the box, as per :-

https://support.youview.com/articles/...

Do let us know how you get on, and what, if anything, fixes your box.

jasonr2000

I'd say it sounds like he box is dieing mine has lost the free view tuner but all the Internet based channels still work and records so I'd say it's on its way out like mine is unless changing the output solves it

Paul Rizzardini D'Angelo

Sorry but my gut feeling is a dying motherboard rather than software but good luck with a factory reset, don't assume that it will save your recordings in any mode.

John Toone

I have now tried a maintenance mode 5 reset as there was little worth keeping on the box. The fault is still present.

When booting the Humax logo is present for a minute or so (being broadcast at 720i) then at the point where it changes to the Youview logo the HDMI output goes blank. Both Scart and composite outputs are OK. My conclusion is that the box cannot negotiate the HDMI settings with my Panasonic smart TV. This must be a software bug. If I set the output in video settings to 720p it still does not work. 

Any more clues anyone ? Or do I bin it and buy something Non-Humax ?

jasonr2000

John Toone said:

I have now tried a maintenance mode 5 reset as there was little worth keeping on the box. The fault is still present.

When booting the Humax logo is present for a minute or so (being broadcast at 720i) then at the point where it changes to the Youview logo the HDMI output goes blank. Both Scart and composite outputs are OK. My conclusion is that the box cannot negotiate the HDMI settings with my Panasonic smart TV. This must be a software bug. If I set the output in video settings to 720p it still does not work. 

Any more clues anyone ? Or do I bin it and buy something Non-Humax ?

It's not the brand of box or TV it's the fact that the motherboard in the box is failing the t1000 was known to fail so I'd say it's time to upgrade to a newer version or just use it via scart like I previously said it's a box fault not anything to do with the TV and it's dieing off

Anaglypta

Hello John,

I have exactly the same problem, see my post here.

https://community.youview.com/youview/topics/february-update-broke-my-youview-box

This, I think, is something to do with HDCP and appears to have been introduced for me when the box was updated in February to overcome a recording problem.

Anyone from YouView care to comment? (Sanj / Phil)

Philip Trott

Hi guys,

If you could provide some feedback on our survey questions here:

https://www.getfeedback.com/r/iMhWuFcx

This will help with our investigation of the issue, if we have any further updates on this we will let you know.

Thanks,

Phil

Anaglypta

Phil / Sanj

Survey completed.

After many reboots the YouView box connected once via HDMI and then immediately spat the dummy with a YVM607 error ( you can't watch this program on your TV as content protection could not be enabled.)

Smoking gun I think.

John.

Christopher Blyth

I have the same issue, have a retail Youview box Humax DTR-T1010 1TB since Dec 2013.  It has been fine but over recent weeks the box has started with a pink screen a few times.  Now it boots up with the Humax start screen, then when the Youview boot screen normally appears it says no signal.

It also comes up with error YVM607 sometimes when trying to play back a recording.

I have tried the following:

A different HDMI cable
A different HDMI port on the tv 
A factory reset from the main menu.
Connected the box to another TV via HDMI 


At the moment I cant get past the Humax boot screen to check the youview software all I know is the Humax software which is A7.76.  One thing I did notice is the fan on the back was not spinning.  Not sure if it only comes on when the box gets hot.

The only way I can get past the Humax screen is to switch it off at the back for a few hours.  Then restart.

Roy

Christopher Blyth said:

I have the same issue, have a retail Youview box Humax DTR-T1010 1TB since Dec 2013.  It has been fine but over recent weeks the box has started with a pink screen a few times.  Now it boots up with the Humax start screen, then when the Youview boot screen normally appears it says no signal.

It also comes up with error YVM607 sometimes when trying to play back a recording.

I have tried the following:

A different HDMI cable
A different HDMI port on the tv 
A factory reset from the main menu.
Connected the box to another TV via HDMI 


At the moment I cant get past the Humax boot screen to check the youview software all I know is the Humax software which is A7.76.  One thing I did notice is the fan on the back was not spinning.  Not sure if it only comes on when the box gets hot.

The only way I can get past the Humax screen is to switch it off at the back for a few hours.  Then restart.

It looks like your HDMI side has failed. Does it work off the SCART?

Sanj

Christopher Blyth said:

I have the same issue, have a retail Youview box Humax DTR-T1010 1TB since Dec 2013.  It has been fine but over recent weeks the box has started with a pink screen a few times.  Now it boots up with the Humax start screen, then when the Youview boot screen normally appears it says no signal.

It also comes up with error YVM607 sometimes when trying to play back a recording.

I have tried the following:

A different HDMI cable
A different HDMI port on the tv 
A factory reset from the main menu.
Connected the box to another TV via HDMI 


At the moment I cant get past the Humax boot screen to check the youview software all I know is the Humax software which is A7.76.  One thing I did notice is the fan on the back was not spinning.  Not sure if it only comes on when the box gets hot.

The only way I can get past the Humax screen is to switch it off at the back for a few hours.  Then restart.

Christopher - Let us know how you get on with trying with SCART. Then can you also fill out our survey for this issue: https://www.getfeedback.com/r/iMhWuFcx  

Christopher Blyth

Christopher Blyth said:

I have the same issue, have a retail Youview box Humax DTR-T1010 1TB since Dec 2013.  It has been fine but over recent weeks the box has started with a pink screen a few times.  Now it boots up with the Humax start screen, then when the Youview boot screen normally appears it says no signal.

It also comes up with error YVM607 sometimes when trying to play back a recording.

I have tried the following:

A different HDMI cable
A different HDMI port on the tv 
A factory reset from the main menu.
Connected the box to another TV via HDMI 


At the moment I cant get past the Humax boot screen to check the youview software all I know is the Humax software which is A7.76.  One thing I did notice is the fan on the back was not spinning.  Not sure if it only comes on when the box gets hot.

The only way I can get past the Humax screen is to switch it off at the back for a few hours.  Then restart.

Sorry it has taken so long as the tv it is plugged into does not have a scart connector as the tv is so thin. I found an old tv it works on scart but it also works on hdmi for a short while then goes off.  Sometimes unplugging the hdmi cable and inserting it again helps but not always.

I think there is an issue with the HDMI connection on the youview box.

Roy

Christopher Blyth said:

I have the same issue, have a retail Youview box Humax DTR-T1010 1TB since Dec 2013.  It has been fine but over recent weeks the box has started with a pink screen a few times.  Now it boots up with the Humax start screen, then when the Youview boot screen normally appears it says no signal.

It also comes up with error YVM607 sometimes when trying to play back a recording.

I have tried the following:

A different HDMI cable
A different HDMI port on the tv 
A factory reset from the main menu.
Connected the box to another TV via HDMI 


At the moment I cant get past the Humax boot screen to check the youview software all I know is the Humax software which is A7.76.  One thing I did notice is the fan on the back was not spinning.  Not sure if it only comes on when the box gets hot.

The only way I can get past the Humax screen is to switch it off at the back for a few hours.  Then restart.

On your YouView box certainly. But not on every YouView box.

Did you get an extended warranty, or fill in the Humax flyer in the box to get an extra year?

If so, I'd invoke this before it runs out .

By the way, my 2012 Samsung is extremely thin, but comes with a cable that dangles a SCART socket off a small proprietary connector that plugs into the TV itself.

As a temporary measure, at least, it may be worth looking in the bag of bits left over when you got the TV, to see if you wrere supplied with one of these initially, but ignored it.