Netflix on dtr-2000

trophytr5trophytr5 Member Posts: 163 ✭✭
edited 12 March 2017, 8:39PM in Support
My (30 month old) DTR-1000 is giving the PSOD (Pink Screen of Death) when connected to my LG TV by HDMI so I've fallen back to SCART.  This problem has been happening on start-up since new (I thought it was the TV!!), but only as a pink "cast" to the picture, but now the TV reports "no Signal" on HDMI. Tried alternative cables and in different ports on the TV and all the other HDMI devices are OK

I suspect a hardware failure on the Humax is imminent and so I am researching replacements.  The DTR-2000 seems a candidate. It is the right price point and has most of the features of the DTR-1000.

EXCEPT I can't seem to find a reliable answer on whether I can use it for Netflix. I get conflicting answers from different retailers, the Humax Direct site says nothing on the subject and Netflix says it does.

Anyone have a definitive answer?
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Comments

  • VisionmanVisionman Member, Super User Posts: 10,303 ✭✭✭
    edited 12 March 2017, 8:39PM
    Hi. Netflix is available on all models of YouView box as its a retail service. :)
    I'm now happy with the disagree icon, because its gone.
  • VisionmanVisionman Member, Super User Posts: 10,303 ✭✭✭
    edited 6 March 2017, 10:48PM
    In regard to your pink screen issue, try putting your box into standby then powering off. Turn the TV off. Leave for 1 minute then power back on. Now restart your box.
    I'm now happy with the disagree icon, because its gone.
  • trophytr5trophytr5 Member Posts: 163 ✭✭
    edited 26 December 2016, 7:56PM
    Visionman said:

    In regard to your pink screen issue, try putting your box into standby then powering off. Turn the TV off. Leave for 1 minute then power back on. Now restart your box.

    Didn't work. Still "No signal"
  • trophytr5trophytr5 Member Posts: 163 ✭✭
    edited 26 December 2016, 8:06PM
    Visionman said:

    Hi. Netflix is available on all models of YouView box as its a retail service. :)

    Yes, it is a retail service but

    only if the box has an app for it
    http://ao.com/product/dtrt2000-humax-youview-box-black-30331-161.aspx Look under Smart Services
  • trophytr5trophytr5 Member Posts: 163 ✭✭
    edited 26 December 2016, 8:21PM
    Visionman said:

    Hi. Netflix is available on all models of YouView box as its a retail service. :)

    And while most of the rest of the product line on the Humax site specifically say Netflix, the DTR-T2000 doesn't. 
    And I asked in John Lewis and they said is doesn't.

    It would be a massively retrograde step if Humax had dropped Netflix, but as they now have Now TV amd SkyStore, it wouldn't surprise me if if Sky haven't pulled one of their dirty tricks to get Humax to drop Netflix.

    And it's certainly a showstopper for me
  • trophytr5trophytr5 Member Posts: 163 ✭✭
    edited 26 December 2016, 8:32PM
    Visionman said:

    Hi. Netflix is available on all models of YouView box as its a retail service. :)

    Yes, it is a retail service but

    only if the box has an app for it
    http://ao.com/product/dtrt2000-humax-youview-box-black-30331-161.aspx Look under Smart Services
  • KeithKeith Member, Super User Posts: 2,453 ✭✭✭
    edited 26 December 2016, 9:04PM
    Visionman said:

    Hi. Netflix is available on all models of YouView box as its a retail service. :)

    Hi trophytr5 - it would seem the person in John Lewis does not fully understand the core YouView platform and players. As per Visionman's original answer, Netflix is part of the YouView core and apps common to all YouView boxes (which of course includes the T2000 box which I have seen directly) :)
  • Yasha NokeYasha Noke Member Posts: 318 ✭✭
    edited 26 December 2016, 9:38PM
    Visionman said:

    Hi. Netflix is available on all models of YouView box as its a retail service. :)

    Hi trophytr5 - it appears that you have been looking and listening to out of date information.  As Keith has said already all youview+ boxes do have Netflix, but there is something else you mentioned which is out of date.  Youview boxes do not have SkyStore whether they are branded Humax or any other brand. SkyStore was withdrawn a couple of months ago.

    Also Youview only have a third of the NowTV apps - Now TV Movies.  No NowTV Sport and no NowTV Entertainment.
  • RoyRoy Member, Super User Posts: 17,791 ✭✭✭
    edited 26 December 2016, 9:44PM
    Visionman said:

    Hi. Netflix is available on all models of YouView box as its a retail service. :)

    I've got one, a DRT-T2000. It has Netflix on it.

    However, it no longer has Sky Store, Sky having pulled that.

    But that is their product to pull, and Sky's reach on YouView does not extend outside their own products - and even within those, they can't get any NowTV penetration beyond Movies, with Entertainment and Sport conspicuous by their absence.

    It certainly does not extend to Netflix; and since the YouView box is the preferred mechanism by which BT supplies its customers with Netflix, I think a force as seriously to be reckoned with as Sky is would have something to say if Sky tried that on :-)
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
  • trophytr5trophytr5 Member Posts: 163 ✭✭
    edited 26 December 2016, 9:46PM
    Visionman said:

    Hi. Netflix is available on all models of YouView box as its a retail service. :)

    From the Humax site - http://uk.humaxdigital.com/product/dtr-t2000/

    "The on demand function lets you find content from thousands of TV programmes, series and films from subscription free channels and pay to view services from Now TV and the Sky Store, accessed easily from your guide with the hand held remote."

    Seems like Humax are as far behind with their website updates as they can be with software fixes (;-))

    I have a NOW TV box and it's the only time I notice the difference between SD and HD as Sky Sports F1 comes over Now TV as SD and I find the "boards"  and "ticker" difficult to read
  • Yasha NokeYasha Noke Member Posts: 318 ✭✭
    edited 26 December 2016, 9:52PM
    Visionman said:

    Hi. Netflix is available on all models of YouView box as its a retail service. :)

    trophytr5, in your original post you stated that humax direct says nothing about Netfix.

    Try this link:
    https://www.humaxdirect.co.uk/hdr2000.html

    It has 6 pictures.  Try clicking on the 6th picture.  :)
  • trophytr5trophytr5 Member Posts: 163 ✭✭
    edited 26 December 2016, 9:52PM
    Visionman said:

    Hi. Netflix is available on all models of YouView box as its a retail service. :)

    Thanks Roy, that's the answer I was looking for, from someone actually has the DTR-T2000.

    Removal of SkyStore is no loss as far as I am concerned. 

    And as of 2018, I am giving up watching F1 as I object to paying Now TV/Sky around £150 a year to watch poor quality coverage of races.
  • RoyRoy Member, Super User Posts: 17,791 ✭✭✭
    edited 26 December 2016, 9:55PM
    Visionman said:

    Hi. Netflix is available on all models of YouView box as its a retail service. :)

    Yes, it's out of date. No Sky Store, since recently, and yes to Netflix since ages ago.

    You would think that keeping a website up to date would be easy, since it is just a matter of flipping some electrons instead of redistributing Forster of dead trees. Biput not so, apparently :-(
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
  • trophytr5trophytr5 Member Posts: 163 ✭✭
    edited 26 December 2016, 9:57PM
    Visionman said:

    Hi. Netflix is available on all models of YouView box as its a retail service. :)

    Yasha Noke, that's odd I could have sworn that I looked and that wasn't there a couple of hours ago.
  • RoyRoy Member, Super User Posts: 17,791 ✭✭✭
    edited 26 December 2016, 10:02PM
    Visionman said:

    Hi. Netflix is available on all models of YouView box as its a retail service. :)

    Shame it's out of stock at AO. That's a hell of a discount they are offering :-)
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
  • VisionmanVisionman Member, Super User Posts: 10,303 ✭✭✭
    edited 26 December 2016, 10:54PM
    Visionman said:

    Hi. Netflix is available on all models of YouView box as its a retail service. :)

    ''trophytr5>
    And as of 2018, I am giving up watching F1 as I object to paying Now TV/Sky around £150 a year to watch poor quality coverage of races.''

    Whilst Skys Now TV box claims to be 'up to' 720p, which in theory makes it HD, its streamed at a low variable bit rate of between 1.5 to 2.5Mbps. That ain't HD.
    For completeness, mobile devices are streamed at 450kbps.
    I'm now happy with the disagree icon, because its gone.
  • VisionmanVisionman Member, Super User Posts: 10,303 ✭✭✭
    edited 26 December 2016, 10:54PM
    Visionman said:

    Hi. Netflix is available on all models of YouView box as its a retail service. :)

    ''trophytr5>
    And as of 2018, I am giving up watching F1 as I object to paying Now TV/Sky around £150 a year to watch poor quality coverage of races.''

    Whilst Skys Now TV box claims to be 'up to' 720p, which in theory makes it HD, its streamed at a low variable bit rate of between 1.5 to 2.5Mbps. That ain't HD.
    For completeness, mobile devices are streamed at 450kbps.
    I'm now happy with the disagree icon, because its gone.
  • trophytr5trophytr5 Member Posts: 163 ✭✭
    edited 27 December 2016, 9:58AM
    Visionman said:

    Hi. Netflix is available on all models of YouView box as its a retail service. :)

    I think I must have been looking at the specs for the FreeView version (HDR-T2000T) which doesn't appear to have Netflix, rather than the YouView DTR-T2000 which does.
  • trophytr5trophytr5 Member Posts: 163 ✭✭
    edited 27 December 2016, 7:33PM
    Visionman said:

    In regard to your pink screen issue, try putting your box into standby then powering off. Turn the TV off. Leave for 1 minute then power back on. Now restart your box.

    Tried it again and it still is getting "no signal"

    BUT when I switched on the TV and then powered up the Humax, the TV displayed the Humax start up screen and then went to "no signal".

    So, it was receiving a signal for the Humax screen but lost it when the YouView software started up.  If this was a PC, I'd say that the problem lies with the YouView drivers for the HDMI port.

    Further ideas?
  • VisionmanVisionman Member, Super User Posts: 10,303 ✭✭✭
    edited 27 December 2016, 7:54PM
    Visionman said:

    In regard to your pink screen issue, try putting your box into standby then powering off. Turn the TV off. Leave for 1 minute then power back on. Now restart your box.

    Its always been a head-scratcher for me that (receiving a signal for the Humax screen but then lose it when the YouView software starts up). It is my opinion its a HDCP issue, as these boxes are DRM'd up to the eyeballs.

    Try pulling the YV HDMI cable at the YV end and then power the box off. Wait 60 secs. Turn it back on then soft reset it. Then put it into standby. With the TV turned on first, plug the HDMI cable back in and turn the YV on.
    Beyond this I have no further help to offer, sorry.
    I'm now happy with the disagree icon, because its gone.
  • trophytr5trophytr5 Member Posts: 163 ✭✭
    edited 27 December 2016, 8:46PM
    Visionman said:

    In regard to your pink screen issue, try putting your box into standby then powering off. Turn the TV off. Leave for 1 minute then power back on. Now restart your box.

    By "soft reset", do you mean reset the software from Maintence Mode?
  • trophytr5trophytr5 Member Posts: 163 ✭✭
    edited 27 December 2016, 8:47PM
    Visionman said:

    In regard to your pink screen issue, try putting your box into standby then powering off. Turn the TV off. Leave for 1 minute then power back on. Now restart your box.

    And, despite what the "System Information" tells me in Settings, it's a DTR-T1010 box, not a T1000
  • VisionmanVisionman Member, Super User Posts: 10,303 ✭✭✭
    edited 27 December 2016, 9:02PM
    Visionman said:

    In regard to your pink screen issue, try putting your box into standby then powering off. Turn the TV off. Leave for 1 minute then power back on. Now restart your box.

    They are one and the same, only one has a larger hard drive (at 1Tb). Press and hold the power button in the center circle (from memory).
    I'm now happy with the disagree icon, because its gone.
  • trophytr5trophytr5 Member Posts: 163 ✭✭
    edited 27 December 2016, 9:04PM
    Visionman said:

    In regard to your pink screen issue, try putting your box into standby then powering off. Turn the TV off. Leave for 1 minute then power back on. Now restart your box.

    Actually, Maintenance Mode is Power button and then Volume Down, the left hand side of the centre circle.
  • VisionmanVisionman Member, Super User Posts: 10,303 ✭✭✭
    edited 27 December 2016, 10:00PM
    Visionman said:

    In regard to your pink screen issue, try putting your box into standby then powering off. Turn the TV off. Leave for 1 minute then power back on. Now restart your box.

    I said soft reset.  No need to go into the menu. Just press and hold the power button on the box for 8 seconds. That will do it.
    I'm now happy with the disagree icon, because its gone.
  • RoyRoy Member, Super User Posts: 17,791 ✭✭✭
    edited 27 December 2016, 11:32PM
    Visionman said:

    In regard to your pink screen issue, try putting your box into standby then powering off. Turn the TV off. Leave for 1 minute then power back on. Now restart your box.

    T1010s are reskinned YouView boxes, with the innards of a T1000, but the outward appearance of a T2000 in a slightly bigger box.

    Early ones did say they were T1000s, but given the rearranged centre ring and On/Standby 'button', they have their own Maintenance Mode instructions under that option in the YouView Help.

    I think they came in both 500GB and 1TB versions.

    The YouView startup screen is sent out in 576i with no DRM.
    If your TV can't see that, your HDMI is really fried somewhere in the signal path.

    After that is shown, it ups the resolution and tries the HDCP handshake. So it could be that it can't handle the resolution, but my money is on the HDCP handshake failing.

    Make sure the cable is fully pushed home at both ends, try another (high speed) one if you still have issues, try another HDMI HD sending device over the same cable into the same port on the TV.
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
  • trophytr5trophytr5 Member Posts: 163 ✭✭
    edited 28 December 2016, 11:23AM
    Visionman said:

    In regard to your pink screen issue, try putting your box into standby then powering off. Turn the TV off. Leave for 1 minute then power back on. Now restart your box.

    "Try pulling the YV HDMI cable at the YV end and then power the box off. Wait 60 secs. Turn it back on then soft reset it. Then put it into standby. With the TV turned on first, plug the HDMI cable back in and turn the YV on."

    Still not working. Thanks anyway
  • trophytr5trophytr5 Member Posts: 163 ✭✭
    edited 28 December 2016, 3:39PM
    Visionman said:

    In regard to your pink screen issue, try putting your box into standby then powering off. Turn the TV off. Leave for 1 minute then power back on. Now restart your box.

    Bought a new Monster 4K HDMI cable and repeated the above.  It worked OK for a couple of minutes, then displayed a message to the effect that "you can't watch this because it's DRM protected" (on the BBC News Channel!!!). Went to HELP and when I went back to it displayed the PSOD. and then to "No signal"
  • RoyRoy Member, Super User Posts: 17,791 ✭✭✭
    edited 28 December 2016, 4:13PM
    Visionman said:

    In regard to your pink screen issue, try putting your box into standby then powering off. Turn the TV off. Leave for 1 minute then power back on. Now restart your box.

    Can you try the YouView box on the HDMI input of another TV?
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
  • trophytr5trophytr5 Member Posts: 163 ✭✭
    edited 28 December 2016, 6:24PM
    Visionman said:

    In regard to your pink screen issue, try putting your box into standby then powering off. Turn the TV off. Leave for 1 minute then power back on. Now restart your box.

    Unfortunately not easily. I only have one TV and my PC's monitor is pre-HDMI
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