Just to confirm that BT have now identified and resolved the issue regarding the IPC6017 errors where people were unable to watch their IP channels or recordings over the last few days.
You can find the post regarding this on their community here.
BT will continue to monitor the situation however if you receive this error message again, please let us know and we can chase this up for you
I still have the same issues in that I get this message frequently and have to set up the IPTV channels despite having fun through the problem with BT who at no time suggested this was a common issue.
Just to confirm that BT have now identified and resolved the issue regarding the IPC6017 errors where people were unable to watch their IP channels or recordings over the last few days.
You can find the post regarding this on their community here.
BT will continue to monitor the situation however if you receive this error message again, please let us know and we can chase this up for you
This is the complaint that I have just logged on the BT Website and on their Facebook Page. Our 'upgrade' took place sometime between Saturday evening and Tuesday afternoon, when we were away.
"The YouView menudisplay has been changed within the last couple of days and now the menufeatures thumbnail screenshots in the My TV recorded programmes section, whichmakes the programme title text much more difficult to read, especially for yourcustomers with some visual impairment. Customers with visual impairments areoften less mobile and rely on their TV service for both information andentertainment and yet this latest change appears to have been introduced withno option to opt out of these display changes in order to revert to theprevious simple text display and without consideration of the needs of yourvisually impaired customers. This is against the legislation contained in theDisability Discrimination Act of 1995 and could lead to BT being prosecuted fordeliberately providing an inferior standard of service for disabled customers.Clearly neither your Regulatory Affaires nor your Inclusive CommunicationsOffices were consulted about the implications of introducing these changes andthe effect on your visually impaired customers. Please arrange for the serviceto revert to the previous display standard."
I honestly do not believe that any appropriate consultation has taken place and I do believe that this is in breach of the 1995 DDA. We await BT's response.....
It ought to be possible to have the option to have a listing or tiles. BT should insist it be done on behalf of its customers and You View should do it because it's the right thing to do.
My box was only updated the latest software yesterday. I have noticed now when I set a recording eg start time 9pm end time 10pm. If the program runs over by seconds or minutes, the recording ends at 10pm and the run over time is not recorded !! . On the old software this was a very rare occurrence The old software seemed to know when the program had started and ended if the program schedule was slightly out. Has anyone else noticed this. Looks like I may have to record the program after the one I am recording to see the end. I have a Humax dtr-t2100 box.
I've experienced the same thing. I can't remember a recording being cut short pre-update, but now have seen three recordings cut short by a couple of minutes in the first week of having the new update.
My box was only updated the latest software yesterday. I have noticed now when I set a recording eg start time 9pm end time 10pm. If the program runs over by seconds or minutes, the recording ends at 10pm and the run over time is not recorded !! . On the old software this was a very rare occurrence The old software seemed to know when the program had started and ended if the program schedule was slightly out. Has anyone else noticed this. Looks like I may have to record the program after the one I am recording to see the end. I have a Humax dtr-t2100 box.
Hi Philip and loopylox,
Your YouView box will record your programmes based on the start/end times provided by the broadcaster, this is the case with both Current and Next Gen devices. Unfortunately, if the times they’ve given are incorrect, then this will cut the recording short.
There are occasions where the times may have been right but something has caused the previous programme to overrun such as the football going into extra time which then pushes into the next scheduled programme. Broadcasters usually try their best to amend the schedule times, but on a rare occasion, it may not be changed in time.
It might be worth seeing if the programme you recorded is available on catch-up as this will provide the full programme with no clippings as it's not taken from the live broadcast like a recording is.
Darren do you have more than one Youview box connected ?
The Mods over on the BT forum are now looking into my case. Although I got channels and stuff working at lest once a day I still get the error message then have to reset up some of the IPTV channels.
I now got the mods over on the BT forums looking into my case.
For although I have managed to get the IPTV channels and my recordings working. I'm still at lest once a day getting the IPC6017 error on some of the channels and I have to reset them up again.
I now got the mods over on the BT forums looking into my case.
For although I have managed to get the IPTV channels and my recordings working. I'm still at lest once a day getting the IPC6017 error on some of the channels and I have to reset them up again.
Darren
Darren, just for info, the reason I recommended you do the above (and cancel the engineer) is because its not the box or latest update causing this issue. Nor is is a fibre fault in your local area. Its a server issue at BTs end. They seem to have mainly fixed it, though clearly not completely.
I'm now happy with the disagree icon, because its gone.
I now got the mods over on the BT forums looking into my case.
For although I have managed to get the IPTV channels and my recordings working. I'm still at lest once a day getting the IPC6017 error on some of the channels and I have to reset them up again.
Darren
Visonman thanks for your replies and help. A BT mod phone me on my mobile while I was a work the day and they are going to look into it for me and get back to me soon.
Ok, its been about a week. I just feel compelled to say: GOD, IT'S AWFUL! Really
(Ive given my constructive feedback previously in the thread - the frustration of using it has just built up driven me to write this slightly less constructive summary of my thoughts.)
I just want to give my feedback on the new layout...it's so unusable that we are looking to switch providers, having read you cannot roll back to the list view.
Below are just a few of the things we are struggling with;
1. Recorded series layout, oldest first - with no way to jump to the most recent? For my kids I have, for example, 50 recordings of Bing. To watch the most recent, I actually have to scroll through all 50. I can't even press the left button to jump to the newest. Awful!
2. You can't select a new point at which to start a recording, say, 10 mins in.
3. When you are finished with a recording in a series, and hit the back button, it sends you straight back to the mytv tile list of all recordings of all of your shows, not to the list of recordings for that show. So you then have to find the show again, find the next recording again, ...very annoying!
4. In my recorded series of shows in mytv, I can no longer tell what I've watched, what I've half watched and what I haven't. If I take my time I can see, but it's not intuitive like it should be, and not quick and easy to use anymore.
5. I have no option to go back to the old list view....why not? I think that would be a brilliant test for bt, and would show just how unpopular this updated view is.
So now we are looking to leave bttv and find a new provider. It's a real shame as I have raved about this to so many people who have left competitors and are really happy, now I think it is terrible and can't wait to get a new supplier with a layout that has actually been thought through, even if it costs more.
I have to agree with a lot of what's already been said I LOATH this update, which I got without being asked or accepted, and would love to go back. After all, there's an old adage BT which is worth bearing in mind ... if it ain't broke, don't fix it!! Just to give us some fancy colours and a few tabs blah blah.
I miss the little screen whilst searching too. I miss when pressing my button to bring up my EPG that I then have to go right right to get to where I want to be - and not being able to see the TV at all whilst I'm doing that. Where are the dates gone? I've not seen anyone mention that but apart from the listings page, there's no date anywhere! Why when I'm watching a series or more than one of the same programme, that when I've finished watching it and press stop or back, I find myself back at the screen that lists all the other things I've recorded and then have 2 more clicks in order to go back to delete what I've just watched! Argh! How frustrating and annoying ... AND uneccessary! Has anyone noticed when you are on the EPG (Electronic Programme Guide for anyone not acquainted with the abbreviation) and you see 6 lines (I like to have it so BBC1, 2, ITV, Ch4, Ch5 and BBC4) of programmes infront of you. If you then use the up or down buttons to then use the info on top or bottom, the whole thing shifts to bring up the chanel above/below ... why?! I didn't want to look at the channel above or below, just see what it was about!
Finally before I go, I thought I would try to find out if the update was reversable or not and, as we all know, the answer to that was no! However there is an option to revert to factory settings, presumably that would switch back to the previous version but how could I then stop the damn box reverting back and stop downloading new updates? Not sure I can and it would also delete all my recordings! So you're stuck with it!
Well done BT for a dreadful update that so many people don't like for a variety of reasons. Why didn't you ask your customers if they were happy with the previous version before updating it? Did you ask anybody what kind of changes they wanted or did you just assume?
Anyway that's my rant over and just my point of view on the matter. In fact I found this 'community' when I was trying to find out if I could revert back to the previous version which I had no problem with AT ALL so hope people don't mind me sharing my thoughts. Thank you. Nick
Just had this update. Hadn't had the Youview box long enough to get used to most of it but can confidently say the UI is significantly worse. Programme browser is SO slow, to the point of frustration. Appearance is... meh. But any interface is going to go down badly with that amount of lag on scrolling across channels and programmes
Just had this update. Hadn't had the Youview box long enough to get used to most of it but can confidently say the UI is significantly worse. Programme browser is SO slow, to the point of frustration. Appearance is... meh. But any interface is going to go down badly with that amount of lag on scrolling across channels and programmes
The interface shouldn't be laggy, although this has been reported by a number of users and has been rectified by a reset. You could try holding down the power button for 8 seconds and see if the lag is gone when it reboots.
I have to agree with a lot of what's already been said I LOATH this update, which I got without being asked or accepted, and would love to go back. After all, there's an old adage BT which is worth bearing in mind ... if it ain't broke, don't fix it!! Just to give us some fancy colours and a few tabs blah blah.
I miss the little screen whilst searching too. I miss when pressing my button to bring up my EPG that I then have to go right right to get to where I want to be - and not being able to see the TV at all whilst I'm doing that. Where are the dates gone? I've not seen anyone mention that but apart from the listings page, there's no date anywhere! Why when I'm watching a series or more than one of the same programme, that when I've finished watching it and press stop or back, I find myself back at the screen that lists all the other things I've recorded and then have 2 more clicks in order to go back to delete what I've just watched! Argh! How frustrating and annoying ... AND uneccessary! Has anyone noticed when you are on the EPG (Electronic Programme Guide for anyone not acquainted with the abbreviation) and you see 6 lines (I like to have it so BBC1, 2, ITV, Ch4, Ch5 and BBC4) of programmes infront of you. If you then use the up or down buttons to then use the info on top or bottom, the whole thing shifts to bring up the chanel above/below ... why?! I didn't want to look at the channel above or below, just see what it was about!
Finally before I go, I thought I would try to find out if the update was reversable or not and, as we all know, the answer to that was no! However there is an option to revert to factory settings, presumably that would switch back to the previous version but how could I then stop the damn box reverting back and stop downloading new updates? Not sure I can and it would also delete all my recordings! So you're stuck with it!
Well done BT for a dreadful update that so many people don't like for a variety of reasons. Why didn't you ask your customers if they were happy with the previous version before updating it? Did you ask anybody what kind of changes they wanted or did you just assume?
Anyway that's my rant over and just my point of view on the matter. In fact I found this 'community' when I was trying to find out if I could revert back to the previous version which I had no problem with AT ALL so hope people don't mind me sharing my thoughts. Thank you. Nick
A Factory Reset will not bring back the UI you had originally.
What it will do is return the box to the state it would be in if you had just bought it, with the current software release loaded.
Yes, alas, you are stuck with it.
One small point, though; you are blaming BT - who are indeed equally culpable with YouView here - but BT aren't on here listening, only YouView are.
If you go over the the BT TV forum and repost your well-constructed complaint there, then you can be sure that BT will have heard it also.
‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
Another genuine feedback from me. The following screenshot demonstrates the problem exactly:
The old system (behind the INFO button) allowed a 'details' which expanded on the program synopsis which also scrolled down until the end where necessary. Now we cant. If it doesnt fit in the 2 lines they have allowed then you are left guessing the rest.
Another feedback which I wish to be considered (probably also mentioned before):
Watching LIVE tv and pausing or rewinding a little - previously the 'current playback time/position' on the time bar would show how much behind you are from the live up-to-date broadcast (ie, pause 2 minutes and the progress bar would read -2:00 behind the live feed on the bar). Now, nothing. All you can do is see that 'you are behind' but you have no idea how much.
Why does it matter? Because you cant tell how far in to a program you have already watched or how far you will need to 'assign' to get to watch the complete program. Also, if you then choose to stop and come back to watch it from a recording and simply start from where you have already seen up to you will have no idea on how far in that is.
Not that you have the choice to choose a starting time for playback now anyway since they have already removed that feature too!
I don't use twitter. If you look to my responses above, I managed to write a few posts without the words moron sham and should be fired. However, I do think the person who decided to roll out this sham (mess) is a moron (idiot if you prefer).
I have to agree with a lot of what's already been said I LOATH this update, which I got without being asked or accepted, and would love to go back. After all, there's an old adage BT which is worth bearing in mind ... if it ain't broke, don't fix it!! Just to give us some fancy colours and a few tabs blah blah.
I miss the little screen whilst searching too. I miss when pressing my button to bring up my EPG that I then have to go right right to get to where I want to be - and not being able to see the TV at all whilst I'm doing that. Where are the dates gone? I've not seen anyone mention that but apart from the listings page, there's no date anywhere! Why when I'm watching a series or more than one of the same programme, that when I've finished watching it and press stop or back, I find myself back at the screen that lists all the other things I've recorded and then have 2 more clicks in order to go back to delete what I've just watched! Argh! How frustrating and annoying ... AND uneccessary! Has anyone noticed when you are on the EPG (Electronic Programme Guide for anyone not acquainted with the abbreviation) and you see 6 lines (I like to have it so BBC1, 2, ITV, Ch4, Ch5 and BBC4) of programmes infront of you. If you then use the up or down buttons to then use the info on top or bottom, the whole thing shifts to bring up the chanel above/below ... why?! I didn't want to look at the channel above or below, just see what it was about!
Finally before I go, I thought I would try to find out if the update was reversable or not and, as we all know, the answer to that was no! However there is an option to revert to factory settings, presumably that would switch back to the previous version but how could I then stop the damn box reverting back and stop downloading new updates? Not sure I can and it would also delete all my recordings! So you're stuck with it!
Well done BT for a dreadful update that so many people don't like for a variety of reasons. Why didn't you ask your customers if they were happy with the previous version before updating it? Did you ask anybody what kind of changes they wanted or did you just assume?
Anyway that's my rant over and just my point of view on the matter. In fact I found this 'community' when I was trying to find out if I could revert back to the previous version which I had no problem with AT ALL so hope people don't mind me sharing my thoughts. Thank you. Nick
The BT forum layout is much like this, and I'm not used to this type of forum. I don't know how to find my posts or find my place where I'm up to. I had a look on BT forum, but could only see a couple of 'latest' posts, but most of the topics titles look quite similar and aren't complaining about the new layout in recordings. Can you post links in here, so I can get straight to it please?
Another feedback which I wish to be considered (probably also mentioned before):
Watching LIVE tv and pausing or rewinding a little - previously the 'current playback time/position' on the time bar would show how much behind you are from the live up-to-date broadcast (ie, pause 2 minutes and the progress bar would read -2:00 behind the live feed on the bar). Now, nothing. All you can do is see that 'you are behind' but you have no idea how much.
Why does it matter? Because you cant tell how far in to a program you have already watched or how far you will need to 'assign' to get to watch the complete program. Also, if you then choose to stop and come back to watch it from a recording and simply start from where you have already seen up to you will have no idea on how far in that is.
Not that you have the choice to choose a starting time for playback now anyway since they have already removed that feature too!
Unfortunately insults and abuse merely serve to undermine the many valid contributions of the forum and are in my view counter productive..
Another feedback which I wish to be considered (probably also mentioned before):
Watching LIVE tv and pausing or rewinding a little - previously the 'current playback time/position' on the time bar would show how much behind you are from the live up-to-date broadcast (ie, pause 2 minutes and the progress bar would read -2:00 behind the live feed on the bar). Now, nothing. All you can do is see that 'you are behind' but you have no idea how much.
Why does it matter? Because you cant tell how far in to a program you have already watched or how far you will need to 'assign' to get to watch the complete program. Also, if you then choose to stop and come back to watch it from a recording and simply start from where you have already seen up to you will have no idea on how far in that is.
Not that you have the choice to choose a starting time for playback now anyway since they have already removed that feature too!
Hi again Ash, thanks for that speedy and intelligent rebuttal, keep it coming. YouView will be acutely aware of the current levels of criticism and I am sure your particularly intoned comments will be top of their list.
Another genuine feedback from me. The following screenshot demonstrates the problem exactly:
The old system (behind the INFO button) allowed a 'details' which expanded on the program synopsis which also scrolled down until the end where necessary. Now we cant. If it doesnt fit in the 2 lines they have allowed then you are left guessing the rest.
I have to agree with a lot of what's already been said I LOATH this update, which I got without being asked or accepted, and would love to go back. After all, there's an old adage BT which is worth bearing in mind ... if it ain't broke, don't fix it!! Just to give us some fancy colours and a few tabs blah blah.
I miss the little screen whilst searching too. I miss when pressing my button to bring up my EPG that I then have to go right right to get to where I want to be - and not being able to see the TV at all whilst I'm doing that. Where are the dates gone? I've not seen anyone mention that but apart from the listings page, there's no date anywhere! Why when I'm watching a series or more than one of the same programme, that when I've finished watching it and press stop or back, I find myself back at the screen that lists all the other things I've recorded and then have 2 more clicks in order to go back to delete what I've just watched! Argh! How frustrating and annoying ... AND uneccessary! Has anyone noticed when you are on the EPG (Electronic Programme Guide for anyone not acquainted with the abbreviation) and you see 6 lines (I like to have it so BBC1, 2, ITV, Ch4, Ch5 and BBC4) of programmes infront of you. If you then use the up or down buttons to then use the info on top or bottom, the whole thing shifts to bring up the chanel above/below ... why?! I didn't want to look at the channel above or below, just see what it was about!
Finally before I go, I thought I would try to find out if the update was reversable or not and, as we all know, the answer to that was no! However there is an option to revert to factory settings, presumably that would switch back to the previous version but how could I then stop the damn box reverting back and stop downloading new updates? Not sure I can and it would also delete all my recordings! So you're stuck with it!
Well done BT for a dreadful update that so many people don't like for a variety of reasons. Why didn't you ask your customers if they were happy with the previous version before updating it? Did you ask anybody what kind of changes they wanted or did you just assume?
Anyway that's my rant over and just my point of view on the matter. In fact I found this 'community' when I was trying to find out if I could revert back to the previous version which I had no problem with AT ALL so hope people don't mind me sharing my thoughts. Thank you. Nick
Thank you for the info/feedback, Roy. Much appreciated. Infact since I wrote the above I've found other 'niggles' that the new update doesn't have ... but I'm thinking other than making me feel a bit better by letting off some steam, it would do little if any good and you're right about BT too. I'll do that later when I have some time.
I have to agree with a lot of what's already been said I LOATH this update, which I got without being asked or accepted, and would love to go back. After all, there's an old adage BT which is worth bearing in mind ... if it ain't broke, don't fix it!! Just to give us some fancy colours and a few tabs blah blah.
I miss the little screen whilst searching too. I miss when pressing my button to bring up my EPG that I then have to go right right to get to where I want to be - and not being able to see the TV at all whilst I'm doing that. Where are the dates gone? I've not seen anyone mention that but apart from the listings page, there's no date anywhere! Why when I'm watching a series or more than one of the same programme, that when I've finished watching it and press stop or back, I find myself back at the screen that lists all the other things I've recorded and then have 2 more clicks in order to go back to delete what I've just watched! Argh! How frustrating and annoying ... AND uneccessary! Has anyone noticed when you are on the EPG (Electronic Programme Guide for anyone not acquainted with the abbreviation) and you see 6 lines (I like to have it so BBC1, 2, ITV, Ch4, Ch5 and BBC4) of programmes infront of you. If you then use the up or down buttons to then use the info on top or bottom, the whole thing shifts to bring up the chanel above/below ... why?! I didn't want to look at the channel above or below, just see what it was about!
Finally before I go, I thought I would try to find out if the update was reversable or not and, as we all know, the answer to that was no! However there is an option to revert to factory settings, presumably that would switch back to the previous version but how could I then stop the damn box reverting back and stop downloading new updates? Not sure I can and it would also delete all my recordings! So you're stuck with it!
Well done BT for a dreadful update that so many people don't like for a variety of reasons. Why didn't you ask your customers if they were happy with the previous version before updating it? Did you ask anybody what kind of changes they wanted or did you just assume?
Anyway that's my rant over and just my point of view on the matter. In fact I found this 'community' when I was trying to find out if I could revert back to the previous version which I had no problem with AT ALL so hope people don't mind me sharing my thoughts. Thank you. Nick
Of the points you have raised other than BT preferred colours all are I believe due to the Next Gen Youview design decisions so you are probably on the right forum here to get your message across to the providers of the Youview software by the shortest route.
Another genuine feedback from me. The following screenshot demonstrates the problem exactly:
The old system (behind the INFO button) allowed a 'details' which expanded on the program synopsis which also scrolled down until the end where necessary. Now we cant. If it doesnt fit in the 2 lines they have allowed then you are left guessing the rest.
Its a big flaw... And annoying.
I'm now happy with the disagree icon, because its gone.
I have to agree with a lot of what's already been said I LOATH this update, which I got without being asked or accepted, and would love to go back. After all, there's an old adage BT which is worth bearing in mind ... if it ain't broke, don't fix it!! Just to give us some fancy colours and a few tabs blah blah.
I miss the little screen whilst searching too. I miss when pressing my button to bring up my EPG that I then have to go right right to get to where I want to be - and not being able to see the TV at all whilst I'm doing that. Where are the dates gone? I've not seen anyone mention that but apart from the listings page, there's no date anywhere! Why when I'm watching a series or more than one of the same programme, that when I've finished watching it and press stop or back, I find myself back at the screen that lists all the other things I've recorded and then have 2 more clicks in order to go back to delete what I've just watched! Argh! How frustrating and annoying ... AND uneccessary! Has anyone noticed when you are on the EPG (Electronic Programme Guide for anyone not acquainted with the abbreviation) and you see 6 lines (I like to have it so BBC1, 2, ITV, Ch4, Ch5 and BBC4) of programmes infront of you. If you then use the up or down buttons to then use the info on top or bottom, the whole thing shifts to bring up the chanel above/below ... why?! I didn't want to look at the channel above or below, just see what it was about!
Finally before I go, I thought I would try to find out if the update was reversable or not and, as we all know, the answer to that was no! However there is an option to revert to factory settings, presumably that would switch back to the previous version but how could I then stop the damn box reverting back and stop downloading new updates? Not sure I can and it would also delete all my recordings! So you're stuck with it!
Well done BT for a dreadful update that so many people don't like for a variety of reasons. Why didn't you ask your customers if they were happy with the previous version before updating it? Did you ask anybody what kind of changes they wanted or did you just assume?
Anyway that's my rant over and just my point of view on the matter. In fact I found this 'community' when I was trying to find out if I could revert back to the previous version which I had no problem with AT ALL so hope people don't mind me sharing my thoughts. Thank you. Nick
Nick. I managed to persuade BT to send me a new YouView box with the old software. Fingers crossed!
Youruined it! Update really sucks not that its that bad. The last interface was so easy to use and looked great. I liked bt because of the youview box. Now its just another mess of features. The bt store is far better but the youview pure sucks compared to the old! So annoyed i signed up to give my feedback!
Youruined it! Update really sucks not that its that bad. The last interface was so easy to use and looked great. I liked bt because of the youview box. Now its just another mess of features. The bt store is far better but the youview pure sucks compared to the old! So annoyed i signed up to give my feedback!
No tv box in the guide. Mini guide sucks compared to the last one small tiles and text not all there. Youview recommended not as good too.
I have decided im leaving the platform of BT Youview after this update. The service was great but its become really annoying and difficult to use. The update has caused me to check my bill and realise im paying over £60 a month for a service im not happy with and life is too short to wait around for "jam tomorrow" on something which should be as simple as providing a usable interface. I will be looking at Now TV and Freeview Play which seem to be the most viable alternatives at the moment
If you want to consider Now TV, fine. But avoid Freeview Play like the plague, as its pure ****. Freetime from Freesat would be your better option as its Freesats equivalent to and of YouView. And it comes highly recommended.
I'm now happy with the disagree icon, because its gone.
Comments
I suggest posting your issue on the BT forum on this thread here, where a mod will pick it up -
https://community.bt.com/t5/YouView-Boxes/Re-IPC6017-error-after-using-BT-player/td-p/1741432/page/7
They will reset your BT TV account.
"The YouView menudisplay has been changed within the last couple of days and now the menufeatures thumbnail screenshots in the My TV recorded programmes section, whichmakes the programme title text much more difficult to read, especially for yourcustomers with some visual impairment. Customers with visual impairments areoften less mobile and rely on their TV service for both information andentertainment and yet this latest change appears to have been introduced withno option to opt out of these display changes in order to revert to theprevious simple text display and without consideration of the needs of yourvisually impaired customers. This is against the legislation contained in theDisability Discrimination Act of 1995 and could lead to BT being prosecuted fordeliberately providing an inferior standard of service for disabled customers.Clearly neither your Regulatory Affaires nor your Inclusive CommunicationsOffices were consulted about the implications of introducing these changes andthe effect on your visually impaired customers. Please arrange for the serviceto revert to the previous display standard."
I honestly do not believe that any appropriate consultation has taken place and I do believe that this is in breach of the 1995 DDA. We await BT's response.....
Your YouView box will record your programmes based on the start/end times provided by the broadcaster, this is the case with both Current and Next Gen devices. Unfortunately, if the times they’ve given are incorrect, then this will cut the recording short.
There are occasions where the times may have been right but something has caused the previous programme to overrun such as the football going into extra time which then pushes into the next scheduled programme. Broadcasters usually try their best to amend the schedule times, but on a rare occasion, it may not be changed in time.
It might be worth seeing if the programme you recorded is available on catch-up as this will provide the full programme with no clippings as it's not taken from the live broadcast like a recording is.
Sarah
Darren
For although I have managed to get the IPTV channels and my recordings working. I'm still at lest once a day getting the IPC6017 error on some of the channels and I have to reset them up again.
Darren
Darren
(Ive given my constructive feedback previously in the thread - the frustration of using it has just built up driven me to write this slightly less constructive summary of my thoughts.)
No reply necessary.
Below are just a few of the things we are struggling with;
1. Recorded series layout, oldest first - with no way to jump to the most recent? For my kids I have, for example, 50 recordings of Bing. To watch the most recent, I actually have to scroll through all 50. I can't even press the left button to jump to the newest. Awful!
2. You can't select a new point at which to start a recording, say, 10 mins in.
3. When you are finished with a recording in a series, and hit the back button, it sends you straight back to the mytv tile list of all recordings of all of your shows, not to the list of recordings for that show. So you then have to find the show again, find the next recording again, ...very annoying!
4. In my recorded series of shows in mytv, I can no longer tell what I've watched, what I've half watched and what I haven't. If I take my time I can see, but it's not intuitive like it should be, and not quick and easy to use anymore.
5. I have no option to go back to the old list view....why not? I think that would be a brilliant test for bt, and would show just how unpopular this updated view is.
So now we are looking to leave bttv and find a new provider. It's a real shame as I have raved about this to so many people who have left competitors and are really happy, now I think it is terrible and can't wait to get a new supplier with a layout that has actually been thought through, even if it costs more.
I miss the little screen whilst searching too. I miss when pressing my button to bring up my EPG that I then have to go right right to get to where I want to be - and not being able to see the TV at all whilst I'm doing that. Where are the dates gone? I've not seen anyone mention that but apart from the listings page, there's no date anywhere! Why when I'm watching a series or more than one of the same programme, that when I've finished watching it and press stop or back, I find myself back at the screen that lists all the other things I've recorded and then have 2 more clicks in order to go back to delete what I've just watched! Argh! How frustrating and annoying ... AND uneccessary! Has anyone noticed when you are on the EPG (Electronic Programme Guide for anyone not acquainted with the abbreviation) and you see 6 lines (I like to have it so BBC1, 2, ITV, Ch4, Ch5 and BBC4) of programmes infront of you. If you then use the up or down buttons to then use the info on top or bottom, the whole thing shifts to bring up the chanel above/below ... why?! I didn't want to look at the channel above or below, just see what it was about!
Finally before I go, I thought I would try to find out if the update was reversable or not and, as we all know, the answer to that was no! However there is an option to revert to factory settings, presumably that would switch back to the previous version but how could I then stop the damn box reverting back and stop downloading new updates? Not sure I can and it would also delete all my recordings! So you're stuck with it!
Well done BT for a dreadful update that so many people don't like for a variety of reasons. Why didn't you ask your customers if they were happy with the previous version before updating it? Did you ask anybody what kind of changes they wanted or did you just assume?
Anyway that's my rant over and just my point of view on the matter. In fact I found this 'community' when I was trying to find out if I could revert back to the previous version which I had no problem with AT ALL so hope people don't mind me sharing my thoughts. Thank you. Nick
What it will do is return the box to the state it would be in if you had just bought it, with the current software release loaded.
Yes, alas, you are stuck with it.
One small point, though; you are blaming BT - who are indeed equally culpable with YouView here - but BT aren't on here listening, only YouView are.
If you go over the the BT TV forum and repost your well-constructed complaint there, then you can be sure that BT will have heard it also.
The old system (behind the INFO button) allowed a 'details' which expanded on the program synopsis which also scrolled down until the end where necessary. Now we cant. If it doesnt fit in the 2 lines they have allowed then you are left guessing the rest.
Great example Grunders!
And annoying.
No tv box in the guide. Mini guide sucks compared to the last one small tiles and text not all there. Youview recommended not as good too.
I will be looking at Now TV and Freeview Play which seem to be the most viable alternatives at the moment
Freetime from Freesat would be your better option as its Freesats equivalent to and of YouView.
And it comes highly recommended.