Unable to access settings
Audio description suddenly turned on by itself. My screen froze in playback and I reset. After reset A.D appeared. I cannot access settings to turn it off as when I click on settings it stays 'loading' but goes no further. I have reset many times. The last time I tried it was loading for 20 minutes until I came out of the screen. Audio description s driving me nuts and I can't watch shows like this. Any ideas? Or does anyone else have this problem?
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Two: Do you have internet connected? There have been reports of some people unable to get into settings with their internet connection unplugged.
The issue with settings getting stuck on loading should be fixed in the latest software update. This update is currently rolling out to Retail Humax YouView boxes. If you are on this software version and still have the issue please let us know.
This is still needed to get to Settings, despite the ***FIXED*** above, which is for a slightly different problem with getting into Settings.
An aerial connection is no bad thing, either.
Any improvement?
https://support.youview.com/articles/...
It keeps your recordings at least, but refreshes *everything* else.
If that does not fix it, then I'm all out of ideas :-(