Forum feedback on MyTV in Next Gen software

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  • GrundersGrunders Member Posts: 131
    edited 15 July 2017, 11:28AM
    Steve K said:

    Well some while later what can I say but ask just how stupid YouView are

    They told me by email they would respond to what was posted in this thread - they've ignored it.  All the issues remain about removing functionality and press ganging existing customers to be beta site testers against their will

    So as I promised I went and bought another Sky Box - was that what you wanted BT?

    And my mobile phone contract was moved to Sky - was that what you wanted BT?

    The broadband and phone will move too when I get to a break point as I now have a real insight into how BT/Youview intend to treat customers.  Or BT/Youview you could do the right thing by posting an apology on this forum, commit to restore lost functionality within weeks and give updates.

    Ball's in your court BT/Youview

    'I didn't think you could buy a Sky box?"

    And you conclude that that is the most important message to challenge amongst everything else stevek posted?!

    (Well done stevek - committing to your principals. )
  • Scott LeslieScott Leslie Member Posts: 18
    edited 15 July 2017, 11:37AM
    Steve K said:

    Well some while later what can I say but ask just how stupid YouView are

    They told me by email they would respond to what was posted in this thread - they've ignored it.  All the issues remain about removing functionality and press ganging existing customers to be beta site testers against their will

    So as I promised I went and bought another Sky Box - was that what you wanted BT?

    And my mobile phone contract was moved to Sky - was that what you wanted BT?

    The broadband and phone will move too when I get to a break point as I now have a real insight into how BT/Youview intend to treat customers.  Or BT/Youview you could do the right thing by posting an apology on this forum, commit to restore lost functionality within weeks and give updates.

    Ball's in your court BT/Youview

    Loads on 2nd market .
  • redchizredchiz Member, Super User Posts: 5,250 ✭✭✭
    edited 15 July 2017, 12:25PM
    Steve K said:

    Well some while later what can I say but ask just how stupid YouView are

    They told me by email they would respond to what was posted in this thread - they've ignored it.  All the issues remain about removing functionality and press ganging existing customers to be beta site testers against their will

    So as I promised I went and bought another Sky Box - was that what you wanted BT?

    And my mobile phone contract was moved to Sky - was that what you wanted BT?

    The broadband and phone will move too when I get to a break point as I now have a real insight into how BT/Youview intend to treat customers.  Or BT/Youview you could do the right thing by posting an apology on this forum, commit to restore lost functionality within weeks and give updates.

    Ball's in your court BT/Youview

    Yeah I know, not much use without a Sky subscription though.
  • RoyRoy Member, Super User Posts: 17,002 ✭✭✭
    edited 15 July 2017, 12:41PM
    Steve K said:

    Well some while later what can I say but ask just how stupid YouView are

    They told me by email they would respond to what was posted in this thread - they've ignored it.  All the issues remain about removing functionality and press ganging existing customers to be beta site testers against their will

    So as I promised I went and bought another Sky Box - was that what you wanted BT?

    And my mobile phone contract was moved to Sky - was that what you wanted BT?

    The broadband and phone will move too when I get to a break point as I now have a real insight into how BT/Youview intend to treat customers.  Or BT/Youview you could do the right thing by posting an apology on this forum, commit to restore lost functionality within weeks and give updates.

    Ball's in your court BT/Youview

    BT aren't listening on here.

    I hope you have posted your comment on the BT TV forum as well?
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
  • Steve KSteve K Member Posts: 295
    edited 15 July 2017, 2:16PM
    Steve K said:

    Well some while later what can I say but ask just how stupid YouView are

    They told me by email they would respond to what was posted in this thread - they've ignored it.  All the issues remain about removing functionality and press ganging existing customers to be beta site testers against their will

    So as I promised I went and bought another Sky Box - was that what you wanted BT?

    And my mobile phone contract was moved to Sky - was that what you wanted BT?

    The broadband and phone will move too when I get to a break point as I now have a real insight into how BT/Youview intend to treat customers.  Or BT/Youview you could do the right thing by posting an apology on this forum, commit to restore lost functionality within weeks and give updates.

    Ball's in your court BT/Youview

    No because YouView pointed me here

    Maybe that should be 'not yet'    Update: have now posted similar there
  • RoyRoy Member, Super User Posts: 17,002 ✭✭✭
    edited 15 July 2017, 3:48PM
    Steve K said:

    Well some while later what can I say but ask just how stupid YouView are

    They told me by email they would respond to what was posted in this thread - they've ignored it.  All the issues remain about removing functionality and press ganging existing customers to be beta site testers against their will

    So as I promised I went and bought another Sky Box - was that what you wanted BT?

    And my mobile phone contract was moved to Sky - was that what you wanted BT?

    The broadband and phone will move too when I get to a break point as I now have a real insight into how BT/Youview intend to treat customers.  Or BT/Youview you could do the right thing by posting an apology on this forum, commit to restore lost functionality within weeks and give updates.

    Ball's in your court BT/Youview

    Unless YouView get an ongoing slice of all BT TV revenue, your change of platform will have zero financial impact on them.

    If NextGen was hitting YouView on the bottom line, they might be more concerned, but it isn't, not in any significant way.
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
  • Steve KSteve K Member Posts: 295
    edited 15 July 2017, 8:01PM
    Steve K said:

    Well some while later what can I say but ask just how stupid YouView are

    They told me by email they would respond to what was posted in this thread - they've ignored it.  All the issues remain about removing functionality and press ganging existing customers to be beta site testers against their will

    So as I promised I went and bought another Sky Box - was that what you wanted BT?

    And my mobile phone contract was moved to Sky - was that what you wanted BT?

    The broadband and phone will move too when I get to a break point as I now have a real insight into how BT/Youview intend to treat customers.  Or BT/Youview you could do the right thing by posting an apology on this forum, commit to restore lost functionality within weeks and give updates.

    Ball's in your court BT/Youview

    BT will always be considering who should be their platform next year and the year after and whoever Youview is they will be well aware of that

    A very important rule of business:  never make your customers feel stupid
  • redchizredchiz Member, Super User Posts: 5,250 ✭✭✭
    edited 15 July 2017, 8:05PM
    Steve K said:

    Well some while later what can I say but ask just how stupid YouView are

    They told me by email they would respond to what was posted in this thread - they've ignored it.  All the issues remain about removing functionality and press ganging existing customers to be beta site testers against their will

    So as I promised I went and bought another Sky Box - was that what you wanted BT?

    And my mobile phone contract was moved to Sky - was that what you wanted BT?

    The broadband and phone will move too when I get to a break point as I now have a real insight into how BT/Youview intend to treat customers.  Or BT/Youview you could do the right thing by posting an apology on this forum, commit to restore lost functionality within weeks and give updates.

    Ball's in your court BT/Youview

    A very important rule of business:  never make your customers feel stupid
    Blimey, every financial institution in the country is an epic fail then.
  • VisionmanVisionman Member, Super User Posts: 10,170 ✭✭✭
    edited 15 July 2017, 8:24PM
    Steve K said:

    Well some while later what can I say but ask just how stupid YouView are

    They told me by email they would respond to what was posted in this thread - they've ignored it.  All the issues remain about removing functionality and press ganging existing customers to be beta site testers against their will

    So as I promised I went and bought another Sky Box - was that what you wanted BT?

    And my mobile phone contract was moved to Sky - was that what you wanted BT?

    The broadband and phone will move too when I get to a break point as I now have a real insight into how BT/Youview intend to treat customers.  Or BT/Youview you could do the right thing by posting an apology on this forum, commit to restore lost functionality within weeks and give updates.

    Ball's in your court BT/Youview

    I've NEVER READ A BIGGER LOAD OF *********** ON A SOCIAL MEDIA FORUM.
    I'm now happy with the disagree icon, because its gone.
  • VisionmanVisionman Member, Super User Posts: 10,170 ✭✭✭
    edited 15 July 2017, 8:24PM
    Steve K said:

    Well some while later what can I say but ask just how stupid YouView are

    They told me by email they would respond to what was posted in this thread - they've ignored it.  All the issues remain about removing functionality and press ganging existing customers to be beta site testers against their will

    So as I promised I went and bought another Sky Box - was that what you wanted BT?

    And my mobile phone contract was moved to Sky - was that what you wanted BT?

    The broadband and phone will move too when I get to a break point as I now have a real insight into how BT/Youview intend to treat customers.  Or BT/Youview you could do the right thing by posting an apology on this forum, commit to restore lost functionality within weeks and give updates.

    Ball's in your court BT/Youview

    This platforms here to stay. And so are its partners.
    I'm now happy with the disagree icon, because its gone.
  • VisionmanVisionman Member, Super User Posts: 10,170 ✭✭✭
    edited 24 September 2017, 8:07PM
    "BT will always be considering who should be their platform next year and the year after."
    Oh dear. 
    I'm now happy with the disagree icon, because its gone.
  • Steve KSteve K Member Posts: 295
    edited 15 July 2017, 8:36PM
    Steve K said:

    Well some while later what can I say but ask just how stupid YouView are

    They told me by email they would respond to what was posted in this thread - they've ignored it.  All the issues remain about removing functionality and press ganging existing customers to be beta site testers against their will

    So as I promised I went and bought another Sky Box - was that what you wanted BT?

    And my mobile phone contract was moved to Sky - was that what you wanted BT?

    The broadband and phone will move too when I get to a break point as I now have a real insight into how BT/Youview intend to treat customers.  Or BT/Youview you could do the right thing by posting an apology on this forum, commit to restore lost functionality within weeks and give updates.

    Ball's in your court BT/Youview

    yes of course it'll be the same platform in 50 years time (not)

    So now you've conceded the principle it just becomes a question of when.

     And what we have now is BT paying good money to Youview for a giveaway box that doesn't have some obvious functionality that all the other platforms have and have had for years and to be blunt won't be attracting much new business to them because it's so irritating to use compared to Sky HS, Sky Q, TiVo etc.

    Dyed in the wool Sky haters will of course argue different
  • VisionmanVisionman Member, Super User Posts: 10,170 ✭✭✭
    edited 15 July 2017, 8:58PM
    Steve K said:

    Well some while later what can I say but ask just how stupid YouView are

    They told me by email they would respond to what was posted in this thread - they've ignored it.  All the issues remain about removing functionality and press ganging existing customers to be beta site testers against their will

    So as I promised I went and bought another Sky Box - was that what you wanted BT?

    And my mobile phone contract was moved to Sky - was that what you wanted BT?

    The broadband and phone will move too when I get to a break point as I now have a real insight into how BT/Youview intend to treat customers.  Or BT/Youview you could do the right thing by posting an apology on this forum, commit to restore lost functionality within weeks and give updates.

    Ball's in your court BT/Youview

    Ohh.. I can't tell you what to think. And btw there are many Sky users on here. 
    I'm now happy with the disagree icon, because its gone.
  • VisionmanVisionman Member, Super User Posts: 10,170 ✭✭✭
    edited 15 July 2017, 9:03PM
    I've just realised I've not actually listed you, so here you go -
    Steve K#
    There you go. Cheers.
    Go get another. The grass is greener, honest. 
    I'm now happy with the disagree icon, because its gone.
  • VisionmanVisionman Member, Super User Posts: 10,170 ✭✭✭
    edited 16 July 2017, 3:13PM
    Steve K>
    "And what we have now is BT paying good money to Youview for a giveaway box that doesn't have some obvious functionality that all the other platforms have and have had for years.."
    Sounds serious... care to show me one?
    I'm now happy with the disagree icon, because its gone.
  • RoyRoy Member, Super User Posts: 17,002 ✭✭✭
    edited 15 July 2017, 10:53PM
    Steve K said:

    Well some while later what can I say but ask just how stupid YouView are

    They told me by email they would respond to what was posted in this thread - they've ignored it.  All the issues remain about removing functionality and press ganging existing customers to be beta site testers against their will

    So as I promised I went and bought another Sky Box - was that what you wanted BT?

    And my mobile phone contract was moved to Sky - was that what you wanted BT?

    The broadband and phone will move too when I get to a break point as I now have a real insight into how BT/Youview intend to treat customers.  Or BT/Youview you could do the right thing by posting an apology on this forum, commit to restore lost functionality within weeks and give updates.

    Ball's in your court BT/Youview

    Got that all wrong, Steve K. BT had their own BT Vision box, but gave it up, and didn't develop a new one, and pinned their colours to the YouView mast, as providing all the unique things they needed (e.g. multicast) to support the triple-play options they felt they needed going forward.

    And there seems to be this myth out there that YouView went off on a trip of their own developing NextGen, and then dragged BT, and TalkTalk, kicking and screaming, along with them.

    This couldn't be further from the truth, which is almost diametrically opposite to that supposition.
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
  • DanielDaniel Member, Super User Posts: 1,979 ✭✭✭
    edited 16 July 2017, 12:13AM
    Visionman said:

    "BT will always be considering who should be their platform next year and the year after."
    Oh dear. 

    BT are a shareholders / partner in youview so they are unlikely to be going anywhere fast. While I know that you are aware of this fact VM in all honesty I am not sure if Steve is. At least his posts have come across as someone who don't know youviews structure to me.
  • RoyRoy Member, Super User Posts: 17,002 ✭✭✭
    edited 16 July 2017, 6:33AM
    Visionman said:

    Steve K>
    "And what we have now is BT paying good money to Youview for a giveaway box that doesn't have some obvious functionality that all the other platforms have and have had for years.."
    Sounds serious... care to show me one?

    That's an easy hit, Visionman, though I will wait and see if Steve K knows his stuff by listing such functionality and the rival devices that possess it.

    More to the point is what other boxes possess the particular features that BT rely on, and would be available for BT to base their solution on? And why an obvious rival to YouView, apparently, went nowhere?

    Including commercial as well as technical considerations, of course - BT could hardly use Sky boxes :-)

    FUD has to be spread from a plausible baseline, and there isn't one here.
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
  • Steve KSteve K Member Posts: 295
    edited 16 July 2017, 2:34PM
    Visionman said:

    Steve K>
    "And what we have now is BT paying good money to Youview for a giveaway box that doesn't have some obvious functionality that all the other platforms have and have had for years.."
    Sounds serious... care to show me one?

    Have already stated it
    - removed ability to set a start from time when replaying a recording
    - removed ability to see how much time is left on the live TV pause buffer
    - removed ability to see (in a list) which season recordings have the most episodes to indicate which to delete first to get disk space back

    Not forgetting the pre-existing bugs
    -  inability to stop the recorder going into standby overnight meaning you wake to no live TV buffer
    - inability to download 'catch up TV' programmes in the background so (a) live TV isn't interrupted and (b) you can view them as peer recordings


    Sky does all of those ^ and even my ancient Mk 1 TiVo does all except the catch up TV

    The BT box always was poor, now it's worse
  • GrundersGrunders Member Posts: 131
    edited 16 July 2017, 2:34PM
    Visionman said:

    Steve K>
    "And what we have now is BT paying good money to Youview for a giveaway box that doesn't have some obvious functionality that all the other platforms have and have had for years.."
    Sounds serious... care to show me one?

    Well said Steve.
  • Steve KSteve K Member Posts: 295
    edited 16 July 2017, 8:38PM
    "Including commercial as well as technical considerations, of course - BT could hardly use Sky boxes :-) "

    How strange that in the real world I've used my Sky Box to watch BT Sport for years.  

    Of course that brings up the question why would I do that if my BT/Youview box was anything like comparable to a Sky Box?

    I think we all know the answer.  And with 27.50 they made it even more emphatic
  • RoyRoy Member, Super User Posts: 17,002 ✭✭✭
    edited 16 July 2017, 4:27PM
    Visionman said:

    Steve K>
    "And what we have now is BT paying good money to Youview for a giveaway box that doesn't have some obvious functionality that all the other platforms have and have had for years.."
    Sounds serious... care to show me one?

    First time I've heard a missing feature called a bug.

    Is it a bug that the YouView box can't make me a cup of tea?
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
  • redchizredchiz Member, Super User Posts: 5,250 ✭✭✭
    edited 16 July 2017, 4:27PM
    Visionman said:

    Steve K>
    "And what we have now is BT paying good money to Youview for a giveaway box that doesn't have some obvious functionality that all the other platforms have and have had for years.."
    Sounds serious... care to show me one?

    And the first time I've seen an inability to stream on demand content regarded as a feature.  :)
  • RoyRoy Member, Super User Posts: 17,002 ✭✭✭
    edited 16 July 2017, 7:16PM
    Steve K said:

    "Including commercial as well as technical considerations, of course - BT could hardly use Sky boxes :-) "

    How strange that in the real world I've used my Sky Box to watch BT Sport for years.  

    Of course that brings up the question why would I do that if my BT/Youview box was anything like comparable to a Sky Box?

    I think we all know the answer.  And with 27.50 they made it even more emphatic

    How strange that you even bother with a YouView box at all, then.

    Why do you do that?
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
  • Steve KSteve K Member Posts: 295
    edited 16 July 2017, 5:46PM
    Steve K said:

    "Including commercial as well as technical considerations, of course - BT could hardly use Sky boxes :-) "

    How strange that in the real world I've used my Sky Box to watch BT Sport for years.  

    Of course that brings up the question why would I do that if my BT/Youview box was anything like comparable to a Sky Box?

    I think we all know the answer.  And with 27.50 they made it even more emphatic

    Because it's useful to have a third recorder and especially one that is independent of a Satellite signal that can be disrupted by solid rain. The skip forward and skip back functions are still good (Sky does not do that, but ancient TiVo does)

    BT/Youview was (past tense) my default recorder for free to air content, it was a big reason I stayed with BT

    I find it difficult to understand why some here defend the deleting of functions without customers permission as if that's a fair way of doing business
  • GrundersGrunders Member Posts: 131
    edited 16 July 2017, 3:12PM
    Steve K said:

    "Including commercial as well as technical considerations, of course - BT could hardly use Sky boxes :-) "

    How strange that in the real world I've used my Sky Box to watch BT Sport for years.  

    Of course that brings up the question why would I do that if my BT/Youview box was anything like comparable to a Sky Box?

    I think we all know the answer.  And with 27.50 they made it even more emphatic

    as stated above he has now moved away to a sky box and taken his bt mobile business away with him.
  • RoyRoy Member, Super User Posts: 17,002 ✭✭✭
    edited 16 July 2017, 3:13PM
    Visionman said:

    Steve K>
    "And what we have now is BT paying good money to Youview for a giveaway box that doesn't have some obvious functionality that all the other platforms have and have had for years.."
    Sounds serious... care to show me one?

    The other weird thing is regarding the absence of two features that are slated for early return, and the lack of support for a truly bizarre way of deciding what to delete (clue: if you want an hour or two back, there's no need to delete eighteen of them, much less to know that without that guidance, you might only delete a series with a mere eight or nine episodes) as serious reasons why BT might be thinking of abandoning YouView boxes.

    It doesn't work like that :-)
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
  • Trevor6Trevor6 Member Posts: 63
    edited 16 July 2017, 3:27PM
    Come on, I am embarrassed with all the negatives, can the devotees give us some hope ? It is 4 months since some minor updates - can we expect something better soon ? 
  • redchizredchiz Member, Super User Posts: 5,250 ✭✭✭
    edited 16 July 2017, 3:24PM
    Steve K said:

    "Including commercial as well as technical considerations, of course - BT could hardly use Sky boxes :-) "

    How strange that in the real world I've used my Sky Box to watch BT Sport for years.  

    Of course that brings up the question why would I do that if my BT/Youview box was anything like comparable to a Sky Box?

    I think we all know the answer.  And with 27.50 they made it even more emphatic

    @Steve K I can't see anyone here defending any loss of functionality at all, far from it. I think we are all somewhat averse to simple deprecation without appreciation of all the facts,  or twisting words to suit ones own agenda though, whichever direction they may come from.

    All platforms have functionality issues. But they do all start from a different premise.

    BTW as someone who has recently found themselves grappling anew with Sky on behalf of another there is a way to skip, but as not as neatly, obviously and tidily as with YouView.
  • redchizredchiz Member, Super User Posts: 5,250 ✭✭✭
    edited 16 July 2017, 4:12PM
    Trevor6 said:

    Come on, I am embarrassed with all the negatives, can the devotees give us some hope ? It is 4 months since some minor updates - can we expect something better soon ? 

    Yes, YouView is constantly testing updates and rolling them out when they are satisfied they are ready, I could tell you more, but I'd have to shoot you. ;)
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