[Discussion] BT software update 27.50.0

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  • VisionmanVisionman Posts: 9,536Member ✭✭✭
    edited 4 August 2017, 6:34PM
    jimb said:

    Plenty of discussion to be found about this subject on Visionman's thread here:
    https://community.youview.com/youview...

    Hi Andy,
    There have been no error reports with T1000s that list your individual problems.
    So I don't believe theres any 'errant or offending code'.
    Have you considered the possibility your box may be coming to the end of its life?
    Is it still in warranty?  
  • Andy BushAndy Bush Posts: 64Member
    edited 4 August 2017, 6:48PM
    jimb said:

    Plenty of discussion to be found about this subject on Visionman's thread here:
    https://community.youview.com/youview...

    You are very confident that there no problems with the code, from my experience no code is ever close to fault free (even airbus, Boeing, Nasa......)!who I think put a little more resources into their code than Youview/Humax

    After over 40 year in IT very loud alarm bells ring in my ears when that sort of claim is made.

    If it was a hardware fault I think that after my rather extreme software reload the problems would immediately persist.

    And they haven't.
  • VisionmanVisionman Posts: 9,536Member ✭✭✭
    edited 4 August 2017, 6:56PM
    jimb said:

    Plenty of discussion to be found about this subject on Visionman's thread here:
    https://community.youview.com/youview...

    Then I will desist. Your 40 years in IT appear to make you an expert on T1000s. And only your opinion is right.
    So, sorry Andy, I was only offering a hand and trying to help. But as I said, I'll now desist.
    Good luck with it.
  • Andy BushAndy Bush Posts: 64Member
    edited 5 August 2017, 9:00PM
    jimb said:

    Plenty of discussion to be found about this subject on Visionman's thread here:
    https://community.youview.com/youview...

    Sarcasm is ...........

    Sounds like hardware guy blaming the software without any evidence to support assertion.

    I will let you know if hardware failure is miraculously fixed with software reload!
  • VisionmanVisionman Posts: 9,536Member ✭✭✭
    edited 4 August 2017, 7:48PM

    I think it sucks too. I bought the box predicated on the basis that I'd seen it and specced it up because it was easy to use with old menu system. Got it in, I liked it and preferred it to the Virgin box it replaced.

    Then while we were out for a rare evening, after we'd only had it a couple of months it updated while my Mum was babysitting then didn't work so she couldn't watch telly for the rest of the evening - perfect timing. Took my a while to massage it back in to life the next day.

    I don't see this update as an improvement at all and not find it difficult to locate recorded shows and my wife managed to accidentally delete whole series the other day instead of the single episode she thought she was removing.

    YouView please, please at least push out an update which permits recorded show to be alpha-sorted...something computers have been able to do since their inception. Better still, please can include an option for a 'classic' view so that I can have the box I purchased back again. 

    They are starting from scratch... 
  • RoyRoy Posts: 15,249Member ✭✭✭
    edited 5 August 2017, 7:57AM

    I think it sucks too. I bought the box predicated on the basis that I'd seen it and specced it up because it was easy to use with old menu system. Got it in, I liked it and preferred it to the Virgin box it replaced.

    Then while we were out for a rare evening, after we'd only had it a couple of months it updated while my Mum was babysitting then didn't work so she couldn't watch telly for the rest of the evening - perfect timing. Took my a while to massage it back in to life the next day.

    I don't see this update as an improvement at all and not find it difficult to locate recorded shows and my wife managed to accidentally delete whole series the other day instead of the single episode she thought she was removing.

    YouView please, please at least push out an update which permits recorded show to be alpha-sorted...something computers have been able to do since their inception. Better still, please can include an option for a 'classic' view so that I can have the box I purchased back again. 

    ..and just scratching about.....
    This might at last be getting back to the YouView that I knew.  :|
    Holding my breath....
  • Steve KSteve K Posts: 295Member
    edited 5 August 2017, 11:56AM

    I think it sucks too. I bought the box predicated on the basis that I'd seen it and specced it up because it was easy to use with old menu system. Got it in, I liked it and preferred it to the Virgin box it replaced.

    Then while we were out for a rare evening, after we'd only had it a couple of months it updated while my Mum was babysitting then didn't work so she couldn't watch telly for the rest of the evening - perfect timing. Took my a while to massage it back in to life the next day.

    I don't see this update as an improvement at all and not find it difficult to locate recorded shows and my wife managed to accidentally delete whole series the other day instead of the single episode she thought she was removing.

    YouView please, please at least push out an update which permits recorded show to be alpha-sorted...something computers have been able to do since their inception. Better still, please can include an option for a 'classic' view so that I can have the box I purchased back again. 

    Visionman:"They are starting from scratch..."

    Surely that's just another way of stating Roy's "Future University courses on good UI design will reference NextGen as how not to do it"  ?
  • VisionmanVisionman Posts: 9,536Member ✭✭✭
    edited 7 August 2017, 8:28AM

    I think it sucks too. I bought the box predicated on the basis that I'd seen it and specced it up because it was easy to use with old menu system. Got it in, I liked it and preferred it to the Virgin box it replaced.

    Then while we were out for a rare evening, after we'd only had it a couple of months it updated while my Mum was babysitting then didn't work so she couldn't watch telly for the rest of the evening - perfect timing. Took my a while to massage it back in to life the next day.

    I don't see this update as an improvement at all and not find it difficult to locate recorded shows and my wife managed to accidentally delete whole series the other day instead of the single episode she thought she was removing.

    YouView please, please at least push out an update which permits recorded show to be alpha-sorted...something computers have been able to do since their inception. Better still, please can include an option for a 'classic' view so that I can have the box I purchased back again. 

    I've been reading your posts on the BT Community forum and if you'll forgive me, attacking other users won't accelerate the platforms development. 
  • Steve KSteve K Posts: 295Member
    edited 7 August 2017, 8:29AM

    I think it sucks too. I bought the box predicated on the basis that I'd seen it and specced it up because it was easy to use with old menu system. Got it in, I liked it and preferred it to the Virgin box it replaced.

    Then while we were out for a rare evening, after we'd only had it a couple of months it updated while my Mum was babysitting then didn't work so she couldn't watch telly for the rest of the evening - perfect timing. Took my a while to massage it back in to life the next day.

    I don't see this update as an improvement at all and not find it difficult to locate recorded shows and my wife managed to accidentally delete whole series the other day instead of the single episode she thought she was removing.

    YouView please, please at least push out an update which permits recorded show to be alpha-sorted...something computers have been able to do since their inception. Better still, please can include an option for a 'classic' view so that I can have the box I purchased back again. 

    Well report them then.  You do realise that that^ is actually a personal attack on me

    My challenging of comments are not attacking the person but perhaps you would also look at the personal attacks on me there and here as supposedly not being allowed to comment because I also have Sky and have used its functionality as a reference point

    To the point at hand, your post appeared to suggest that because it was a "rewrite from scratch" it was unfair to describe the Next Gen as a text book way of not making a UI design.  If that wasn't your intent please say.
  • Chris A.Chris A. Posts: 72Member
    edited 7 August 2017, 8:26AM

    I think it sucks too. I bought the box predicated on the basis that I'd seen it and specced it up because it was easy to use with old menu system. Got it in, I liked it and preferred it to the Virgin box it replaced.

    Then while we were out for a rare evening, after we'd only had it a couple of months it updated while my Mum was babysitting then didn't work so she couldn't watch telly for the rest of the evening - perfect timing. Took my a while to massage it back in to life the next day.

    I don't see this update as an improvement at all and not find it difficult to locate recorded shows and my wife managed to accidentally delete whole series the other day instead of the single episode she thought she was removing.

    YouView please, please at least push out an update which permits recorded show to be alpha-sorted...something computers have been able to do since their inception. Better still, please can include an option for a 'classic' view so that I can have the box I purchased back again. 

    This Visionman geezer personally insulted me. I asked him to apologise, no response. Him going all righteous is hysterical. He's a hypocrite. Ignore him.
  • Andy BushAndy Bush Posts: 64Member
    edited 7 August 2017, 8:26AM

    I think it sucks too. I bought the box predicated on the basis that I'd seen it and specced it up because it was easy to use with old menu system. Got it in, I liked it and preferred it to the Virgin box it replaced.

    Then while we were out for a rare evening, after we'd only had it a couple of months it updated while my Mum was babysitting then didn't work so she couldn't watch telly for the rest of the evening - perfect timing. Took my a while to massage it back in to life the next day.

    I don't see this update as an improvement at all and not find it difficult to locate recorded shows and my wife managed to accidentally delete whole series the other day instead of the single episode she thought she was removing.

    YouView please, please at least push out an update which permits recorded show to be alpha-sorted...something computers have been able to do since their inception. Better still, please can include an option for a 'classic' view so that I can have the box I purchased back again. 

    Agree, he spouted a load of ]{#^** in response to my problems, infering that just as he was not aware of any similar problems reported it must be "end of life" hardware. Enough said I think.
  • Steve KSteve K Posts: 295Member
    edited 7 August 2017, 2:25PM

    I've seen divergent views asserted over whether 27.50 is the end of the line for DTRT-1000 BT boxes.  Some say it is, some says it definitely will be fixed - in time.

    Does anyone actually know?
  • VisionmanVisionman Posts: 9,536Member ✭✭✭
    edited 7 August 2017, 12:59PM
    Steve K said:

    I've seen divergent views asserted over whether 27.50 is the end of the line for DTRT-1000 BT boxes.  Some say it is, some says it definitely will be fixed - in time.

    Does anyone actually know?
    What do you mean by 'end of the line', Steve?
  • RoyRoy Posts: 15,249Member ✭✭✭
    edited 7 August 2017, 2:18PM
    Steve K said:

    I've seen divergent views asserted over whether 27.50 is the end of the line for DTRT-1000 BT boxes.  Some say it is, some says it definitely will be fixed - in time.

    Does anyone actually know?
    And do you suppose that any of the assertions either way are official, or at least any more definitive than the random mouthing off of know-nothings?

    Certainly, given YouView's mantra of 'no box left behind' (well, not by YouView anyway, who have carefully ensured that NextGen runs on the oldest boxes out there), that all retail T1000s are on 28.26.0 or beyond, and that all retail T1000s owned by users of BT as their ISP are already infested with 28.26.0 BT software (grrr) there seems no reason that BT would stop here with them for their actual subscribers.

    But what do I know? :-)
    This might at last be getting back to the YouView that I knew.  :|
    Holding my breath....
  • VisionmanVisionman Posts: 9,536Member ✭✭✭
    edited 7 August 2017, 2:25PM
    Steve K said:

    I've seen divergent views asserted over whether 27.50 is the end of the line for DTRT-1000 BT boxes.  Some say it is, some says it definitely will be fixed - in time.

    Does anyone actually know?
    Oh, the update. :) 
    I'm wondering why someone would think BT T1000s wouldn't be updated in due course, when the retail ones have?
  • VisionmanVisionman Posts: 9,536Member ✭✭✭
    edited 7 August 2017, 4:20PM
    I've found a post referring to what Steves talking about -
    "Correct. You read my response correctly re future updates for Youview boxes. I have advised  to pester BT for a DTR-T2100 (non uhd box) to act as a direct replacement for his older model  [which is a T1000].
    It has been stated elsewhere (quite a while ago so I can't find it now - sorry) that the older models have come to the end of their life span with Next Gen being too much for them to handle.
    As the customer can't be at fault for having a box which Youview have now rendered almost obsolete I feel it would be only fair and decent of BT to replace it with a newer model, especially if it means keeping the customer with BT TV. Makes sense to me at least, whether it does to the powers at be at BT is another thing."
    https://community.bt.com/t5/YouView-Boxes/Get-ready-for-your-brand-new-BT-TV-experience/td-p/1722437...#

    Upon reading the thread, it should also be noted that T1000s are referred to as 'Legacy' boxes.
  • Steve KSteve K Posts: 295Member
    edited 7 August 2017, 6:56PM

    Thanks for the replies 

    I think the truth is none of us actually knows and sadly BT/YouView don't believe customers should be kept informed as to which of the deleted functions they intend to restore to which machines and when.
  • VisionmanVisionman Posts: 9,536Member ✭✭✭
    edited 8 August 2017, 7:41AM
    Hi Steve and yes, the BT T1000s will get the updates, the same as retail. :)
    And for the record, T1000s aren't 'Legacy' boxes and remain firmly in the live chain.
    Its the BT Vision platform which is now Legacy.
  • Steve KSteve K Posts: 295Member
    edited 7 August 2017, 8:12PM
    Visionman said:

    Hi Steve and yes, the BT T1000s will get the updates, the same as retail. :)
    And for the record, T1000s aren't 'Legacy' boxes and remain firmly in the live chain.
    Its the BT Vision platform which is now Legacy.

    Ta, I'll assume you have inside knowledge

    I was amazed to find the BT Vision boxes were kept running for so long.  BT replaced mine for free and said I had to return or otherwise recycle the Vision box so I assumed they terminated them via the web soon after

    And I had to buy a second remote (for the other room) and a SCART to RF modulator.  Ah well
  • RoyRoy Posts: 15,249Member ✭✭✭
    edited 8 August 2017, 7:41AM
    Visionman said:

    Hi Steve and yes, the BT T1000s will get the updates, the same as retail. :)
    And for the record, T1000s aren't 'Legacy' boxes and remain firmly in the live chain.
    Its the BT Vision platform which is now Legacy.

    Ta, I'll assume you have inside knowledge

    That's what Visionman wants you to do, certainly :-)
    This might at last be getting back to the YouView that I knew.  :|
    Holding my breath....
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