Forum feedback on MyTV in Next Gen software

1121315171828

Comments

  • thebearhouse.4thebearhouse.4 Member Posts: 16
    edited 20 April 2017, 2:35PM
    Fredy said:

    There seems to be an issue here in that if tiles are implemented correctly then it can be easy to navigate. The issue for YouView is that it's implemented this 'update' very badly and omitted features that existed before and people liked such as 'hide channels and action panel'. If they say they can be put back OK then why omit them in the first place. Very poor implementation and testing.

    Fredy,
    It obviously was NOT tested by USERS (who, after all are the customers!!)
  • redchizredchiz Member, Super User Posts: 5,388 ✭✭✭
    edited 18 April 2017, 4:17PM
    Phil8 said:

    Hi all,

    Following your valuable feedback on MyTV there are a number of improvements that will be rolled out to your box shortly.

    These include;

    •    Easier navigation with a new layout of 12 equally sized, larger scale tiles
    •    See more of the programme title and details with the new larger tiles
    •    Start at the beginning of a series folder as we now land you on your first recorded episode
    •    And in addition, the main menu will now timeout after 30 seconds so you can get back to watching your favourite shows quicker

    The phased rollout of the updates to MyTV start shortly. We will let you know as soon as possible.

    Thank you again for your feedback.

    Phil

    @thebearhouse etc. I am surprised that your username has been allowed, it looks like advertising.

    And NextGen was intensively trialled before release, please do not be so churlish as to suggest otherwise.
  • redchizredchiz Member, Super User Posts: 5,388 ✭✭✭
    edited 18 April 2017, 4:18PM
    Fredy said:

    There seems to be an issue here in that if tiles are implemented correctly then it can be easy to navigate. The issue for YouView is that it's implemented this 'update' very badly and omitted features that existed before and people liked such as 'hide channels and action panel'. If they say they can be put back OK then why omit them in the first place. Very poor implementation and testing.

    What a ridiculous comment, who do you imagine it was tested by?
  • FredyFredy Member Posts: 24
    edited 18 April 2017, 4:48PM
    Phil8 said:

    Hi all,

    Following your valuable feedback on MyTV there are a number of improvements that will be rolled out to your box shortly.

    These include;

    •    Easier navigation with a new layout of 12 equally sized, larger scale tiles
    •    See more of the programme title and details with the new larger tiles
    •    Start at the beginning of a series folder as we now land you on your first recorded episode
    •    And in addition, the main menu will now timeout after 30 seconds so you can get back to watching your favourite shows quicker

    The phased rollout of the updates to MyTV start shortly. We will let you know as soon as possible.

    Thank you again for your feedback.

    Phil

    and what about all the facilities that were in the old software that you said were returning 'soon'.
  • redchizredchiz Member, Super User Posts: 5,388 ✭✭✭
    edited 18 April 2017, 4:22PM
    Phil8 said:

    Hi all,

    Following your valuable feedback on MyTV there are a number of improvements that will be rolled out to your box shortly.

    These include;

    •    Easier navigation with a new layout of 12 equally sized, larger scale tiles
    •    See more of the programme title and details with the new larger tiles
    •    Start at the beginning of a series folder as we now land you on your first recorded episode
    •    And in addition, the main menu will now timeout after 30 seconds so you can get back to watching your favourite shows quicker

    The phased rollout of the updates to MyTV start shortly. We will let you know as soon as possible.

    Thank you again for your feedback.

    Phil

    @Fredy, I realise you are new here, but please try to look at topic titles before posting.
  • thebearhouse.4thebearhouse.4 Member Posts: 16
    edited 19 April 2017, 7:14AM
    Phil8 said:

    Hi all,

    Following your valuable feedback on MyTV there are a number of improvements that will be rolled out to your box shortly.

    These include;

    •    Easier navigation with a new layout of 12 equally sized, larger scale tiles
    •    See more of the programme title and details with the new larger tiles
    •    Start at the beginning of a series folder as we now land you on your first recorded episode
    •    And in addition, the main menu will now timeout after 30 seconds so you can get back to watching your favourite shows quicker

    The phased rollout of the updates to MyTV start shortly. We will let you know as soon as possible.

    Thank you again for your feedback.

    Phil

    It obviously was NOT USER-tested adequately or there would not be fixes to the "new" version coming so soon.
    This is almost exactly what Microsoft experienced with Windows 8 - it was a disaster. The customers did not accept it, so they then rushed out 8.1, to ameliorate the issues.
  • momistmomist Member Posts: 139
    edited 18 April 2017, 5:48PM
    "•    Start at the beginning of a series folder as we now land you on your first recorded episode"
    So - the 'fix' will be for us to come back to the _first_ episode in our series record.  I guess that we might not want to delete that, ifwe  are intent on keeping the whole series.  I doubt that we will want to watch it again, either.  More likely, we will now have to scroll forwards through your recorded series looking for the next _unwatched_ episode.  Is that any better?
    It will work for me, as I often don't start watching a series until there are a few weeks already recorded, and I _do_ generally delete them once watched, but not always.  I would have thought if it were to be changed, it should be changed to take you back to the episode you have just watched, like it used to . . .
  • redchizredchiz Member, Super User Posts: 5,388 ✭✭✭
    edited 18 April 2017, 4:38PM
    Phil8 said:

    Hi all,

    Following your valuable feedback on MyTV there are a number of improvements that will be rolled out to your box shortly.

    These include;

    •    Easier navigation with a new layout of 12 equally sized, larger scale tiles
    •    See more of the programme title and details with the new larger tiles
    •    Start at the beginning of a series folder as we now land you on your first recorded episode
    •    And in addition, the main menu will now timeout after 30 seconds so you can get back to watching your favourite shows quicker

    The phased rollout of the updates to MyTV start shortly. We will let you know as soon as possible.

    Thank you again for your feedback.

    Phil

    OK, it is difficult to express this in the context of recent discussions about NDAs, but who do you imagine tested it other than users? And how is it obvious? Don't interpolate your own views and prejudices across an entire discussion.
  • DaveGrohlDaveGrohl Member Posts: 81
    edited 19 April 2017, 7:15AM
    Phil8 said:

    Hi all,

    Following your valuable feedback on MyTV there are a number of improvements that will be rolled out to your box shortly.

    These include;

    •    Easier navigation with a new layout of 12 equally sized, larger scale tiles
    •    See more of the programme title and details with the new larger tiles
    •    Start at the beginning of a series folder as we now land you on your first recorded episode
    •    And in addition, the main menu will now timeout after 30 seconds so you can get back to watching your favourite shows quicker

    The phased rollout of the updates to MyTV start shortly. We will let you know as soon as possible.

    Thank you again for your feedback.

    Phil

    Well at least something has actually been done, although the only improvement at such is to go to the first prog in a recorded series. Alleluliah. Still stuck with the awful tiles though eh? Is that the whole list or are there other things too Phil?
  • redchizredchiz Member, Super User Posts: 5,388 ✭✭✭
    edited 18 April 2017, 5:01PM
    Phil8 said:

    Hi all,

    Following your valuable feedback on MyTV there are a number of improvements that will be rolled out to your box shortly.

    These include;

    •    Easier navigation with a new layout of 12 equally sized, larger scale tiles
    •    See more of the programme title and details with the new larger tiles
    •    Start at the beginning of a series folder as we now land you on your first recorded episode
    •    And in addition, the main menu will now timeout after 30 seconds so you can get back to watching your favourite shows quicker

    The phased rollout of the updates to MyTV start shortly. We will let you know as soon as possible.

    Thank you again for your feedback.

    Phil

    I much prefer the tiles to the old list. Easier to navigate by far.
  • Trevor6Trevor6 Member Posts: 63
    edited 18 April 2017, 5:02PM
    Phil8 said:

    Hi all,

    Following your valuable feedback on MyTV there are a number of improvements that will be rolled out to your box shortly.

    These include;

    •    Easier navigation with a new layout of 12 equally sized, larger scale tiles
    •    See more of the programme title and details with the new larger tiles
    •    Start at the beginning of a series folder as we now land you on your first recorded episode
    •    And in addition, the main menu will now timeout after 30 seconds so you can get back to watching your favourite shows quicker

    The phased rollout of the updates to MyTV start shortly. We will let you know as soon as possible.

    Thank you again for your feedback.

    Phil

    Thanks Phil, these should make the interface a little better for all although not as good as a list based interface option for the many who would prefer that. Can you give us any idea of the planned timeframe between updates ?
  • redchizredchiz Member, Super User Posts: 5,388 ✭✭✭
    edited 18 April 2017, 5:06PM
    Phil8 said:

    Hi all,

    Following your valuable feedback on MyTV there are a number of improvements that will be rolled out to your box shortly.

    These include;

    •    Easier navigation with a new layout of 12 equally sized, larger scale tiles
    •    See more of the programme title and details with the new larger tiles
    •    Start at the beginning of a series folder as we now land you on your first recorded episode
    •    And in addition, the main menu will now timeout after 30 seconds so you can get back to watching your favourite shows quicker

    The phased rollout of the updates to MyTV start shortly. We will let you know as soon as possible.

    Thank you again for your feedback.

    Phil

    You're not going to get lists back and YouView will never comment on their development timeline, it has been quite a big step for them to react and respond in the way they have in this instance.
  • scottscott Member, Super User Posts: 2,134 ✭✭✭
    edited 18 April 2017, 5:08PM
    Phil8 said:

    Hi all,

    Following your valuable feedback on MyTV there are a number of improvements that will be rolled out to your box shortly.

    These include;

    •    Easier navigation with a new layout of 12 equally sized, larger scale tiles
    •    See more of the programme title and details with the new larger tiles
    •    Start at the beginning of a series folder as we now land you on your first recorded episode
    •    And in addition, the main menu will now timeout after 30 seconds so you can get back to watching your favourite shows quicker

    The phased rollout of the updates to MyTV start shortly. We will let you know as soon as possible.

    Thank you again for your feedback.

    Phil

    I agree redchiz. I like the tiles, the large Hero tile made things seem a little out of place so equally sized tiles with more information sounds a good way forward.

    People don't believe just because you don't like the tiles that you speak for everybody. Testing is very user defined, Sanj has offered you the chance to put your names forward. If you want a voice on what the updates should look like feel free to join and put YOUR opinion across.

  • FredyFredy Member Posts: 24
    edited 18 April 2017, 5:08PM
    Phil8 said:

    Hi all,

    Following your valuable feedback on MyTV there are a number of improvements that will be rolled out to your box shortly.

    These include;

    •    Easier navigation with a new layout of 12 equally sized, larger scale tiles
    •    See more of the programme title and details with the new larger tiles
    •    Start at the beginning of a series folder as we now land you on your first recorded episode
    •    And in addition, the main menu will now timeout after 30 seconds so you can get back to watching your favourite shows quicker

    The phased rollout of the updates to MyTV start shortly. We will let you know as soon as possible.

    Thank you again for your feedback.

    Phil

    @redchiz regarding topic titles. Just as much a mess as the YouView implementation. thebearhouse actually said adequately tested by the way.
  • stokesd3stokesd3 Member Posts: 137
    edited 18 April 2017, 5:10PM
    Phil8 said:

    Hi all,

    Following your valuable feedback on MyTV there are a number of improvements that will be rolled out to your box shortly.

    These include;

    •    Easier navigation with a new layout of 12 equally sized, larger scale tiles
    •    See more of the programme title and details with the new larger tiles
    •    Start at the beginning of a series folder as we now land you on your first recorded episode
    •    And in addition, the main menu will now timeout after 30 seconds so you can get back to watching your favourite shows quicker

    The phased rollout of the updates to MyTV start shortly. We will let you know as soon as possible.

    Thank you again for your feedback.

    Phil

    Didn't realise you could still apply to be a triallist, assumed it was too late. How do you go about that.
  • redchizredchiz Member, Super User Posts: 5,388 ✭✭✭
    edited 18 April 2017, 5:12PM
    Phil8 said:

    Hi all,

    Following your valuable feedback on MyTV there are a number of improvements that will be rolled out to your box shortly.

    These include;

    •    Easier navigation with a new layout of 12 equally sized, larger scale tiles
    •    See more of the programme title and details with the new larger tiles
    •    Start at the beginning of a series folder as we now land you on your first recorded episode
    •    And in addition, the main menu will now timeout after 30 seconds so you can get back to watching your favourite shows quicker

    The phased rollout of the updates to MyTV start shortly. We will let you know as soon as possible.

    Thank you again for your feedback.

    Phil

    @Fredy, not perfect, but this one clearly states "Forum Feedback on MyTV..."

    giffgaff promoter said "It was NOT Beta trialed before release"  (sic) that is what I was referring to, sorry for not quoting previously to make it clear.
  • scottscott Member, Super User Posts: 2,134 ✭✭✭
    edited 18 April 2017, 5:38PM
    Phil8 said:

    Hi all,

    Following your valuable feedback on MyTV there are a number of improvements that will be rolled out to your box shortly.

    These include;

    •    Easier navigation with a new layout of 12 equally sized, larger scale tiles
    •    See more of the programme title and details with the new larger tiles
    •    Start at the beginning of a series folder as we now land you on your first recorded episode
    •    And in addition, the main menu will now timeout after 30 seconds so you can get back to watching your favourite shows quicker

    The phased rollout of the updates to MyTV start shortly. We will let you know as soon as possible.

    Thank you again for your feedback.

    Phil

    @Fredy - you could test things forever and some people would still find things they don't like. If you really think these things were 'missed' during testing you really are naïve. The same story happens everywhere, including the first gen of this UI, there were many things picked up by testers before release that were never implemented.
  • StephenStephen Member Posts: 783 ✭✭✭✭✭
    edited 18 April 2017, 5:16PM
    Phil8 said:

    Hi all,

    Following your valuable feedback on MyTV there are a number of improvements that will be rolled out to your box shortly.

    These include;

    •    Easier navigation with a new layout of 12 equally sized, larger scale tiles
    •    See more of the programme title and details with the new larger tiles
    •    Start at the beginning of a series folder as we now land you on your first recorded episode
    •    And in addition, the main menu will now timeout after 30 seconds so you can get back to watching your favourite shows quicker

    The phased rollout of the updates to MyTV start shortly. We will let you know as soon as possible.

    Thank you again for your feedback.

    Phil

    @stokesd3 see the initial post on this thread
  • scottscott Member, Super User Posts: 2,134 ✭✭✭
    edited 18 April 2017, 5:16PM
    Phil8 said:

    Hi all,

    Following your valuable feedback on MyTV there are a number of improvements that will be rolled out to your box shortly.

    These include;

    •    Easier navigation with a new layout of 12 equally sized, larger scale tiles
    •    See more of the programme title and details with the new larger tiles
    •    Start at the beginning of a series folder as we now land you on your first recorded episode
    •    And in addition, the main menu will now timeout after 30 seconds so you can get back to watching your favourite shows quicker

    The phased rollout of the updates to MyTV start shortly. We will let you know as soon as possible.

    Thank you again for your feedback.

    Phil

    @stokesd3 - If you read the header to this thread Phil tells you how....
  • redchizredchiz Member, Super User Posts: 5,388 ✭✭✭
    edited 18 April 2017, 5:21PM
    momist said:

    "•    Start at the beginning of a series folder as we now land you on your first recorded episode"
    So - the 'fix' will be for us to come back to the _first_ episode in our series record.  I guess that we might not want to delete that, ifwe  are intent on keeping the whole series.  I doubt that we will want to watch it again, either.  More likely, we will now have to scroll forwards through your recorded series looking for the next _unwatched_ episode.  Is that any better?
    It will work for me, as I often don't start watching a series until there are a few weeks already recorded, and I _do_ generally delete them once watched, but not always.  I would have thought if it were to be changed, it should be changed to take you back to the episode you have just watched, like it used to . . .

    Not sure how you have managed to spam the forums here?

    https://community.youview.com/youview/topics/please-be-vigilant-on-your-recordings-screen-at-present...
  • Chris A.Chris A. Member Posts: 76
    edited 9 May 2017, 3:05PM
    What;s this referring to?  "the main menu will now timeout after 30 seconds", Is it that ridiculous black bar?
  • Trevor6Trevor6 Member Posts: 63
    edited 19 April 2017, 11:42AM
    Phil8 said:

    Hi all,

    Following your valuable feedback on MyTV there are a number of improvements that will be rolled out to your box shortly.

    These include;

    •    Easier navigation with a new layout of 12 equally sized, larger scale tiles
    •    See more of the programme title and details with the new larger tiles
    •    Start at the beginning of a series folder as we now land you on your first recorded episode
    •    And in addition, the main menu will now timeout after 30 seconds so you can get back to watching your favourite shows quicker

    The phased rollout of the updates to MyTV start shortly. We will let you know as soon as possible.

    Thank you again for your feedback.

    Phil

    many like the tiles interface, many prefer the list interface, so a good solution would be the provide both. 

  • FredyFredy Member Posts: 24
    edited 18 April 2017, 5:26PM
    Fredy said:

    There seems to be an issue here in that if tiles are implemented correctly then it can be easy to navigate. The issue for YouView is that it's implemented this 'update' very badly and omitted features that existed before and people liked such as 'hide channels and action panel'. If they say they can be put back OK then why omit them in the first place. Very poor implementation and testing.

    @redchiz it is beginning to look like it was tested by trialists who as long as they had tiles then they wern't bothered about the rest. I personally am happy with tiles or lists but do not like the other facilities that were there before going missing. We have only been told 'soon'. lol.
  • Chris A.Chris A. Member Posts: 76
    edited 19 April 2017, 7:33AM
    Phil8 said:

    Hi all,

    Following your valuable feedback on MyTV there are a number of improvements that will be rolled out to your box shortly.

    These include;

    •    Easier navigation with a new layout of 12 equally sized, larger scale tiles
    •    See more of the programme title and details with the new larger tiles
    •    Start at the beginning of a series folder as we now land you on your first recorded episode
    •    And in addition, the main menu will now timeout after 30 seconds so you can get back to watching your favourite shows quicker

    The phased rollout of the updates to MyTV start shortly. We will let you know as soon as possible.

    Thank you again for your feedback.

    Phil

    Indeed. Simply make it a selectable option for the user. Tiles or lists.
  • VisionmanVisionman Member, Super User Posts: 10,273 ✭✭✭
    edited 18 April 2017, 5:27PM
    No, its the mini menu (and tile guide) ones gets when first turning your YouView box on.
    I'm now happy with the disagree icon, because its gone.
  • StephenStephen Member Posts: 783 ✭✭✭✭✭
    edited 18 April 2017, 6:38PM
    Chris A. said:

    What;s this referring to?  "the main menu will now timeout after 30 seconds", Is it that ridiculous black bar?

    No, the main menu of Search / Guide / Player & Apps / MyTV etc. with a row of contextual tiles below the headings - what you get when you press the blue YouView button on your remote normally. It appears by default when you turn the box on, but will now disappear sooner if you don't close it yourself with Back, Close or the YV button again.
  • redchizredchiz Member, Super User Posts: 5,388 ✭✭✭
    edited 18 April 2017, 5:28PM
    Fredy said:

    There seems to be an issue here in that if tiles are implemented correctly then it can be easy to navigate. The issue for YouView is that it's implemented this 'update' very badly and omitted features that existed before and people liked such as 'hide channels and action panel'. If they say they can be put back OK then why omit them in the first place. Very poor implementation and testing.

    So stick to the topic and try not to deprecate others.
  • VisionmanVisionman Member, Super User Posts: 10,273 ✭✭✭
    edited 18 April 2017, 5:29PM
    Chris A. said:

    What;s this referring to?  "the main menu will now timeout after 30 seconds", Is it that ridiculous black bar?

    snap.
    I'm now happy with the disagree icon, because its gone.
  • Trevor6Trevor6 Member Posts: 63
    edited 19 April 2017, 7:33AM
    Phil8 said:

    Hi all,

    Following your valuable feedback on MyTV there are a number of improvements that will be rolled out to your box shortly.

    These include;

    •    Easier navigation with a new layout of 12 equally sized, larger scale tiles
    •    See more of the programme title and details with the new larger tiles
    •    Start at the beginning of a series folder as we now land you on your first recorded episode
    •    And in addition, the main menu will now timeout after 30 seconds so you can get back to watching your favourite shows quicker

    The phased rollout of the updates to MyTV start shortly. We will let you know as soon as possible.

    Thank you again for your feedback.

    Phil

    redchiz, given the big selling point of NewGen was that it allowed quick updates, it would appear reasonable to ask likely timeframes between updates.  If they are not going to give us an idea then they can tell us that. 
  • Chris A.Chris A. Member Posts: 76
    edited 18 April 2017, 5:29PM
    Chris A. said:

    What;s this referring to?  "the main menu will now timeout after 30 seconds", Is it that ridiculous black bar?

    ah, good. .. although that black bar really is a pita.
Sign In or Register to comment.