YouView BBC app problems this lunchtime
Experience problems with Youview BBC Sport app this lunchtime .. In period 1:15 pm for 20 minutes or so.
Upon activating the BBC sport app ... Message. Sorry we do not support your device appeared. (That seemed to be a BBC originated message)
After trying several times and also the BBC News app the error message varied between. That one and a one which said
sorry this application is not currently available on your device. (That seemed not to be a BBC message but rather a Youview message)
I checked other players and the BT Player ,BBC Iplayer both were functioning normally. of the app only the Youview help app was working.
The problem eventually went away when I left the box in standby and tried again later. ( I was not able to do soft restart as box was recording..
I notice that another user has reported problems on the BT community forum.
Upon activating the BBC sport app ... Message. Sorry we do not support your device appeared. (That seemed to be a BBC originated message)
After trying several times and also the BBC News app the error message varied between. That one and a one which said
sorry this application is not currently available on your device. (That seemed not to be a BBC message but rather a Youview message)
I checked other players and the BT Player ,BBC Iplayer both were functioning normally. of the app only the Youview help app was working.
The problem eventually went away when I left the box in standby and tried again later. ( I was not able to do soft restart as box was recording..
I notice that another user has reported problems on the BT community forum.
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Comments
Thanks for highlighting this to us. We are looking into now. We'll get back to you when we know more.
I was watching some top quality live tennis when at 5:01pm there was a buffering issue except the programme vision and sound appeared to continue in good quality behind the buffering logo and then BBC error 04100 Something went wrong with this programme, despite what seemed to be a perfect video and sound stream there was no way to get back to it without closing and restarting.
So I've just switched to the TV. The TVs BBC iPlayer stream, isn't so. Its HD but not really HD, in that its above SD quality but doesn't quite hit the mark.
And I never thought I'd complain about the picture quality of a stream. Demanding, aren't we?
BBC Sport app loaded what appeared to be a BBC webpage .
First instance was one asking to accept cookies -
No responses (back etc) accepted other than close so closed app.
tried BBC News app that loaded OK .. so closed and retried BBC sport app and it loaded correctly. Used it for c 5 minutes fine . Closed app and resumed TV.
tried BBC Sport App again a few minutes later- this time got another BBC webpage -- saying "Sorry that page not found" . Again closed app and tried again and it loaded OK.
Currently the app is certainly useable as once it launches successfully it all works but it is a bit frustrating that it does seem to fail to load successfully some of the time and isn't putting out very clear or appropriate error messages when it does.