Forum feedback on MyTV in Next Gen software

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  • Jeff ThurgoodJeff Thurgood Member Posts: 6
    edited 13 April 2017, 10:56AM

    I like to watch the foreign-language serials that are shown on BBC4 on Saturday evenings. I always record the whole series before I start watching so that I can "binge watch". That way I don't struggle to remember what happened in the previous eoisodes, everything is fresh in my mind.  A problem arises when I pause the playback, a banner appears obscuring the bottom third of the screen; it disappears after about ten seconds but reappears when playback is resumed and completely masks the subtitles (again for about ten seconds), which for me are essential. (I do not speak any Scandinavian languages!)  I have not found any way to dismiss the banner, so the only thing I can do is to rewind the recording by half a minute or so before resuming playback.  This, in my opinion, is an unacceptable state of affairs.

    My apologies! Back button does indeed clear the banner; close button stops the playback of the recording.
  • lloydoflondonlloydoflondon Member Posts: 296
    edited 14 April 2017, 9:06AM

    My box updated over the weekend. Actually during the Liverpool match, which meant I missed most of the first half. Anyway I won't comment any more about what faults have already been highlighted by others.
    Just to say, when you update the MyView section please, please please, get someone who knows what they are doing to handle that part. I've done a lot of the hard work already & can recommend this guy, he looks like he knows what he's talking about!
    https://www.youtube.com/watch?v=1F40i6IT1K8

    Further points of interest:

    1) Why, upon start up, does the box not default to the HD channels, rather than the SD channels. I'm talking about the list on the bottom of the screen here. We have a HD box & I use channel 101 (BBC1 HD) as my default channel.

    2) I've turned off the transparency setting. As it is next to useless as you can hardly make out what's happening anyway.

    3) The info box on the bottom of the screen is far to big & stays on screen far too long IMHO.

  • redchizredchiz Member, Super User Posts: 5,433 ✭✭✭
    edited 13 April 2017, 5:07PM

    My box updated over the weekend. Actually during the Liverpool match, which meant I missed most of the first half. Anyway I won't comment any more about what faults have already been highlighted by others.
    Just to say, when you update the MyView section please, please please, get someone who knows what they are doing to handle that part. I've done a lot of the hard work already & can recommend this guy, he looks like he knows what he's talking about!
    https://www.youtube.com/watch?v=1F40i6IT1K8

    My box starts up on whatever channel I was viewing last.
  • lloydoflondonlloydoflondon Member Posts: 296
    edited 13 April 2017, 3:41PM

    My box updated over the weekend. Actually during the Liverpool match, which meant I missed most of the first half. Anyway I won't comment any more about what faults have already been highlighted by others.
    Just to say, when you update the MyView section please, please please, get someone who knows what they are doing to handle that part. I've done a lot of the hard work already & can recommend this guy, he looks like he knows what he's talking about!
    https://www.youtube.com/watch?v=1F40i6IT1K8

    That may well indeed be the case. But I wasn't talking about which channel the box starts up on but, if you read what I've said, the channel list on the bottom of the screen starts off with BBC1 (SD), BBC2 (SD), ITV (SD), Channel 4 (SD).
  • RoyRoy Member, Super User Posts: 17,528 ✭✭✭
    edited 13 April 2017, 5:48PM

    My box updated over the weekend. Actually during the Liverpool match, which meant I missed most of the first half. Anyway I won't comment any more about what faults have already been highlighted by others.
    Just to say, when you update the MyView section please, please please, get someone who knows what they are doing to handle that part. I've done a lot of the hard work already & can recommend this guy, he looks like he knows what he's talking about!
    https://www.youtube.com/watch?v=1F40i6IT1K8

    Only the ability to choose what channels are shown there will satisfy the customers.

    The trouble is, that won't satisfy the shareholders,

    Guess who is going to win.....
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
  • Martin WardMartin Ward Member Posts: 69
    edited 14 April 2017, 3:52PM

    My box updated over the weekend. Actually during the Liverpool match, which meant I missed most of the first half. Anyway I won't comment any more about what faults have already been highlighted by others.
    Just to say, when you update the MyView section please, please please, get someone who knows what they are doing to handle that part. I've done a lot of the hard work already & can recommend this guy, he looks like he knows what he's talking about!
    https://www.youtube.com/watch?v=1F40i6IT1K8

    That will be me then as I've chose not to have any there, by unplugging the internet
  • RoyRoy Member, Super User Posts: 17,528 ✭✭✭
    edited 14 April 2017, 10:43AM

    My box updated over the weekend. Actually during the Liverpool match, which meant I missed most of the first half. Anyway I won't comment any more about what faults have already been highlighted by others.
    Just to say, when you update the MyView section please, please please, get someone who knows what they are doing to handle that part. I've done a lot of the hard work already & can recommend this guy, he looks like he knows what he's talking about!
    https://www.youtube.com/watch?v=1F40i6IT1K8

    Enjoy your Phyrric victory :-)
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
  • Glyn ColesGlyn Coles Member Posts: 1
    edited 16 April 2017, 6:06PM

    That, is very favourable, thank you for the update. You see, all people want, is comms! Cheers

    Yes, please bring back the list view. When deleting just watched programmes from within a number of same series recordings,  the old menu system used to go back to the programme you had just watched and so it was easy to delete. Now it takes you back to the whole series where you have to go in a pick the "watched" programme and then delete it. A backwards step. Also, if you have a failed recording the old menu used to have the "Watch On Demand" option. Now you have to try and search for it. A backwards step. Please sort this out. I detest also the picture icons and now there is now title sort either!
  • stokesd3stokesd3 Member Posts: 137
    edited 14 April 2017, 3:23PM

    That, is very favourable, thank you for the update. You see, all people want, is comms! Cheers

    I'd put money on them fixing all that Glyn. Watch this space...
  • peterainbowpeterainbow Member Posts: 7
    edited 27 July 2017, 2:22PM
    Daniel4 said:

    If you dump the tiles I will dump youview into the nearest skip. I had issues with my view lists I have vision issues and sometimes struggled to see the text in the list view of youview classic. I'm managing to find my recordings a lot better and don't have to ask my wife to find a specific recording now. If you go back to the terrible list view only I mean it I will dump youview. A option in the settings would be good to specify if you want list view or tiles then you please everyone. Please keep the tiles. My TV is my favorite feature of next gen.

    how about allowing us to choose the view we want, i'm amazed they've made it mandatory, any OS has the ability to choose the type of view that you want, on top of that having the ability to create folders would also be great
  • peterainbowpeterainbow Member Posts: 7
    edited 9 May 2017, 3:05PM
    you need to properly document what the features of the system, then put that out to your trialists to verify and fill in the gaps, then get some decent testers in to create a test suite, that way in the future you won;t accidentally remove features like you have done with this release

    also you need to provide the ability to allow end users to choose their own 'skins' in as much detail as possible, a decent framework would allow this to be dropped in to almost every screen

    i do wonder how much of a separation that you devs have done between the various sub parts of the system, or even on a higher scale of keeping the gui and file system separate, it certainly seemed like it wasn't in the past

    i not we still do not have the ability to create our own folders, something that i have found very useful on my old topfield as it enables me to keep my recording list tidy and to keep the kids and adults recordings away from each other

    btw i speak as some one with over 20 years of experience in both gui/client server/software engineering design and programming, sadly unemployed as deemed too old...
  • DanielDaniel Member, Super User Posts: 1,979 ✭✭✭
    edited 14 April 2017, 11:42PM
    Daniel4 said:

    If you dump the tiles I will dump youview into the nearest skip. I had issues with my view lists I have vision issues and sometimes struggled to see the text in the list view of youview classic. I'm managing to find my recordings a lot better and don't have to ask my wife to find a specific recording now. If you go back to the terrible list view only I mean it I will dump youview. A option in the settings would be good to specify if you want list view or tiles then you please everyone. Please keep the tiles. My TV is my favorite feature of next gen.

    No I didn't used to be on the talk talk forum if you are referring to me and sanji has managed to arrange for many EPG errors to be fixed because of my posts so you might think there not needed but they are.

    Couldn't pay me to have talk talk in. There is no HD channels or ultra HD content. My 4k TV would be a waste of money if I accepted that.
  • RoyRoy Member, Super User Posts: 17,528 ✭✭✭
    edited 14 April 2017, 11:49PM

    you need to properly document what the features of the system, then put that out to your trialists to verify and fill in the gaps, then get some decent testers in to create a test suite, that way in the future you won;t accidentally remove features like you have done with this release

    also you need to provide the ability to allow end users to choose their own 'skins' in as much detail as possible, a decent framework would allow this to be dropped in to almost every screen

    i do wonder how much of a separation that you devs have done between the various sub parts of the system, or even on a higher scale of keeping the gui and file system separate, it certainly seemed like it wasn't in the past

    i not we still do not have the ability to create our own folders, something that i have found very useful on my old topfield as it enables me to keep my recording list tidy and to keep the kids and adults recordings away from each other

    btw i speak as some one with over 20 years of experience in both gui/client server/software engineering design and programming, sadly unemployed as deemed too old...

    The features you speak of weren't accidentally left out; it was deliberate.

    The testing was very comprehensive; you won't find much if anything that is supposed to work and doesn't.

    Clearly, the Topfield was a wet dream for anyone who loved tinkering with their PVR UI, but that never was the market YouView was aimed at.

    And as, IIRC, Microsoft determined that 98% of Word users never departed from the default configuration it came with, I suspect YouView are correct in their approach.

    I have no idea how the UI failures came about, though :-(

    And the trick to staying employed when older is to carve a niche; I specialise in a range of computers whose heyday was in the 80's, were discontinued in the 00's, and are proving surprisingly difficult to dislodge even today.

    I am still keeping some of them running for quite a large company; the younger staff members see no future in them and don't want to learn them, and quite right they are too, as they are slated for replacement, being 'legacy' systems.

    But my main fear is that they will need to keep the damn things going even after I want to retire ;-)
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
  • VisionmanVisionman Member, Super User Posts: 10,293 ✭✭✭
    edited 24 September 2017, 9:07PM
    This platform is so locked down it could have ones balls constrained in a vice, and it was deliberately designed so. And with deliberate propitiatory reasons for doing so.

    With abandonment, Freeview Play has opened up its GUI up to anyone that wants it, to which many have said 'Yes! we'll have some of that!', purely because its non-propitiatory, free and bolt-on to whichever and whatever device they see fit, be it good or bad, until they see fit to no longer support it.
    I honestly prefer YouViews model. As it has far more mileage, consistency and reliability, and it always will. 
    I'm now happy with the disagree icon, because its gone.
  • RoyRoy Member, Super User Posts: 17,528 ✭✭✭
    edited 15 April 2017, 7:26AM
    Visionman said:

    This platform is so locked down it could have ones balls constrained in a vice, and it was deliberately designed so. And with deliberate propitiatory reasons for doing so.

    With abandonment, Freeview Play has opened up its GUI up to anyone that wants it, to which many have said 'Yes! we'll have some of that!', purely because its non-propitiatory, free and bolt-on to whichever and whatever device they see fit, be it good or bad, until they see fit to no longer support it.
    I honestly prefer YouViews model. As it has far more mileage, consistency and reliability, and it always will. 

    http://dictionary.cambridge.org/dicti...

    Isn't quite working at the moment, is it? :-)
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
  • Donald HendersonDonald Henderson Member Posts: 1
    edited 17 April 2017, 3:37PM

    That, is very favourable, thank you for the update. You see, all people want, is comms! Cheers

    I just sent a comment to the YouView people, about the lack of choice, the loss of functions and the general ill-thought-out-ness.  

    I got a commendably quick response.  One of the benefits, they said, is that changes can be made in weeks not months.  All good. I'm about to buy a new TV and would prefer to buy Youview.  But Freeview play are now a viable competitor so I can wait till the summer and see whether the 'weeks not months' rubric holds true.
  • DanielDaniel Member, Super User Posts: 1,979 ✭✭✭
    edited 15 April 2017, 3:28PM

    That, is very favourable, thank you for the update. You see, all people want, is comms! Cheers

    That's a mistake Freeview play is worse and not a viable alternative.
  • momistmomist Member Posts: 139
    edited 1 May 2017, 11:56PM

    That, is very favourable, thank you for the update. You see, all people want, is comms! Cheers

    @Donald,  I would not myself recommend buying a new TV with anything like YV or FP already installed, as you seem then locked in to that interface.  To me, the TV is the display, and should display anything I want it to, from whatever source that I choose, with equal ease.  This could be OTA broadcast, broadband internet, or recordings from different devices.  Your opinion might vary.
  • redchizredchiz Member, Super User Posts: 5,433 ✭✭✭
    edited 15 April 2017, 3:40PM

    That, is very favourable, thank you for the update. You see, all people want, is comms! Cheers

    I cannot think of any TV like that in the current marketplace, unless it be some low-rent import of unknown provenance in which case any native EPG is likely to be woeful by comparison. You could buy just a monitor I suppose, but then you would face the choice of what type of input device and format to feed it with content.
  • RoyRoy Member, Super User Posts: 17,528 ✭✭✭
    edited 16 April 2017, 6:09PM

    That, is very favourable, thank you for the update. You see, all people want, is comms! Cheers

    Is this high-rent enough for you?

    http://www.currys.co.uk/gbuk/tv-and-h...

    Comes with neither YouView nor Freeview Play, but is a tad more functional than a monitor....
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
  • redchizredchiz Member, Super User Posts: 5,433 ✭✭✭
    edited 15 April 2017, 4:04PM

    That, is very favourable, thank you for the update. You see, all people want, is comms! Cheers

    It depends on your interpretation of "Anything like" YV or FP as stated by the previous poster. I would place Freesat and Freeview on a so-called "smart" TV in that category, my comment was meant in that context, alongside momist's further remarks. Of course they are alternatives, but you remain "locked into that interface" just as surely do you not? Or are you just nit-picking because it's me?  :-(
  • Martin WardMartin Ward Member Posts: 69
    edited 17 April 2017, 3:39PM

    That, is very favourable, thank you for the update. You see, all people want, is comms! Cheers

    Ha Ha Ha your joking arn't you Donald " Weeks not Months", just look how long people have been complaining about wanting the lists back. In fact has anything altered in this update since they've started rolling it out.
  • redchizredchiz Member, Super User Posts: 5,433 ✭✭✭
    edited 15 April 2017, 5:11PM

    That, is very favourable, thank you for the update. You see, all people want, is comms! Cheers

    it won't be weeks/months before lists come back, best get over that if it is your main issue.
  • Martin WardMartin Ward Member Posts: 69
    edited 17 April 2017, 3:40PM

    That, is very favourable, thank you for the update. You see, all people want, is comms! Cheers

    It's one of many issues, the main one been that is should never have been released in such a poor unfinished state. I was just using that as a point about them not been able to alter things in weeks as they said.

    The whole point is youview say they are listening, well they may be but there not doing anything about it. It doesn't take a genius to see that one of the main complaints is that people want the list view back, so you would have thought by now that that would have happened.

    I know it would have if it had have been my company and there's a good chance that someone would have got sacked over it
  • redchizredchiz Member, Super User Posts: 5,433 ✭✭✭
    edited 15 April 2017, 6:34PM

    That, is very favourable, thank you for the update. You see, all people want, is comms! Cheers

    OK. But without any insider information whatsoever I would be amazed if a list view in MyTV ever comes back.
    
  • Trevor6Trevor6 Member Posts: 63
    edited 17 April 2017, 3:40PM

    That, is very favourable, thank you for the update. You see, all people want, is comms! Cheers

    I need that case there will be plenty of space for a competitir
  • MrMcgMrMcg Member Posts: 105
    edited 15 April 2017, 10:20PM

    That, is very favourable, thank you for the update. You see, all people want, is comms! Cheers

    In terms of the speed of future updates, I can easily foresee a much quicker turnaround time for fixes and tweaks, once this major version upgrade has rolled out across the installed user-base (2.5 million boxes, apparently).
    Microsoft took months to roll out Windows 10, because of the sheer volume of network traffic it took for all the individual user machines to download the big update.
    However, small updates come out weekly (sometimes daily).

    The same model might well apply for YV (though I am totally speculating here).
    So, maybe there are a load of tweaks in the pipeline, but they are waiting for the NG to finish it's roll-out.
  • MrMcgMrMcg Member Posts: 105
    edited 15 April 2017, 10:20PM

    That, is very favourable, thank you for the update. You see, all people want, is comms! Cheers

    In terms of the speed of future updates, I can easily foresee a much quicker turnaround time for fixes and tweaks, once this major version upgrade has rolled out across the installed user-base (2.5 million boxes, apparently).
    Microsoft took months to roll out Windows 10, because of the sheer volume of network traffic it took for all the individual user machines to download the big update.
    However, small updates come out weekly (sometimes daily).

    The same model might well apply for YV (though I am totally speculating here).
    So, maybe there are a load of tweaks in the pipeline, but they are waiting for the NG to finish it's roll-out.
  • RoyRoy Member, Super User Posts: 17,528 ✭✭✭
    edited 15 April 2017, 10:56PM

    That, is very favourable, thank you for the update. You see, all people want, is comms! Cheers

    redchiz

    No, not nitpicking because it's you, and not nitpicking anyway.
    .
    The context was YouView or Freeview Play on a TV, with of course Freeview Play being a very different kettle of fish from the ubiquitous, and essentially unavoidable, plain old Freeview.

    Is that a distinction you had missed?
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
  • joneshjonesh Member, Super User Posts: 1,655 ✭✭✭
    edited 15 April 2017, 11:03PM

    That, is very favourable, thank you for the update. You see, all people want, is comms! Cheers

    @Murray - I can't find it now, but it t was stated some time ago that the initial roll-out would need to be completed before changes could be made. From then on updates, including new or missing features, could or would be more frequent.
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