[Discussion] BT software update 27.50.0

Philip TrottPhilip Trott Posts: 1,040Administrator admin
edited 2 October 2017, 9:38PM in Announcements
Hi all,

Please feel free to discuss the latest BT software update 27.50.0 in this thread.
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Comments

  • jimbjimb Posts: 1,118Member ✭✭✭
    edited 24 September 2017, 9:07PM
    Plenty of discussion to be found about this subject on Visionman's thread here:
    https://community.youview.com/youview...
  • redchizredchiz Posts: 4,924Member ✭✭✭
    edited 3 May 2017, 2:11PM
    jimb said:

    Plenty of discussion to be found about this subject on Visionman's thread here:
    https://community.youview.com/youview...

    Where it says:
    image 
  • SarahSarah Posts: 1,205Administrator admin
    edited 3 May 2017, 2:21PM
    jimb said:

    Plenty of discussion to be found about this subject on Visionman's thread here:
    https://community.youview.com/youview...

    Hiya,

    After looking into this, we ended up deciding against merging the two threads together as it would mean losing all the comment feedback accumulated on Visionman's thread when the merge is done.
  • redchizredchiz Posts: 4,924Member ✭✭✭
    edited 3 May 2017, 2:33PM
    jimb said:

    Plenty of discussion to be found about this subject on Visionman's thread here:
    https://community.youview.com/youview...

    D'oh, now you tell me!! ;)
  • SarahSarah Posts: 1,205Administrator admin
    edited 22 May 2017, 9:17AM
    Hi all,

    Just to confirm that BT have now identified and resolved the issue regarding the IPC6017 errors where people were unable to watch their IP channels or recordings over the last few days. 

    You can find the post regarding this on their community here.

    BT will continue to monitor the situation however if you receive this error message again, please let us know and we can chase this up for you :) 
  • RoyRoy Posts: 15,205Member ✭✭✭
    edited 3 May 2017, 3:26PM
    Sarah2 said:

    Hi all,

    Just to confirm that BT have now identified and resolved the issue regarding the IPC6017 errors where people were unable to watch their IP channels or recordings over the last few days. 

    You can find the post regarding this on their community here.

    BT will continue to monitor the situation however if you receive this error message again, please let us know and we can chase this up for you :) 

    Mrs Daniel says not, there :-(
    Deploying my talents elsewhere now
  • VisionmanVisionman Posts: 9,491Member ✭✭✭
    edited 3 May 2017, 4:26PM
    Sarah2 said:

    Hi all,

    Just to confirm that BT have now identified and resolved the issue regarding the IPC6017 errors where people were unable to watch their IP channels or recordings over the last few days. 

    You can find the post regarding this on their community here.

    BT will continue to monitor the situation however if you receive this error message again, please let us know and we can chase this up for you :) 

    If it were me, I'd reboot the hub, and then the box.
    Though users may find it could take up to 24 hours for historical purchased content to come back. And possibly favourites/bookmarks.
  • skillerskiller Posts: 294Member ✭✭
    edited 4 May 2017, 4:02AM
    Sarah2 said:

    Hi all,

    Just to confirm that BT have now identified and resolved the issue regarding the IPC6017 errors where people were unable to watch their IP channels or recordings over the last few days. 

    You can find the post regarding this on their community here.

    BT will continue to monitor the situation however if you receive this error message again, please let us know and we can chase this up for you :) 

    Sarah, thanks for the confirmation that BT has fixed their authentication issue.

    It didn't fix it for me until I performed an MM4 reset, though. (I did try the usual reboots of router/box first of course.)
  • RoyRoy Posts: 15,205Member ✭✭✭
    edited 4 May 2017, 8:27AM
    Sarah2 said:

    Hi all,

    Just to confirm that BT have now identified and resolved the issue regarding the IPC6017 errors where people were unable to watch their IP channels or recordings over the last few days. 

    You can find the post regarding this on their community here.

    BT will continue to monitor the situation however if you receive this error message again, please let us know and we can chase this up for you :) 

    I guess your cache was flushed, with success...
    Deploying my talents elsewhere now
  • GrundersGrunders Posts: 129Member
    edited 5 August 2017, 10:02PM
    Having just had the update, I was immediately disappointed for 5 reasons and wish I hadnt had it:

    1,  when calling on a recording for playback we can no longer enter the user choice of playback begin time (ie, tap in 10:00 to start playback after 10 minutes in to the program).  Now it seems to be either from the start of the program or wherever you left off watching. Terrible.  This is highly important to be brought back.  Imagine a recording that is 3 hours long (like a film) and you stop at 2 hours.  When you resume the next day you want to start from 1 hour in again to remind you where you had seen up to or want to show a scene to your partner at a specific point you noted.  Now you cant without the ball-ache of laborious rewinding/fastforwarding.

    2,  The GUIDE which shows the *popular* programs on show now for quick select is typically showing the SD versions (channel 1, 2, 3, 4 etc).  I never watch SD channels (big screen, fuzzy pictures with SD) so they are pointless and take up space.  Need the choice to remove the feature or tailor it to show only HD versions of the channels.

    3,  On the old software, during INFO of a program (eg channel 1)  would show similar to "Available on HD/Watch on HD" where you can effectively go to the HD equivalent channel.  Now it doesnt show this.

    4,  The 'background program image', although can be turned off if a distraction, is no substitute for the 'mini preview' window that used to show in the corner whilst browsing the guide.  Now we have completely lost the ability to keep an eye on the current program whilst taking time to review our guide and MyTV options.

    5, The program 'splash screen' image of the recorded programs are hiding the full program titles.  Titles used to be seen in full in the old text based system but this flash version concentrate more on distracting image to the detriment of clear visible program title information (where it is longer than, say, 4 words).  Example, it would now show "The Graham Norton S"   instead of "The Graham Norton Show".   Or "New Celebrity Juice:.."  instead of "New Celebrity Juice Xmas Show" (which is a very different show to the normal one).  This is VERY bad. You would need to start to watch the program before being able to determine which it is (or press INFO).  Why should we have to do this?! (A clear sign of style over substance).

    I wished I hadnt done the update.  It was a backwards step in favour of using program imagery and removed some key useful features.
  • VisionmanVisionman Posts: 9,491Member ✭✭✭
    edited 5 May 2017, 12:18AM
    Grunders said:

    Having just had the update, I was immediately disappointed for 5 reasons and wish I hadnt had it:

    1,  when calling on a recording for playback we can no longer enter the user choice of playback begin time (ie, tap in 10:00 to start playback after 10 minutes in to the program).  Now it seems to be either from the start of the program or wherever you left off watching. Terrible.  This is highly important to be brought back.  Imagine a recording that is 3 hours long (like a film) and you stop at 2 hours.  When you resume the next day you want to start from 1 hour in again to remind you where you had seen up to or want to show a scene to your partner at a specific point you noted.  Now you cant without the ball-ache of laborious rewinding/fastforwarding.

    2,  The GUIDE which shows the *popular* programs on show now for quick select is typically showing the SD versions (channel 1, 2, 3, 4 etc).  I never watch SD channels (big screen, fuzzy pictures with SD) so they are pointless and take up space.  Need the choice to remove the feature or tailor it to show only HD versions of the channels.

    3,  On the old software, during INFO of a program (eg channel 1)  would show similar to "Available on HD/Watch on HD" where you can effectively go to the HD equivalent channel.  Now it doesnt show this.

    4,  The 'background program image', although can be turned off if a distraction, is no substitute for the 'mini preview' window that used to show in the corner whilst browsing the guide.  Now we have completely lost the ability to keep an eye on the current program whilst taking time to review our guide and MyTV options.

    5, The program 'splash screen' image of the recorded programs are hiding the full program titles.  Titles used to be seen in full in the old text based system but this flash version concentrate more on distracting image to the detriment of clear visible program title information (where it is longer than, say, 4 words).  Example, it would now show "The Graham Norton S"   instead of "The Graham Norton Show".   Or "New Celebrity Juice:.."  instead of "New Celebrity Juice Xmas Show" (which is a very different show to the normal one).  This is VERY bad. You would need to start to watch the program before being able to determine which it is (or press INFO).  Why should we have to do this?! (A clear sign of style over substance).

    I wished I hadnt done the update.  It was a backwards step in favour of using program imagery and removed some key useful features.

    Those are very specific key points. Very knowledgeable in fact. Do you use any other platform?
  • RoyRoy Posts: 15,205Member ✭✭✭
    edited 6 June 2017, 8:04PM
    Cheers, Grunders

    You will find, if you look on the forum, that you are far from alone, and all these shortcomings, plus a raft of others, have been raised many, many times.

    But it was nice to see them stated so objectively and temperately, something that has not always been the case here.
    Deploying my talents elsewhere now
  • GrundersGrunders Posts: 129Member
    edited 10 May 2017, 5:34PM
    Grunders said:

    Having just had the update, I was immediately disappointed for 5 reasons and wish I hadnt had it:

    1,  when calling on a recording for playback we can no longer enter the user choice of playback begin time (ie, tap in 10:00 to start playback after 10 minutes in to the program).  Now it seems to be either from the start of the program or wherever you left off watching. Terrible.  This is highly important to be brought back.  Imagine a recording that is 3 hours long (like a film) and you stop at 2 hours.  When you resume the next day you want to start from 1 hour in again to remind you where you had seen up to or want to show a scene to your partner at a specific point you noted.  Now you cant without the ball-ache of laborious rewinding/fastforwarding.

    2,  The GUIDE which shows the *popular* programs on show now for quick select is typically showing the SD versions (channel 1, 2, 3, 4 etc).  I never watch SD channels (big screen, fuzzy pictures with SD) so they are pointless and take up space.  Need the choice to remove the feature or tailor it to show only HD versions of the channels.

    3,  On the old software, during INFO of a program (eg channel 1)  would show similar to "Available on HD/Watch on HD" where you can effectively go to the HD equivalent channel.  Now it doesnt show this.

    4,  The 'background program image', although can be turned off if a distraction, is no substitute for the 'mini preview' window that used to show in the corner whilst browsing the guide.  Now we have completely lost the ability to keep an eye on the current program whilst taking time to review our guide and MyTV options.

    5, The program 'splash screen' image of the recorded programs are hiding the full program titles.  Titles used to be seen in full in the old text based system but this flash version concentrate more on distracting image to the detriment of clear visible program title information (where it is longer than, say, 4 words).  Example, it would now show "The Graham Norton S"   instead of "The Graham Norton Show".   Or "New Celebrity Juice:.."  instead of "New Celebrity Juice Xmas Show" (which is a very different show to the normal one).  This is VERY bad. You would need to start to watch the program before being able to determine which it is (or press INFO).  Why should we have to do this?! (A clear sign of style over substance).

    I wished I hadnt done the update.  It was a backwards step in favour of using program imagery and removed some key useful features.

    No. Unfortunately not but I am very well exposed and experienced enough b to be are of how the sky+ box works and have members of the family that have eyesight problems and this splashing of images everywhere is causing problems. Personally I see no reason for them a still/screenshot brings nothing extra to a program description to make it more inviting beyond whatever the title and 'info' content gives (which was available before in the list form). On the contrary this new format removes detail and adds extra button clicks and confusion.
  • GrundersGrunders Posts: 129Member
    edited 5 May 2017, 8:34AM
    Roy1 said:

    Cheers, Grunders

    You will find, if you look on the forum, that you are far from alone, and all these shortcomings, plus a raft of others, have been raised many, many times.

    But it was nice to see them stated so objectively and temperately, something that has not always been the case here.

    Yes Roy I have since seen this comments (spread across numerous threads). Shame it had come to this and that they will not really make any difference. When I was reviewing to buy a box I researched heavily and chose this because of its interface. Now they have completely changed it. If I could find a way of going back to previous I would. Does factory reset take the software back too?
  • RoyRoy Posts: 15,205Member ✭✭✭
    edited 5 May 2017, 9:20AM
    Roy1 said:

    Cheers, Grunders

    You will find, if you look on the forum, that you are far from alone, and all these shortcomings, plus a raft of others, have been raised many, many times.

    But it was nice to see them stated so objectively and temperately, something that has not always been the case here.

    No, alas, a Factory Reset is not quite what it seems to promise. What it does is put the box in the state as if you had just bought it, with the latest software installed.

    But alas, YouView are not alone in changing their interface, not always for the better.

    On the Amazon Firestick, what used to be a vertical Menu is now a horizontal one; and to get from the menu choice to the app, movie, or TV programme you want, you have to run the gauntlet of whatever programme Amazon feel like advertising between the Menu and your app, with two down arrows needed to skip the link on the 'ad'.

    And if you are not quick enough, a damn trailer starts playing, just because you landed on the link, without you ever clicking it,

    Thank goodness the YouView interface is too slow to support any such shenanigans :-)
    Deploying my talents elsewhere now
  • CegCeg Posts: 184Member
    edited 5 May 2017, 9:26AM
    Roy1 said:

    Cheers, Grunders

    You will find, if you look on the forum, that you are far from alone, and all these shortcomings, plus a raft of others, have been raised many, many times.

    But it was nice to see them stated so objectively and temperately, something that has not always been the case here.

    Unfortunately not, the only way of stopping it would have been to block the updates whilst still running the old software. If the UI was a main consideration even buying the box you could go to your retailer and ask for a refund.
  • GrundersGrunders Posts: 129Member
    edited 5 May 2017, 9:52AM
    Roy1 said:

    Cheers, Grunders

    You will find, if you look on the forum, that you are far from alone, and all these shortcomings, plus a raft of others, have been raised many, many times.

    But it was nice to see them stated so objectively and temperately, something that has not always been the case here.

    I researched and reviewed the options via the retail route (shops and asking for demos) as well as internet reviews and demos...... then bought off ebay (people selling their BT boxes off as they finish their BT TV contract off and move on to another TV  provider such as Talktalk or Sky. Less than 1/2 price!).  So unfortunately there is no retailer to go back to.
  • SarahSarah Posts: 1,205Administrator admin
    edited 5 May 2017, 10:09AM
    Grunders said:

    Having just had the update, I was immediately disappointed for 5 reasons and wish I hadnt had it:

    1,  when calling on a recording for playback we can no longer enter the user choice of playback begin time (ie, tap in 10:00 to start playback after 10 minutes in to the program).  Now it seems to be either from the start of the program or wherever you left off watching. Terrible.  This is highly important to be brought back.  Imagine a recording that is 3 hours long (like a film) and you stop at 2 hours.  When you resume the next day you want to start from 1 hour in again to remind you where you had seen up to or want to show a scene to your partner at a specific point you noted.  Now you cant without the ball-ache of laborious rewinding/fastforwarding.

    2,  The GUIDE which shows the *popular* programs on show now for quick select is typically showing the SD versions (channel 1, 2, 3, 4 etc).  I never watch SD channels (big screen, fuzzy pictures with SD) so they are pointless and take up space.  Need the choice to remove the feature or tailor it to show only HD versions of the channels.

    3,  On the old software, during INFO of a program (eg channel 1)  would show similar to "Available on HD/Watch on HD" where you can effectively go to the HD equivalent channel.  Now it doesnt show this.

    4,  The 'background program image', although can be turned off if a distraction, is no substitute for the 'mini preview' window that used to show in the corner whilst browsing the guide.  Now we have completely lost the ability to keep an eye on the current program whilst taking time to review our guide and MyTV options.

    5, The program 'splash screen' image of the recorded programs are hiding the full program titles.  Titles used to be seen in full in the old text based system but this flash version concentrate more on distracting image to the detriment of clear visible program title information (where it is longer than, say, 4 words).  Example, it would now show "The Graham Norton S"   instead of "The Graham Norton Show".   Or "New Celebrity Juice:.."  instead of "New Celebrity Juice Xmas Show" (which is a very different show to the normal one).  This is VERY bad. You would need to start to watch the program before being able to determine which it is (or press INFO).  Why should we have to do this?! (A clear sign of style over substance).

    I wished I hadnt done the update.  It was a backwards step in favour of using program imagery and removed some key useful features.

    Hi Grunders,

    Thanks for providing this detailed feedback. We take on board all that you and other community members have been saying and we are looking at improving the user journey and it's functionality. 

    Hide channels, Discovery and Action Panel are all being worked on to make a re-appearance in Next Gen. Once this is available again, you will be able to hide the SD channels if you prefer to see only the available HD channels instead along with hiding any other channels you no longer want to see.

    Thanks again for taking the time to feedback and we've passed this on to our Product Team along with the feedback other users have provided for us. Although we don't reply to every post on here, every post gets read and feedback is noted.

    Cheers,
    Sarah
  • GrundersGrunders Posts: 129Member
    edited 8 May 2017, 1:45PM
    Grunders said:

    Having just had the update, I was immediately disappointed for 5 reasons and wish I hadnt had it:

    1,  when calling on a recording for playback we can no longer enter the user choice of playback begin time (ie, tap in 10:00 to start playback after 10 minutes in to the program).  Now it seems to be either from the start of the program or wherever you left off watching. Terrible.  This is highly important to be brought back.  Imagine a recording that is 3 hours long (like a film) and you stop at 2 hours.  When you resume the next day you want to start from 1 hour in again to remind you where you had seen up to or want to show a scene to your partner at a specific point you noted.  Now you cant without the ball-ache of laborious rewinding/fastforwarding.

    2,  The GUIDE which shows the *popular* programs on show now for quick select is typically showing the SD versions (channel 1, 2, 3, 4 etc).  I never watch SD channels (big screen, fuzzy pictures with SD) so they are pointless and take up space.  Need the choice to remove the feature or tailor it to show only HD versions of the channels.

    3,  On the old software, during INFO of a program (eg channel 1)  would show similar to "Available on HD/Watch on HD" where you can effectively go to the HD equivalent channel.  Now it doesnt show this.

    4,  The 'background program image', although can be turned off if a distraction, is no substitute for the 'mini preview' window that used to show in the corner whilst browsing the guide.  Now we have completely lost the ability to keep an eye on the current program whilst taking time to review our guide and MyTV options.

    5, The program 'splash screen' image of the recorded programs are hiding the full program titles.  Titles used to be seen in full in the old text based system but this flash version concentrate more on distracting image to the detriment of clear visible program title information (where it is longer than, say, 4 words).  Example, it would now show "The Graham Norton S"   instead of "The Graham Norton Show".   Or "New Celebrity Juice:.."  instead of "New Celebrity Juice Xmas Show" (which is a very different show to the normal one).  This is VERY bad. You would need to start to watch the program before being able to determine which it is (or press INFO).  Why should we have to do this?! (A clear sign of style over substance).

    I wished I hadnt done the update.  It was a backwards step in favour of using program imagery and removed some key useful features.

    Thank you Sarah.  Also add me (+1) to the 'do not like the oldest recording of a series showing first' brigade.  For people recording and saving (like a 'box set') they are always given the first episode when in fact they want to watch the last one they recorded.  Suggestion: If it must go to the 'earliest', at least make it the earliest with an *unwatched* status.  There is no point giving 'watched' programs to people to watch again.  (For me, just give me the latest and in a LIST view like it was before.  Functional, easy to read, concise, no nonsense).
  • redchizredchiz Posts: 4,924Member ✭✭✭
    edited 5 May 2017, 10:39AM
    Grunders said:

    Having just had the update, I was immediately disappointed for 5 reasons and wish I hadnt had it:

    1,  when calling on a recording for playback we can no longer enter the user choice of playback begin time (ie, tap in 10:00 to start playback after 10 minutes in to the program).  Now it seems to be either from the start of the program or wherever you left off watching. Terrible.  This is highly important to be brought back.  Imagine a recording that is 3 hours long (like a film) and you stop at 2 hours.  When you resume the next day you want to start from 1 hour in again to remind you where you had seen up to or want to show a scene to your partner at a specific point you noted.  Now you cant without the ball-ache of laborious rewinding/fastforwarding.

    2,  The GUIDE which shows the *popular* programs on show now for quick select is typically showing the SD versions (channel 1, 2, 3, 4 etc).  I never watch SD channels (big screen, fuzzy pictures with SD) so they are pointless and take up space.  Need the choice to remove the feature or tailor it to show only HD versions of the channels.

    3,  On the old software, during INFO of a program (eg channel 1)  would show similar to "Available on HD/Watch on HD" where you can effectively go to the HD equivalent channel.  Now it doesnt show this.

    4,  The 'background program image', although can be turned off if a distraction, is no substitute for the 'mini preview' window that used to show in the corner whilst browsing the guide.  Now we have completely lost the ability to keep an eye on the current program whilst taking time to review our guide and MyTV options.

    5, The program 'splash screen' image of the recorded programs are hiding the full program titles.  Titles used to be seen in full in the old text based system but this flash version concentrate more on distracting image to the detriment of clear visible program title information (where it is longer than, say, 4 words).  Example, it would now show "The Graham Norton S"   instead of "The Graham Norton Show".   Or "New Celebrity Juice:.."  instead of "New Celebrity Juice Xmas Show" (which is a very different show to the normal one).  This is VERY bad. You would need to start to watch the program before being able to determine which it is (or press INFO).  Why should we have to do this?! (A clear sign of style over substance).

    I wished I hadnt done the update.  It was a backwards step in favour of using program imagery and removed some key useful features.

    The latest update addresses this point.
  • GrundersGrunders Posts: 129Member
    edited 5 May 2017, 10:57AM
    Grunders said:

    Having just had the update, I was immediately disappointed for 5 reasons and wish I hadnt had it:

    1,  when calling on a recording for playback we can no longer enter the user choice of playback begin time (ie, tap in 10:00 to start playback after 10 minutes in to the program).  Now it seems to be either from the start of the program or wherever you left off watching. Terrible.  This is highly important to be brought back.  Imagine a recording that is 3 hours long (like a film) and you stop at 2 hours.  When you resume the next day you want to start from 1 hour in again to remind you where you had seen up to or want to show a scene to your partner at a specific point you noted.  Now you cant without the ball-ache of laborious rewinding/fastforwarding.

    2,  The GUIDE which shows the *popular* programs on show now for quick select is typically showing the SD versions (channel 1, 2, 3, 4 etc).  I never watch SD channels (big screen, fuzzy pictures with SD) so they are pointless and take up space.  Need the choice to remove the feature or tailor it to show only HD versions of the channels.

    3,  On the old software, during INFO of a program (eg channel 1)  would show similar to "Available on HD/Watch on HD" where you can effectively go to the HD equivalent channel.  Now it doesnt show this.

    4,  The 'background program image', although can be turned off if a distraction, is no substitute for the 'mini preview' window that used to show in the corner whilst browsing the guide.  Now we have completely lost the ability to keep an eye on the current program whilst taking time to review our guide and MyTV options.

    5, The program 'splash screen' image of the recorded programs are hiding the full program titles.  Titles used to be seen in full in the old text based system but this flash version concentrate more on distracting image to the detriment of clear visible program title information (where it is longer than, say, 4 words).  Example, it would now show "The Graham Norton S"   instead of "The Graham Norton Show".   Or "New Celebrity Juice:.."  instead of "New Celebrity Juice Xmas Show" (which is a very different show to the normal one).  This is VERY bad. You would need to start to watch the program before being able to determine which it is (or press INFO).  Why should we have to do this?! (A clear sign of style over substance).

    I wished I hadnt done the update.  It was a backwards step in favour of using program imagery and removed some key useful features.

    Hope so.  (I didnt try it as I have now deleted my last 'series' on my box so cant confirm).
  • GrundersGrunders Posts: 129Member
    edited 5 August 2017, 10:04PM
    I would also say (having just had another play around) that navigating around is just FAR too slow compared to old.  For example, navigating around the program images on the (awful) grid of Recordings is slow. [press cursor - watch the blue box take half a second to sliiiiide (yawn) to the next box....and so on].  Previously the navigation was almost instant and super responsive (again - something I looked at when making a choice of what box or tv package to buy). Compare this to the response in list mode (ie, in GUIDE) and you can see what I mean.

    This whole 'graphical' thing has knocked this box backwards.  Who cares on *pretty smooth  sliding*.  Once again, style over substance.

    And then this:  why did they move the MyTV option 2 clicks away from the default option when pressing the blue YouView button?  Before, it would go to GUIDE, press left, and be on 'MyView'/Recordings.  Now we have to go 2 clicks to the right.  Given that GUIDE and MyTV are going to be THE most used functions in daily use you would expect to find them the first default choices.  (Not to mention more battery and usage for the remote - shortening its ultimate lifespan).
  • zulu17zulu17 Posts: 942Member ✭✭
    edited 5 May 2017, 10:58AM
    Grunders said:

    Having just had the update, I was immediately disappointed for 5 reasons and wish I hadnt had it:

    1,  when calling on a recording for playback we can no longer enter the user choice of playback begin time (ie, tap in 10:00 to start playback after 10 minutes in to the program).  Now it seems to be either from the start of the program or wherever you left off watching. Terrible.  This is highly important to be brought back.  Imagine a recording that is 3 hours long (like a film) and you stop at 2 hours.  When you resume the next day you want to start from 1 hour in again to remind you where you had seen up to or want to show a scene to your partner at a specific point you noted.  Now you cant without the ball-ache of laborious rewinding/fastforwarding.

    2,  The GUIDE which shows the *popular* programs on show now for quick select is typically showing the SD versions (channel 1, 2, 3, 4 etc).  I never watch SD channels (big screen, fuzzy pictures with SD) so they are pointless and take up space.  Need the choice to remove the feature or tailor it to show only HD versions of the channels.

    3,  On the old software, during INFO of a program (eg channel 1)  would show similar to "Available on HD/Watch on HD" where you can effectively go to the HD equivalent channel.  Now it doesnt show this.

    4,  The 'background program image', although can be turned off if a distraction, is no substitute for the 'mini preview' window that used to show in the corner whilst browsing the guide.  Now we have completely lost the ability to keep an eye on the current program whilst taking time to review our guide and MyTV options.

    5, The program 'splash screen' image of the recorded programs are hiding the full program titles.  Titles used to be seen in full in the old text based system but this flash version concentrate more on distracting image to the detriment of clear visible program title information (where it is longer than, say, 4 words).  Example, it would now show "The Graham Norton S"   instead of "The Graham Norton Show".   Or "New Celebrity Juice:.."  instead of "New Celebrity Juice Xmas Show" (which is a very different show to the normal one).  This is VERY bad. You would need to start to watch the program before being able to determine which it is (or press INFO).  Why should we have to do this?! (A clear sign of style over substance).

    I wished I hadnt done the update.  It was a backwards step in favour of using program imagery and removed some key useful features.

    redchiz ... I think not
  • andy.whitefordandy.whiteford Posts: 12Member
    edited 5 August 2017, 10:05PM
    Okay, my biggest issue with this update is definitely the recording page.
    I have a series recording with 45 episodes in the folder for my two toddlers. When you go into the series folder, you only get 5 episodes displayed and there is no way to jump forward a page at a time. When you go into this folder, you are always placed on the first entry regardless of where you were previously. If you want to jump to the end of the list, you can't even tap left to jump to the end, you can have to tap right individually, in this case 44 times to get to the end. Crazy!
    Now, what happens if I have done this and finished watching the episode and decide I want to delete it? When the recording stops and you dismiss the notification, it takes you back outside the series folder. I now need to go back into it and tap right 44 times again to get back to that episode so I can delete it!
    I love the YouView box but this latest update is beyond frustrating!
  • GrundersGrunders Posts: 129Member
    edited 8 May 2017, 8:10PM

    Okay, my biggest issue with this update is definitely the recording page.
    I have a series recording with 45 episodes in the folder for my two toddlers. When you go into the series folder, you only get 5 episodes displayed and there is no way to jump forward a page at a time. When you go into this folder, you are always placed on the first entry regardless of where you were previously. If you want to jump to the end of the list, you can't even tap left to jump to the end, you can have to tap right individually, in this case 44 times to get to the end. Crazy!
    Now, what happens if I have done this and finished watching the episode and decide I want to delete it? When the recording stops and you dismiss the notification, it takes you back outside the series folder. I now need to go back into it and tap right 44 times again to get back to that episode so I can delete it!
    I love the YouView box but this latest update is beyond frustrating!

    Its beyond crazy.  The more I look into this update the more unbelievable it becomes.  It now has the appearance of 'new company trying too hard to break in to a market without doing enough research' offering. As we know Youview are not new and the previous style of navigation was more than adequate.  Even in the internet world they evolved to realise that splashing images and wizzy movements (that seemed to be the norm 10 years ago) distracted from usefulness and content (and have since adopted a more simplified approach.  Text and information, people, is what is important, not splash screens, images and 'nice moving thingies'.

    First make it useful and work.
    Second make it responsive.
    Third paint it.
  • DarrenDarren Posts: 283Member ✭✭
    edited 11 May 2017, 9:39PM
    My BT T1000 finally got the update to 27.50.0 3 days ago. Just under a week after my G4 box. Both boxes seem to be working fine. The T1000 box is coming up for nearly 3 year old and still works 98% fine.Yet I had to replace the G4 box with another one at the start of the year after it packed in after just 2 years.Darren
  • CegCeg Posts: 184Member
    edited 5 May 2017, 11:49AM
    Roy1 said:

    Cheers, Grunders

    You will find, if you look on the forum, that you are far from alone, and all these shortcomings, plus a raft of others, have been raised many, many times.

    But it was nice to see them stated so objectively and temperately, something that has not always been the case here.

    OK, you could pick up another box that hasn't been updated and then block the updates or wait for NextGen to hopefully be improved over time.
  • RoyRoy Posts: 15,205Member ✭✭✭
    edited 5 May 2017, 12:04PM
    Grunders said:

    Having just had the update, I was immediately disappointed for 5 reasons and wish I hadnt had it:

    1,  when calling on a recording for playback we can no longer enter the user choice of playback begin time (ie, tap in 10:00 to start playback after 10 minutes in to the program).  Now it seems to be either from the start of the program or wherever you left off watching. Terrible.  This is highly important to be brought back.  Imagine a recording that is 3 hours long (like a film) and you stop at 2 hours.  When you resume the next day you want to start from 1 hour in again to remind you where you had seen up to or want to show a scene to your partner at a specific point you noted.  Now you cant without the ball-ache of laborious rewinding/fastforwarding.

    2,  The GUIDE which shows the *popular* programs on show now for quick select is typically showing the SD versions (channel 1, 2, 3, 4 etc).  I never watch SD channels (big screen, fuzzy pictures with SD) so they are pointless and take up space.  Need the choice to remove the feature or tailor it to show only HD versions of the channels.

    3,  On the old software, during INFO of a program (eg channel 1)  would show similar to "Available on HD/Watch on HD" where you can effectively go to the HD equivalent channel.  Now it doesnt show this.

    4,  The 'background program image', although can be turned off if a distraction, is no substitute for the 'mini preview' window that used to show in the corner whilst browsing the guide.  Now we have completely lost the ability to keep an eye on the current program whilst taking time to review our guide and MyTV options.

    5, The program 'splash screen' image of the recorded programs are hiding the full program titles.  Titles used to be seen in full in the old text based system but this flash version concentrate more on distracting image to the detriment of clear visible program title information (where it is longer than, say, 4 words).  Example, it would now show "The Graham Norton S"   instead of "The Graham Norton Show".   Or "New Celebrity Juice:.."  instead of "New Celebrity Juice Xmas Show" (which is a very different show to the normal one).  This is VERY bad. You would need to start to watch the program before being able to determine which it is (or press INFO).  Why should we have to do this?! (A clear sign of style over substance).

    I wished I hadnt done the update.  It was a backwards step in favour of using program imagery and removed some key useful features.

    Perhaps redchiz has an update the rest of us do not? :-)
    Deploying my talents elsewhere now
  • redchizredchiz Posts: 4,924Member ✭✭✭
    edited 5 May 2017, 12:05PM
    Grunders said:

    Having just had the update, I was immediately disappointed for 5 reasons and wish I hadnt had it:

    1,  when calling on a recording for playback we can no longer enter the user choice of playback begin time (ie, tap in 10:00 to start playback after 10 minutes in to the program).  Now it seems to be either from the start of the program or wherever you left off watching. Terrible.  This is highly important to be brought back.  Imagine a recording that is 3 hours long (like a film) and you stop at 2 hours.  When you resume the next day you want to start from 1 hour in again to remind you where you had seen up to or want to show a scene to your partner at a specific point you noted.  Now you cant without the ball-ache of laborious rewinding/fastforwarding.

    2,  The GUIDE which shows the *popular* programs on show now for quick select is typically showing the SD versions (channel 1, 2, 3, 4 etc).  I never watch SD channels (big screen, fuzzy pictures with SD) so they are pointless and take up space.  Need the choice to remove the feature or tailor it to show only HD versions of the channels.

    3,  On the old software, during INFO of a program (eg channel 1)  would show similar to "Available on HD/Watch on HD" where you can effectively go to the HD equivalent channel.  Now it doesnt show this.

    4,  The 'background program image', although can be turned off if a distraction, is no substitute for the 'mini preview' window that used to show in the corner whilst browsing the guide.  Now we have completely lost the ability to keep an eye on the current program whilst taking time to review our guide and MyTV options.

    5, The program 'splash screen' image of the recorded programs are hiding the full program titles.  Titles used to be seen in full in the old text based system but this flash version concentrate more on distracting image to the detriment of clear visible program title information (where it is longer than, say, 4 words).  Example, it would now show "The Graham Norton S"   instead of "The Graham Norton Show".   Or "New Celebrity Juice:.."  instead of "New Celebrity Juice Xmas Show" (which is a very different show to the normal one).  This is VERY bad. You would need to start to watch the program before being able to determine which it is (or press INFO).  Why should we have to do this?! (A clear sign of style over substance).

    I wished I hadnt done the update.  It was a backwards step in favour of using program imagery and removed some key useful features.

    Oops, quite right, so we are now seeing objections to a change that the first wave of complainants were most insistent about, hey-ho.
  • RoyRoy Posts: 15,205Member ✭✭✭
    edited 5 May 2017, 12:23PM
    Grunders said:

    I would also say (having just had another play around) that navigating around is just FAR too slow compared to old.  For example, navigating around the program images on the (awful) grid of Recordings is slow. [press cursor - watch the blue box take half a second to sliiiiide (yawn) to the next box....and so on].  Previously the navigation was almost instant and super responsive (again - something I looked at when making a choice of what box or tv package to buy). Compare this to the response in list mode (ie, in GUIDE) and you can see what I mean.

    This whole 'graphical' thing has knocked this box backwards.  Who cares on *pretty smooth  sliding*.  Once again, style over substance.

    And then this:  why did they move the MyTV option 2 clicks away from the default option when pressing the blue YouView button?  Before, it would go to GUIDE, press left, and be on 'MyView'/Recordings.  Now we have to go 2 clicks to the right.  Given that GUIDE and MyTV are going to be THE most used functions in daily use you would expect to find them the first default choices.  (Not to mention more battery and usage for the remote - shortening its ultimate lifespan).

    I have no idea how you measure half a second, which is anyway about as fast as I can click, though I did just manage to click through ten recording tiles in 4 seconds.

    But holding down right arrow for five seconds got me fifteen tiles further on, at the end of page 2. Row 1.

    And ten seconds gets me from tile 1 on page 1 to the end of row 1 on page 3.

    All on a stone-age T1000.
    Deploying my talents elsewhere now
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