what happened to the option of deleting/hiding channels? with all of the channels on there it takes

Jason EarissJason Eariss Member Posts: 5
edited 24 September 2017, 9:07PM in Feedback
what happened to the option of deleting/hiding channels? with all of the channels on there it takes a lot longer to get to the channel i want.
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Comments

  • DanielDaniel Member, Super User Posts: 1,979 ✭✭✭
    edited 24 September 2017, 9:07PM
    On next gen its temporarily unavailable. Youview have confirmed it will return at a later date.
  • RoyRoy Member, Super User Posts: 17,717 ✭✭✭
    edited 24 March 2017, 2:20PM
    Daniel4 said:

    On next gen its temporarily unavailable. Youview have confirmed it will return at a later date.

    https://youtu.be/izQB2-Kmiic
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
  • SanjSanj Member Posts: 1,644 ✭✭✭✭✭
    edited 13 July 2017, 11:20PM
    Hi Jason, as Daniel said this Edit Channel feature is currently unavailable but will be making it's debut again soon.

    When you updated to Next Gen, we kept all your current settings. So if any channels were hidden, they will remain hidden. You can restore your hidden channels in the TV Channels option in Settings. However as it stands, if your restore them, you won't be able to hide them again until we bring the Edit Channels feature back.

    We do have the ability to hide all adult channels and categories in the Restrict Rated Programmes option in Settings if needed. 

    Hope that helps for now.
  • Jason EarissJason Eariss Member Posts: 5
    edited 14 July 2017, 7:59PM
    That's great. Thanks for letting us know.
    As for the update in general. I like it.
  • Timm TurnerTimm Turner Member Posts: 5
    edited 11 April 2017, 9:57PM
    Sanj said:

    Hi Jason, as Daniel said this Edit Channel feature is currently unavailable but will be making it's debut again soon.

    When you updated to Next Gen, we kept all your current settings. So if any channels were hidden, they will remain hidden. You can restore your hidden channels in the TV Channels option in Settings. However as it stands, if your restore them, you won't be able to hide them again until we bring the Edit Channels feature back.

    We do have the ability to hide all adult channels and categories in the Restrict Rated Programmes option in Settings if needed. 

    Hope that helps for now.

    Hi,  Edit Channel feature is currently unavailable but will be making it's debut again soon. Can you please give a clue when? and why was this option removed?
  • Peter S3Peter S3 Member Posts: 22 ✭
    edited 14 July 2017, 12:07PM
    3 months later and this basic feature is still not available. Clearly Youview don't care about their customers. Next generation is a huge step backwards
  • RoyRoy Member, Super User Posts: 17,717 ✭✭✭
    edited 19 August 2017, 9:26PM
    NextGen is about getting YouView off the B roads so it can use the motorways.

    A certain amount of backtracking is needed to find the junction :-)
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
  • Joanne WestonJoanne Weston Member Posts: 7
    edited 1 July 2017, 6:22PM
    Sanj said:

    Hi Jason, as Daniel said this Edit Channel feature is currently unavailable but will be making it's debut again soon.

    When you updated to Next Gen, we kept all your current settings. So if any channels were hidden, they will remain hidden. You can restore your hidden channels in the TV Channels option in Settings. However as it stands, if your restore them, you won't be able to hide them again until we bring the Edit Channels feature back.

    We do have the ability to hide all adult channels and categories in the Restrict Rated Programmes option in Settings if needed. 

    Hope that helps for now.

    This thread was three months ago, still absolutely no sign of the return of a hide channels/favourites option. We are so close to going back to Sky - the "upgrade" has brought nothing but grief, hard to navigate and series link continuously failing. Poor poor stuff, I've only stuck with Youview as so far I haven't been bothered to apply for  planning permission for a dish. This may well be the very incentive that I need.

    We need updates! Driving us mad! I only want about 25 channels out of 200+.
  • Peter S3Peter S3 Member Posts: 22 ✭
    edited 24 September 2017, 9:07PM
    What is particularly frustrating, is that apart from a vague statement, we were unaware of this undesirable feature. I found more & more 'new' unwanted channels were being automatically added to my 'guide'. And when I did a re-tune, every dam channel appeared & I am stuck with wading through piles of dross to get to the few channels actually want to watch. It feels like this was done on purpose to force us to look at shopping channels. In future please do not release updates until they have all the features of what you are replacing. The new features might be important to you, but they are not to users if added at the expense of existing functionality.
  • Joanne WestonJoanne Weston Member Posts: 7
    edited 1 July 2017, 6:42PM
    Peter S3 said:

    What is particularly frustrating, is that apart from a vague statement, we were unaware of this undesirable feature. I found more & more 'new' unwanted channels were being automatically added to my 'guide'. And when I did a re-tune, every dam channel appeared & I am stuck with wading through piles of dross to get to the few channels actually want to watch. It feels like this was done on purpose to force us to look at shopping channels. In future please do not release updates until they have all the features of what you are replacing. The new features might be important to you, but they are not to users if added at the expense of existing functionality.

    Completely agree. It's just so basic now - couldn't care less about it looking flash, if it doesn't function then it's no use to man nor beast.
  • Jason EarissJason Eariss Member Posts: 5
    edited 24 September 2017, 9:07PM
    I got so p#####d off with it I bought a new box.... Not a humax!!!
  • RoyRoy Member, Super User Posts: 17,717 ✭✭✭
    edited 1 July 2017, 8:57PM
    Jason Eariss said:

    I got so p#####d off with it I bought a new box.... Not a humax!!!

    What was it, and how are you getting on with it?
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
  • DanielDaniel Member, Super User Posts: 1,979 ✭✭✭
    edited 1 July 2017, 8:55PM
    Peter S3 said:

    What is particularly frustrating, is that apart from a vague statement, we were unaware of this undesirable feature. I found more & more 'new' unwanted channels were being automatically added to my 'guide'. And when I did a re-tune, every dam channel appeared & I am stuck with wading through piles of dross to get to the few channels actually want to watch. It feels like this was done on purpose to force us to look at shopping channels. In future please do not release updates until they have all the features of what you are replacing. The new features might be important to you, but they are not to users if added at the expense of existing functionality.

    Hello might I suggest listing down your favourite channel numbers on a bit of paper and just tapping the numbers into the remote. I appreciate it's not a substitute for been able to hide channels but unfortunately I don't see what else can be done for the time being.
  • DanielDaniel Member, Super User Posts: 1,979 ✭✭✭
    edited 1 July 2017, 8:57PM
    Jason Eariss said:

    I got so p#####d off with it I bought a new box.... Not a humax!!!

    Jason I take it this is a youview box? What exactly is the issue? What model is the box as Roy asked?
  • Jason EarissJason Eariss Member Posts: 5
    edited 1 July 2017, 10:23PM
    Jason Eariss said:

    I got so p#####d off with it I bought a new box.... Not a humax!!!

    No, it's this one.
    A Panasonic DMR-HWT150EB. It's a freeview box.
    It also allows me to delete or hide the **** channels.
  • DanielDaniel Member, Super User Posts: 1,979 ✭✭✭
    edited 1 July 2017, 10:29PM
    Jason Eariss said:

    I got so p#####d off with it I bought a new box.... Not a humax!!!

    I think I get it I'm guessing you got annoyed with a youview box which was upgraded to next generation software and decided to purchase a replacement. Have I got this correct?

    If I have this correct you have my thanks because a lot of people have posted they are going to replace there box but I personally have not seen a person post what box they purchased or if they indeed went though with the swap.

    Just out of curiosity what did you do with your youview box if you don't mind me asking?
  • Jason EarissJason Eariss Member Posts: 5
    edited 1 July 2017, 10:48PM
    Jason Eariss said:

    I got so p#####d off with it I bought a new box.... Not a humax!!!

    I sold it on ebay.
  • DanielDaniel Member, Super User Posts: 1,979 ✭✭✭
    edited 1 July 2017, 10:50PM
    Jason Eariss said:

    I got so p#####d off with it I bought a new box.... Not a humax!!!

    Cheers. Obviously you where not happy with youview and I appreciate that you have posted about your alternative box. I generally mean this but I really hope you are happy with the box you have now and I hope it provides you with many years of enjoyment. Once again thank you for posting.
  • Peter S3Peter S3 Member Posts: 22 ✭
    edited 10 July 2017, 8:20PM
    Peter S3 said:

    What is particularly frustrating, is that apart from a vague statement, we were unaware of this undesirable feature. I found more & more 'new' unwanted channels were being automatically added to my 'guide'. And when I did a re-tune, every dam channel appeared & I am stuck with wading through piles of dross to get to the few channels actually want to watch. It feels like this was done on purpose to force us to look at shopping channels. In future please do not release updates until they have all the features of what you are replacing. The new features might be important to you, but they are not to users if added at the expense of existing functionality.

    It is now over 4 months since Sanj told us: "Edit Channel feature is currently unavailable but will be making it's debut again soon".
    A software update appears to have been released today, which i have just installed. And surprise surprise, still no sign of being able to edit the channels list.
    This is a prime example of the contempt Humax seems to have for its customers.
    Perhaps a Humax spokes person could provide a firm time scale as to when the feature will be restored?
    I know I will never purchase another Humax product.
  • DanielDaniel Member, Super User Posts: 1,979 ✭✭✭
    edited 10 July 2017, 8:28PM
    Peter S3 said:

    What is particularly frustrating, is that apart from a vague statement, we were unaware of this undesirable feature. I found more & more 'new' unwanted channels were being automatically added to my 'guide'. And when I did a re-tune, every dam channel appeared & I am stuck with wading through piles of dross to get to the few channels actually want to watch. It feels like this was done on purpose to force us to look at shopping channels. In future please do not release updates until they have all the features of what you are replacing. The new features might be important to you, but they are not to users if added at the expense of existing functionality.

    Humax are not responsible for the software on youview boxes. Humax have provided the hardware. Any updates come from youview.
  • Stuart HarveyStuart Harvey Member Posts: 1
    edited 14 July 2017, 12:02PM
    Sanj said:

    Hi Jason, as Daniel said this Edit Channel feature is currently unavailable but will be making it's debut again soon.

    When you updated to Next Gen, we kept all your current settings. So if any channels were hidden, they will remain hidden. You can restore your hidden channels in the TV Channels option in Settings. However as it stands, if your restore them, you won't be able to hide them again until we bring the Edit Channels feature back.

    We do have the ability to hide all adult channels and categories in the Restrict Rated Programmes option in Settings if needed. 

    Hope that helps for now.

    After my BTTV runs out this this year I am seriously thinking of going back to my Humax rec just so I can get rid of all the **** channels. They are doing another update now and I can't believe they are still not adding an option to delete rubbish channels.
  • OwlOwl Member Posts: 4
    edited 14 July 2017, 3:41PM
    Roy1 said:

    NextGen is about getting YouView off the B roads so it can use the motorways.

    A certain amount of backtracking is needed to find the junction :-)

    Then they need a new sat nav
  • wnmatherwnmather Member Posts: 41 ✭
    edited 15 July 2017, 9:52PM
    Roy1 said:

    NextGen is about getting YouView off the B roads so it can use the motorways.

    A certain amount of backtracking is needed to find the junction :-)

    Or maybe a Maintenance Mode 4 reset, which appears to be their cure all.
  • RoyRoy Member, Super User Posts: 17,717 ✭✭✭
    edited 16 July 2017, 1:20AM
    Roy1 said:

    NextGen is about getting YouView off the B roads so it can use the motorways.

    A certain amount of backtracking is needed to find the junction :-)

    To be exact, it potentially cures YouView boxes that have working hardware, no disc corruption, and a problem that is not inherent in the software release the box is running.

    And all without losing your recordings.

    So not a cure-all, but an effective cure-lots.

    Of course, if you would rather keep your problem to moan about instead.......
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
  • Andrew IliffeAndrew Iliffe Member Posts: 1
    edited 24 September 2017, 9:07PM
    If I do a factory reset will it give me the old interface back.  I can then get rid if the unwanted channels and then re-update to the new interface.
    Would this work.
  • DanielDaniel Member, Super User Posts: 1,979 ✭✭✭
    edited 22 July 2017, 9:28PM
    Andrew Iliffe said:

    If I do a factory reset will it give me the old interface back.  I can then get rid if the unwanted channels and then re-update to the new interface.
    Would this work.

    Nope. Unfortunately not. If you do the reset next gen will still be on your equipment. Youview have publicly announced that discover, hide channels and action panel will return in the next generation software at some point however a date has not been given at present.
  • GeneGene Member Posts: 1
    edited 24 July 2017, 4:57PM
    Andrew Iliffe said:

    If I do a factory reset will it give me the old interface back.  I can then get rid if the unwanted channels and then re-update to the new interface.
    Would this work.

    If we do the next retune advised from 2 Aug will we lose the ability to hide channels?
  • Yasha NokeYasha Noke Member Posts: 318 ✭✭
    edited 24 July 2017, 6:42PM
    Andrew Iliffe said:

    If I do a factory reset will it give me the old interface back.  I can then get rid if the unwanted channels and then re-update to the new interface.
    Would this work.

    There haven't been any advice to force a retune of the youview box on the 2nd August has there?  All the current announced changes can be handled by the youview box automatically.
  • Peter S3Peter S3 Member Posts: 22 ✭
    edited 24 July 2017, 6:47PM
    Andrew Iliffe said:

    If I do a factory reset will it give me the old interface back.  I can then get rid if the unwanted channels and then re-update to the new interface.
    Would this work.

    This 'feature' only exacerbates the situation. Most of the new channels are shopping and other undesirable rubbish, which are added to my box without my consent and I cannot delete them!
  • RoyRoy Member, Super User Posts: 17,717 ✭✭✭
    edited 24 July 2017, 9:23PM
    Andrew Iliffe said:

    If I do a factory reset will it give me the old interface back.  I can then get rid if the unwanted channels and then re-update to the new interface.
    Would this work.

    YouView have your 'deemed consent'.

    The state of your actual consent, whether given or withheld, is not relevant here :-(
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
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