[Discussion] Humax retail software update 27.50.0

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Comments

  • RoyRoy Member, Super User Posts: 16,096 ✭✭✭
    edited 20 April 2017, 11:21PM
    Visionman said:

    Sydney>
    "Maybe talktalk and BT will see the light and go for a better system than YouView. They will be concerned about all this negativity to the platform that they are using."
    Show me one.

    Hadn't looked
    These tests for COVID-19 might get right up my nose, if only I could get one
  • VisionmanVisionman Member, Super User Posts: 9,871 ✭✭✭
    edited 20 April 2017, 11:24PM
    Visionman said:

    Sydney>
    "Maybe talktalk and BT will see the light and go for a better system than YouView. They will be concerned about all this negativity to the platform that they are using."
    Show me one.

    @S - I knew you'd descend into a personal comment.
    I'm now happy with the disagree icon, because its gone.
  • fre55diefre55die Member Posts: 164
    edited 21 April 2017, 9:04AM

    I take it (mostly) back. It's amazing how simply the removal of the oversized MyTV  tile and the re-ordering of episodes within a programme have soothed the savage SWMBO. This is a small change that makes a huge difference. Well done to all concerned.

    addendum whinge: Can we please:
    1) get rid of the "new" before programme names as it obscures what they are.
    2) get a 'sort by name or date' functionality
    3) Get a 'jump to a section of a programme' functionality

    But well done. Youview lives!

    Daniel WOW that coming from you who is forever moaning about the listings and errors is really something !!!
  • fre55diefre55die Member Posts: 164
    edited 21 April 2017, 2:08AM
    sydney1 said:

    I don't need to visionman as you are just a user like me.

    FOR HEAVENS SAKE PEOPLE HAVE SOME PATIENCE !! The latest update solves a lot of the problems reported. If they released all of the updates at once, were there to be a malfunction of one of the functions, to trace it would be a nightmare, By releasing the updates in chunks it allows YV to make sure that all is functioning stably before adding more. It is far more effective to check that all is stable, then add more functions. 
  • barry jonesbarry jones Member Posts: 39
    edited 27 April 2017, 4:38PM
    sydney1 said:

    I don't need to visionman as you are just a user like me.

    What are you talking about “If they released all of the updates at once,” They have taken features away. I want back what I ALREADY had. Try that with business customers and see how long you would survive.

  • Sarah Lovelace1Sarah Lovelace1 Member Posts: 28
    edited 21 April 2017, 7:50AM

    Really encouraged to see YouView responding to feedback with design improvements so speedily. If this is a pattern for the future, I may stay out of hibernation a while longer, in the hope that YouView may at last be moving in the direction of bringing the UI up to the excellence of the YouView functionality.

    I'll re-iterate my oft-posted plea (5 years-worth). Please, please, please, design team - implement features with the minimum number of key-presses. Careful thought at the design stage can usually reduce the number of key-presses - in some cases significantly. Possibly using wrap-around or even making more use of the colour buttons. A brain-storming session - "How can we reduce key-presses to implement this.." may be worthwhile, and save later changes.

    However, this is a really promising start. Thanks team.

    I have not got this update yet..despite having a T2000....but it sounds like a step in the right direction...maybe we will progress to getting the list back rather than the pictures?
  • grassmarketgrassmarket Member Posts: 11
    edited 23 April 2017, 4:38PM
    Visionman said:

    Robbo>
    "The icons are all very pretty, I can live with them but prefer the previous simple listing of recordings. What is totally **** is that with internet channels we can no longer start a recording at a specific point. I have a 5 hour recording of British Superbikes, I know what time a certain race is due in the recording, can I jump forward 3 hours like I used to be able to do, not now I can't."

    There are comments like yours littered across the internet with all agreeing, including me.
    Whilst the return of this feature hasn't been confirmed for slotting yet, it has been fed back so YouView know do about it.
    And our common theme? We're all sport watchers and funnily enough, none of they minded the tiles, either.

    I also totally agree with Robbo. If BBC iPlayer can manage 256x, what warped mind ever thought 30x would suffice in this update? It's hard to imagine how anyone even half competent at their job could have let that 'new feature' through...

    What I don't agree with (but you appear to accept) is any delay in reinstating it. A whole section of functionality has been cut out which could just be reinserted without touching what's already there. Now, when you press Stop, Back and Cancel, they all jump you right out to the hated tiles. In the old version, these buttons took you to a separate, static 'programme timeline' page, where you could use left/right arrows to re-position yourself on the timeline of a recording - to the minute. If this page was reinserted, without need to interfere with the other new pages, it would quickly remove a lot of the angst.

    Anyway - it is nonsensical that the Stop, Back & Cancel buttons now all do the same thing in the new version. So the update has succeeded in trashing the remote's functionality as well as that of the box itself.

    Disagree with you too about the tiles: I & family all watch sport & we all very much mind the tiles. We also watch thrillers & other dramas where the inability to reposition without seeing the picture is a real nuisance & spoils everyone's viewing.
  • RoyRoy Member, Super User Posts: 16,096 ✭✭✭
    edited 21 April 2017, 8:52AM

    Really encouraged to see YouView responding to feedback with design improvements so speedily. If this is a pattern for the future, I may stay out of hibernation a while longer, in the hope that YouView may at last be moving in the direction of bringing the UI up to the excellence of the YouView functionality.

    I'll re-iterate my oft-posted plea (5 years-worth). Please, please, please, design team - implement features with the minimum number of key-presses. Careful thought at the design stage can usually reduce the number of key-presses - in some cases significantly. Possibly using wrap-around or even making more use of the colour buttons. A brain-storming session - "How can we reduce key-presses to implement this.." may be worthwhile, and save later changes.

    However, this is a really promising start. Thanks team.

    YouView would regard that as a retrograde step, rather than progress :-(
    These tests for COVID-19 might get right up my nose, if only I could get one
  • DanielDaniel Member, Super User Posts: 1,979 ✭✭✭
    edited 21 April 2017, 9:02AM

    I take it (mostly) back. It's amazing how simply the removal of the oversized MyTV  tile and the re-ordering of episodes within a programme have soothed the savage SWMBO. This is a small change that makes a huge difference. Well done to all concerned.

    addendum whinge: Can we please:
    1) get rid of the "new" before programme names as it obscures what they are.
    2) get a 'sort by name or date' functionality
    3) Get a 'jump to a section of a programme' functionality

    But well done. Youview lives!

    The listings I complained about where for example sky sports listing the wrong sport as being on and youview did get in touch with the relevant people who then contacted the broadcaster who sorted the issue.

    I can appreciate what you are saying though mate.
  • SarahSarah Administrator Posts: 1,614 admin
    edited 23 April 2017, 10:22PM
    Visionman said:

    This thread is for feedback from users who have 27.50 only. 
    Thanks.

    Morning all :) 

    If you feel there's a post which is a bit off topic or maybe needs forking off to its own thread, please drop us an email with a link to the post at [email protected] and we will be happy to review and move if required. I'll be going through threads manually myself to check for these however it's always useful to get links from you guys in case there's one I've missed. 

    Cheers!
  • PhilipCPhilipC Member Posts: 3
    edited 21 April 2017, 2:39PM

    Really encouraged to see YouView responding to feedback with design improvements so speedily. If this is a pattern for the future, I may stay out of hibernation a while longer, in the hope that YouView may at last be moving in the direction of bringing the UI up to the excellence of the YouView functionality.

    I'll re-iterate my oft-posted plea (5 years-worth). Please, please, please, design team - implement features with the minimum number of key-presses. Careful thought at the design stage can usually reduce the number of key-presses - in some cases significantly. Possibly using wrap-around or even making more use of the colour buttons. A brain-storming session - "How can we reduce key-presses to implement this.." may be worthwhile, and save later changes.

    However, this is a really promising start. Thanks team.

    Unless they actually listen to what users want...
  • Tim CTim C Member, Super User Posts: 506 ✭✭
    edited 21 April 2017, 3:31PM

    Really encouraged to see YouView responding to feedback with design improvements so speedily. If this is a pattern for the future, I may stay out of hibernation a while longer, in the hope that YouView may at last be moving in the direction of bringing the UI up to the excellence of the YouView functionality.

    I'll re-iterate my oft-posted plea (5 years-worth). Please, please, please, design team - implement features with the minimum number of key-presses. Careful thought at the design stage can usually reduce the number of key-presses - in some cases significantly. Possibly using wrap-around or even making more use of the colour buttons. A brain-storming session - "How can we reduce key-presses to implement this.." may be worthwhile, and save later changes.

    However, this is a really promising start. Thanks team.

    And what do you think the chances of that happening are?
  • jimbjimb Member, Super User Posts: 1,248 ✭✭✭
    edited 21 April 2017, 4:39PM
    sydney1 said:

    Shouldn't of removed it in the first place.

    sydney I think you may have mentioned this before.
    Here's just some of your comments...

    Really. Took it away quick enough Are they interested in the customer?
    Along with its customers observations since rollout
    Another bad YouView decision. Don't know what the trialists could of fed back
    That's one of the facilities that YouView decided to take away.
    Just give back what was taken away.
    Why not just stick to the point that this YouView 'update' is appalling.
    Sounds as if they can't keep a promise. Why remove it in the first place?
    something that was there and is now not there was removed or walked away on their own
    but still missing the features that we had before and were coming 'soon'.
    Sounds as if they can't keep a promise. Why temove it in the first place?
    Shouldn't of removed it in the first place.

    All this in the space of three days.
    And my favourite is:

    Returned facilities that 'walked away' on their own would certainly make this forum more quiet 

    Much of the noise is being generated by you.
  • edited 21 April 2017, 4:45PM
    sydney1 said:

    Shouldn't of removed it in the first place.

    Still waiting..
  • edited 21 April 2017, 5:43PM
    sydney1 said:

    Shouldn't of removed it in the first place.

    One of yours. The tiles are staying. Lost count of how many times. lol
  • RoyRoy Member, Super User Posts: 16,096 ✭✭✭
    edited 21 April 2017, 8:15PM
    Visionman said:

    Robbo>
    "The icons are all very pretty, I can live with them but prefer the previous simple listing of recordings. What is totally **** is that with internet channels we can no longer start a recording at a specific point. I have a 5 hour recording of British Superbikes, I know what time a certain race is due in the recording, can I jump forward 3 hours like I used to be able to do, not now I can't."

    There are comments like yours littered across the internet with all agreeing, including me.
    Whilst the return of this feature hasn't been confirmed for slotting yet, it has been fed back so YouView know do about it.
    And our common theme? We're all sport watchers and funnily enough, none of they minded the tiles, either.

    What you perhaps fail to grasp is that CurrentGen was Flash-based, but NextGen is a whole new rewrite in HTML 5.

    So the currently missing features have to be rewritten in HTML 5 before they can be added; they can't be just dropped in, as they are in the incompatible Flash implementation of CurrentGen.

    This may help explain the current reduction in functionality of NextGen; rather than wait until the rewrite was complete, Youzview and its ISP partners BT and TT elected to release it in its current state.

    You may have a view about the desirability of that, or otherwise, but that is what has happened.
    These tests for COVID-19 might get right up my nose, if only I could get one
  • RoyRoy Member, Super User Posts: 16,096 ✭✭✭
    edited 21 April 2017, 8:16PM
    sydney1 said:

    Shouldn't of removed it in the first place.

    snydey

    Yes, that's the message,
    These tests for COVID-19 might get right up my nose, if only I could get one
  • Matthew3Matthew3 Member Posts: 18
    edited 24 September 2017, 9:07PM
    Is this update available on my BT box?
  • RoyRoy Member, Super User Posts: 16,096 ✭✭✭
    edited 21 April 2017, 9:07PM
    Matthew3 said:

    Is this update available on my BT box?

    Not yet, but expect that it will be rolled out to you in due course if it has a smooth ride with the current retail recipients.
    These tests for COVID-19 might get right up my nose, if only I could get one
  • VisionmanVisionman Member, Super User Posts: 9,871 ✭✭✭
    edited 21 April 2017, 10:48PM
    I'm now happy with the disagree icon, because its gone.
  • WayneWayne Member Posts: 82
    edited 21 April 2017, 9:39PM
    Matthew3 said:

    Is this update available on my BT box?

    My BT T2100 has updated today to version 27.50 after a manual update check.
  • VisionmanVisionman Member, Super User Posts: 9,871 ✭✭✭
    edited 21 April 2017, 10:39PM
    Matthew3 said:

    Is this update available on my BT box?

    Are you now retail only, Wayne? Or still on BT TV?
    I'm now happy with the disagree icon, because its gone.
  • WayneWayne Member Posts: 82
    edited 21 April 2017, 10:50PM
    Matthew3 said:

    Is this update available on my BT box?

    Retail. Brought second-hand and never actually been with BT.
  • skillerskiller Member Posts: 295 ✭✭
    edited 22 April 2017, 11:44AM
    Matthew3 said:

    Is this update available on my BT box?

    But whether you are with BT or not shouldn't matter; the point is if you have a T2100 then that is a BT subscription box (not retail) and I'm surprised that box has already received the 27.50 update.

    At least, that's the way I've always understood the rollouts to work. I'm not so sure though as my TT 360T is still waiting...
  • grassmarketgrassmarket Member Posts: 11
    edited 22 April 2017, 8:41AM
    Visionman said:

    Robbo>
    "The icons are all very pretty, I can live with them but prefer the previous simple listing of recordings. What is totally **** is that with internet channels we can no longer start a recording at a specific point. I have a 5 hour recording of British Superbikes, I know what time a certain race is due in the recording, can I jump forward 3 hours like I used to be able to do, not now I can't."

    There are comments like yours littered across the internet with all agreeing, including me.
    Whilst the return of this feature hasn't been confirmed for slotting yet, it has been fed back so YouView know do about it.
    And our common theme? We're all sport watchers and funnily enough, none of they minded the tiles, either.

    Thanks for the explanation. Bit harsh to say "fail to grasp" - don't you think? This is a user forum, so a simple "don't know" would suffice....
  • grassmarketgrassmarket Member Posts: 11
    edited 22 April 2017, 2:59PM
    Matthew3 said:

    Is this update available on my BT box?

    I'm copying part of a response from Roy (to me in an earlier thread) as it is quite important & revealing:

    "So the currently missing features have to be rewritten in HTML 5 before they can be added; they can't be just dropped in, as they are in the incompatible Flash implementation of CurrentGen.

    This may help explain the current reduction in functionality of NextGen; rather than wait until the rewrite was complete, Youzview and its ISP partners BT and TT elected to release it in its current state.

    You may have a view about the desirability of that, or otherwise, but that is what has happened."

    If Roy is correct, then YouView consciously decided to remove a fully functional PVR setup from its users, in favour of a new but significantly incomplete platform. They did so - knowing that many useful features were still missing from the rewrite & would take them some considerable time to reinstate. They knew that they were trashing a perfectly good PVR.

    That is an unacceptable way to treat your customers.
  • edited 22 April 2017, 3:00PM
    Matthew3 said:

    Is this update available on my BT box?

    Very well articulated grassmarket. Trashing a custoners PVR sounds as if the national press may be interested.
  • stokesd3stokesd3 Member Posts: 137
    edited 22 April 2017, 11:58AM
    Matthew3 said:

    Is this update available on my BT box?

    They might if they had actually been trashed. But they haven't.
  • DanielDaniel Member, Super User Posts: 1,979 ✭✭✭
    edited 22 April 2017, 12:01PM
    Matthew3 said:

    Is this update available on my BT box?

    Exactly no one came into anyones home and flung the youview box out of the window. If any did get flung out of the window that's because the owner did it not youview.
  • edited 22 April 2017, 3:00PM
    Matthew3 said:

    Is this update available on my BT box?

    There are seVera things on the boxes that don't woork anymore through deliberate action
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