[Discussion] BT software update 27.47.0

Philip TrottPhilip Trott Member Posts: 1,040 admin
edited 24 September 2017, 9:07PM in Announcements
Hi all,

Feel free to discuss the BT software update 27.47.0 here.

Note: This update doesn't have any new features but has a few minor bug fixes included.
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Comments

  • VisionmanVisionman Member, Super User Posts: 10,300 ✭✭✭
    edited 24 September 2017, 9:07PM
           Bug fixes:
    • Fixes intermittent audio issue when fast forwarding internet channels.
    • A Fix to ensure pause works correctly on internet channels when attempting to fast forward or rewind.
    I'm now happy with the disagree icon, because its gone.
  • skillerskiller Member Posts: 306 ✭✭
    edited 11 April 2017, 3:26PM
    This is my first experience of NextGen having had my T1000 updated a few hours ago.

    I can't comment on the good/bad UI as I haven't had enough usage of it yet, but I would like to make one major comment.

    Since the update, whenever I attempt to load any online player,such as BBC iPlayer or the BT Player, I get the "Loading" screen for about 1-2 seconds, then it goes back to the live TV channel I was previously watching.

    I have done the usual resets - router reboot (it's Ethernet-connected) and box 8-second reboot.
  • aaron divallaaron divall Member Posts: 2
    edited 24 September 2017, 9:07PM
    My box has just updated and the guide is much harder to see (as I have vision problems) with the program ghosting behind rather than out of the way in the corner.

    The recorded program screen is much harder to read due to multiple pictures.

    Is there anyway to remove it?
  • RoyRoy Member, Super User Posts: 17,717 ✭✭✭
    edited 3 April 2017, 7:43PM
    Skiller

    Nasty, but not universal, I think.

    Try updating the Players in Settings.

    Check that the box shows Connected to the internet in Settings.

    Look at the backwards EPG, to see if it looks normal, and whether or not you can start programmes from it, even if they don't play.

    Absent any further suggestions from Sanj et al, a Maintenance Mode reboot may beckon.....
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
  • RoyRoy Member, Super User Posts: 17,717 ✭✭✭
    edited 31 March 2017, 11:55AM
    aaron divall said:

    My box has just updated and the guide is much harder to see (as I have vision problems) with the program ghosting behind rather than out of the way in the corner.

    The recorded program screen is much harder to read due to multiple pictures.

    Is there anyway to remove it?

    You cannot go back, so the recordings screen is what it is, I am afraid.

    However, while you cannot bring back the miniTV either, you can, in Settings/Accessibility, turn off the ghosted programme (Transparency).

    For anyone with vision problems, and indeed for many without them, an investigation of each of the Accessibility options may prove rewarding.
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
  • DarrenDarren Member, Super User Posts: 686 ✭✭
    edited 11 May 2017, 9:39PM
    Got the update this morning to my G4 box. The new look seem ok but I have no fully used the new look as yet for never had time before going to work. I agree about the lose of the hide channels feature. Hope it returns in another update. Also had a quick look at the new My TV part and I'm not sure if I like that new look or not with the way it displays my recordings. I do however seem to like the new EPG. Not looked at the new look BT Player as yet.

    Will have a better play around with it this evening as I will also be watching some of TV shows.


    Darren
  • aaron divallaaron divall Member Posts: 2
    edited 3 April 2017, 11:04AM
    aaron divall said:

    My box has just updated and the guide is much harder to see (as I have vision problems) with the program ghosting behind rather than out of the way in the corner.

    The recorded program screen is much harder to read due to multiple pictures.

    Is there anyway to remove it?

    Brilliant thanks, also found high contrast helps with viewing the recordings (but old way was still better).
  • impydaveimpydave Member Posts: 32 ✭
    edited 24 September 2017, 10:05AM
    Well, my 4K box updated last night, and I honestly don't mind it so far, and having spent 12 months with SkyQ I can say without doubt it's far better than that! 

    I can see a few things that seem to have been rushed, the MyTV section for one, not the best, but again not the worst I have seen.

    For me the one thing that annoys me is the actual font used, I think a better, more clearer one could have been used.

    I may change my opinion after living with it for a few weeks, but as yet I don't quite understand why this has been so very badly received with many people?

    The best improvement for me is the actual EPG, well done Youview for using the entire screen and not, like Sky, use only around 60% of it! that is a great improvement.
  • skillerskiller Member Posts: 306 ✭✭
    edited 31 March 2017, 1:34PM
    Roy1 said:

    Skiller

    Nasty, but not universal, I think.

    Try updating the Players in Settings.

    Check that the box shows Connected to the internet in Settings.

    Look at the backwards EPG, to see if it looks normal, and whether or not you can start programmes from it, even if they don't play.

    Absent any further suggestions from Sanj et al, a Maintenance Mode reboot may beckon.....

    Thanks Roy, I had already tried the things you mentioned. I perhaps should also have said that my BT TV (IP delivered) channels are coming through just fine. It is the Players that seem to be misbehaving. In fact, there is also no Red Button graphic on BBC screens either (and consequently no activity when I press Red).

    I may indeed need to try an MM reset, but I'm reluctant to do so as my 4 year old T1000 has never needed one before!
  • RoyRoy Member, Super User Posts: 17,717 ✭✭✭
    edited 31 March 2017, 5:51PM
    Roy1 said:

    Skiller

    Nasty, but not universal, I think.

    Try updating the Players in Settings.

    Check that the box shows Connected to the internet in Settings.

    Look at the backwards EPG, to see if it looks normal, and whether or not you can start programmes from it, even if they don't play.

    Absent any further suggestions from Sanj et al, a Maintenance Mode reboot may beckon.....

    Well, it's never been infested with NextGen before, either :-)
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
  • Mark20Mark20 Member Posts: 17
    edited 24 September 2017, 9:07PM
    I'm afraid I'm not at all impressed with the update. The inclusion of pictures makes the "My TV" recordings and schedule harder to read than the previous text based model and in my opinion adds nothing to the layout at all. After watching a recorded program (one that is part of a group of recordings) I press stop but I no longer get the option to delete, I have to go back into the group and scroll back to the program just watched in order to delete it. As you press stop you are immediately thrown back to the most recent program in the group which I fear may mean the wrong item could be deleted. As far as I can tell the option to record a program or edit the recording from the info screen has also been removed, I found that function very useful as I use a none standard one for all remote.

    The only good thing I've found so far is the extension to the guide now being 14 days instead of 7 but I'm afraid with what I consider to be the drawbacks this update gets an overall thumbs down I'm afraid.
  • VisionmanVisionman Member, Super User Posts: 10,300 ✭✭✭
    edited 31 March 2017, 3:17PM
    "As far as I can tell the option to record a program or edit the recording from the info screen has also been removed."
    Sorry, Mark? Edit a recording? Info screen?
    I'm now happy with the disagree icon, because its gone.
  • Mark20Mark20 Member Posts: 17
    edited 31 March 2017, 3:23PM
    Previously when you pressed the info button an option to record that program was offered but that seems to have disappeared.

    When you pressed the info button on a scheduled item you were offered the option to edit/delete the scheduled or series recording but that also seems to have disappeared. In fact I'm not yet sure how you cancel a scheduled recording as I haven't neded to as yet.
  • VisionmanVisionman Member, Super User Posts: 10,300 ✭✭✭
    edited 16 April 2017, 11:13PM
    Ah, the Action Panel. YouView have said that that, along with Hide Channels and Discovery, will return soon.
    I'm now happy with the disagree icon, because its gone.
  • Richard MewesRichard Mewes Member Posts: 4
    edited 14 April 2017, 8:01AM
    Got the NextGen on my DTRT4000 (BT UltaHD box)... Looks rather nasty to be fair, and MyTV is terrible!!

    Also if you have a recording during the night the update won't prioritise the recording, so the one night i enable the internet overnight to record a programme on BT TV channels not only does the programme fail but I get the update
  • VisionmanVisionman Member, Super User Posts: 10,300 ✭✭✭
    edited 31 March 2017, 5:31PM
    At the moment, one gets the message - 'Delete recording?'  'Are you sure?' if you have enabled delete confirmation in the settings menu.
    And as promised by Stephen, on this .47 version, when resting on a Series tile, it now states -
    'Delete the whole series?'  'Are you sure?
    I'm now happy with the disagree icon, because its gone.
  • Noel ElkinNoel Elkin Member Posts: 1
    edited 24 September 2017, 9:07PM
    Already given feedback by another route until I found this thread. What a mess with regards to recordings, if it doesn't change back then i might look for a new digital recorder. Was this version actually trialled by users before being launched?
  • VisionmanVisionman Member, Super User Posts: 10,300 ✭✭✭
    edited 31 March 2017, 6:28PM
    Its a bug fix and stability update
    I'm now happy with the disagree icon, because its gone.
  • RoyRoy Member, Super User Posts: 17,717 ✭✭✭
    edited 29 April 2017, 4:55PM
    Noel Elkin said:

    Already given feedback by another route until I found this thread. What a mess with regards to recordings, if it doesn't change back then i might look for a new digital recorder. Was this version actually trialled by users before being launched?

    Yes, it was trialled. The verdict was 'Guilty'.
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
  • VisionmanVisionman Member, Super User Posts: 10,300 ✭✭✭
    edited 31 March 2017, 6:30PM
    Noel Elkin said:

    Already given feedback by another route until I found this thread. What a mess with regards to recordings, if it doesn't change back then i might look for a new digital recorder. Was this version actually trialled by users before being launched?

    This is a bug fix and stability update, with a tweak here and there, thats all.
    I'm now happy with the disagree icon, because its gone.
  • Rob8Rob8 Member Posts: 5
    edited 2 April 2017, 5:09PM
    Noel Elkin said:

    Already given feedback by another route until I found this thread. What a mess with regards to recordings, if it doesn't change back then i might look for a new digital recorder. Was this version actually trialled by users before being launched?

    Hi, I appreciate what you are trying to do but this makes the box a lot less accessable for the users in this house. We record everything and watch later. like any software update there has to be a roll back function for failed updates, so please can you tell me how to access this? Please don't trott out any lines about improvements or enhancements, or that there isn't a way to technically roll back as no software engineering team is that stupid. I am a paying customer and expect to be consulted on any changes to my user experience and not patted on the head like a little child and effectively told mummy knows best. Thanks, Rob.
  • VisionmanVisionman Member, Super User Posts: 10,300 ✭✭✭
    edited 31 March 2017, 7:15PM
    Noel Elkin said:

    Already given feedback by another route until I found this thread. What a mess with regards to recordings, if it doesn't change back then i might look for a new digital recorder. Was this version actually trialled by users before being launched?

     "like any software update there has to be a roll back function for failed updates"

    No. Its here to stay. Are you a BT subscriber?
    I'm now happy with the disagree icon, because its gone.
  • Rob8Rob8 Member Posts: 5
    edited 31 March 2017, 7:17PM
    Noel Elkin said:

    Already given feedback by another route until I found this thread. What a mess with regards to recordings, if it doesn't change back then i might look for a new digital recorder. Was this version actually trialled by users before being launched?

    is that the technical qualified opinion of Humax/BT that there is not a section of the HDD or a flash chip with a backup image on? Internet, phone but not TV.
  • VisionmanVisionman Member, Super User Posts: 10,300 ✭✭✭
    edited 31 March 2017, 7:39PM
    Noel Elkin said:

    Already given feedback by another route until I found this thread. What a mess with regards to recordings, if it doesn't change back then i might look for a new digital recorder. Was this version actually trialled by users before being launched?

    "is that the technical qualified opinion of Humax/BT?"
    Well, the last time I looked, this was a user-to-user forum and upon checking, it still is.
    So if you want a technically qualified opinion from either Humax or BT, you'll have to ask them.
    But its on a NAND chip.
    I'm now happy with the disagree icon, because its gone.
  • jimbjimb Member, Super User Posts: 1,425 ✭✭✭
    edited 31 March 2017, 7:44PM
    Noel Elkin said:

    Already given feedback by another route until I found this thread. What a mess with regards to recordings, if it doesn't change back then i might look for a new digital recorder. Was this version actually trialled by users before being launched?

    Actually there was a comment from Stephen, who is a YouView employee, which explained that there is in fact a technical reason why a roll back is not possible.
  • Monkey13Monkey13 Member Posts: 3
    edited 24 September 2017, 9:07PM
    Gone straight to the this version from the old style.
    Ok I get why it was done because the interface was starting to look a bit dated. Now i thought it was supposed to be quicker not sure I notice that. Looks ok and no real objections on layout etc..

    However the gripes. Why no channel removal? I don't want 10sd bt sports channels as well as the 10hd ones I might watch. I'm suspicious that this is something that the broadcasters have asked for.

    Second why can't you go round the guide back to the start again? Another step back. If I'm right in the middle of the channel numbers I have to go up then start again to go down.
  • Rob8Rob8 Member Posts: 5
    edited 2 April 2017, 5:09PM
    Noel Elkin said:

    Already given feedback by another route until I found this thread. What a mess with regards to recordings, if it doesn't change back then i might look for a new digital recorder. Was this version actually trialled by users before being launched?

    It's the forum BT send you to. Just because its on a NAND Flash chip doesn't mean that there us no roll back image. Only reason there wouldn't be is if you put a deliberate wipe cycle on that particular memory location after a successful update. Besides, I've got no choice but to fix it as we have behavioral issues to deal with that don't handle change well.
  • RoyRoy Member, Super User Posts: 17,717 ✭✭✭
    edited 31 March 2017, 10:28PM
    Noel Elkin said:

    Already given feedback by another route until I found this thread. What a mess with regards to recordings, if it doesn't change back then i might look for a new digital recorder. Was this version actually trialled by users before being launched?

    During an update, the new software is downloaded and kept separate from the existing software.

    This then validates that the new software image has downloaded correctly, and if it has, cedes control to it.

    The new software, upon loading as the running software, wipes the old software.

    But the process by which YouView could make the old software available again is actually quite simple, technically; they modify it to have a version number higher than the current NextGen version, and make it available for downloading. on a USB stick.

    Trouble is, they would have to keep doing this with each new NextGen release, so they would have to keep the CurrentGen software alive as a parallel maintenance version, ever if they never fixed bugs in it, let alone enhanced it in any way.

    And the overhead of having two versions is one of the things YouView is probably seeking to avoid by making NextGen universal.

    Accordingly, don't expect such a lifeline for CurrentGen to be thrown to you :-(
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
  • Rob8Rob8 Member Posts: 5
    edited 4 April 2017, 8:54AM
    Noel Elkin said:

    Already given feedback by another route until I found this thread. What a mess with regards to recordings, if it doesn't change back then i might look for a new digital recorder. Was this version actually trialled by users before being launched?

    Hi Roy, cheers you've got my brain gojng now. I'll ebay a damaged box, swap the NAND & Port block at the router, or buy an unupdated box and swap the HDD & block.
  • Max BermanMax Berman Member Posts: 21
    edited 31 March 2017, 10:20PM
    Visionman said:

           Bug fixes:

    • Fixes intermittent audio issue when fast forwarding internet channels.
    • A Fix to ensure pause works correctly on internet channels when attempting to fast forward or rewind.
    Updated today and find the new UI clunky and difficult to navigate compared to the previous version. I still haven't found the "discover" area which I used to use loads. The settings page is a mess with the huge 90s style icons. I've also experienced lots of picture/sound lag on streaming, particularly Netflix. Is there any way to revert back to the previous version which worked pretty seamlessly?
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