[Discussion] Humax software update 27.46.0

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Comments

  • RoyRoy Member, Super User Posts: 16,999 ✭✭✭
    edited April 2017

    I LOVED my You View box. I thought it WAS perfect. Now its completely changed and I hate it.

    Please return:

    1) List of recorded programmes not tiles

    2) When I have finished watching a recording, take me back to where it is the list so I can delete it. I now have to find it all over again to delete it

    3) This box WAS perfect and simple for the elderly. Now its really difficult to read & use. Not intuitive.

    4) Map the clicks back to how it was before. The actions have changed & dont make sense.

    5) Give us the option to put it back as it was. This isnt the box I bought. Highly dissatisfied. You have delivered us half a product thats not been tested well.
    6) On the Guide, when I get to the bottom of the list, go back to channel 1. Dont stop at the end of the list!
    7) I have lost some channels & Im frightened to use the " unhide" function because it says "once you unhide, you cant hide again". Millions of subscribtion channels im not subscribed to cluttering my list.

    Thanks

    sydney

    We were all begging YouView to reduce the functionality even further, to make the back journeys ever more long and obscure, and to have even smaller tiles by truncating the titles more. Also to have extra keypresses everywhere, and black bars to hide the screen for longer. And some of us found we could still read the EPG despite the shadowy programme playing in the background, and so wanted its prominence increased until you couldn't read the EPG.

    Happy?
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
  • RoyRoy Member, Super User Posts: 16,999 ✭✭✭
    edited April 2017

    I LOVED my You View box. I thought it WAS perfect. Now its completely changed and I hate it.

    Please return:

    1) List of recorded programmes not tiles

    2) When I have finished watching a recording, take me back to where it is the list so I can delete it. I now have to find it all over again to delete it

    3) This box WAS perfect and simple for the elderly. Now its really difficult to read & use. Not intuitive.

    4) Map the clicks back to how it was before. The actions have changed & dont make sense.

    5) Give us the option to put it back as it was. This isnt the box I bought. Highly dissatisfied. You have delivered us half a product thats not been tested well.
    6) On the Guide, when I get to the bottom of the list, go back to channel 1. Dont stop at the end of the list!
    7) I have lost some channels & Im frightened to use the " unhide" function because it says "once you unhide, you cant hide again". Millions of subscribtion channels im not subscribed to cluttering my list.

    Thanks

    Dave Driver

    In that way,
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
  • edited April 2017

    I LOVED my You View box. I thought it WAS perfect. Now its completely changed and I hate it.

    Please return:

    1) List of recorded programmes not tiles

    2) When I have finished watching a recording, take me back to where it is the list so I can delete it. I now have to find it all over again to delete it

    3) This box WAS perfect and simple for the elderly. Now its really difficult to read & use. Not intuitive.

    4) Map the clicks back to how it was before. The actions have changed & dont make sense.

    5) Give us the option to put it back as it was. This isnt the box I bought. Highly dissatisfied. You have delivered us half a product thats not been tested well.
    6) On the Guide, when I get to the bottom of the list, go back to channel 1. Dont stop at the end of the list!
    7) I have lost some channels & Im frightened to use the " unhide" function because it says "once you unhide, you cant hide again". Millions of subscribtion channels im not subscribed to cluttering my list.

    Thanks

    Very sensible reply. Thank You Roy.
  • redchizredchiz Member, Super User Posts: 5,249 ✭✭✭
    edited April 2017

    I LOVED my You View box. I thought it WAS perfect. Now its completely changed and I hate it.

    Please return:

    1) List of recorded programmes not tiles

    2) When I have finished watching a recording, take me back to where it is the list so I can delete it. I now have to find it all over again to delete it

    3) This box WAS perfect and simple for the elderly. Now its really difficult to read & use. Not intuitive.

    4) Map the clicks back to how it was before. The actions have changed & dont make sense.

    5) Give us the option to put it back as it was. This isnt the box I bought. Highly dissatisfied. You have delivered us half a product thats not been tested well.
    6) On the Guide, when I get to the bottom of the list, go back to channel 1. Dont stop at the end of the list!
    7) I have lost some channels & Im frightened to use the " unhide" function because it says "once you unhide, you cant hide again". Millions of subscribtion channels im not subscribed to cluttering my list.

    Thanks

    What Roy said. And I am partially deaf. But do carry on regardless, if you can't get your point across without being offensive then perhaps you are finding the pressure to articulate a reasoned argument is too much.
  • redchizredchiz Member, Super User Posts: 5,249 ✭✭✭
    edited April 2017

    I LOVED my You View box. I thought it WAS perfect. Now its completely changed and I hate it.

    Please return:

    1) List of recorded programmes not tiles

    2) When I have finished watching a recording, take me back to where it is the list so I can delete it. I now have to find it all over again to delete it

    3) This box WAS perfect and simple for the elderly. Now its really difficult to read & use. Not intuitive.

    4) Map the clicks back to how it was before. The actions have changed & dont make sense.

    5) Give us the option to put it back as it was. This isnt the box I bought. Highly dissatisfied. You have delivered us half a product thats not been tested well.
    6) On the Guide, when I get to the bottom of the list, go back to channel 1. Dont stop at the end of the list!
    7) I have lost some channels & Im frightened to use the " unhide" function because it says "once you unhide, you cant hide again". Millions of subscribtion channels im not subscribed to cluttering my list.

    Thanks

    What Roy said. Although you seem to have missed the irony. And I am partially deaf. But do carry on regardless, if you can't get your point across without being offensive then perhaps you are finding the pressure to articulate a reasoned argument is too much.
  • edited April 2017

    I LOVED my You View box. I thought it WAS perfect. Now its completely changed and I hate it.

    Please return:

    1) List of recorded programmes not tiles

    2) When I have finished watching a recording, take me back to where it is the list so I can delete it. I now have to find it all over again to delete it

    3) This box WAS perfect and simple for the elderly. Now its really difficult to read & use. Not intuitive.

    4) Map the clicks back to how it was before. The actions have changed & dont make sense.

    5) Give us the option to put it back as it was. This isnt the box I bought. Highly dissatisfied. You have delivered us half a product thats not been tested well.
    6) On the Guide, when I get to the bottom of the list, go back to channel 1. Dont stop at the end of the list!
    7) I have lost some channels & Im frightened to use the " unhide" function because it says "once you unhide, you cant hide again". Millions of subscribtion channels im not subscribed to cluttering my list.

    Thanks

    Redchiz. I am also partially deaf and don't feel offended by the use of the word at all. As I said perhaps the pressure gets to some.
  • redchizredchiz Member, Super User Posts: 5,249 ✭✭✭
    edited April 2017

    I LOVED my You View box. I thought it WAS perfect. Now its completely changed and I hate it.

    Please return:

    1) List of recorded programmes not tiles

    2) When I have finished watching a recording, take me back to where it is the list so I can delete it. I now have to find it all over again to delete it

    3) This box WAS perfect and simple for the elderly. Now its really difficult to read & use. Not intuitive.

    4) Map the clicks back to how it was before. The actions have changed & dont make sense.

    5) Give us the option to put it back as it was. This isnt the box I bought. Highly dissatisfied. You have delivered us half a product thats not been tested well.
    6) On the Guide, when I get to the bottom of the list, go back to channel 1. Dont stop at the end of the list!
    7) I have lost some channels & Im frightened to use the " unhide" function because it says "once you unhide, you cant hide again". Millions of subscribtion channels im not subscribed to cluttering my list.

    Thanks

    Not me buddy, I have been here for years and confidently expect to be here after you have moved on to your next target.
  • edited April 2017

    I LOVED my You View box. I thought it WAS perfect. Now its completely changed and I hate it.

    Please return:

    1) List of recorded programmes not tiles

    2) When I have finished watching a recording, take me back to where it is the list so I can delete it. I now have to find it all over again to delete it

    3) This box WAS perfect and simple for the elderly. Now its really difficult to read & use. Not intuitive.

    4) Map the clicks back to how it was before. The actions have changed & dont make sense.

    5) Give us the option to put it back as it was. This isnt the box I bought. Highly dissatisfied. You have delivered us half a product thats not been tested well.
    6) On the Guide, when I get to the bottom of the list, go back to channel 1. Dont stop at the end of the list!
    7) I have lost some channels & Im frightened to use the " unhide" function because it says "once you unhide, you cant hide again". Millions of subscribtion channels im not subscribed to cluttering my list.

    Thanks

    Whatever you say. Just try and not get so personal. It will help. I could get offended by what you just called me, but I won't as I am better than that.
  • redchizredchiz Member, Super User Posts: 5,249 ✭✭✭
    edited April 2017

    I LOVED my You View box. I thought it WAS perfect. Now its completely changed and I hate it.

    Please return:

    1) List of recorded programmes not tiles

    2) When I have finished watching a recording, take me back to where it is the list so I can delete it. I now have to find it all over again to delete it

    3) This box WAS perfect and simple for the elderly. Now its really difficult to read & use. Not intuitive.

    4) Map the clicks back to how it was before. The actions have changed & dont make sense.

    5) Give us the option to put it back as it was. This isnt the box I bought. Highly dissatisfied. You have delivered us half a product thats not been tested well.
    6) On the Guide, when I get to the bottom of the list, go back to channel 1. Dont stop at the end of the list!
    7) I have lost some channels & Im frightened to use the " unhide" function because it says "once you unhide, you cant hide again". Millions of subscribtion channels im not subscribed to cluttering my list.

    Thanks

    Lol.
  • SpargoSpargo Member Posts: 31
    edited April 2017

    I LOVED my You View box. I thought it WAS perfect. Now its completely changed and I hate it.

    Please return:

    1) List of recorded programmes not tiles

    2) When I have finished watching a recording, take me back to where it is the list so I can delete it. I now have to find it all over again to delete it

    3) This box WAS perfect and simple for the elderly. Now its really difficult to read & use. Not intuitive.

    4) Map the clicks back to how it was before. The actions have changed & dont make sense.

    5) Give us the option to put it back as it was. This isnt the box I bought. Highly dissatisfied. You have delivered us half a product thats not been tested well.
    6) On the Guide, when I get to the bottom of the list, go back to channel 1. Dont stop at the end of the list!
    7) I have lost some channels & Im frightened to use the " unhide" function because it says "once you unhide, you cant hide again". Millions of subscribtion channels im not subscribed to cluttering my list.

    Thanks

    Had my car serviced today. It went in as a Volvo and came out as a Volvo, not a bicycle. The software in one of the control modules was updated (I  think there are about 7 computers on board but I may be wrong) and it all still works. I wonder what that says for the selection of the processor and the design of the software? Maybe I'm being cynical.

    I've worked in software since the early '70s, Concorde, Eurofighter and Airbus A380 to name but a few. I also did some time as a software quality controller in Rolls-Royce. Don't see why lists should be so difficult to provide as an option.

  • RoyRoy Member, Super User Posts: 16,999 ✭✭✭
    edited April 2017

    I LOVED my You View box. I thought it WAS perfect. Now its completely changed and I hate it.

    Please return:

    1) List of recorded programmes not tiles

    2) When I have finished watching a recording, take me back to where it is the list so I can delete it. I now have to find it all over again to delete it

    3) This box WAS perfect and simple for the elderly. Now its really difficult to read & use. Not intuitive.

    4) Map the clicks back to how it was before. The actions have changed & dont make sense.

    5) Give us the option to put it back as it was. This isnt the box I bought. Highly dissatisfied. You have delivered us half a product thats not been tested well.
    6) On the Guide, when I get to the bottom of the list, go back to channel 1. Dont stop at the end of the list!
    7) I have lost some channels & Im frightened to use the " unhide" function because it says "once you unhide, you cant hide again". Millions of subscribtion channels im not subscribed to cluttering my list.

    Thanks

    But you might, with a CV like that, see why changes are not made lightly or hastily.
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
  • edited April 2017
    SueS said:

    Update 27.46 came in without me saying yay/nay which seems a bit off since it's a major change. I miss the box upper left with the channel preview but my major gripe is reserved for the recordings list with those little confusing images and incomplete text. Can I *please* have a simple text list of my recordings. If I had the option I'd revert to the old software simply on this issue. But I don't have the option - see above for installation/imposition without permission. I do like the other features I've seen though - clearer settings options & much better contrast of text to background in listings spring to mind . One difficulty I'm having is that BT player doesn't seem to be working at all - simply "loading..." followed by a blank screen when it's selected. I have BT as ISP but I don't have a subscription to BT tv, which might be the problem. Please keep the updates coming!

    It seems that there are people who have been on here for too long. They seem to think that others who are more recent should not have an opinion and just try to confuse the points made.
  • redchizredchiz Member, Super User Posts: 5,249 ✭✭✭
    edited April 2017

    I LOVED my You View box. I thought it WAS perfect. Now its completely changed and I hate it.

    Please return:

    1) List of recorded programmes not tiles

    2) When I have finished watching a recording, take me back to where it is the list so I can delete it. I now have to find it all over again to delete it

    3) This box WAS perfect and simple for the elderly. Now its really difficult to read & use. Not intuitive.

    4) Map the clicks back to how it was before. The actions have changed & dont make sense.

    5) Give us the option to put it back as it was. This isnt the box I bought. Highly dissatisfied. You have delivered us half a product thats not been tested well.
    6) On the Guide, when I get to the bottom of the list, go back to channel 1. Dont stop at the end of the list!
    7) I have lost some channels & Im frightened to use the " unhide" function because it says "once you unhide, you cant hide again". Millions of subscribtion channels im not subscribed to cluttering my list.

    Thanks

    Nor would you like to draw attention to the consequences of an aviation disaster as opposed to a bit of telly. Would you?
  • redchizredchiz Member, Super User Posts: 5,249 ✭✭✭
    edited April 2017
    SueS said:

    Update 27.46 came in without me saying yay/nay which seems a bit off since it's a major change. I miss the box upper left with the channel preview but my major gripe is reserved for the recordings list with those little confusing images and incomplete text. Can I *please* have a simple text list of my recordings. If I had the option I'd revert to the old software simply on this issue. But I don't have the option - see above for installation/imposition without permission. I do like the other features I've seen though - clearer settings options & much better contrast of text to background in listings spring to mind . One difficulty I'm having is that BT player doesn't seem to be working at all - simply "loading..." followed by a blank screen when it's selected. I have BT as ISP but I don't have a subscription to BT tv, which might be the problem. Please keep the updates coming!

    Not at all. We all have opinions, there is a well-known comparator for that. How you choose to express them is another matter. Deprecating others isn't generally well regarded. So, your point is?
  • edited April 2017
    SueS said:

    Update 27.46 came in without me saying yay/nay which seems a bit off since it's a major change. I miss the box upper left with the channel preview but my major gripe is reserved for the recordings list with those little confusing images and incomplete text. Can I *please* have a simple text list of my recordings. If I had the option I'd revert to the old software simply on this issue. But I don't have the option - see above for installation/imposition without permission. I do like the other features I've seen though - clearer settings options & much better contrast of text to background in listings spring to mind . One difficulty I'm having is that BT player doesn't seem to be working at all - simply "loading..." followed by a blank screen when it's selected. I have BT as ISP but I don't have a subscription to BT tv, which might be the problem. Please keep the updates coming!

    There you go again.
  • redchizredchiz Member, Super User Posts: 5,249 ✭✭✭
    edited April 2017
    SueS said:

    Update 27.46 came in without me saying yay/nay which seems a bit off since it's a major change. I miss the box upper left with the channel preview but my major gripe is reserved for the recordings list with those little confusing images and incomplete text. Can I *please* have a simple text list of my recordings. If I had the option I'd revert to the old software simply on this issue. But I don't have the option - see above for installation/imposition without permission. I do like the other features I've seen though - clearer settings options & much better contrast of text to background in listings spring to mind . One difficulty I'm having is that BT player doesn't seem to be working at all - simply "loading..." followed by a blank screen when it's selected. I have BT as ISP but I don't have a subscription to BT tv, which might be the problem. Please keep the updates coming!

    No, not at all. Do tell us your point/opinion re. Humax software update 27.46.0 rather than your views on other members.
  • SpargoSpargo Member Posts: 31
    edited April 2017

    I LOVED my You View box. I thought it WAS perfect. Now its completely changed and I hate it.

    Please return:

    1) List of recorded programmes not tiles

    2) When I have finished watching a recording, take me back to where it is the list so I can delete it. I now have to find it all over again to delete it

    3) This box WAS perfect and simple for the elderly. Now its really difficult to read & use. Not intuitive.

    4) Map the clicks back to how it was before. The actions have changed & dont make sense.

    5) Give us the option to put it back as it was. This isnt the box I bought. Highly dissatisfied. You have delivered us half a product thats not been tested well.
    6) On the Guide, when I get to the bottom of the list, go back to channel 1. Dont stop at the end of the list!
    7) I have lost some channels & Im frightened to use the " unhide" function because it says "once you unhide, you cant hide again". Millions of subscribtion channels im not subscribed to cluttering my list.

    Thanks

    Obviously no comparison redchiz.
  • redchizredchiz Member, Super User Posts: 5,249 ✭✭✭
    edited April 2017

    I LOVED my You View box. I thought it WAS perfect. Now its completely changed and I hate it.

    Please return:

    1) List of recorded programmes not tiles

    2) When I have finished watching a recording, take me back to where it is the list so I can delete it. I now have to find it all over again to delete it

    3) This box WAS perfect and simple for the elderly. Now its really difficult to read & use. Not intuitive.

    4) Map the clicks back to how it was before. The actions have changed & dont make sense.

    5) Give us the option to put it back as it was. This isnt the box I bought. Highly dissatisfied. You have delivered us half a product thats not been tested well.
    6) On the Guide, when I get to the bottom of the list, go back to channel 1. Dont stop at the end of the list!
    7) I have lost some channels & Im frightened to use the " unhide" function because it says "once you unhide, you cant hide again". Millions of subscribtion channels im not subscribed to cluttering my list.

    Thanks

    So why make it? The recent influx of haters has been particularly unpleasant in their approach, don't you think?
  • SpargoSpargo Member Posts: 31
    edited April 2017

    I LOVED my You View box. I thought it WAS perfect. Now its completely changed and I hate it.

    Please return:

    1) List of recorded programmes not tiles

    2) When I have finished watching a recording, take me back to where it is the list so I can delete it. I now have to find it all over again to delete it

    3) This box WAS perfect and simple for the elderly. Now its really difficult to read & use. Not intuitive.

    4) Map the clicks back to how it was before. The actions have changed & dont make sense.

    5) Give us the option to put it back as it was. This isnt the box I bought. Highly dissatisfied. You have delivered us half a product thats not been tested well.
    6) On the Guide, when I get to the bottom of the list, go back to channel 1. Dont stop at the end of the list!
    7) I have lost some channels & Im frightened to use the " unhide" function because it says "once you unhide, you cant hide again". Millions of subscribtion channels im not subscribed to cluttering my list.

    Thanks

    And so many of them, I wonder why that is? Over and out.
  • edited April 2017

    I LOVED my You View box. I thought it WAS perfect. Now its completely changed and I hate it.

    Please return:

    1) List of recorded programmes not tiles

    2) When I have finished watching a recording, take me back to where it is the list so I can delete it. I now have to find it all over again to delete it

    3) This box WAS perfect and simple for the elderly. Now its really difficult to read & use. Not intuitive.

    4) Map the clicks back to how it was before. The actions have changed & dont make sense.

    5) Give us the option to put it back as it was. This isnt the box I bought. Highly dissatisfied. You have delivered us half a product thats not been tested well.
    6) On the Guide, when I get to the bottom of the list, go back to channel 1. Dont stop at the end of the list!
    7) I have lost some channels & Im frightened to use the " unhide" function because it says "once you unhide, you cant hide again". Millions of subscribtion channels im not subscribed to cluttering my list.

    Thanks

    Just perhaps it is something to do with a bad software trial.
  • VisionmanVisionman Member, Super User Posts: 10,169 ✭✭✭
    edited April 2017

    I LOVED my You View box. I thought it WAS perfect. Now its completely changed and I hate it.

    Please return:

    1) List of recorded programmes not tiles

    2) When I have finished watching a recording, take me back to where it is the list so I can delete it. I now have to find it all over again to delete it

    3) This box WAS perfect and simple for the elderly. Now its really difficult to read & use. Not intuitive.

    4) Map the clicks back to how it was before. The actions have changed & dont make sense.

    5) Give us the option to put it back as it was. This isnt the box I bought. Highly dissatisfied. You have delivered us half a product thats not been tested well.
    6) On the Guide, when I get to the bottom of the list, go back to channel 1. Dont stop at the end of the list!
    7) I have lost some channels & Im frightened to use the " unhide" function because it says "once you unhide, you cant hide again". Millions of subscribtion channels im not subscribed to cluttering my list.

    Thanks

    No, it was extensively tested with a lot of feedback given. Much of it negative. From, funnily enough, the trailists.
    Make of that what you will, but at least they are now moving in the right direction with the release of .50.
    I'm now happy with the disagree icon, because its gone.
  • redchizredchiz Member, Super User Posts: 5,249 ✭✭✭
    edited April 2017

    I LOVED my You View box. I thought it WAS perfect. Now its completely changed and I hate it.

    Please return:

    1) List of recorded programmes not tiles

    2) When I have finished watching a recording, take me back to where it is the list so I can delete it. I now have to find it all over again to delete it

    3) This box WAS perfect and simple for the elderly. Now its really difficult to read & use. Not intuitive.

    4) Map the clicks back to how it was before. The actions have changed & dont make sense.

    5) Give us the option to put it back as it was. This isnt the box I bought. Highly dissatisfied. You have delivered us half a product thats not been tested well.
    6) On the Guide, when I get to the bottom of the list, go back to channel 1. Dont stop at the end of the list!
    7) I have lost some channels & Im frightened to use the " unhide" function because it says "once you unhide, you cant hide again". Millions of subscribtion channels im not subscribed to cluttering my list.

    Thanks

    Cripes, what are you saying there VM?
  • VisionmanVisionman Member, Super User Posts: 10,169 ✭✭✭
    edited April 2017

    I LOVED my You View box. I thought it WAS perfect. Now its completely changed and I hate it.

    Please return:

    1) List of recorded programmes not tiles

    2) When I have finished watching a recording, take me back to where it is the list so I can delete it. I now have to find it all over again to delete it

    3) This box WAS perfect and simple for the elderly. Now its really difficult to read & use. Not intuitive.

    4) Map the clicks back to how it was before. The actions have changed & dont make sense.

    5) Give us the option to put it back as it was. This isnt the box I bought. Highly dissatisfied. You have delivered us half a product thats not been tested well.
    6) On the Guide, when I get to the bottom of the list, go back to channel 1. Dont stop at the end of the list!
    7) I have lost some channels & Im frightened to use the " unhide" function because it says "once you unhide, you cant hide again". Millions of subscribtion channels im not subscribed to cluttering my list.

    Thanks

    Gosh, I think all I can. ;) 
    Roys actually said it all already, in what for he, are quite lengthy posts. But it appears no one has has actually taken the time to fully read them. Or the particular irony with which they have been written. 
    I'm now happy with the disagree icon, because its gone.
  • edited April 2017

    I LOVED my You View box. I thought it WAS perfect. Now its completely changed and I hate it.

    Please return:

    1) List of recorded programmes not tiles

    2) When I have finished watching a recording, take me back to where it is the list so I can delete it. I now have to find it all over again to delete it

    3) This box WAS perfect and simple for the elderly. Now its really difficult to read & use. Not intuitive.

    4) Map the clicks back to how it was before. The actions have changed & dont make sense.

    5) Give us the option to put it back as it was. This isnt the box I bought. Highly dissatisfied. You have delivered us half a product thats not been tested well.
    6) On the Guide, when I get to the bottom of the list, go back to channel 1. Dont stop at the end of the list!
    7) I have lost some channels & Im frightened to use the " unhide" function because it says "once you unhide, you cant hide again". Millions of subscribtion channels im not subscribed to cluttering my list.

    Thanks

    and then I remember you saying that you were just a user.
  • RoyRoy Member, Super User Posts: 16,999 ✭✭✭
    edited April 2017

    I LOVED my You View box. I thought it WAS perfect. Now its completely changed and I hate it.

    Please return:

    1) List of recorded programmes not tiles

    2) When I have finished watching a recording, take me back to where it is the list so I can delete it. I now have to find it all over again to delete it

    3) This box WAS perfect and simple for the elderly. Now its really difficult to read & use. Not intuitive.

    4) Map the clicks back to how it was before. The actions have changed & dont make sense.

    5) Give us the option to put it back as it was. This isnt the box I bought. Highly dissatisfied. You have delivered us half a product thats not been tested well.
    6) On the Guide, when I get to the bottom of the list, go back to channel 1. Dont stop at the end of the list!
    7) I have lost some channels & Im frightened to use the " unhide" function because it says "once you unhide, you cant hide again". Millions of subscribtion channels im not subscribed to cluttering my list.

    Thanks

    In the context of not being a YouView staffer.
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
  • Jane TJane T Member Posts: 9
    edited April 2017
    I have found an inconsistency with how starting playback of recorded programs is handled. If I have a single program and I press OK, the program starts - which I find annoying as I press OK expecting more information, and now I have a screen full of 'part watched' programs which aren't. So I am trying to train myself to press the i button instead. However, after pressing the i button, the program won't start. I have to go back to the main screen and press OK or the play button to get it to play. If I have a series record, the i button or the OK button both expand the series episodes and I can play an episode by pressing OK or play. Pressing the i button in the expanded series view takes me back to the main screen.

    So pleased to hear we will soon be getting some relief with the series record problems, and hoping it will look better - but still would prefer the option of a list.
  • StephenStephen Member Posts: 757 ✭✭✭✭✭
    edited April 2017
    Jane T said:

    I have found an inconsistency with how starting playback of recorded programs is handled. If I have a single program and I press OK, the program starts - which I find annoying as I press OK expecting more information, and now I have a screen full of 'part watched' programs which aren't. So I am trying to train myself to press the i button instead. However, after pressing the i button, the program won't start. I have to go back to the main screen and press OK or the play button to get it to play. If I have a series record, the i button or the OK button both expand the series episodes and I can play an episode by pressing OK or play. Pressing the i button in the expanded series view takes me back to the main screen.

    So pleased to hear we will soon be getting some relief with the series record problems, and hoping it will look better - but still would prefer the option of a list.

    Thanks for taking the time to write this up.

    When the actions come back in the info panel then the default one there will be "Play recording" so soon pressing OK will play the recording.

    In Next Gen, OK is set up to play the focused tile wherever possible - but obviously for a series recording it's ambiguous so we launch the fullscreen info view (which itself contains more episode tiles) for you to select one. (i) always brings up (or dismisses) information, OK plays tiles. That's the logic - trying to make things more consistent across the UI (in first gen, the recording list opened to show info on OK, but you could also press (i), but everywhere else in the UI, pressing OK on a piece of content would play it)
  • Jane TJane T Member Posts: 9
    edited April 2017
    Jane T said:

    I have found an inconsistency with how starting playback of recorded programs is handled. If I have a single program and I press OK, the program starts - which I find annoying as I press OK expecting more information, and now I have a screen full of 'part watched' programs which aren't. So I am trying to train myself to press the i button instead. However, after pressing the i button, the program won't start. I have to go back to the main screen and press OK or the play button to get it to play. If I have a series record, the i button or the OK button both expand the series episodes and I can play an episode by pressing OK or play. Pressing the i button in the expanded series view takes me back to the main screen.

    So pleased to hear we will soon be getting some relief with the series record problems, and hoping it will look better - but still would prefer the option of a list.

    Thank you for your very prompt reply - I guess I'd got into the habit of of pressing OK for more information.... so I'm trying to remember to press i, but still don't always manage it.
  • Elizabeth ChownElizabeth Chown Member Posts: 1
    edited April 2017

    It's very disappointing that no-one from YouView is responding to all these comments. Presumably you set up this thread because you intended to read what people have to say about the software change (I don't think we should call this an "upgrade"). It really should be clear to you by now that:

    - The change has been a disaster. Customer response is overwhelmingly negative. To the extent you did any consultation/research before implementing this change then it was sadly inadequate. If a small bunch of people told you this was a "good idea" then the likelihood is they were secretly working for Sky.

    - The customers are not simply a bunch of conservative philistines resistant to any sort of change. We like change if it is an improvement, but people don't like this because it is materially worse than what went before. The comparison to Windows 8 is spot on.

    - It's so bad that it will threaten the ongoing popularity of YouView. I chose it after careful thought because it was the best platform. This is no longer the case. You can't afford to behave like this when others are upping their game.

    Please could someone from YouView respond to all these comments and confirm when and how we can reverse this change and get back the platform which had virtually nothing wrong with it?

    I would like to add my voice to the calls to have the option of a text based list in my recordings. Not everyone prefers pictures or finds them easier, no matter what the pre-rollout survey said.
  • Christine MurphyChristine Murphy Member Posts: 11
    edited April 2017
    I have one other "annoyance" in the new software.
    * If I had a part recording or a failed recording, there was an option where you click "play this recording" called "play this recording on demand". Perfect. That function is gone.
    * Also when looking at the same menu is at the option of playing other episodes on demand. Perfect. Great navigation. Thats gone.
    *Where is the clock on the info bar when watching a tv show or recording?
    Im starting to think that if we were to make a list of the functions we had before the update vs what we have now then we would have a case for Trading Standards.
    Its like someone sold me a pair of jeans and 6 months later having a mandatory recall because they want to cut them up & only want us to wear shorts.
    The new software should have been rolled out of new boxes only where the customers knew no different. We are left with a box that only functions half as well as it used to.
    Please give us the option to roll back the update.
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