Keep missing the end of programmes since update

Steve Oliver

Since the update I keep missing the end of late running programmes. Happened on Coronation Street last night 29 05 2017, when Britain's Got Talent overran. Corrie recording ended 3 minutes before the end of the programme. Has happened on other random programmes on channels 1 and 3 as well. AR used to work well, but now apparently not.

Daniel

Have you done a soft reboot or tried any of the maintenance mode resets?

Steve Oliver

Daniel4 said:

Have you done a soft reboot or tried any of the maintenance mode resets?

I haven't, but if my box is set to Smart Standby, doesn't the startup every morning do the same thing?

Daniel

Daniel4 said:

Have you done a soft reboot or tried any of the maintenance mode resets?

No

Alan Walker

The past few weeks I've had problems with ends of programmes missing (by about 2 or 3 minutes) mostly (if not all) on ITV HD.  (ie Sundays Grantchester etc)

Steve Oliver

Alan Walker said:

The past few weeks I've had problems with ends of programmes missing (by about 2 or 3 minutes) mostly (if not all) on ITV HD.  (ie Sundays Grantchester etc)

Yes! I had that on Grantchester too! ITV SD.

Sarah

Hi Steve,

Your programmes are recorded based on the start and end times provided by the broadcaster. If the times they’ve given are incorrect, then this will cut the recording short.

Sometimes, the times might have been right, but something might have caused your programme to overrun, in the case you gave, BGT over ran which then unfortunately caused the following programme to miss the last few minutes. Broadcasters do usually try their best to amend the schedule times, but on occasion, it may not be changed in time which then leaves you with a clipped recording. 

Unfortunately we are not able to fix the clipped recordings however you can check if the recording is available to watch on demand instead so if this happens again, you are able to catch the start/end of the recording which you've missed. 

Sarah

Roy

Sarah2 said:

Hi Steve,

Your programmes are recorded based on the start and end times provided by the broadcaster. If the times they’ve given are incorrect, then this will cut the recording short.

Sometimes, the times might have been right, but something might have caused your programme to overrun, in the case you gave, BGT over ran which then unfortunately caused the following programme to miss the last few minutes. Broadcasters do usually try their best to amend the schedule times, but on occasion, it may not be changed in time which then leaves you with a clipped recording. 

Unfortunately we are not able to fix the clipped recordings however you can check if the recording is available to watch on demand instead so if this happens again, you are able to catch the start/end of the recording which you've missed. 

Sarah

Sarah, if even ITV can't do AR correctly, isn't it time that YouView opened its eyes to the real world and stopped forcing us to depend on this unattainable ideal?

Steve Oliver

Sarah2 said:

Hi Steve,

Your programmes are recorded based on the start and end times provided by the broadcaster. If the times they’ve given are incorrect, then this will cut the recording short.

Sometimes, the times might have been right, but something might have caused your programme to overrun, in the case you gave, BGT over ran which then unfortunately caused the following programme to miss the last few minutes. Broadcasters do usually try their best to amend the schedule times, but on occasion, it may not be changed in time which then leaves you with a clipped recording. 

Unfortunately we are not able to fix the clipped recordings however you can check if the recording is available to watch on demand instead so if this happens again, you are able to catch the start/end of the recording which you've missed. 

Sarah

Agreed, very disappointing!

Steve Oliver

Sarah2 said:

Hi Steve,

Your programmes are recorded based on the start and end times provided by the broadcaster. If the times they’ve given are incorrect, then this will cut the recording short.

Sometimes, the times might have been right, but something might have caused your programme to overrun, in the case you gave, BGT over ran which then unfortunately caused the following programme to miss the last few minutes. Broadcasters do usually try their best to amend the schedule times, but on occasion, it may not be changed in time which then leaves you with a clipped recording. 

Unfortunately we are not able to fix the clipped recordings however you can check if the recording is available to watch on demand instead so if this happens again, you are able to catch the start/end of the recording which you've missed. 

Sarah

Sarah, thanks for your reply, and I did indeed get the end on catch up, but in this day and age... So I sat through 4 minutes of ads to see 1 minute of the programme that I'd missed...

Chris_Thatcher

Sarah2 said:

Hi Steve,

Your programmes are recorded based on the start and end times provided by the broadcaster. If the times they’ve given are incorrect, then this will cut the recording short.

Sometimes, the times might have been right, but something might have caused your programme to overrun, in the case you gave, BGT over ran which then unfortunately caused the following programme to miss the last few minutes. Broadcasters do usually try their best to amend the schedule times, but on occasion, it may not be changed in time which then leaves you with a clipped recording. 

Unfortunately we are not able to fix the clipped recordings however you can check if the recording is available to watch on demand instead so if this happens again, you are able to catch the start/end of the recording which you've missed. 

Sarah

I'm so glad I kept my TVonics (sadly in administration) freeview HD box. It also uses AR, but usefully always adds an extra 3 minutes at the end of every recording. I wish YouView would do that!

Chris. (Lincoln, UK).

Daniel

Sarah2 said:

Hi Steve,

Your programmes are recorded based on the start and end times provided by the broadcaster. If the times they’ve given are incorrect, then this will cut the recording short.

Sometimes, the times might have been right, but something might have caused your programme to overrun, in the case you gave, BGT over ran which then unfortunately caused the following programme to miss the last few minutes. Broadcasters do usually try their best to amend the schedule times, but on occasion, it may not be changed in time which then leaves you with a clipped recording. 

Unfortunately we are not able to fix the clipped recordings however you can check if the recording is available to watch on demand instead so if this happens again, you are able to catch the start/end of the recording which you've missed. 

Sarah

But that would surely case issues if you are recording a programme straight after

Malcolm Ted Brown-Scott

Alan Walker said:

The past few weeks I've had problems with ends of programmes missing (by about 2 or 3 minutes) mostly (if not all) on ITV HD.  (ie Sundays Grantchester etc)

Have also had problems with programs cutting off on ITV. It's a real pain.

Chris_Thatcher

Sarah2 said:

Hi Steve,

Your programmes are recorded based on the start and end times provided by the broadcaster. If the times they’ve given are incorrect, then this will cut the recording short.

Sometimes, the times might have been right, but something might have caused your programme to overrun, in the case you gave, BGT over ran which then unfortunately caused the following programme to miss the last few minutes. Broadcasters do usually try their best to amend the schedule times, but on occasion, it may not be changed in time which then leaves you with a clipped recording. 

Unfortunately we are not able to fix the clipped recordings however you can check if the recording is available to watch on demand instead so if this happens again, you are able to catch the start/end of the recording which you've missed. 

Sarah

Yes, you would be correct, but if the box is due to record consecutive programmes on the same channel, it will not add 3 minutes until the end of the last recording.
I should have said that in my last message. (Or if 2 tuners are due to be used at the same time). Very clever box!

Isac Hunt

Sarah2 said:

Hi Steve,

Your programmes are recorded based on the start and end times provided by the broadcaster. If the times they’ve given are incorrect, then this will cut the recording short.

Sometimes, the times might have been right, but something might have caused your programme to overrun, in the case you gave, BGT over ran which then unfortunately caused the following programme to miss the last few minutes. Broadcasters do usually try their best to amend the schedule times, but on occasion, it may not be changed in time which then leaves you with a clipped recording. 

Unfortunately we are not able to fix the clipped recordings however you can check if the recording is available to watch on demand instead so if this happens again, you are able to catch the start/end of the recording which you've missed. 

Sarah

My wife records Star Trek on The Horror Channel every day. Every single episode is missing the last couple of minutes. Why can't we just add 5 minutes to the recording?

churchwarden

Sarah2 said:

Hi Steve,

Your programmes are recorded based on the start and end times provided by the broadcaster. If the times they’ve given are incorrect, then this will cut the recording short.

Sometimes, the times might have been right, but something might have caused your programme to overrun, in the case you gave, BGT over ran which then unfortunately caused the following programme to miss the last few minutes. Broadcasters do usually try their best to amend the schedule times, but on occasion, it may not be changed in time which then leaves you with a clipped recording. 

Unfortunately we are not able to fix the clipped recordings however you can check if the recording is available to watch on demand instead so if this happens again, you are able to catch the start/end of the recording which you've missed. 

Sarah

Chris Thatcher - I agree - I had a 'very clever' box like that. However - when you think about it, it isn't the box that is 'clever' or 'stupid'. All computer hardware is basically 'stupid'. It's the designers of the software who make the box appear 'clever' or 'stupid'. Those adjectives should actually apply to them. Nuff said.

Visionman

Sarah2 said:

Hi Steve,

Your programmes are recorded based on the start and end times provided by the broadcaster. If the times they’ve given are incorrect, then this will cut the recording short.

Sometimes, the times might have been right, but something might have caused your programme to overrun, in the case you gave, BGT over ran which then unfortunately caused the following programme to miss the last few minutes. Broadcasters do usually try their best to amend the schedule times, but on occasion, it may not be changed in time which then leaves you with a clipped recording. 

Unfortunately we are not able to fix the clipped recordings however you can check if the recording is available to watch on demand instead so if this happens again, you are able to catch the start/end of the recording which you've missed. 

Sarah

Its disappointing you choose to insult YouView staff. Nuff said.