problem with iplayer app - playing sound but not picture/visual for programmes

RERE Posts: 1Member
edited 6 March 2017, 9:48PM in Archived Posts
I've been experiencing issues with the iplayer app via YouView over the last few days - I can see and select programmes but when they start I can hear the audio but there is no picture - just a black, blank screen. Help! Have checked that it's the lastest v of iplayer.

Comments

  • RoyRoy Posts: 15,249Member ✭✭✭
    edited 6 March 2017, 9:48PM
    While not recording, nor about to, touch the standby button/ring on the box for just over 8 seconds and let it soft reboot.

    If this does not fix things, then try refreshing the Players in Settings with a manual Update of them.

    If still no go, please report which box model, which ISP, if the other Players are OK, what the BBC iPlayer does when entered as an app and what it does when you pick a programme from the backward EPG.

    And anything else you can think of that might help us help you.
    This might at last be getting back to the YouView that I knew.  :|
    Holding my breath....
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