Lost some HD channels.

DJHB1980DJHB1980 Member Posts: 168 ✭✭
edited 6 March 2017, 10:48PM in Archived Posts
I had ALL the HD Channels before a system reset.

I have YouView on my Sony Bravia Android HDTV.

I am in South Wales.

I have 101-105 & 123.

From the same aerial
on my Sony PC with built in FreeView HD I have 101-110 & 113 & 123-124
that's 13 HD Channels v's 6 on YouView.

Have retuned twice now... Any ideas???

Comments

  • VisionmanVisionman Member, Super User Posts: 10,303 ✭✭✭
    edited 26 February 2017, 2:39PM
    You are now only receiving the PSB3 Multiplex, which is strange.

    PSB3 (BBCB) - Freeview HD/Youview, which broadcasts to 26.8m UK homes from 1,190 masts.

    Film4 +1 45
    BBC One HD 101 
    BBC Two HD 102 
    ITV HD   103 
    STV HD  103 
    UTV HD  103
    Channel 4 HD  104
    Channel 5 HD  105
    CBBC HD  123 
    BBC Red Button 2 602
    BBC Red Button 3 603

    Freeview and YouView are two totally separate entities which are linked only by the ability to recieve Freeviews EPG channels, so as such should behave exactly the same.
    https://ukfree.tv/transmitters/multiplexes
    I'm now happy with the disagree icon, because its gone.
  • VisionmanVisionman Member, Super User Posts: 10,303 ✭✭✭
    edited 26 February 2017, 2:39PM
    Thinking about it - now you've performed a factory reset of your TV, perform a channel rescan, and you may get all the HD channels back.
    I'm now happy with the disagree icon, because its gone.
  • DJHB1980DJHB1980 Member Posts: 168 ✭✭
    edited 17 February 2017, 10:54PM
    Done 2 rescans or re-tunes and still only 6 HD stations.

    I'm quickly going off YouView.

    Is this YouView thing or a Sony Bravia thing?

    This TV has everything going for it but puts the biggest hurdles and limitations on its
    satellite/FreeView/YouView/HDD Record/ Lack of FreeSat, etc...

    Torn on who to blame.
  • VisionmanVisionman Member, Super User Posts: 10,303 ✭✭✭
    edited 26 February 2017, 2:39PM
    Your TV signal reception?

    Have you tried another Freeview TV?
    I'm now happy with the disagree icon, because its gone.
  • RoyRoy Member, Super User Posts: 17,812 ✭✭✭
    edited 6 March 2017, 10:48PM
    This recipe will determine exactly where the problem lies:-

    Disable YouView in Settings/Channel Setup/YouView Setup

    Now, on the Freeview side of the set, retune.

    Do these missing channels come back?

    If not, the set has a problem, potentially.

    Though trying another Freeview TV, as Visionman suggests, will be illuminating, to see if that has these channels present or not, which will tell you if it is the Android TV at fault, or some wider problem at your location.

    But if they do come back, go back to YouView Setup as above and re-enable it. But when you are asked if you want to retune, Skip this step.

    Now, back in YouView, are the missing channels still present, or have they vanished again?

    If they have vanished, you have found a YouView problem.

    But if they are still present, retune in YouView.

    If they vanish again, you have indeed found a YouView problem.

    But at least you have the temporary workaround that you can tune on the Freeview side, come back to YouView skipping the retune, and all will be well(ish) until the next thing that disturbs the tunings.

    Finally, AAMOI, what is the tuner in your PC, and is it Freeview certified, or just something that is compatible?
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
  • DJHB1980DJHB1980 Member Posts: 168 ✭✭
    edited 6 March 2017, 10:48PM
    I will do that later when I get home.

    What's AAMOI?

    It is a FreeView HD tuner on the Sony VAIO L series all in one
  • redchizredchiz Member, Super User Posts: 5,476 ✭✭✭
    edited 28 February 2017, 3:05PM
    It may be that you have a transmitter conflict, did you get an option to choose regions when retuning in YouView? If so it might worth experimenting with each choice, even if it doesn't provide your preferred regional option, just by way of testing. More details of the transmitters serving your area and the channels they cover can be found here: http://www.digitaluk.co.uk/
  • RoyRoy Member, Super User Posts: 17,812 ✭✭✭
    edited 7 December 2016, 8:40AM
    DJHB1980 said:

    I will do that later when I get home.

    What's AAMOI?

    It is a FreeView HD tuner on the Sony VAIO L series all in one

    http://www.netlingo.com/acronyms.php

    for AAMOI and thousands of other such abbreviations.

    A Sony Bravia TV tuner on that Vaio, I see. Be a shame if Sony have gone backwards since 2012 (though many would say they have, with these Android sets, though I think they will pull it all back in 2017)
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
  • DJHB1980DJHB1980 Member Posts: 168 ✭✭
    edited 1 December 2016, 1:36PM
    DJHB1980 said:

    I will do that later when I get home.

    What's AAMOI?

    It is a FreeView HD tuner on the Sony VAIO L series all in one

    Retuned in FreeView mode on Sony Android TV.
    Not got my HD stations back, just 101-105 & 123.
    Any other ideas?
  • redchizredchiz Member, Super User Posts: 5,476 ✭✭✭
    edited 20 December 2016, 1:57PM
    DJHB1980 said:

    I will do that later when I get home.

    What's AAMOI?

    It is a FreeView HD tuner on the Sony VAIO L series all in one

    Did you see my comment below about transmitter locations? Other than that it could just be an aerial problem.
  • DJHB1980DJHB1980 Member Posts: 168 ✭✭
    edited 1 December 2016, 1:36PM
    DJHB1980 said:

    I will do that later when I get home.

    What's AAMOI?

    It is a FreeView HD tuner on the Sony VAIO L series all in one

    No region option unfortunately.
    This is weird as the FreeView HD on the PC is coming from the same cable in the same room!!
  • redchizredchiz Member, Super User Posts: 5,476 ✭✭✭
    edited 20 December 2016, 1:57PM
    DJHB1980 said:

    I will do that later when I get home.

    What's AAMOI?

    It is a FreeView HD tuner on the Sony VAIO L series all in one

    Well it is pointing to an aerial issue then, especially as both Freeview and YouView now seem to be showing the same results. Have you been experiencing any severe weather in your part of the world recently? My HD channels were knocked out for about 24 hours a week or so back, water entering the external cabling can cause this. Or check the link I posted for any engineering works on your transmitter?
  • RoyRoy Member, Super User Posts: 17,812 ✭✭✭
    edited 7 December 2016, 8:40AM
    DJHB1980 said:

    I will do that later when I get home.

    What's AAMOI?

    It is a FreeView HD tuner on the Sony VAIO L series all in one

    @DJHB1980

    Are you just passively splitting the signal to feed the two devices (with the attendant 3-6dB loss), or are you using a proper powered splitter?

    If the former, try using a direct cable from the wall socket, with no splitter, to the YouView box, and see if the missing channels come back.

    YouView boxes need a good strong signal, which they do not like to share.
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
  • redchizredchiz Member, Super User Posts: 5,476 ✭✭✭
    edited 20 December 2016, 1:57PM
    DJHB1980 said:

    I will do that later when I get home.

    What's AAMOI?

    It is a FreeView HD tuner on the Sony VAIO L series all in one

    Or perhaps you do not have a wall socket, rather an aerial cable directly from outside? And your YouView box wired on to the TV using the RF loop through, rather than a splitter?
  • RoyRoy Member, Super User Posts: 17,812 ✭✭✭
    edited 7 December 2016, 8:40AM
    DJHB1980 said:

    I will do that later when I get home.

    What's AAMOI?

    It is a FreeView HD tuner on the Sony VAIO L series all in one

    Or indeed any combination of the above, 'TV' being the Vaio All-In-One, of course.
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
  • redchizredchiz Member, Super User Posts: 5,476 ✭✭✭
    edited 20 December 2016, 1:57PM
    DJHB1980 said:

    I will do that later when I get home.

    What's AAMOI?

    It is a FreeView HD tuner on the Sony VAIO L series all in one

    Quite right, forgot that we were dealing with Sony YouView TV, rather than a box, d'oh.
  • VisionmanVisionman Member, Super User Posts: 10,303 ✭✭✭
    edited 22 December 2016, 12:06AM
    DJHB1980 said:

    I will do that later when I get home.

    What's AAMOI?

    It is a FreeView HD tuner on the Sony VAIO L series all in one

    Which don't suffer from cross transmitter problems. The tuners on these TVs are excellent. Which makes this conundrum all the more baffling, as DJHB is only now only receiving the PSB3 Multiplex re HD channels.

    DJHB, please post your signal strength and quality stats. 
    I'm now happy with the disagree icon, because its gone.
  • RoyRoy Member, Super User Posts: 17,812 ✭✭✭
    edited 7 December 2016, 8:40AM
    DJHB1980 said:

    I will do that later when I get home.

    What's AAMOI?

    It is a FreeView HD tuner on the Sony VAIO L series all in one

    Sorry redchiz, I said 'box' and may have sent you wrong there :-(

    Comes too naturally to say 'box', still, even though I have one of the YouView-equipped TVs about three feet from my nose as I post :-)

    DJHB, to save you trawling the TV menus in vain, the information Visionman has requested may be found by selecting to watch a broadcast HD channel, pressing Help (right of the Netflix button), scrolling down to Signal diagnostics, selecting this option, and reporting the Signal Qualty and Signal Level values right of the traffic lights at the top, after giving them time to stabilise.

    I see 100/100 for Channels 101 and 106
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
  • VisionmanVisionman Member, Super User Posts: 10,303 ✭✭✭
    edited 22 December 2016, 12:06AM
    DJHB1980 said:

    I will do that later when I get home.

    What's AAMOI?

    It is a FreeView HD tuner on the Sony VAIO L series all in one

    It might not be a good time to do that right now, as with the current electrical storms and ambient weather hitting the UK today, my TV quality signals are fluctuating wildly between 52 and 84% as I sit there and watch it bobbing up and down on the menu screen. Ha! It looks like a music sound bar :). 
    I'm now happy with the disagree icon, because its gone.
  • RoyRoy Member, Super User Posts: 17,812 ✭✭✭
    edited 7 December 2016, 8:40AM
    DJHB1980 said:

    I will do that later when I get home.

    What's AAMOI?

    It is a FreeView HD tuner on the Sony VAIO L series all in one

    Best unplug it from the aerial then. If lightning strikes your aerial when your TV is connected, it will be quite beyond the scope of any advice we can give here :-(
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
  • VisionmanVisionman Member, Super User Posts: 10,303 ✭✭✭
    edited 22 December 2016, 12:06AM
    DJHB1980 said:

    I will do that later when I get home.

    What's AAMOI?

    It is a FreeView HD tuner on the Sony VAIO L series all in one

    Lightning goes for the chimney, not the aerial. Oh, wait a minute...  image 

    Glad to say supporting high trees are in place, though its too cold in the North West tonight for lightning strikes.
    I'm now happy with the disagree icon, because its gone.
  • DJHB1980DJHB1980 Member Posts: 168 ✭✭
    edited 6 March 2017, 10:48PM
    for some reason ive lost the ability to pick up COM7 HD & COM8 HD

    i'm now receiving signal from "Kilvey Hill" i'm in Swansea, South Wales.

    which seems to have switched of these multiplexes???
    is this something recent? i wonder!!!

    a little looking at digital uk - Coverage checker results: Detailed View shows

    even thought my Most Likely Transmitter = Wenvoe

    Wenvoe has
    BBC A D3&4 BBC B HD SDN ARQ A ARQ B COM7 HD COM8 HD L-CDF

    Kilvey Hill has
    BBC A D3&4 BBC B HD SDN ARQ A ARQ B

    any of this make sense
  • RoyRoy Member, Super User Posts: 17,812 ✭✭✭
    edited 7 December 2016, 8:40AM
    DJHB1980 said:

    for some reason ive lost the ability to pick up COM7 HD & COM8 HD

    i'm now receiving signal from "Kilvey Hill" i'm in Swansea, South Wales.

    which seems to have switched of these multiplexes???
    is this something recent? i wonder!!!

    a little looking at digital uk - Coverage checker results: Detailed View shows

    even thought my Most Likely Transmitter = Wenvoe

    Wenvoe has
    BBC A D3&4 BBC B HD SDN ARQ A ARQ B COM7 HD COM8 HD L-CDF

    Kilvey Hill has
    BBC A D3&4 BBC B HD SDN ARQ A ARQ B

    any of this make sense

    Entirely.

    Kilvey Hill is a repeater transmitter for Wenvoe, and repeater transmitters are often 'Freeview Lite', and do not carry any other than the main muxes.

    So not 'switched off' but rather 'never carried', perhaps.

    You will need to speak to a local aerial installer to see if a different aerial, or a higher/different orientation of the aerial you have, will let you pull in Wenvoe on your Android TV.

    But since you get it on the All In One, it may be a signal strength issue you could solve with a booster.

    Above, I asked what happens when you give the Android TV the whole of the incoming aerial signal you have available.

    Did you try this at all?
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
  • DJHB1980DJHB1980 Member Posts: 168 ✭✭
    edited 1 December 2016, 1:36PM
    DJHB1980 said:

    for some reason ive lost the ability to pick up COM7 HD & COM8 HD

    i'm now receiving signal from "Kilvey Hill" i'm in Swansea, South Wales.

    which seems to have switched of these multiplexes???
    is this something recent? i wonder!!!

    a little looking at digital uk - Coverage checker results: Detailed View shows

    even thought my Most Likely Transmitter = Wenvoe

    Wenvoe has
    BBC A D3&4 BBC B HD SDN ARQ A ARQ B COM7 HD COM8 HD L-CDF

    Kilvey Hill has
    BBC A D3&4 BBC B HD SDN ARQ A ARQ B

    any of this make sense

    Tried everything no improvement.

    I did have ALL of the available HD stations but now only 6.

    There must have been another change somewhere else.

    I think I shall give up completely on FreeView & YouView.

    If love to hear a convincing argument for, but I don't see it holding water with me.

    FreeView will just remain an alternative when I have clashes on Sky & YouView's deficiencies or limitations will relegate it's usefulness

    as it has no USP, well to me anyway!

    Potential yes,...
    ... but in practice my Sky+HD Boxes with 2Tb HDD & all and more will win over ALL platforms including the new SkyQ every time.

    Thanks for all the help and guidance on this.
    I may revisit YouView if any software update/upgrade ever makes my TV screen light up???
  • RoyRoy Member, Super User Posts: 17,812 ✭✭✭
    edited 7 December 2016, 8:40AM
    DJHB1980 said:

    for some reason ive lost the ability to pick up COM7 HD & COM8 HD

    i'm now receiving signal from "Kilvey Hill" i'm in Swansea, South Wales.

    which seems to have switched of these multiplexes???
    is this something recent? i wonder!!!

    a little looking at digital uk - Coverage checker results: Detailed View shows

    even thought my Most Likely Transmitter = Wenvoe

    Wenvoe has
    BBC A D3&4 BBC B HD SDN ARQ A ARQ B COM7 HD COM8 HD L-CDF

    Kilvey Hill has
    BBC A D3&4 BBC B HD SDN ARQ A ARQ B

    any of this make sense

    Perhaps you should save YouView for a rainy day? :-)
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
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