Box bricked after update

Deke W

My bt dtr-t2100 just received this update. Absolutely horrendous but to cap it all off ;my box locked up after browsing the guide and is now completely bricked! It shows no signs of life even after pulling the plug.

Any advice before it goes in the bin and I ring virgin to go back to them?

Thanks youview developers! f

Note: This conversation was created from a reply on: Youview was great now ruined with this BT TV update.

Sarah

Hi Deke,

Can you please try doing a soft reboot by pressing the power/standby button on the front/top of the box for about 8 seconds until it starts a reboot. If this doesn't fix the issue, please then try a Maintenance Mode 4 reset and let me know if that changes anything

Cheers,
Sarah

Deke W

Thanks - I tried this and it seems to have resolved the problem. Just a shame the 'update' has taken away some very useful features (list view, jump to specific time).

Sarah

Deke W said:

Thanks - I tried this and it seems to have resolved the problem. Just a shame the 'update' has taken away some very useful features (list view, jump to specific time).

Hi Deke,

I'm glad to hear that the Maintenance Mode fixed this issue. 

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