[Discussion] Automatic BT Software Update - January 2016
Sanj
Member Posts: 1,644 ✭✭✭✭✭
Please feel free to discuss the latest Automatic BT Software Update in this thread.
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Sanj
Member Posts: 1,644 ✭✭✭✭✭
Sanj
Member Posts: 1,644 ✭✭✭✭✭
Comments
Thanks,
Stuart
See our software update table for more information on how to find out what box model you have and which boxes are currently receiving this update.
Bear in mind this is a phased rollout so you may not receive the update straight away.
Hopefully Sanj or Phil can correct that small version info error on that page and look into exactly how BT schedule the updates for BT badged retail boxes. But based on the last version update I might hope the BT badged retail boxes will get this update in 2-4 weeks time.
Is this rollout really not finished yet?
The poster did say he has a BT box not from BT. The table shows that at present none of those boxes will get the update. This fits with the original announcement that the update is for "those with T2100, T1000 and T2200 Humax YouView boxes" .
Hopefully those of us with BT YouView boxes will get the update eventually, but that's not what the table is currently showing.
Stuart
Stuart
Radox could have a BT YouView box (subscription variant) from an independent seller or bought a retail variant from a retail store.
Radox - For the curious minded among us, let us know your Variant when you get the chance. ***EDIT*** didn't see your reply Radox. Thanks for confirming.
Keith - Thanks for the heads up, I've changed the software update table to 21.50.50 for BT Retail boxes. To answer you're roll-out question; you're right BT Retail boxes usually get the update shortly after the BT subscription boxes have finished rolling out. I couldn't offer an exact time frame as to when that will happen.
Roy - 22.17.0 has been released to 100% of the Retail Humax YouView boxes at the same time as this BT roll-out. I've amended the table to reflect that now.
I think I should also clarify that all the BT YouView boxes (Retail & Subscription) are manufactured by Humax.
The boxes that are being updated at the moment are:
- DTR- T1000 / 80B08500 (BT subscription box Variant)
- DTR- T2100 / 84B08500
- DB- T2200 / 86B08500
The boxes that aren't being updated at the moment are:21.50.50
2.9.34
1393
184
Any ideas when this box is likely to receive the latest software update?
The Plusnet software update should roll-out soon after the BT update. We can't confirm any dates, but we'll make sure we update the community when new software is available.
Are you sure you have got the update, and that has caused this?
You would have had to have been among the first, in a phased update that will take several weeks.
Your box failing may well be a coincidence.
If you can get it back on, check in Settings/System Information/Software Versions to see if you do indeed have 22.17.0
On which version my Humax T2000 has been working perfectly for several weeks, though it is admittedly a retail Humax, and not a BT subscription one like your presumably is.
Is your box still having an issue?
If yes, please try a soft reboot. Press & hold the standby button on the box for 8 seconds, then let go. The box will then reboot.
Does this resolve your issue?
It sounds like you have a T2100 and in case you still need to know what the lights mean, here is a diagram:
and a link if you need any more info.
The 21.50.50 update was released in October 2015, so if you just started experiencing this issue Jan 14th then I don't think this software update (22.17.0) is causing the issue. I would recommend seeking advise from a professional electrician if the issue is still reoccurring.